Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This warranty company is a complete joke, scam and waste of money. I purchased via ******* with a phone. Unfortunately, shortly after receiving it an accident occurred so I made a claim. I didn't have the original email/ email invoice from ******* but had screen prints and correspondence with required information showing delivery date I received it etc, in which they refused to accept. Finally, after calling and being on hold for hours, hung up on and having to call back because they never returned my call as the *** via text promised they accepted the documents. Not even 10 minutes after ending the call I received an email stating my claim was denied because I needed to wait 31 days after purchasing to file a claim. Although overly annoyed by this point I waited the 31 days and went into my account online to file a new claim or reopen the old one but didn't see an option to do so so I sent an email to be contacted via text the next day stating I could not file a claim because my warranty was now on hold and in order to do so I need to have the original issue I opened the claim for fixed before they would allow me to use the warranty. The *** very condescendingly tried to point out that they did advise that they would deny the claim and I have to get it fixed on my own elsewhere in the correspondence attached but the language doesn't state that and only suggest or advise to go back to original purchase place because it was within 30 days and mentions nothing about future claims or having it ***aired before they will honor any future claims.

  

  Business Response

  Date: 07/07/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and the coverage purchased, covers accidents and defects on day 31 after purchase.  Any claims made before 31 days are not covered and since the claim was filed within this period, the claim was denied.

  Please **** this complaint as answered

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   As stated previously not one time did they advise that because a claim was made I'd have to now get the initial issue fixed that I opened the claim for to begin with before they'd fix it. No one advised that nor is it in the paper work ( see attachments)

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ***** *****
  
  
  
  
   
  

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new dishwasher in January 2021 from ************** in **************, ** and at the time, D&K had a partnership with Consumer Priority Service to provide extended warranties. I purchased a 5-year *********** dishwasher stopped working on 6/13/2025 and I called to file a claim with Consumer Priority Service on Monday, June 16, 2025. My dishwasher is still under warranty. I was told I had to upload an invoice to their website which I did IMMEDIATELY before even getting off the phone. I told them I needed someone to come fix this ASAP as it is difficult to run a household with no dishwasher. I then received an email telling me that I had to upload videos of my dishwasher with the serial number and what was wrong the dishwasher, which I did. My husband had already done what he could....checking and cleaning the filter, etc. *********** then closed my claim for no reason, telling me that it could likely be solved with troubleshooting. This is absurd to close a case via email. My husband and I then did EVERYTHING they asked us to do (followed instructions on the control panel to reset the dishwasher (did not work), cleaned the filter, checked the water input and spray hoses etc) and it is NOT working. I then had to go in and try to re-open the claim which they said would be "reviewed in 3-5 business days." Um no. I then called to reopen the claim, which they apparently did but then I was told I would receive an email assigning me to a service center (the same thing I was told on Monday, which did not happen). This company seems to want its customers to be dishwasher repair people and they will do ANYTHING not to help. We want someone to fulfill the responsibility of fixing our dishwasher....we paid for this under a warranty. This company is not doing its duty and communicating via email only and closing claims for no reason is unacceptable. I want my dishwasher fixed or replaced at no cost ASAP.Claim ******* Warranty *******

  

  Business Response

  Date: 07/03/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has approved the estimate of repair on 6/26 and the service center will be completing the repairs shortly.  CPS will follow up with the service center until completion of this repair. 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Getting the runaround for fixing my refrigerator

  

  Business Response

  Date: 07/03/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and advised the customer to hire a local ********************** center that can perform repairs on a scratch-and-dent unit, as CPS does not have one in its network for this location.

  CPS is awaiting an estimate from the customer to proceed. 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breach of Warranty - Refusal to Replace Defective Appliance per Contract Terms I purchased a dishwasher from a scratch and dent store, protected by Consumer Priority Service (CPS) under their "************************ Warranty." The dishwasher, purchased for $449, failed completely and cannot be repaired economically.CPS has reviewed the claim and determined that repair costs exceed the value of the unit. Instead of providing a replacement unit as the contract requires, they have offered me a settlement payment of only $245.50 - far below the purchase price.Per the CPS warranty contract, I am entitled to "product repair or replacement." The warranty clearly states that "replacement products and/or parts may be new or remanufactured. Product replacement shall constitute full limit of liability." It does not authorize CPS to offer partial cash settlements instead of fulfilling their obligation.I have brought the matter up with CPS management. CPS explained that their underwriting department calculated the value of a dishwasher of equal quality at $245.50, and claims that their obligation to "replace" the unit can be fulfilled with this cash settlement. Not only is it not possible for me to purchase a unit of equal quality for half the price, I believe that this interpretation by CPS contradicts the plain language of their Terms and Conditions.I am requesting that CPS either:Provide me with a functional replacement dishwasher, or Refund the full purchase price of $449.CPSs refusal to honor its clearly stated warranty obligations constitutes breach of contract and deceptive business practice.

  

  Business Response

  Date: 07/02/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty on a Frigidaire refrigerator through them. They require someone to come out and diagnose the problem before fixing it. They sent an authorized *** and they determined the ice maker needs to be ***laced and another part. The warranty company declined it and now wants to start all over again with another technician. I refuse to take another day off for another diagnosis and want them to just fix it!!

  

  Business Response

  Date: 06/16/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS is reviewing the claim and following up with the manufacturer to check the status of the repair. 

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As mentioned in the initial complaint, they have already sent someone out to diagnose the problem. They did not accept their own technicians assessment of the problem. They want to now send out yet another person to re-assess the problem. I am not taking another day off from work to wait for another diagnostician. I want this fixed. We have no choice as to who they send to do the assessment. These were the people they sent to do the assessment. I am not satisfied with anything other than a full repair. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  

  Business Response

  Date: 07/30/2025

  The estimate was approved and Island Wide appliance will be completing the repair - please reach out to them to schedule.  Please mark this is resolved. 

