Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Consumer Priority Service Corp has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a WARRANTY company that I purchased a WARRANTY plan for all of my new furniture and they REFUSE to uphold their warranty. Their website is completely bogus - it errored when I tried to make an account, then errored when I tried to activate my warranty, then errored when I tried to submit a claim. Each time I had to reach out to customer ********************** and they would take WEEKS to respond, if at all. I have been attempting to submit my claim for over 6 weeks, requiring re-entering my information over and over again, submitting it via the website, email, over the phone over and over again. Now after this entire process to actually have someone fix the broken furniture, I receive an email saying that my receipt isn't valid and that they require even so much more information???? Including serial numbers on furniture that doesn't exist) AND they say they will cancel my claim within 5 days if they don't receive all of this information. THIS IS INSURANCE FRAUD. I am only asking to fulfill your obligation to your paying customer.

  

  Business Response

  Date: 10/29/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS is in communication with the customer and has requested their invoice to proceed with their claim.  Once received, CPS will assign service. 

• Initial Complaint

  Date:10/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/15/22 I purchased a extended warranty for a fishing trolling motor.On 9/23/25 I filed a claim w/ *************************************************************** *************) The response was they excepted claim but not approved yet, But!! if I payed $495.00 deductible They would approved the ************** me if it met their deductible.What kind of BUSINESS is THIS? Why should I have to pay $495.00 just find out the ********* 2023 I filed a claim, for the same issue and did not have this Hassle.

  

  Business Response

  Date: 10/27/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and this warranty has a deductible that must be paid for a claim to be approved.  If the deductible is not paid, CPS cannot proceed with its claim. 

  The customer referenced a prior experience with our company where they were not assessed a deductible, and they are correct.  The first policy they had with CPS was purchased when the product was brand new, and that policy did not have a deductible which is why one was not charged then.

  If the customer no longer wants the policy, they are free to request a prorated warranty refund and CPS would be happy to reimburse them. Please mark this inquiry as resolved. 

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Consumer Priority Service (CPS) and their mishandling of my refrigerator warranty ******** refrigerator has been out of service since early September, and CPS has failed to provide timely repair or resolution. The claim (#*******) was filed on September 10, 2025, and approved on September 25, 2025, yet as of October 9, 2025, I still do not have a working refrigerator or a confirmed repair appointment.The service company CPS assigned (A&D Appliance Service) misdiagnosed the issue, ordering a compressor and inverter that are not defective. A licensed PSE&G technician inspected my refrigerator on October 7, 2025, and confirmed that both parts are working properlythe actual issue is internal and likely related to the refrigerators sealing. Despite this, CPS insists on waiting for parts that will not resolve the problem.When I purchased my warranty through the retailer, I was specifically told that food spoilage and appliance replacement were covered under the plan. CPS is now denying both coverages, despite these representations.I have repeatedly requested escalation and resolution, but CPS refuses to reassign the repair, offer a replacement, or honor the coverage terms as sold. Their ongoing delays and refusal to act have caused significant hardship and financial loss.I am requesting that CPS:1.Refund the cost of the refrigerator ($3,000).2.Reimburse the cost of food ************* investigated for potential misrepresentation of warranty coverage at the time of sale.Attached are screenshots and emails showing:Claim filed September 10, 2025 Approval notice dated September 25, 2025 Email correspondence with CPS representatives

  

  Business Response

  Date: 10/23/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and received a diagnosis from a Factory Authorized Service Technician, who is the proper service provider for diagnosing the unit.  The estimate was approved, we are just waiting on parts to come in from the manufacturer.  Once the parts are in, CPS will ensure the repair is completed. 

  Customer Answer

  Date: 11/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for forwarding the businesss response. Unfortunately, I remain dissatisfied with Consumer Priority Service (CPS)s handling of my refrigerator claim.

  My refrigerator is still not fixed due to CPSs negligence, misdiagnosis, and ongoing delay. Although CPS claims that a Factory Authorized Service Technician diagnosed the problem correctly and that parts were ordered, this is not accurate.

  The manufacturer (General Electric)through their authorized service provider ************ to my home and performed a full diagnostic. They confirmed that the problem was different from the parts CPS approved and ordered. CPSs assigned company ordered the wrong parts (compressor and inverter), but GE/Bodewell identified the true issue as the 3-way valve.

  The correct part has now arrived, and GE/Bodewell has scheduled the repair for November 3, 2025nearly two months after my claim was first filed on September 10, 2025, and approved on September 25, 2025.

  Because of CPSs repeated delays and mismanagement, I have been without a working refrigerator for almost two months, which caused significant hardship, especially given my dietary restrictions.

