Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a new dishwasher in January 2021 from ************************************* in *******, ** and at the time, ********** had a partnership with Consumer Priority Service to provide extended warranties. We purchased a 5-year warranty for $501-$1500 extended repair service. Our dishwasher stopped working on 3/12/25 and we called to file a claim with Consumer Priority Service. The dishwasher was covered under the warranty we purchased. We were told we had to upload an invoice to their website which we did. We then received an email telling us that we had to upload videos of the dishwasher with the serial number and what was wrong the dishwasher, which we did. We reset it, cleaned the filter, looked for debris and asked for someone to come and repair it. The repair company that CPS selected showed up for the first time on 3/29/25. It took four trips to our house and 3 replaced parts later and the dishwasher is STILL not fixed. We have been without a dishwasher in a house that runs the dishwasher once, if not twice, a day for over 4 months. My latest email to CPS inquired about a different repair company. They responded with a "settlement" offer for a low-ball amount given the $1200 we paid for the appliance and adequate depreciation. I countered to their offer with a thorough explanation of how I got to that amount and didn't get a reply until a week later stating "Your claim is presently under review by a claims manager with regard to the declined settlement. Thank you for your patience and understanding as we work towards resolving this matter in a fair and timely manner." I never received another email after that. I attempted to call today and stayed on hold. After 22 minutes on hold, I was forced to leave my number for a call back. They called back 30+ minutes later and when I picked up, they hung up on me. Had they used a reputable repair company to start with, this could have been fixed months ago. We are asking for $650 settlement.

  

  Business Response

  Date: 07/30/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  However, it should be noted that I was the one that reached out to the business multiple times to seek resolve in this matter even after filing the complaint with the BBB.  I called the customer ********************** supervisor at the direct line I was given on a Friday and didn't receive a response until the following Friday.  Even that response was an email and it was a settlement offer that I asked for in the BBB complaint. Nobody ever made an attempt to call me and discuss even though they had my number and multiple days to reach out to me.  Super disappointed in the customer **********************.  I am still waiting for the settlement check.  We will have to see how long that takes.  
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3 year extended warranty on 1/10/2024 for the ** washer and dryer I purchased from The Appliance Outlet. I registered the appliances with **. I was not informed that the extended warranty was through CPS. The washer now needs repair and I did not receive the information from the store or CPS to register the appliances. I have been trying to get the warranty information to register and file a claim. I have made multiple inquiries in person, by phone, and text with both the store and CPS. I provided CPS with proof of purchase as the requested with no resolution. I paid for the warranty at the time of purchase but due to not being provided with the information needed to register the appliances I am unable to use the warranty to repair the washer. I want my warranty honored or the cost of the washer and warranty to take my business elsewhere.

  

  Business Response

  Date: 07/30/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the service center and confirmed that the issue has been resolved and any open claim satisfied. 

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ****
  
  
  
   
  
  

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed in CPS and how they handled my warranty claim. I purchased a Frigidaire FPBM3077RF microwave for $713 with a 5 year CPS protection plan. Less than 3 years later the microwave failed. I submitted a claim expecting CPS to honor what I paid. Instead they offered $370. After pushing back, they raised it to $450, which still left me short. The worst part was dealing with *****. He was rude, arrogant, and dismissive. When I calmly said that standard appliance depreciation is about 10% per year, he cut me off and said I did not know what I was talking about. He claimed microwaves depreciate at 16%, which is false. He talked down to me, refused to listen, and acted like I should be grateful to get anything. When I brought up all the negative reviews online, he said he did not care because there were only a few. Clearly there are many. That shows how little this company values its customers. I even asked ***** to meet me at $500 and he flat out refused. He told me I could decline the $450, but it would just go back to underwriting and I would probably end up with less. That is not service. That is pressure. I reminded him I did not buy a depreciating policy. I bought a protection plan for product failure. The product failed well within the coverage period. Offering less than what I paid defeats the point of the plan. I also saw replies from ***** ******** on other reviews asking people to contact him. I tried. He cut me off and transferred me back to claims without letting me speak. It felt like a scripted move with no intent to help. If you are thinking about buying a CPS warranty, do not do it. They will do whatever they can to avoid paying what you are owed. If you get *****, prepare for the most unprofessional and condescending experience imaginable. CPS is not a protection plan. It is a scam. ***** this company and warn others.

  

  Business Response

  Date: 07/10/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has confirmed the settlement has been processed to the ****** account as requested and no further communication will be be made with the customer per their request. 

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase their 3 yr warranty for over $1000. My fridge coolant is broken and I paid $150 for an unskilled technician to come and told me to turn off my fridge for few days to let ice defrost. 4 month later I been emailing n calling the company and they keep saying we waiting for the service /tech company to response. Shouldnt take this long but they keep using the same excuse now my fridge gotten worst after I shut down my fridge for few days. They refuse to send a new company to inspect my fridge. This is a scam from day 1

  

  Business Response

  Date: 07/09/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and is working with the manufacturer towards a resolution.  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This warranty company is a complete joke, scam and waste of money. I purchased via ******* with a phone. Unfortunately, shortly after receiving it an accident occurred so I made a claim. I didn't have the original email/ email invoice from ******* but had screen prints and correspondence with required information showing delivery date I received it etc, in which they refused to accept. Finally, after calling and being on hold for hours, hung up on and having to call back because they never returned my call as the *** via text promised they accepted the documents. Not even 10 minutes after ending the call I received an email stating my claim was denied because I needed to wait 31 days after purchasing to file a claim. Although overly annoyed by this point I waited the 31 days and went into my account online to file a new claim or reopen the old one but didn't see an option to do so so I sent an email to be contacted via text the next day stating I could not file a claim because my warranty was now on hold and in order to do so I need to have the original issue I opened the claim for fixed before they would allow me to use the warranty. The *** very condescendingly tried to point out that they did advise that they would deny the claim and I have to get it fixed on my own elsewhere in the correspondence attached but the language doesn't state that and only suggest or advise to go back to original purchase place because it was within 30 days and mentions nothing about future claims or having it ***aired before they will honor any future claims.

