Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3 year extended warranty on 1/10/2024 for the ** washer and dryer I purchased from The Appliance Outlet. I registered the appliances with **. I was not informed that the extended warranty was through CPS. The washer now needs repair and I did not receive the information from the store or CPS to register the appliances. I have been trying to get the warranty information to register and file a claim. I have made multiple inquiries in person, by phone, and text with both the store and CPS. I provided CPS with proof of purchase as the requested with no resolution. I paid for the warranty at the time of purchase but due to not being provided with the information needed to register the appliances I am unable to use the warranty to repair the washer. I want my warranty honored or the cost of the washer and warranty to take my business elsewhere.

  

  Business Response

  Date: 07/30/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the service center and confirmed that the issue has been resolved and any open claim satisfied. 

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ****
  
  
  
   
  
  

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CPS is offering me less than half the replacement cost under its extended warranty. First, *** unilaterally canceled my warranty because the seller, Appliances Connection, went bankrupt. CPS then reinstated the warranty, only to breach it. I filed a claim with CPS on 6/23 for a ********* window AC, Model #********** which stopped cooling. (See uploaded warranty screenshot reflecting $0 deductible.) Still, CPS demanded a $149 deductible. (See uploaded email.) I responded to the email but heard nothing. When I called, CPS said it would generously waive the deductible. Next, *** emailed that its team was contacting the manufacturer to locate its recommended repair center to diagnose my claim, promising to keep me informed. (See uploaded email.) Yet, before the day ended, CPS emailed me to deny in-home service, let alone diagnosis or repair. Instead, it offered me $255. I immediately rejected the offer and again uploaded the receipt, reflecting the $499 purchase cost plus CT tax. 10 days later, I got the same settlement offer, despite repeated efforts by email, website, and phone to get my claims liaison to respond. Again I called CPS, which advised to decline the offer and to state that the unit cost $499, not $299. CPS promised it would then send an offer reflecting the $499 cost. Around a week later (3 days ago), I called CPS. CPS said a manager rejected the receipt. I asked to speak to him but was told he would call me back. CPS breached its listed benefits (see uploaded CPS:Extended Warranty Plans), burning much time. It promised: Product Replacement Plan. Any product that plugs in or takes a battery qualifies for this program. If your product fails to operate properly under the terms of its written warranty, we will replace it, No Questions Asked! My unit cost $530.69 ($499 + tax), the replacement cost CPS must pay me.

  

  Business Response

  Date: 07/30/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and is offering the customer the invoice price paid for their product.  Per their invoice, attached the customer paid $299.99 and the settlement offered was for $299.99.  Please accept the settlement via our portal and a check will be mailed to you.

  Please **** this inquiry as resolved. 

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  For the umpteenth time, the warrantied window AC in question cost $499.  Not $299, as CPS continues to claim using a receipt for a different AC.
  
  Im relieved that CPS is finally willing to pay me the cost of the unit.  Now they need to acknowledge the correct amount.
  
  Please see the last document I uploaded.  Its a screenshot of the CPS Dashboard for this warranty (see ***********************).  You will note that the warranty is for a Friedrich ****** CCV08A10A.  The receipt for which is the first document I uploaded (see A*************************************).
  
  I also uploaded a picture of the warrantied unit taken today.  Please note the serial and model numbers.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ********
  
  
  
  
   
  

  

  Business Response

  Date: 08/19/2025

  As mentioned in prior responses, CPS is going based off of the invoices provided from the beginning which show the warranty was purchased.  Once an invoice is uploaded, it cannot be reversed. 

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased extended warranty through Consumer priority service in 2022 when purchasing new whirlpool refrigerator. 6 months ago, the refrigerator stopped working. Contacted CPS and filed a claim and paid the deductible. Since that time, it took 3 months just to get a repair scheduled. First company assigned didnt repair after 4 visits. CPS then required me to reopen the claim and reassigned it to another company who never showed up for service. I contacted CPS again and was advised that it was no longer their issue and I must contact the contracted repair company who also said I must contact CPS since they dont have any qualified technicians for the repair.

  

  Business Response

  Date: 07/30/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has assigned this specialized service directly to Whirlpool Factory Service who is qualified to handled sealed system repairs.  Please mark this inquiry as resolved. 