  I am therefore requesting that CPS be held accountable for this extended delay and reimburse me for the cost of food spoilage and inconvenience. The warranty was sold to me with those coverages included, and I relied on that representation when purchasing it.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** **********
  
  
  
  
   
  

  

  Business Response

  Date: 11/14/2025

  As per the notes, the repair has been completed.  If you would like to file a claim for food loss, please reach out to ***************************************** and further instructions will be provided to you. 

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/19/22, I purchased a 5-yr extended warranty from CPS for $119 for a freezer that I bought from Appliance Connection for $743. Early in August 2025 the freezer stopped working and I called CPS to get it fixed. They asked for a deductible payment of $149 which I paid before they sent a technician. The technician determined that the freezer wasn't repairable. CPS have offered to pay me $480 rather than my purchase price of $743. This is not right. They should either repair the freezer or pay the insured purchase price of $743. Please help.

  

  Business Response

  Date: 10/21/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has sent a settlement via email of the original purchase price.  Please accept via email and CPS will send a check for the amount

• Initial Complaint

  Date:10/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a sofa bed with an additional warranty by CPS for the amount of $1079 (sofa bed) and $249 (warranty) on November 5, 2023. The **** bed broke and I initiated the warranty process with CPS on September 13, 2025. The warranty claimed to offer coverage up to $10,000 and zero deductible. CPS had someone come out to assess the sofa bed and promptly determined that it is not economical for them to repair it, so they offered me $400 as a settlement, which they deemed to be the depreciated value of the sofa bed. My issue with this is that it isn't particularly helpful as I purchased a warranty with the expectation that I would be provided a working piece of furniture, and none of the information provided to me at the time of purchase reflected that CPS had the option of avoiding their responsibilities by declaring that my item is not economical to repair. I attempted to address this with CPS by rejecting the settlement and asking for a more fair and reasonable resolution, but they just stalled for a week and only offered an additional $25. This was on top of more than 2 weeks that was taken for the initial assessment. I was forced to accept their settlement at this point, because they had made clear with their actions that they will continue to delay me if I refuse. I would like at a minimum the $249 I paid for this warranty refunded as it was completely dishonest and did not serve the intended purposes.

  

  Business Response

  Date: 10/20/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and CPS provided the customer with a check in the amount of the remaining liability on the policy.  Please note, the customer is not converting our check amount to CAD in the text of their complaint.

  Please **** this inquiry as answered.

  
  

  Customer Answer

  Date: 10/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business' agent mislead me on the terms of the warranty and the business itself prepared the advertising material in a manner which is intentionally misleading. The literature focuses on high coverage amounts and conceals that they only agree to pay what they determine to be the assessed depreciated value of the asset, rather than providing an actual repair or replacement as advertised.

  Furthermore, the business used their leverage to bully me with delays into accepting their unfair settlement. After I rejected their initial offer they left me to wait for a week to only offer an additional $25 rather than a fair replacement value for the item. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

• Initial Complaint

  Date:10/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A brand new commercial refrigerator was purchased from Restaurant Equippers on July *******. A five year warranty was also purchased from Consumer Priority Service the Same day for for $308. I placed a claim on September 3, 2025 to get the equipment looked at and fixed. A claim number was assigned September 4, 2025. A technician was sent to diagnose the equipment on September 9, 2025. After diagnoses of equipment it is supposed to be a 7 - 10 business day turn around to fix/replace/remedy the issue. Today is October 6, 2025 and i am still without adequate refrigeration needed to run a restaurant. I keep having to call the Consumer Priority Service (CPS) who the warranty was purchased and ********* the company who was assigned to handle the claim. I have spoken to supervisor ***** of CPS who assured the issue is being handled. I have been beyond patient waiting for the issue to be resolved. I can not afford any more prolonging of resolution for refrigeration is needed to run a restaurant. the amount i am disputing is the amount of the purchase of the commercial refrigerator. I am just asking for the repair or if can't be repaired the replacement of the unit.

  

  Business Response

  Date: 10/20/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and issued a settlement for the full amount.  Please accept via email and a check will be mailed out. 

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in a warranty discussion with the company for over a calendar year now. We purchased a refrigerator last June, this fridge upon installation had water that tasted dirty and unhealthy. Plumbers have confirmed no issue with the house. It has been impossible to schedule service, communicate with the business/representative *** *****. We get no responses, schedule appointments where no repair service arrives, or the repair service says they cannot solve the problem. A year later we cannot use the water or ice due to contaminated water. It is becoming a health issue with no resolve. We just want the water line fixed.