  

  Business Response

  Date: 07/07/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and the coverage purchased, covers accidents and defects on day 31 after purchase.  Any claims made before 31 days are not covered and since the claim was filed within this period, the claim was denied.

  Please **** this complaint as answered

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   As stated previously not one time did they advise that because a claim was made I'd have to now get the initial issue fixed that I opened the claim for to begin with before they'd fix it. No one advised that nor is it in the paper work ( see attachments)

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ***** *****
  
  
  
  
   
  

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new dishwasher in January 2021 from ************** in **************, ** and at the time, D&K had a partnership with Consumer Priority Service to provide extended warranties. I purchased a 5-year *********** dishwasher stopped working on 6/13/2025 and I called to file a claim with Consumer Priority Service on Monday, June 16, 2025. My dishwasher is still under warranty. I was told I had to upload an invoice to their website which I did IMMEDIATELY before even getting off the phone. I told them I needed someone to come fix this ASAP as it is difficult to run a household with no dishwasher. I then received an email telling me that I had to upload videos of my dishwasher with the serial number and what was wrong the dishwasher, which I did. My husband had already done what he could....checking and cleaning the filter, etc. *********** then closed my claim for no reason, telling me that it could likely be solved with troubleshooting. This is absurd to close a case via email. My husband and I then did EVERYTHING they asked us to do (followed instructions on the control panel to reset the dishwasher (did not work), cleaned the filter, checked the water input and spray hoses etc) and it is NOT working. I then had to go in and try to re-open the claim which they said would be "reviewed in 3-5 business days." Um no. I then called to reopen the claim, which they apparently did but then I was told I would receive an email assigning me to a service center (the same thing I was told on Monday, which did not happen). This company seems to want its customers to be dishwasher repair people and they will do ANYTHING not to help. We want someone to fulfill the responsibility of fixing our dishwasher....we paid for this under a warranty. This company is not doing its duty and communicating via email only and closing claims for no reason is unacceptable. I want my dishwasher fixed or replaced at no cost ASAP.Claim ******* Warranty *******

  

  Business Response

  Date: 07/03/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has approved the estimate of repair on 6/26 and the service center will be completing the repairs shortly.  CPS will follow up with the service center until completion of this repair. 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Getting the runaround for fixing my refrigerator

  

  Business Response

  Date: 07/03/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and advised the customer to hire a local ********************** center that can perform repairs on a scratch-and-dent unit, as CPS does not have one in its network for this location.

  CPS is awaiting an estimate from the customer to proceed. 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breach of Warranty - Refusal to Replace Defective Appliance per Contract Terms I purchased a dishwasher from a scratch and dent store, protected by Consumer Priority Service (CPS) under their "************************ Warranty." The dishwasher, purchased for $449, failed completely and cannot be repaired economically.CPS has reviewed the claim and determined that repair costs exceed the value of the unit. Instead of providing a replacement unit as the contract requires, they have offered me a settlement payment of only $245.50 - far below the purchase price.Per the CPS warranty contract, I am entitled to "product repair or replacement." The warranty clearly states that "replacement products and/or parts may be new or remanufactured. Product replacement shall constitute full limit of liability." It does not authorize CPS to offer partial cash settlements instead of fulfilling their obligation.I have brought the matter up with CPS management. CPS explained that their underwriting department calculated the value of a dishwasher of equal quality at $245.50, and claims that their obligation to "replace" the unit can be fulfilled with this cash settlement. Not only is it not possible for me to purchase a unit of equal quality for half the price, I believe that this interpretation by CPS contradicts the plain language of their Terms and Conditions.I am requesting that CPS either:Provide me with a functional replacement dishwasher, or Refund the full purchase price of $449.CPSs refusal to honor its clearly stated warranty obligations constitutes breach of contract and deceptive business practice.

  

  Business Response

  Date: 07/02/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three chairs and a five year warranty from ******** on 6/4/22, and the warranty company assigned to handle any claims is Consumer Priority Services in ********. Purchase price of the chair set was $3,906.97 and the warranty was about $450. I've since filed a warranty claim on 11/12/24 with CPS through ********, and received an initial email from someone representative of CPS named ******. Since then, however, they've dropped my claim twice claiming they don't keep active tickets while waiting on ordered parts making me resubmit my warranty claim to get any information, told I have to wait on repairs and can't ask for a full replacement until a good faith repair attempt was made which none has even tried to be attempted, and now have not heard anything from them regarding my warranty claim in over six months despite getting ******** involved trying to resolve the issue. At this point I don't even know what my options are so I'm hoping the BBB can help bring this case to a resolution, or at least provide documentation proving my claim if I have to take this to my credit company and file a fraud report.

  

  Business Response

  Date: 06/01/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the manufacturer and ordered the necessary parts to complete the repair.  CPS will monitor this claim until completion.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a warranty for a Bosch oven from Consumer Priority Services. My oven has broken. I reported the problem and a technician came to my house to survey the oven. CPS has approved my claim to repair the oven, but the parts required are out of stock with no delivery date. This problem has persisted for over 1 month. I believe CPS has to replace my oven if the parts to fix it are unavailable. But now CPS is ignoring my inquiries. I do not know where to turn to get a response from CPS. I need help from the BBB to enforce the warranty that I paid for. ***** ******

  

  Business Response

  Date: 05/29/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has communicated with the customer regarding part availability and is working towards a solution.