Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CPS Warranty Returned My Broken Vacuum Without Repair, Replacement, or Fair Reimbursement.I purchased a 3-Year CPS Enhanced Protection Plan (Accidental Repair Extended Warranty) as an inclusion with my Shark AZ3002 Stratos Upright Vacuum with TruePet Upgrade, bought on November 24, 2023, for $289.95. The plan covers repairs or replacements up to $500.On October 1, 2025, I filed a claim because the vacuums power button stopped workingit wouldnt turn off. The vacuum otherwise functioned perfectly. I submitted video evidence and followed instructions to ship the unit to CPS.Days later, CPS declared it beyond economical repair and offered a $97.99 settlement, claiming repair costs exceeded its value. This represents only 33% of the purchase price and a 66% depreciation in less than two years, which is unreasonable for a working premium vacuum. After I appealed, CPS increased the offer to $149.95 but based it on a completely different modelthe Shark Stratos Cordless Stick Vacuum (Refurbished)not my full-size upright model. My vacuum currently retails for $499.99 new and $343.57 used. (Amazon link provided: **********************).I declined again and offered fair solutions: repair, replacement, refund, or partial reimbursement for independent repair. CPS ignored this and returned my broken vacuum without fixing it, replacing it, or reimbursing me. They never explained how the repair exceeded both the vacuums value and my $500 protection limit.This experience has been deeply frustrating and feels deceptive. CPS undervalued my claim, cited the wrong model, ignored evidence, and provided no remedy. My vacuum purchase included a protection plan that offered no protection at *******, I am requesting that CPS: Reopen my claim and Replace my Shark AZ3002 Stratos Upright Vacuum, or Refund the full purchase price of $289.95 under the coverage terms, or Reimburse the costs (up to $500) for me to pursue repairs independently.

  

  Business Response

  Date: 10/31/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 
  
  

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mini split air conditioner with heat I was using it in June left home for 2weeks came home and it no longer worked.I have a warranty with consumer priority service and have not been resolved placed my claim in July and now its October

  

  Business Response

  Date: 11/07/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

  Customer Answer

  Date: 11/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ****
  
  
  
   
  
  

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a freezer from an appliance store in ***********; it worked for one year and quit, lost all the food inside. I had purchased a warranty from Consumer Priority Service. I reached out to them; they charged me a fee and had someone come out to repair the freezer. The repairman indicated he could not repair it and that the warranty people would have the store give me a new freezer. I have spoken to the store and the warranty people at least every two weeks since April 2025 and - the store blames it on the warranty people not wanting to pay them for a replacement freezer and the warranty people keep telling me the store will give me a replacement freezer. Cannot get a straight answer from either of them. The last time I spoke to the store, the lady told me the warranty people refused to pay for the replacement freezer and I should call them back. I did, and they keep telling me the store has to give me another freezer. I am ready to consult an attorney.......totally frustrating!

  

  Business Response

  Date: 10/29/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied.

  Customer Answer

  Date: 10/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  I received a check in yesterday's mail.  This is thanks to your intervention, I am certain!
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a WARRANTY company that I purchased a WARRANTY plan for all of my new furniture and they REFUSE to uphold their warranty. Their website is completely bogus - it errored when I tried to make an account, then errored when I tried to activate my warranty, then errored when I tried to submit a claim. Each time I had to reach out to customer ********************** and they would take WEEKS to respond, if at all. I have been attempting to submit my claim for over 6 weeks, requiring re-entering my information over and over again, submitting it via the website, email, over the phone over and over again. Now after this entire process to actually have someone fix the broken furniture, I receive an email saying that my receipt isn't valid and that they require even so much more information???? Including serial numbers on furniture that doesn't exist) AND they say they will cancel my claim within 5 days if they don't receive all of this information. THIS IS INSURANCE FRAUD. I am only asking to fulfill your obligation to your paying customer.

  

  Business Response

  Date: 10/29/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS is in communication with the customer and has requested their invoice to proceed with their claim.  Once received, CPS will assign service. 

• Initial Complaint

  Date:10/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/15/22 I purchased a extended warranty for a fishing trolling motor.On 9/23/25 I filed a claim w/ *************************************************************** *************) The response was they excepted claim but not approved yet, But!! if I payed $495.00 deductible They would approved the ************** me if it met their deductible.What kind of BUSINESS is THIS? Why should I have to pay $495.00 just find out the ********* 2023 I filed a claim, for the same issue and did not have this Hassle.

  

  Business Response

  Date: 10/27/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and this warranty has a deductible that must be paid for a claim to be approved.  If the deductible is not paid, CPS cannot proceed with its claim. 

  The customer referenced a prior experience with our company where they were not assessed a deductible, and they are correct.  The first policy they had with CPS was purchased when the product was brand new, and that policy did not have a deductible which is why one was not charged then.

  If the customer no longer wants the policy, they are free to request a prorated warranty refund and CPS would be happy to reimburse them. Please mark this inquiry as resolved. 

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/19/22, I purchased a 5-yr extended warranty from CPS for $119 for a freezer that I bought from Appliance Connection for $743. Early in August 2025 the freezer stopped working and I called CPS to get it fixed. They asked for a deductible payment of $149 which I paid before they sent a technician. The technician determined that the freezer wasn't repairable. CPS have offered to pay me $480 rather than my purchase price of $743. This is not right. They should either repair the freezer or pay the insured purchase price of $743. Please help.

