Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 15, 2025 - contacted CPS for washer not working. They sent ****** Appliance who came 2 days later to diagnose washer. A week and a half later, the service was denied and Millmans Appliance was to come the next day to diagnose. I didn't receive the email until that evening and Millmans was suppose to arrive between 8am and 5pm. I call at 4:00 Millmans and was told they never received the order so Millmans put me on the scheduled the next day. In the meantime, I notified the CPS about the issue since we are going on 4 weeks without a washer and I have been using the laundromat and every time someone is scheduled to service I am having to take time off without pay. ** and CPS then told me another company At Your Service would be coming to look at the machine but wouldn't schedule until May 12, 2025. I said that was unacceptable. I paid $149.95 for this warranty not to continue getting the run around, which I feel is happening.

  

  Business Response

  Date: 05/15/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and per the service center, they are scheduled for 5/22 to complete the repair. 

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I was just notified today that ** is assigning yet another technician to come diagnose the washer. We are now 6 weeks without a washer and the laundromat has cost my family, to date, $216.00. I am asking this be resolved by Monday May 19 with a full refund of my extended warranty fee and my washer repaired or a full refund for the purchase of my washer and I will go buy one. I have tried contacting CPS and no one is responding. In order for the BBB to appropriately process your response, you MUST answer the question above.

  ***NOTE FROM BBB 05/27/2025: CONSUMER ADDED MESSA** BELOW***

  Good morning,

   

  Complaint #********

   

  We were told that the ** Washer would be fixed today. We are now over 7 weeks without a washing machine and are now requesting a full refund for our machine since it is costing me well over $500 at this point for a laundromat, gas for travel, and time, and obviously the extended warranty of $149.95 that I purchase two years ago didn't help. I need this closed asap.

   

  Thank you,

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was told by ****** from CPS that I would be receiving my Extended Warranty amount of $149.95 that was originally paid on 5/29/2023. I do not want an extended warranty for additional months. I would like to be refunded my money since obviously the companies (** and CPS) could not work together to resolve the issue and I had to pay a total of $300+ for laundromat services and gas to travel to the laundromat during the 9+ weeks that they were negligent and could not communicate with each other. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  

  Business Response

  Date: 07/30/2025

  Please reach out to CPS to facilitate a refund of the policy

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CPS refuses to honor the warranty purchased to cover our refrigerator replacement/repair. The manufacturers warranty extended 1-year from the time of purchase on 11/18/23. The manufacturers warranty was used to repair the Frigidaire refrigerator during the time period of 11/18/23 to 11/17/2024. Once the manufacturers warranty expired, the CPS warranty went into effect for 1-year. The CPS warranty was purchased at the time the refrigerator was purchased to extend coverage for an additional year beyond that of the manufacturers coverage. Prior to the most recent claim, the CPS coverage clearly states it is active from 11/18/24 to 11/17/25. The CPS warranty covered two service visits for our refrigerator on 4/2/25 and 4/18/25, but as soon as our refrigerator was deemed faulty and unable to repair, our warranty coverage dates were changed by CPS. This is completely unacceptable and fraudulent.We have two other appliances purchased at the same time with the same warranty period with CPS - those remain unchanged in the CPS system. The CPS system would not allow for me to file a claim while the manufacturers warranty was still in effect. The terms that were provided to me at the time of the CPS warranty purchase state the CPS coverage is effective after the manufacturers warranty has ended.Our CPS warranty is valid and should be honored to replace/repair our refrigerator. I have followed all steps provided by CPS to have this issue internally reviewed and I have not received a response in the promised time frame.

  

  Business Response

  Date: 05/12/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 
  
  

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  It is disappointing an inquiry to the BBB plus calling the appliance seller who offered the CPS warranty was required to ensure this was resolved instead of CPS simply respecting the terms of the warranty.

  Sincerely,
  
  ****** ******
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the extended warranty by being given false information. We would told by 2 people at ******** that the extended warranty for $393.75 would cover the replacement of cushions. We have contacted the warranty people - who say that is not covered. This is the only reason we purchased the extended warranty because we were assured by 2 different men one in sales and one in the warranty department not to worry it was covered. They are now passing the ***** The warranty people tell us to contact ******** and ******** is telling us we have to talk to the warranty people.. Beyond frustrating....!

