Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As part of our home purchase, the seller purchased a home warranty as part of the agreement to cover all major appliances.An air conditioning unit broke down and I attempted to make a claim.The company would not cover the unit because I did not have the original invoice of the purchase of the unit - which was probably ******************************** two home sellers ago.This product is *not* useful in any realistic home purchase scenario.They would not refund the product because they said that it was purchased through a "store" and somehow they have *no* information about the origin of this warranty. Yet they claim they are willing to service this warranty of unknown origin - if only I could produce the original invoice.This system is a scam.

  

  Business Response

  Date: 08/15/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the case and the customer has a warranty on a newly purchased product from Home Outlet Direct, not a home warranty from CPS.  We believe the customer may be confusing our company with a different one. 

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 6, 2024, I purchased an ** refrigerator (Model: LMWS27626S) for $959 from ***************** in *******, covered by a CPS Appliance Shield Warranty. The refrigerator failed due to a defective freezer drawer gasket and a disconnected water dispenser filter, both manufacturer defects. I filed a claim with CPS, who attempted repairs but deemed the unit unrepairable, offering a $652.12 settlement on July 22, 2025. I disputed this via CPSs claim review form on July 23, 2025, arguing that $652.12 (68% of the purchase price) is insufficient to replace the refrigerator, which costs $1,200-$1,600 based on current prices at ********** and Best Buy. CPS upheld the $652.12 offer on July 26, 2025, without explanation.The CPS warranty (received July 23, 2025) states that for an unrepairable unit, CPS must repair or replace the covered product, with product replacement as the full limit of liability. The $652.12 cash settlement is neither a repair nor a replacement, violating the warrantys terms, the ********-**** Warranty Act (15 U.S.C. 2301), and Georgias Fair Business Practices Act (O.C.G.A. 10-1-390). Georgia law allows incidental damages, supporting my claim for a full refund or replacement.I emailed CPS on [insert date if you sent the escalation email; if not, omit] with my receipt, warranty, and market research, requesting a supervisor review, but have received no satisfactory response. CPSs offer fails to make me whole, as I cannot replace the refrigerator for $652.12, causing financial loss and inconvenience.

  

  Business Response

  Date: 08/13/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

  Customer Answer

  Date: 08/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refrigerator warranty insured up to 3000 dollars repair or replacement and the claim was filed correctly yet they are not honoring the warranty agreement.

  

  Business Response

  Date: 08/01/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has accepted the claim and assigned the repair to D3S Repair Service to provide an expert diagnostic and estimate of repair.  CPS will monitor the claim until completion. 

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a new dishwasher in January 2021 from ************************************* in *******, ** and at the time, ********** had a partnership with Consumer Priority Service to provide extended warranties. We purchased a 5-year warranty for $501-$1500 extended repair service. Our dishwasher stopped working on 3/12/25 and we called to file a claim with Consumer Priority Service. The dishwasher was covered under the warranty we purchased. We were told we had to upload an invoice to their website which we did. We then received an email telling us that we had to upload videos of the dishwasher with the serial number and what was wrong the dishwasher, which we did. We reset it, cleaned the filter, looked for debris and asked for someone to come and repair it. The repair company that CPS selected showed up for the first time on 3/29/25. It took four trips to our house and 3 replaced parts later and the dishwasher is STILL not fixed. We have been without a dishwasher in a house that runs the dishwasher once, if not twice, a day for over 4 months. My latest email to CPS inquired about a different repair company. They responded with a "settlement" offer for a low-ball amount given the $1200 we paid for the appliance and adequate depreciation. I countered to their offer with a thorough explanation of how I got to that amount and didn't get a reply until a week later stating "Your claim is presently under review by a claims manager with regard to the declined settlement. Thank you for your patience and understanding as we work towards resolving this matter in a fair and timely manner." I never received another email after that. I attempted to call today and stayed on hold. After 22 minutes on hold, I was forced to leave my number for a call back. They called back 30+ minutes later and when I picked up, they hung up on me. Had they used a reputable repair company to start with, this could have been fixed months ago. We are asking for $650 settlement.

  

