Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchases a midea washing machine paid out of pocket for extended warranty thru consumer priority services washing machine started leaking water in 2/2025 declined claim right away because I couldn't source where leak was coming from. They told me they could not find a service provider in my area that repairs this type that I need to go out of network send in receipt for ***** as well as what was wrong and then send in final invoice they keep denying it stating that that's only a estimate of job done

  

  Business Response

  Date: 04/25/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Consumer Priority Service (CPS) extended 5 year appliance warranty from Appliance Connection on 11/13/23 and paid in full on that day. My receipt (uploaded) shows the purchase of a separate extended CPS warranty for each item, 5 in total for $747, on that day. I immediately registered my extended warranty with CPS.Appliance Connection filed for bankruptcy in Feb 2024, 4 months after I bought and paid for the extended warranty from CPS. I attempted to do a claim today and CPS is telling me that my warranty is now void and if it was not there is now a $149 deductible instead of $0 deductible as purchased. Basically they are not honoring a warranty bought and paid for months before the bankruptcy. They have many complaints posted online for this same behavior.

  

  Business Response

  Date: 04/22/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the case these warranties were not paid for by the dealer prior to filing for chapter 7 bankruptcy.  As with all B2B transactions, dealers often purchase products/warranties using a credit line they have the with the business.  These warranties were ordered from CPS but never paid for rendering them void.  Any relief needed would need be sought from the Chapter 7 trustee for Appliances Connection.

  We sincerely apologize for the inconvenience.  Please mark this inquiry as resolved. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is COMPLETE SCAM!!! DO NOT BUY ANY SORT OF PROTECTION WARRANTY FROM CONSUMER PRIORITY SERVICES THEY ARE RIP OFF ARTISTS!!! I had a claim approved to get my iPhone 16 Pro Max repaired and they told me that the "fair market value" for the repair was $30 and some change. Yes THIRTY F'ING DOLLARS!!! A **** SCREEN PROTECTOR COST MORE THAN THAT!!! They have been dragging their feet forever. I WOULD NOT DO BUSINESS WITH THESE SCAM ARTISTS EVER AGAIN!!!

  

  Business Response

  Date: 04/17/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.

  CPS has reviewed the case and the maximum settlement was issued per the terms and conditions.  The warranty only covers the glass itself, it is not a standard repair warranty.  Please mark this inquiry as resolved. 

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This issue has not been resolved. CPS in their OWN website FAQ states "What is covered under the warranty?
  Your warranty covers parts and labor associated with repair and/or replacing the front glass and the *** screen of your device." Also under my warranty registration page it states "*** *********** **************** ******************* ****** ** *** ****** ****** ** *** ************ *******$300" I had the device repaired. The repair total was $406.59, which I know will not be 100% reimbursed but at the bare minimum it should be covered up to the maximum coverage THEY SOLD ME. They are claiming they ONLY over the front glass when their own website states it is the "front glass AND the *** screen of your device". How am I suppose to replace just the front glass? I am not a repair shop and I do not have the THOUSANDS OF DOLLARS in equipment that would be required to replace the glass only on an iPhone screen.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ***** *******
  
  
  
  
   
  

  

  Business Response

  Date: 05/09/2025

  CPS is reaffirming our prior response.  Our policy only covers the cost of the glass, not the **** screen.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a claim with CPS. Explained in details. The process to file a claim was detailed. My ** refrigerator was purchased new at appliance 4less in *************. On Black Friday 2024 the refrigerator stopped working. The freeze continued to work. I finally got approved a claim number *******. It was later determined to be the fan was not working. Service team was sent and later determined the fan is no longer available. I did not receive call or email or mail with any update. Today March *******. I learned that the ** refrigerator part no longer available so I will be reimburse. The refrigerator was under 2k today I learned I will receive $80 for warranty. I called again spoke with supervisor dont recall name. He claims my original call in was maintenance they do not cover that. This is upsetting the refrigerator was serviced and has been working. I told them cost for service 375. Its said this warranty company is doing this to its consumer. They are located in *********** I am in *******. How do they get away with this. The owner of business is at a loss I paid $80 for warranty. $99 for their contract company come out. Diagnosed bad fan. Placed order on back order later told no longer available. Someone was hired $275 plus $100. So Im out $474. And being told $80 will be returned. Then if it was a maintenance issue not covered

  

  Business Response

  Date: 04/18/2025

  
  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CPS has reviewed the claim and it seems the parts needed to complete the repair are on backorder with no ETA.  Per the terms CPS offered the customer a refund of the premium of the policy.

  Please **** this inquiry as answered. 

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not heard from the business. Also the business is only offering the amount of when I purchased the warranty. This is such a hassle for no reason if this were the case I want full reimbursement. The website states if product is not repairable the company would reimburse value of when product is not repaired.  Pls assist me. I now understand why people become upset when filing a claim.
  