  

  Business Response

  Date: 10/21/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has sent a settlement via email of the original purchase price.  Please accept via email and CPS will send a check for the amount

• Initial Complaint

  Date:10/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a sofa bed with an additional warranty by CPS for the amount of $1079 (sofa bed) and $249 (warranty) on November 5, 2023. The **** bed broke and I initiated the warranty process with CPS on September 13, 2025. The warranty claimed to offer coverage up to $10,000 and zero deductible. CPS had someone come out to assess the sofa bed and promptly determined that it is not economical for them to repair it, so they offered me $400 as a settlement, which they deemed to be the depreciated value of the sofa bed. My issue with this is that it isn't particularly helpful as I purchased a warranty with the expectation that I would be provided a working piece of furniture, and none of the information provided to me at the time of purchase reflected that CPS had the option of avoiding their responsibilities by declaring that my item is not economical to repair. I attempted to address this with CPS by rejecting the settlement and asking for a more fair and reasonable resolution, but they just stalled for a week and only offered an additional $25. This was on top of more than 2 weeks that was taken for the initial assessment. I was forced to accept their settlement at this point, because they had made clear with their actions that they will continue to delay me if I refuse. I would like at a minimum the $249 I paid for this warranty refunded as it was completely dishonest and did not serve the intended purposes.

  

  Business Response

  Date: 10/20/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and CPS provided the customer with a check in the amount of the remaining liability on the policy.  Please note, the customer is not converting our check amount to CAD in the text of their complaint.

  Please **** this inquiry as answered.

  
  

  Customer Answer

  Date: 10/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business' agent mislead me on the terms of the warranty and the business itself prepared the advertising material in a manner which is intentionally misleading. The literature focuses on high coverage amounts and conceals that they only agree to pay what they determine to be the assessed depreciated value of the asset, rather than providing an actual repair or replacement as advertised.

  Furthermore, the business used their leverage to bully me with delays into accepting their unfair settlement. After I rejected their initial offer they left me to wait for a week to only offer an additional $25 rather than a fair replacement value for the item. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

• Initial Complaint

  Date:10/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A brand new commercial refrigerator was purchased from Restaurant Equippers on July *******. A five year warranty was also purchased from Consumer Priority Service the Same day for for $308. I placed a claim on September 3, 2025 to get the equipment looked at and fixed. A claim number was assigned September 4, 2025. A technician was sent to diagnose the equipment on September 9, 2025. After diagnoses of equipment it is supposed to be a 7 - 10 business day turn around to fix/replace/remedy the issue. Today is October 6, 2025 and i am still without adequate refrigeration needed to run a restaurant. I keep having to call the Consumer Priority Service (CPS) who the warranty was purchased and ********* the company who was assigned to handle the claim. I have spoken to supervisor ***** of CPS who assured the issue is being handled. I have been beyond patient waiting for the issue to be resolved. I can not afford any more prolonging of resolution for refrigeration is needed to run a restaurant. the amount i am disputing is the amount of the purchase of the commercial refrigerator. I am just asking for the repair or if can't be repaired the replacement of the unit.

  

  Business Response

  Date: 10/20/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and issued a settlement for the full amount.  Please accept via email and a check will be mailed out. 

• Initial Complaint

  Date:09/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a claim on 9/3/25 for both my fridge as well as the food loss portion of the claim. I spoke live with an customer ********************** agent that told me I need to send pictures of my receipts in order for them to review and determine the refund. I sent screen shots, he said he needed itemized line items for each individual item purchased- which I did. There were two different receipts, with date and time on them, and then additional photos to account for each line item. I was told I was all set and would get an update in 2-3 business days. I called on day 3 when I hadn't received an update and was told that they were expediting my case and I would have an update by the end of the week 9/12/25. That day came and went, I called, they told me they were still reviewing the case. Each time I asked to speak to a manager and was put on hold and then told that no one was available and they would have someone call me before end of day. This has happened multiple times and I have YET to receive a phone call from any manager. I 've check periodically via phone and their online chat to see if there are any updates- the response then turned into "it takes up to 30 days for us to review these"- I am very patient and completely understand that companies have their internal processes and policies to follow- what I'm not OK with, is being given false timelines and expectations and having them change seemingly daily. We had the same experience with the fridge and that being assessed. They decided to have a 2nd ****** come out and try and fix our fridge, with no guarantee of IF OR WHEN they will be fixing it. We have been without a fridge since 9/03, and have a "maybe" date of 10/06 for our fridge the be services and potentially fixed. I now have to start the food reimbursement claim all over again and it's just been less than ideal. Customer support never seems to have a solution.

  

  Business Response

  Date: 10/13/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and per GE, the repairs have been completed.  The customer submitted an additional claim for food loss reimbursement which is currently under review for payment.  CPS will communicate directly with the customer regarding the reimbursement. 

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 5 year warranty for a ******* drying machine. The machine stopped working after 9 months. They sent a repair company twice, they gave different reasons, said they would order the part and we just needed to wait. This was 2 months ago, never heard of them again after dozens of emails and phone calls.

  

  Business Response

  Date: 10/06/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has issued a settlement for the remaining liability left on the unit.  Please accept via email, and a check will be sent to you

  Customer Answer

  Date: 10/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I need the machine fixed, issuing a refund/check won't solve the issue. I signed and paid for a warranty contract and I want it honored.
  This business tries to come up with any excuses not to fulfill their part of the agreement.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  

  Business Response

  Date: 10/24/2025

  The customer has accepted a check for the value of the unit in lieu of repair.  Once a settlement is accepted, the contract is fulfilled.  Please mark this inquiry as resolved.