  

  Business Response

  Date: 10/17/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and uploaded the estimate of repair to their claim.  CPS will monitor and communicate with the customer

  Customer Answer

  Date: 10/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Hi. This is not true. I have made multiple attempts to contact the agency. I provide all information requested on the day they request it. It takes multiple attempts to hear back from the assigned agent. I have added information to the lack of communication from the company. As well, they stated they have sent me an estimate, this is false. I have received no estimate from CPS. Only my estimate I provided and paid for from a third party.
  

  As well. I have a long record of poor communication from this company. At this point I have paid $200.00 for a $400.00 repair on a case that has spanned a calendar year. 
  

  The water and ice are not safe for consumption according to the local company. I am worried of a health risk, and will be happy to involve the local ***************** on the inadequacy of this companys responsibilities. 
  

  For context: this is a repair regarding an ** refrigerator purchased June of 2024. The faulty machinery covered by the warranty remains without repair and unsafe to drink. As well, asserting they have sent an estimate is simply untrue 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

  

  Business Response

  Date: 10/29/2025

  CPS is in communication with the customer regarding their claim.  They are speaking with *** on our team

• Initial Complaint

  Date:09/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a claim on 9/3/25 for both my fridge as well as the food loss portion of the claim. I spoke live with an customer ********************** agent that told me I need to send pictures of my receipts in order for them to review and determine the refund. I sent screen shots, he said he needed itemized line items for each individual item purchased- which I did. There were two different receipts, with date and time on them, and then additional photos to account for each line item. I was told I was all set and would get an update in 2-3 business days. I called on day 3 when I hadn't received an update and was told that they were expediting my case and I would have an update by the end of the week 9/12/25. That day came and went, I called, they told me they were still reviewing the case. Each time I asked to speak to a manager and was put on hold and then told that no one was available and they would have someone call me before end of day. This has happened multiple times and I have YET to receive a phone call from any manager. I 've check periodically via phone and their online chat to see if there are any updates- the response then turned into "it takes up to 30 days for us to review these"- I am very patient and completely understand that companies have their internal processes and policies to follow- what I'm not OK with, is being given false timelines and expectations and having them change seemingly daily. We had the same experience with the fridge and that being assessed. They decided to have a 2nd ****** come out and try and fix our fridge, with no guarantee of IF OR WHEN they will be fixing it. We have been without a fridge since 9/03, and have a "maybe" date of 10/06 for our fridge the be services and potentially fixed. I now have to start the food reimbursement claim all over again and it's just been less than ideal. Customer support never seems to have a solution.

  

  Business Response

  Date: 10/13/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and per GE, the repairs have been completed.  The customer submitted an additional claim for food loss reimbursement which is currently under review for payment.  CPS will communicate directly with the customer regarding the reimbursement. 

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 5 year warranty for a ******* drying machine. The machine stopped working after 9 months. They sent a repair company twice, they gave different reasons, said they would order the part and we just needed to wait. This was 2 months ago, never heard of them again after dozens of emails and phone calls.

  

  Business Response

  Date: 10/06/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has issued a settlement for the remaining liability left on the unit.  Please accept via email, and a check will be sent to you

  Customer Answer

  Date: 10/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I need the machine fixed, issuing a refund/check won't solve the issue. I signed and paid for a warranty contract and I want it honored.
  This business tries to come up with any excuses not to fulfill their part of the agreement.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  

  Business Response

  Date: 10/24/2025

  The customer has accepted a check for the value of the unit in lieu of repair.  Once a settlement is accepted, the contract is fulfilled.  Please mark this inquiry as resolved. 

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/22/2023 I purchased a ****** receiver for the amount of $249.99 from Accessories for less and added on a 5 year extended warranty from CPS for $29.99 for a total of $279.98. On 8/4/2025 I made a claim as my receiver stopped working, provided all documentation, and I was advised to go to a ****** service center, which I did and was told by the service center "it's going to cost more to fix the item than what you paid, we also require a down payment to have the item looked at". I notified the representative at CPS of the details our my interaction with the ****** repair center and was told that I will be receiving a refund since "there are no authorized ****** repair centers in your area" due to the fact that they wanted a down payment for servicing. I later reached out as I had not heard any updates regarding my refund and I clicked on a link to request my refund, but much to my surprise, I received a refund for $29.99 via ****** rather than the item price of $249.99. I spoke with a representative on the phone who stated "we are refunding you for your warranty, we are not refunding you for your item you will need to contact a supervisor". I never requested a refund for the warranty, I requested a refund for the item that was deemed unrepairable ($249.99) and was told the warranty does not cover the item. What is the purpose of the warranty if it does not cover the item?

  

  Business Response

  Date: 09/26/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS is reviewing this case for an additional settlement to the customer and will communicate to them directly.