Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an extended warranty for a washing machine. I specifically asked if there was a waiting period for filing a claim for service or a coverage waiting period. Representative expressly said no. I filed a claim this morning and was told via text that there is a 30 day waiting period. I want CPS to honor the commitment their sales person made. If not, they are using deceptive sales practices.

  

  Business Response

  Date: 11/24/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the request for refund and has issued the credit.  Please allow 2-3 business days to reflect  on your original form of payment. 

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a compact GE washer/dryer combo unit on November 25, 2024. The unit included a repair or replacement warranty through Consumer Priority Services (CPS).On or around July 12, 2025, the unit broke down. We paid a $99 deductible to have the unit repaired.On August 4, 2025, we were informed that the cost of repairs would be too high. On August 12, 2025, CPS offered a settlement of $426.00, whichafter deducting the $99.00 deductibleamounted to $327.00. Since the current replacement cost of the same unit is $1,348.00, we declined the offer and explained the actual replacement cost. We received no response.I emailed CPS on August 26, 2025, requesting an update, and received a reply on August 28 stating that the claim was under review by a claims manager. Since then, I have not received any further communication.On October 7, 2025, I submitted a demand letter through CPSs claim system but have yet to receive a response. The demand letter has now been sent via **** Registered Mail.Apparently, having a warranty is great in concept until they actually have to repair or replace your appliance. This started in July and it is now November and still no resolution, no communication, and no washer/dryer. I guess small claims is next.

  

  Business Response

  Date: 11/17/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

  Customer Answer

  Date: 11/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** *******
  
  
  
   
  
  

• Initial Complaint

  Date:11/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a warranty from CPS in February 2024.I bought a 3 year warranty which barely is on its first year as of today's date ( 11/2/25) I was advised the warranty coverage replacement or repair for my top washer. I have included the sales order receipt. I am appalled at their service and the amount of going back and forth with them regarding getting a replacement or repair. They are not doing what i was told I was buying they are offering me a settlement instead and I have been telling them the settlement amounts don't even cover the purchase. I am fed uo and want to file this complaint and I want a resolution as I was promised the washer is not even 2 years old and they are being this difficult. They need to replace the washer or give me my full purchase price back.

  

  Business Response

  Date: 11/14/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS is reviewing replacement/settlement options for the customer and will inform them directly via email

• Initial Complaint

  Date:11/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 new appliances in 2022 which were delivered in early 2023 which makes the appliances 2 years old. One of the 5 items is not working properly. We purchased the items from Jays appliances on *********** and they told me to call Consumers for the warranty work. They work out of an apartment building in ********, **. They are very difficult to work with. I answered all of their questions and then they gave me an appointment to come and look at it in 4-5 weeks. Totally unacceptable on multiple fronts. They sent a 3rd party to the house and they did not have the part in hand which needed to be ordered. One would question the monetary advantage for **** to use this company. why not steer the consumer to a better company that is more organized

  

  Business Response

  Date: 11/14/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has confirmed that the repair for the customer has been completed. 

• Initial Complaint

  Date:10/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refrigerator from ****** appliance with an extended warranty with CPS. On 9/18 my fridge stopped working and on 9/22 ****** appliance determined they couldnt fix it and I needed to go through CPS. On 9/22 a service person was assigned to my claim that never called me back so on 9/25 a new person was assigned. 9/27 repair guy comes to assess fridge 9/28 repair guy submits parts to CPS team for approval. 10/3 CPS approved repair. 10/10 repair guy comes and replaces parts and needs ANOTHER part. 10/22 repair guy comes back and fixesfridge but its still not working. Also he determines the icemaker is making a lot of noises and needs to be fixed. In addition he ruins my floor and doesnt tell us and now the entire floor needs to be replaced. CPS tells me they will have the same guy come back to keep fixing the fridge and that I have to deal with the floor with my insurance company! Leaving ME to pay a deductible!!! Ive gone over a month without a fridge, requiring lots of ice in coolers and eating out. Costing me far more than a new fridge at this point. There is no date to have someone back, no urgency for them to resolve this issue. What is the point of a warranty that now has me needing a new floor and spending thousands on food while they take their **** time making things right. By far the worst company and customer ********************** and everyone should avoid them at all cost!! All I get are emails saying sorry we will have him come backthe man that has damaged my floor and cant figure out whats wrong with the fridgeyou want to send him back?! Ya I dont think so! I have never ever experienced such s***** service in my life. And to top it off Im in the middle of selling the house and have an inspection on Friday! It would have cost me far less hiring someone myself to fix the **** fridge.