  Business Response

  Date: 07/30/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  However, it should be noted that I was the one that reached out to the business multiple times to seek resolve in this matter even after filing the complaint with the BBB.  I called the customer ********************** supervisor at the direct line I was given on a Friday and didn't receive a response until the following Friday.  Even that response was an email and it was a settlement offer that I asked for in the BBB complaint. Nobody ever made an attempt to call me and discuss even though they had my number and multiple days to reach out to me.  Super disappointed in the customer **********************.  I am still waiting for the settlement check.  We will have to see how long that takes.  
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction CLAIM SUBMITTED: 6/18/2025 2:58:40 PM ESTIMATE SUBMITTED: 7/1/2025 11:05:30 AM What the business committed to provide you Standard Coverage: If your device cannot be repaired, CPS will either replace the item or send you a check for the current market value of a replacement.What the nature of the dispute is I'm disputing the CPS (insurance company for my 65" ***** repair) for not processing my claim. I submitted the claim on 6/18. They have someone from service center picked up my TV on 6/23. The service center submitted the estimate to CPS on 1/7. I haven't heard any update from CPS since. I have been reaching out to them for the update. Promising me to reach back out to me with updates in 1-2 business days. But they never updated me with the new step. It has been taking over 2 weeks to review the Estimate. The entire process has been taking a month now.Whether or not the business has tried to resolve the problem No, it has been 2 weeks for 1-2 days work that they promised me. So I've been endlessly waiting. Everytime I reached out, I was told that I will be reached out with the update in 1-2 days and I have been told the same for 3-4 times over 2 weeks time.

  

  Business Response

  Date: 08/01/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has offered replacement value of the product less any tax and shipping.  Please accept the settlement and a check will be sent to the customer. 

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3 year extended warranty on 1/10/2024 for the ** washer and dryer I purchased from The Appliance Outlet. I registered the appliances with **. I was not informed that the extended warranty was through CPS. The washer now needs repair and I did not receive the information from the store or CPS to register the appliances. I have been trying to get the warranty information to register and file a claim. I have made multiple inquiries in person, by phone, and text with both the store and CPS. I provided CPS with proof of purchase as the requested with no resolution. I paid for the warranty at the time of purchase but due to not being provided with the information needed to register the appliances I am unable to use the warranty to repair the washer. I want my warranty honored or the cost of the washer and warranty to take my business elsewhere.

  

  Business Response

  Date: 07/30/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the service center and confirmed that the issue has been resolved and any open claim satisfied. 

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ****
  
  
  
   
  
  

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased extended warranty through Consumer priority service in 2022 when purchasing new whirlpool refrigerator. 6 months ago, the refrigerator stopped working. Contacted CPS and filed a claim and paid the deductible. Since that time, it took 3 months just to get a repair scheduled. First company assigned didnt repair after 4 visits. CPS then required me to reopen the claim and reassigned it to another company who never showed up for service. I contacted CPS again and was advised that it was no longer their issue and I must contact the contracted repair company who also said I must contact CPS since they dont have any qualified technicians for the repair.

  

  Business Response

  Date: 07/30/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has assigned this specialized service directly to Whirlpool Factory Service who is qualified to handled sealed system repairs.  Please mark this inquiry as resolved. 

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a GE washer and dryer from ****** ******* - ********************************************************* - ************ on September 16, 2025. total amount spent $1028.20. In addition I paid for additional insurance which will expire on September 16, 2026. I contacted ****** ******* store on 7/8/2025. only to find out that on the statement there was an incorrect telephone # for me and they needed to look up my information by my name. I called the insurance which Consumer Priority Service and basically had to wait a week for someone to tell my that I have to wait until July 28 or 29th for repairs. I called the manager of this company ************ and he is not returning calls. I call ****** ******* and he said (WHAT DO YOU WANT ME TO DO) call back again. I called the ************ the hung up on me twice. claim# *******

  

  Business Response

  Date: 07/30/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has confirmed with the customer that the parts needed to complete the repair have been received.  The customer will need to follow up with GE to and make an appointment for the installation.

  Please **** this inquiry as answered. 

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 5 year warranty with consumer Priority Service Corp. I purchase a stove and dishwasher. The front burner on the left every time I use it the bottom of my pots are always very black as if I was cooking on a wood fire outside. I contacted them about the problem they sent a technician out he came look at the stove, and said he will put in an order for parts. It has been 3 months no parts, no follow up ,and nothing from this company. I contacted them today on the claim I spoke with a lady and she said oh your claim has been denied. I said this is not right mind you I am still under warranty she had an attitude and stated oh we sent you an email I did not get an email. Then they start to blame the gas company for the issue. If that was the case all the burners would be very black. It is just that one burner that as problem the rest are fine. They are doing this because they do not want to honor the warranty which is very unreasonable on their part.

  

  Business Response

  Date: 07/29/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and the assessment from the authorized technician is attached.  The service center, not CPS made the assessment that this is a non covered issue and offered the customer pricing for replacement caps as indicated.

  CPS stands by our warranty and dispatched an authorized technician to provide a diagnostic.  If the customer would like the caps replaced, please reach out to the service center directly to order them.  

• Initial Complaint

  Date:07/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an extended warranty policy through this company for our ** refrigerator on March 11, 2023. It was a 5 year warranty. We filed a claim on June *******. Our fridge is still not repaired. The repair person they sent on June 20, 2025 had not come back. Consumer Priority Service specifically ****** ****** does not return our calls or texts.

  

  Business Response

  Date: 07/28/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and confirmed that the issue has been resolved and any open claim satisfied.