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a GE washer and dryer from ****** ******* - ********************************************************* - ************ on September 16, 2025. total amount spent $1028.20. In addition I paid for additional insurance which will expire on September 16, 2026. I contacted ****** ******* store on 7/8/2025. only to find out that on the statement there was an incorrect telephone # for me and they needed to look up my information by my name. I called the insurance which Consumer Priority Service and basically had to wait a week for someone to tell my that I have to wait until July 28 or 29th for repairs. I called the manager of this company ************ and he is not returning calls. I call ****** ******* and he said (WHAT DO YOU WANT ME TO DO) call back again. I called the ************ the hung up on me twice. claim# *******

  

  Business Response

  Date: 07/30/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has confirmed with the customer that the parts needed to complete the repair have been received.  The customer will need to follow up with GE to and make an appointment for the installation.

  Please **** this inquiry as answered. 

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a kids vehicle from Kids VIP in *******, even though I reside in ****************. The total cost of the vehicle exceeded $1,000. Upon arrival, the vehicle had sustained some cosmetic damage due to issues during freight. Regardless, the supplier offered compensation in the form of a 2-year warranty, effective from August 2023.Recently, during the final year of this warranty, the vehicle stopped working. I submitted a claim with CPS (Consumer Priority Service), and they initially confirmed via email that my warranty was valid and set to expire on August 13, 2025. Based on this, I filed my claim on July 15, 2025.However, CPS has since ignored my follow-up calls and kept me on hold for over 1.5 hours without response. Additionally, they have now altered the warranty details in their system, falsely stating that the warranty expired on July 7, 2025, thereby invalidating my claim. This change contradicts the original expiry date they provided.I have contacted them multiple times via phone and email, but I have received no resolution. This situation appears highly suspicious and unprofessional. When I received the warranty, I was assured the claim process would be straightforward. Now it seems they are trying to avoid their responsibility, assuming I cannot take further action.I have email evidence showing that CPS previously confirmed my warranty expiry date as August 2025, and I believe this sudden change is unjustified. My warranty number is ********, and my claim number is *******, filed on July 15, 2025.I respectfully request that CPS honor the original terms of the warranty and process my claim accordingly. If there was any error, it originated from CPS, not me, and I should not be penalized for it.

  

  Business Response

  Date: 07/30/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and here are our findings:

  -The customer purchased their product on July ********

  -The customer also had a warranty bundled in for 2 years from the date of purchase

  -The expiration of the warranty is 7/6/2025

  -The customer reached out to ******************** on 7/15/2025 to file a claim

  -CPS notified the customer that the warranty was expired

  Attached is the invoice showing the date the product was purchased.  Please mark this inquiry as resolved. 

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  When I purchased the vehicle, I was given an extended warranty by the vendor due to issues that occurred during the freight process. I was never provided with an invoice for the extended warranty, and the attached document from the insurance provider does not mention or confirm the purchase of this insurance anywhere. Please review it carefully.
  I have also attached an email from CPS confirming that the insurance is valid until August 13, 2025. This is clearly stated in writing. Based on this information, I submitted my claim on July 15, believing I was still within the coverage period.
  However, my claim was rejected. At the time, I had no intention of submitting a claim and was therefore unaware of the exact expiration date. Since CPS had informed me I still had time, I didnt feel the need to double-check. According to their reasoning, I was late by only 8 days based on their own email. So why did they communicate one date, only to deny coverage based on another?
  I spoke with CPS, and they opened a case and allowed me to submit the claim, yet it was still rejected for the same reason the expiration date. I find this extremely unprofessional. Kids VIP is also reviewing the matter.
  I truly do not understand why this situation is being handled this way. All I want is a fair resolution. That is all. Thank you for your time and for reviewing the documents Ive submitted for reference.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  

  Business Response

  Date: 08/19/2025

  CPS is reaffirming our prior response with the timeline of the events.  Please mark this inquiry as resolved.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 5 year warranty with consumer Priority Service Corp. I purchase a stove and dishwasher. The front burner on the left every time I use it the bottom of my pots are always very black as if I was cooking on a wood fire outside. I contacted them about the problem they sent a technician out he came look at the stove, and said he will put in an order for parts. It has been 3 months no parts, no follow up ,and nothing from this company. I contacted them today on the claim I spoke with a lady and she said oh your claim has been denied. I said this is not right mind you I am still under warranty she had an attitude and stated oh we sent you an email I did not get an email. Then they start to blame the gas company for the issue. If that was the case all the burners would be very black. It is just that one burner that as problem the rest are fine. They are doing this because they do not want to honor the warranty which is very unreasonable on their part.