  

  Business Response

  Date: 11/10/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:10/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15/25, CPS/CYA notified me that they would not be ***airing my dishwasher under my warranty and offered a settlement of $326.47, which I accepted. After accepting, I was prompted as to whether I wanted the payment mailed via check or deposited to my ****** account. I chose the ****** option. To date, I have not received my payment. On 10/23/25, I called customer ********************** and spoke to ****** about a separate matter. He said their records showed it was paid. I called back 10/24/25 to state that I still haven't received payment. He provided ******'s number and told me I should call them. I asked him for a transaction ID to reference. He stated ****** doesn't have transaction IDs, credit card transactions do. I called ******. The ****** *** stated that every transaction has a transaction ID. I need to call CPS back and get that ID. I called ****** back and told her what ****** told me. He attempted or pretending to contact the accounting department to get the transaction ID. I was on the call for awhile as he spoke down to me and gave up. I told him I would call him every day until I get my payment. He said I could call him every hour, but it doesn't change anything. In the meantime, I haven't been paid by a vendor just stating they paid me without proof. I emailed ****** ******* (Cust Svc - *********************, ****** **** (sold me the warranty - CPS), *******************************, and *************. No responses from anyone.

  Customer Answer

  Date: 10/28/2025

  Better Business Bureau:
  
  I received the payment that I was due, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********** *****
  
  
  
   
  
  

  

  Business Response

  Date: 11/14/2025

  As per the notes on the account, the customer's refund has been issued.  

• Initial Complaint

  Date:10/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Accidental Damage Plan (Plan No: ********) for a Canon G9 X **** II ($473.73). A claim (Claim No: *******) resulted in a monetary settlement offer of $250.00.1. Valuation Discrepancy: The $250.00 offer appears to violate the CPS policy (Section (g)) which mandates settlement must equal the Current Market Value (CMV). The documented CMV for a used Canon G9 X **** II is between $499 and $589. This disparity, coupled with the process where the offer was raised from $180 to $250 "out of courtesy," suggests the valuation is not accurately based on the required CMV clause. Despite attempts, I have received no detailed calculation, formula, or data source to justify the $250.00 figure.2. Policy Response Failure: The CPS Terms and Conditions state the Appeals Team will respond to inquiries "within 48 business hours." I sent a formal appeal inquiry to ***************************************** on October 15, 2025, 10:11 AM, requesting justification. As of today, October 21, 2025, I have not received a response, which is outside the stated contractual timeframe.Desired Resolution:I request that Consumer Priority Service provide a detailed, documented justification of the $250.00 valuation that aligns with the "Current Market Value (CMV)" requirement, and address the failure to adhere to their 48-business-hour response window for my inquiry.

  

  Business Response

  Date: 11/04/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the account and the customer accepted a settlement on 10/31. 

  Customer Answer

  Date: 11/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This complaint is not resolved. The business is incorrectly equating my forced acceptance of a monetary settlement with a resolution of the complaint itself.
  
  My complaint, from the beginning, has been about the total lack of response and policy failure from the CPS Appeals and *********************** I accepted the settlement out of sheer frustration and under time constraints,
  as I have an upcoming trip for which I must purchase a new camera.
  