  Customer Answer

  Date: 08/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three chairs and a five year warranty from ******** on 6/4/22, and the warranty company assigned to handle any claims is Consumer Priority Services in ********. Purchase price of the chair set was $3,906.97 and the warranty was about $450. I've since filed a warranty claim on 11/12/24 with CPS through ********, and received an initial email from someone representative of CPS named ******. Since then, however, they've dropped my claim twice claiming they don't keep active tickets while waiting on ordered parts making me resubmit my warranty claim to get any information, told I have to wait on repairs and can't ask for a full replacement until a good faith repair attempt was made which none has even tried to be attempted, and now have not heard anything from them regarding my warranty claim in over six months despite getting ******** involved trying to resolve the issue. At this point I don't even know what my options are so I'm hoping the BBB can help bring this case to a resolution, or at least provide documentation proving my claim if I have to take this to my credit company and file a fraud report.

  

  Business Response

  Date: 06/01/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the manufacturer and ordered the necessary parts to complete the repair.  CPS will monitor this claim until completion.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a warranty for a Bosch oven from Consumer Priority Services. My oven has broken. I reported the problem and a technician came to my house to survey the oven. CPS has approved my claim to repair the oven, but the parts required are out of stock with no delivery date. This problem has persisted for over 1 month. I believe CPS has to replace my oven if the parts to fix it are unavailable. But now CPS is ignoring my inquiries. I do not know where to turn to get a response from CPS. I need help from the BBB to enforce the warranty that I paid for. ***** ******

  

  Business Response

  Date: 05/29/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has communicated with the customer regarding part availability and is working towards a solution.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $550 Dyson Detect V12 Stick Vacuum with the extended warranty from CPS. The unit needed to be repaired and at my expense I had to ship it to CPS to be evaluated. They refused to fix it saying it would cost more than they wanted to pay - they could fix it but wouldnt. I was offered initially $173 and after a back and forth was abruptly told $250 was their final offer and they refused to fix or replace the unit. I gave in as I need to get a new vacuum, but will never purchase a CPS extended warranty again. To add insult to injury , I realized that the warranty they provided that was supposedly extended simply overlapped the ***** manufacturer warranty. Had I realized, I wouldve sent to ***** and Im confident they wouldve repaired the unit. But, CPS never informed me. Avoid at all costs or know you wont get replacement value or a repaired unit. They also didnt send unit back, so Im sure they will end up fixing it and making a profit.

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** *******
  
  
  
   
  
  

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* GalaxyBook from the retailer Tanga back in January of 2023. With the purchase of the laptop, I added on their 3 year protection service which said it would guarantee me "100% refund of the purchase price" and cover "accidental damage" including "LCD Screens."April 7, 2025, submitted a claim to Consumer Priority Service for the repair of a cracked laptop screen. April 14, 2025, I paid a $99 deductible for the repair. On April 17, 2025, I received an email from CPS for a settlement offer stating, "Reason: Beyond Economical Repair - The cost of repair exceeds the value of your unit. In lieu of replacement, CPS has issued a settlement for the depreciated value of your unit."The initial settlement was for the cost of the deductible and initial payment for the protection service of $79.99. I declined the settlement and asked CPS to adjust the amount to the original purchase price or repair my device. Four days later, I received a new settlement amount of approximately $225. I, once again, declined and called customer ********************** to speak with someone to explain why I am owed the full cost of my device. 8 days later, I received a new settlement for approximately $245. CPS has continually neglected their duties to refund me the full purchase price of my device as advertised. They are further wasting my time by making me wait beyond their promised 2-3 business day response time.

  

  Business Response

  Date: 05/16/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and has offered the maximum amount per the terms and conditions of the policy.  

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The terms and conditions do not match the original advertising of services for the warranty. I was informed that my device would either be refunded the full purchase price or repaired for accidental damage including LCD screens. There were no limitations presented in the purchase of this warranty.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CPS refuses to honor the warranty purchased to cover our refrigerator replacement/repair. The manufacturers warranty extended 1-year from the time of purchase on 11/18/23. The manufacturers warranty was used to repair the Frigidaire refrigerator during the time period of 11/18/23 to 11/17/2024. Once the manufacturers warranty expired, the CPS warranty went into effect for 1-year. The CPS warranty was purchased at the time the refrigerator was purchased to extend coverage for an additional year beyond that of the manufacturers coverage. Prior to the most recent claim, the CPS coverage clearly states it is active from 11/18/24 to 11/17/25. The CPS warranty covered two service visits for our refrigerator on 4/2/25 and 4/18/25, but as soon as our refrigerator was deemed faulty and unable to repair, our warranty coverage dates were changed by CPS. This is completely unacceptable and fraudulent.We have two other appliances purchased at the same time with the same warranty period with CPS - those remain unchanged in the CPS system. The CPS system would not allow for me to file a claim while the manufacturers warranty was still in effect. The terms that were provided to me at the time of the CPS warranty purchase state the CPS coverage is effective after the manufacturers warranty has ended.Our CPS warranty is valid and should be honored to replace/repair our refrigerator. I have followed all steps provided by CPS to have this issue internally reviewed and I have not received a response in the promised time frame.

  

  Business Response

  Date: 05/12/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 
  
  

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  It is disappointing an inquiry to the BBB plus calling the appliance seller who offered the CPS warranty was required to ensure this was resolved instead of CPS simply respecting the terms of the warranty.

  Sincerely,
  
  ****** ******