  

  Business Response

  Date: 07/29/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and the assessment from the authorized technician is attached.  The service center, not CPS made the assessment that this is a non covered issue and offered the customer pricing for replacement caps as indicated.

  CPS stands by our warranty and dispatched an authorized technician to provide a diagnostic.  If the customer would like the caps replaced, please reach out to the service center directly to order them.  

• Initial Complaint

  Date:07/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an extended warranty policy through this company for our ** refrigerator on March 11, 2023. It was a 5 year warranty. We filed a claim on June *******. Our fridge is still not repaired. The repair person they sent on June 20, 2025 had not come back. Consumer Priority Service specifically ****** ****** does not return our calls or texts.

  

  Business Response

  Date: 07/28/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed in CPS and how they handled my warranty claim. I purchased a Frigidaire FPBM3077RF microwave for $713 with a 5 year CPS protection plan. Less than 3 years later the microwave failed. I submitted a claim expecting CPS to honor what I paid. Instead they offered $370. After pushing back, they raised it to $450, which still left me short. The worst part was dealing with *****. He was rude, arrogant, and dismissive. When I calmly said that standard appliance depreciation is about 10% per year, he cut me off and said I did not know what I was talking about. He claimed microwaves depreciate at 16%, which is false. He talked down to me, refused to listen, and acted like I should be grateful to get anything. When I brought up all the negative reviews online, he said he did not care because there were only a few. Clearly there are many. That shows how little this company values its customers. I even asked ***** to meet me at $500 and he flat out refused. He told me I could decline the $450, but it would just go back to underwriting and I would probably end up with less. That is not service. That is pressure. I reminded him I did not buy a depreciating policy. I bought a protection plan for product failure. The product failed well within the coverage period. Offering less than what I paid defeats the point of the plan. I also saw replies from ***** ******** on other reviews asking people to contact him. I tried. He cut me off and transferred me back to claims without letting me speak. It felt like a scripted move with no intent to help. If you are thinking about buying a CPS warranty, do not do it. They will do whatever they can to avoid paying what you are owed. If you get *****, prepare for the most unprofessional and condescending experience imaginable. CPS is not a protection plan. It is a scam. ***** this company and warn others.

  

  Business Response

  Date: 07/10/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has confirmed the settlement has been processed to the ****** account as requested and no further communication will be be made with the customer per their request. 

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase their 3 yr warranty for over $1000. My fridge coolant is broken and I paid $150 for an unskilled technician to come and told me to turn off my fridge for few days to let ice defrost. 4 month later I been emailing n calling the company and they keep saying we waiting for the service /tech company to response. Shouldnt take this long but they keep using the same excuse now my fridge gotten worst after I shut down my fridge for few days. They refuse to send a new company to inspect my fridge. This is a scam from day 1

  

  Business Response

  Date: 07/09/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and is working with the manufacturer towards a resolution.  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This warranty company is a complete joke, scam and waste of money. I purchased via ******* with a phone. Unfortunately, shortly after receiving it an accident occurred so I made a claim. I didn't have the original email/ email invoice from ******* but had screen prints and correspondence with required information showing delivery date I received it etc, in which they refused to accept. Finally, after calling and being on hold for hours, hung up on and having to call back because they never returned my call as the *** via text promised they accepted the documents. Not even 10 minutes after ending the call I received an email stating my claim was denied because I needed to wait 31 days after purchasing to file a claim. Although overly annoyed by this point I waited the 31 days and went into my account online to file a new claim or reopen the old one but didn't see an option to do so so I sent an email to be contacted via text the next day stating I could not file a claim because my warranty was now on hold and in order to do so I need to have the original issue I opened the claim for fixed before they would allow me to use the warranty. The *** very condescendingly tried to point out that they did advise that they would deny the claim and I have to get it fixed on my own elsewhere in the correspondence attached but the language doesn't state that and only suggest or advise to go back to original purchase place because it was within 30 days and mentions nothing about future claims or having it ***aired before they will honor any future claims.

  

  Business Response

  Date: 07/07/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and the coverage purchased, covers accidents and defects on day 31 after purchase.  Any claims made before 31 days are not covered and since the claim was filed within this period, the claim was denied.

  Please **** this complaint as answered

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   As stated previously not one time did they advise that because a claim was made I'd have to now get the initial issue fixed that I opened the claim for to begin with before they'd fix it. No one advised that nor is it in the paper work ( see attachments)

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ***** *****