  Here are the facts of the service failure:
  My formal inquiry to the ****************** (sent October 15, 2025) was never answered, which I believe violates their own 48-hour response policy.
  My subsequent attempts to reach a supervisor were also ignored.
  I even contacted customer ********************** to verify the correct email addresses. A support agent added a supervisor directly to our email thread, and that supervisor still failed to respond.
  
  My acceptance of the settlement was a direct result of CPS's refusal to engage or provide any of the justifications I requested. My complaint about this fundamental breakdown in their service process stands, and I remain deeply disappointed in this company.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  

  Business Response

  Date: 11/19/2025

  CPS has reviewed the case and would like to offer the customer an additional $50 compensation as a sign of good faith.  Please accept and CPS will issue the funds. 

• Initial Complaint

  Date:10/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CPS Warranty Returned My Broken Vacuum Without Repair, Replacement, or Fair Reimbursement.I purchased a 3-Year CPS Enhanced Protection Plan (Accidental Repair Extended Warranty) as an inclusion with my Shark AZ3002 Stratos Upright Vacuum with TruePet Upgrade, bought on November 24, 2023, for $289.95. The plan covers repairs or replacements up to $500.On October 1, 2025, I filed a claim because the vacuums power button stopped workingit wouldnt turn off. The vacuum otherwise functioned perfectly. I submitted video evidence and followed instructions to ship the unit to CPS.Days later, CPS declared it beyond economical repair and offered a $97.99 settlement, claiming repair costs exceeded its value. This represents only 33% of the purchase price and a 66% depreciation in less than two years, which is unreasonable for a working premium vacuum. After I appealed, CPS increased the offer to $149.95 but based it on a completely different modelthe Shark Stratos Cordless Stick Vacuum (Refurbished)not my full-size upright model. My vacuum currently retails for $499.99 new and $343.57 used. (Amazon link provided: **********************).I declined again and offered fair solutions: repair, replacement, refund, or partial reimbursement for independent repair. CPS ignored this and returned my broken vacuum without fixing it, replacing it, or reimbursing me. They never explained how the repair exceeded both the vacuums value and my $500 protection limit.This experience has been deeply frustrating and feels deceptive. CPS undervalued my claim, cited the wrong model, ignored evidence, and provided no remedy. My vacuum purchase included a protection plan that offered no protection at *******, I am requesting that CPS: Reopen my claim and Replace my Shark AZ3002 Stratos Upright Vacuum, or Refund the full purchase price of $289.95 under the coverage terms, or Reimburse the costs (up to $500) for me to pursue repairs independently.

  

  Business Response

  Date: 10/31/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 
  
  

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mini split air conditioner with heat I was using it in June left home for 2weeks came home and it no longer worked.I have a warranty with consumer priority service and have not been resolved placed my claim in July and now its October

  

  Business Response

  Date: 11/07/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

  Customer Answer

  Date: 11/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ****
  
  
  
   
  
  

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a freezer from an appliance store in ***********; it worked for one year and quit, lost all the food inside. I had purchased a warranty from Consumer Priority Service. I reached out to them; they charged me a fee and had someone come out to repair the freezer. The repairman indicated he could not repair it and that the warranty people would have the store give me a new freezer. I have spoken to the store and the warranty people at least every two weeks since April 2025 and - the store blames it on the warranty people not wanting to pay them for a replacement freezer and the warranty people keep telling me the store will give me a replacement freezer. Cannot get a straight answer from either of them. The last time I spoke to the store, the lady told me the warranty people refused to pay for the replacement freezer and I should call them back. I did, and they keep telling me the store has to give me another freezer. I am ready to consult an attorney.......totally frustrating!

  

  Business Response

  Date: 10/29/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied.

  Customer Answer

  Date: 10/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  I received a check in yesterday's mail.  This is thanks to your intervention, I am certain!
  
  Sincerely,
  
  ***** *******