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  The company Valencia, that assured us seat cushions would be covered.. Have reached out and have resolved this issue for us.

  I have reviewed the response made by the business in reference to complaint ID *********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  

  
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date was 12-10-2024 from Appliances 4 less. 04-12-2025, Talked to *******, she advised I unplug the refrigerator for 2 hours and plug it back in. The code F d5 still came up when plugged back in.******* gave me the warranty number to file a claim. I called Consumer Priority Services, registered the warranty, submitted the claim. 4-13-25 called CPS and text a copy of my purchase receipt and the serial # of the refrigerator, 4-14-25 was told to upload a video of the refrigerator showing the error code. CPS advised to wait 24-48hrs to get e-mail of approval. Called 4-17-25 video was reviewed. Again I awaited for approval email. No response. 4-21-25 called CPS no order to repair. Another excuse to delay repair.

  

  Business Response

  Date: 05/15/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and instructed the customer to hire a local ********************** center to complete the repair and submit for reimbursement. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The warranty company it's not accepting a claim on a TV.

  

  Business Response

  Date: 05/02/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and the claim is being accepted, we just need a proof of purchase to proceed with service.  Please upload it to your account and we will proceed with service.
  

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have no resolve the issue with my complain.

   

  Best regards

  **** ********* 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *********
  
  
  
  
   
  

  Customer Answer

  Date: 05/14/2025

  Tell us

  ID #******** 

  I don't have a copy of the purchase receipt,  because the TV was a gift.

   

  Best regards 

  **** ********* 

  

  Business Response

  Date: 06/09/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and CPS is happy to proceed once we have a proof or purchase on file for the television.  Proof of purchase is a required industry standard for service through CPS and the manufacturer themselves.  Once uploaded, CPS will dispatch service. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid the deductible on April *******.I Paid $99.00 and the warranty $179.99 Consumer Priority Service Corp provides a warranty for my washer which was purchased on the same day that the washer was purchased. The nature of my dispute is that I paid the $99.00 deductible as requested to send the technician out which I had an issue with paying it before the diagnoses of the problem with washer. I paid for it and the technician was sent out. The technician stated that it was the drain pump and we to submit claim back to CPS. Well, the claim was submitted by the technician, and I got an email with a settlement offer for the washer. I called to find out about settlement spoke with **** (csr) stated that by fixing it was going to exceed the amount of the allowed of the $500.00 and he said it was $479.99 amount which it clearly states $500.00 on the website. I told him that I called the technician myself and I asked how much it would cost to get it fixed they gave me the amount of $320.00 which is less than the $500.00 allowed. He told me just to settle since that was all I was going to get and was not going to be refunded my deductible. No, my issue was not resolved, and I am out the amount of the $99.00 deductible plus the remaining of the warranty which I paid $179.99 and still do not have a working washer. Consumer Priority Service just steals peoples money by buying the warranty and paying the deductible for appliance that they have no intention of fixing because they are too old and no longer covered by the warranty.

  

  Business Response

  Date: 04/25/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:04/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchases a midea washing machine paid out of pocket for extended warranty thru consumer priority services washing machine started leaking water in 2/2025 declined claim right away because I couldn't source where leak was coming from. They told me they could not find a service provider in my area that repairs this type that I need to go out of network send in receipt for ***** as well as what was wrong and then send in final invoice they keep denying it stating that that's only a estimate of job done

  

  Business Response

  Date: 04/25/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Consumer Priority Service (CPS) extended 5 year appliance warranty from Appliance Connection on 11/13/23 and paid in full on that day. My receipt (uploaded) shows the purchase of a separate extended CPS warranty for each item, 5 in total for $747, on that day. I immediately registered my extended warranty with CPS.Appliance Connection filed for bankruptcy in Feb 2024, 4 months after I bought and paid for the extended warranty from CPS. I attempted to do a claim today and CPS is telling me that my warranty is now void and if it was not there is now a $149 deductible instead of $0 deductible as purchased. Basically they are not honoring a warranty bought and paid for months before the bankruptcy. They have many complaints posted online for this same behavior.