  How can this be resolved. Do you understand this began Saturday after Thanksgiving.  
  Thank you for your help and understanding ***** *******
  ************

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  

  Business Response

  Date: 05/12/2025

  CPS is reaffirming our prior response:

  CPS has reviewed the claim and it seems the parts needed to complete the repair are on backorder with no ETA.  Per the terms CPS offered the customer a refund of the premium of the policy.
  Please **** this inquiry as answered. 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim Number: ******* my claim was approved to receive settlement for this warranty claim that was approved and for some reason i still havent received my settlement refund for this claim that was closed and approved i been waiting to get this check in the mail still havent received it yet.

  

  Business Response

  Date: 04/09/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty for my television through CPS. The TV stopped working due to a manufacturer defect not due to misuse or external damage. I contacted CPS in December, and was told the issue was covered under my *********** is now several months later, and no repair, replacement, or refund has been provided. I have been in contact with multiple representatives via phone and email. My claim has been passed from person to person, with no follow-through, no returned emails or calls, and no resolution.Meanwhile, the TV manufacturer's repair team has contacted me directly several times. They stated that this issue is common and should be covered, and even encouraged me to continue pressing CPS for a resolution. They confirmed the defect and expressed confusion as to why CPS had not resolved the issue by now.Despite acknowledging coverage and being fully aware of the issue, CPS has taken no steps to make this right. I have wasted countless hours trying to get assistance and have gotten absolutely nowhere. The warranty I paid for has provided zero support, and I feel I have been misled.Desired Resolution:I am requesting a full replacement of the TV or a refund as per the terms of my extended warranty. If CPS cannot provide what I paid for, I believe I am entitled to a full reimbursement of the warranty cost and/or replacement value of the TV.

  

  Business Response

  Date: 04/09/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and will provide them with an update on their repair today
  

• Initial Complaint

  Date:03/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provided an email quote of repair and was given permission to ship to manufacturer.After shipping and repairing for only $99 was denied ******** not trust this business.

  

  Business Response

  Date: 04/04/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/15 contacted the extended warranty we paid extra for to assist with our broken refrigerator. After days of back and forth they finally started assisting 02/24. We had to pay $99 deducible to have a repair man come. 1st ****** 2 weeks later comes and says they cannot fix it needs a part. Two weeks later a part comes and the repair man comes and states they cannot fix it and it needs another part. Two weeks again and the repair man states the parts are discontinued and cannot fix the refrigerator. As per the warranty policy if the appliance cannot be fixed they would issue market value check. The manager laughed at us told us it was not their problem and they will not give us anything and we lose our fridge as well as our money from the warranty. This place has not empathy for a family on a fixed income with a toddler and a mother expecting any day now who are living out of coolers.

  

  Business Response

  Date: 04/17/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.

  CPS has reviewed the claim and CPS has approved the estimate to repair the product.  The part needed to complete the repair is on backorder and once the part arrives, the technician will complete the repair.

   

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  It has been 3 months. They sent a part that was used and broken. Now we have to wait again. Seems like something else should be done instead of pushing the customer off and using unnecessary language towards the customer as the manager on the phone did. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ********
  
  
  
  
   
  

  

  Business Response

  Date: 05/09/2025

  CPS is continuously following up with the service center to ensure the repair is completed. 

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has declared that a problem is cosmetic while I believe it may be dangerous to our health. I requested that the company come to my home and test the condition of the air to assure me that the walls of the oven are not releasing toxins when it reaches high temps. If it is toxic, I expect the warranty be honored. This is time-sensitive as the warranty will run out soon and the company may be deliberately stalling.

  

  Business Response

  Date: 04/01/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CPS has reviewed the case and this is a non covered issue as per the warranty terms and conditions.  The customer has successfully been *********************** in the past from our company so any claims made that CPS is shying away from liability is false.

  Please **** this inquiry as answered. 

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty Claim# ******* After incredible difficulty in filing, the claim was successfully filed 2/22/25, Service Provider visited my home and made assessment on 2/23/25, with payment of $99 deductible on 2/24/25 upon request from CPS.Since then, my service provider (C2K Appliance Repair) has submitted the estimate twice (one time shows on the website, dated 3/7/25) and has attempted to work with CPS to resolve the claim and CPS responses have been unacceptable. At this time, my oven remains broken and CPS still have my $99 ************* keep with the terms of the warranty, my oven must be fixed under the repair warranty. I am requesting this to be completed **** through my service provider (********************, in ***** **) with consideration of the amount of time I have been unable to us my appliance due to lack of response from CPS.

  

  Business Response

  Date: 03/31/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.

  CPS approved the estimate on 3/17/2025 prior to any complaints being filed.  Please mark this inquiry as resolved. 

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ****