Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GE Profile dishwasher which was purchased in 2017. 3 year Insurance with CPS was purchased in 2019. The dishwasher would not start in November 2021. This was repaired. In June 2022, the dishwasher did not start again and ****** Appliance sent a repair person to check it. A starter panel was ordered and replaced. On June 15, 2022, after the repair person worked on and left, it would not start again, Called CPS and filed another claim. On June 22, the part was replaced and after repair left, it would not start. Contacted the ****** ************* on June 28 re date for repair and was given July 1 for repair. It was worked on again on July 1; however, after repair person left, the appliance was steaming for 5-6 hours and then quit, On July, repair was sent out again. Parts were to be ordered. Called CPS and ****** re repair with little information as to status. Called Builders Source to find out if they could assist in getting repair done and was told they no longer sell or promote CPS. Called CPS on August 11 and was told repair was approved on August 9. ********************** called on August 19 and set up repair date for the 22nd of August. On August 24, I ran the dishwasher and it was not working again. On September 12, 2022 CPS stated they would reach out to ****** for repair. I called on September 14 and was told the approval would be tomorrow. Called September 16 was told parts were ordered, Some parts were in *******. October 3 ****** sent someone to repair it and he stated it was not repairable. Called CPS and ****** and was told that repair person did not say it was not fixable, They stated GE said it was fixable, Called October 12, **************************************************************************************************** touch with immediately; and this proved to be non-existent as I got no response,

  

  Business Response

  Date: 10/25/2022

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
   
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied.

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issues that occurred:I have purchased warranties for 3 of my appliances through this company expecting quality service. My washing machine dispenser is malfunctioning after a few months of purchasing the machine. The process of filing the claim was a nightmare. I had registered my warranty, had the mailed white paper confirming the warranty, and yet I had to jump through hoops to prove my warranty. Right from the start the company didn't want to file a claim until I provided double documentation that was provided during registration. Once I did that, I had to pay the deductible for the tech to come out. When the tech arrived, he was 5ft from my washing machine, did not turn it on or touch it and started talking about how washing machine works and said my machine was working fine. I had to ask him to turn it on to tell him that the machine and see what the issue was. He agreed but the diagnosis already occurred. He did a light check, barely even doing anything, and said the machine was fine and left.I called the company and spoke to ***** explaining how I had a disservice service call since the tech diagnosis the machine without turning it on. ***** said that is acceptable terms of service. I asked him on the phone that he can say honestly when a tech doesn't turn on a machine and just says its working that that is an acceptable service call and he said yes. I was flabbergasted. I had never heard such blatant falsehoods in my life. I asked this to be escalated and he said he is the highest person in the company. I highly doubted that. And now I owe $150 dollars after my deductible because the service call claims my machine is working when it is not. I asked for that to be wiped and he refused. The lack of common sense and service and what I paid for is astounding. I paid for a warranty to fix issues and now I am owing $150 after a $99 deductible for someone to walk in and out of my house without doing much work.

  

  Business Response

  Date: 10/18/2022

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
   
  CPS has reached out to the customer and will be waiving the ********************** call fee. Additionally, we will be processing a refund of their deductible as a courtesy.