  

  Business Response

  Date: 04/22/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the case these warranties were not paid for by the dealer prior to filing for chapter 7 bankruptcy.  As with all B2B transactions, dealers often purchase products/warranties using a credit line they have the with the business.  These warranties were ordered from CPS but never paid for rendering them void.  Any relief needed would need be sought from the Chapter 7 trustee for Appliances Connection.

  We sincerely apologize for the inconvenience.  Please mark this inquiry as resolved. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is COMPLETE SCAM!!! DO NOT BUY ANY SORT OF PROTECTION WARRANTY FROM CONSUMER PRIORITY SERVICES THEY ARE RIP OFF ARTISTS!!! I had a claim approved to get my iPhone 16 Pro Max repaired and they told me that the "fair market value" for the repair was $30 and some change. Yes THIRTY F'ING DOLLARS!!! A **** SCREEN PROTECTOR COST MORE THAN THAT!!! They have been dragging their feet forever. I WOULD NOT DO BUSINESS WITH THESE SCAM ARTISTS EVER AGAIN!!!

  

  Business Response

  Date: 04/17/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.

  CPS has reviewed the case and the maximum settlement was issued per the terms and conditions.  The warranty only covers the glass itself, it is not a standard repair warranty.  Please mark this inquiry as resolved. 

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This issue has not been resolved. CPS in their OWN website FAQ states "What is covered under the warranty?
  Your warranty covers parts and labor associated with repair and/or replacing the front glass and the *** screen of your device." Also under my warranty registration page it states "*** *********** **************** ******************* ****** ** *** ****** ****** ** *** ************ *******$300" I had the device repaired. The repair total was $406.59, which I know will not be 100% reimbursed but at the bare minimum it should be covered up to the maximum coverage THEY SOLD ME. They are claiming they ONLY over the front glass when their own website states it is the "front glass AND the *** screen of your device". How am I suppose to replace just the front glass? I am not a repair shop and I do not have the THOUSANDS OF DOLLARS in equipment that would be required to replace the glass only on an iPhone screen.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ***** *******
  
  
  
  
   
  

  

  Business Response

  Date: 05/09/2025

  CPS is reaffirming our prior response.  Our policy only covers the cost of the glass, not the **** screen.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a claim with CPS. Explained in details. The process to file a claim was detailed. My ** refrigerator was purchased new at appliance 4less in *************. On Black Friday 2024 the refrigerator stopped working. The freeze continued to work. I finally got approved a claim number *******. It was later determined to be the fan was not working. Service team was sent and later determined the fan is no longer available. I did not receive call or email or mail with any update. Today March *******. I learned that the ** refrigerator part no longer available so I will be reimburse. The refrigerator was under 2k today I learned I will receive $80 for warranty. I called again spoke with supervisor dont recall name. He claims my original call in was maintenance they do not cover that. This is upsetting the refrigerator was serviced and has been working. I told them cost for service 375. Its said this warranty company is doing this to its consumer. They are located in *********** I am in *******. How do they get away with this. The owner of business is at a loss I paid $80 for warranty. $99 for their contract company come out. Diagnosed bad fan. Placed order on back order later told no longer available. Someone was hired $275 plus $100. So Im out $474. And being told $80 will be returned. Then if it was a maintenance issue not covered

  

  Business Response

  Date: 04/18/2025

  
  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CPS has reviewed the claim and it seems the parts needed to complete the repair are on backorder with no ETA.  Per the terms CPS offered the customer a refund of the premium of the policy.

  Please **** this inquiry as answered. 

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not heard from the business. Also the business is only offering the amount of when I purchased the warranty. This is such a hassle for no reason if this were the case I want full reimbursement. The website states if product is not repairable the company would reimburse value of when product is not repaired.  Pls assist me. I now understand why people become upset when filing a claim.
  
  How can this be resolved. Do you understand this began Saturday after Thanksgiving.  
  Thank you for your help and understanding ***** *******
  ************

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  

  Business Response

  Date: 05/12/2025

  CPS is reaffirming our prior response:

  CPS has reviewed the claim and it seems the parts needed to complete the repair are on backorder with no ETA.  Per the terms CPS offered the customer a refund of the premium of the policy.
  Please **** this inquiry as answered.