Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Consumer Priority Service Corp has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have warranty claim# *******. My washer Ive purchased at CG Appliance on 4/21/23 broke. It hasnt been a year. Now per their advise, I went thru CPS. Took over a month to hear about the status. When I followed up, they were informed that since the parts needed for the appliance is no longer available, they will just refund my warranty coverage. So, with that being said, Im stuck with a $1400 machine that is useless! That is absurd! I need help. I feel like this isnt the way it should be handled.

  

  Business Response

  Date: 04/02/2024

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.

  Per the terms and conditions, see below, the parts are no longer available from the manufacturer and CPS is within its policy to refund the premium paid for the policy.  We are going above and beyond to try and source the part on behalf of the customer. 

  "In the event that replacement parts needed for repair should become unavailable during the coverage period of the Plan,
  we shall be excused from performance hereunder and you shall receive a refund of the purchase price paid by you for
  the product."

  Please close this inquiry.

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  

  
  

  ****** ********* ******************************

  ***** ******

  Thank you so much.  I really would want to put a stop to this mess and have them completely just replace my washer.  Otherwise, we are just going back and forth on this matter and nothing ever gets resolved.  Time and time again, the technician claims it’s always the wrong part they insist on sending on several occasions .  It’s an ongoing case x 3 months to date now.  I’m exhausted and I want this put behind me ASAP.  I really appreciate you listening to consumer like myself on this struggle.

  
  

  Sincerely,

  
  
  ****** ********** ***
  ******** *************
  ***** ***** ***
  *** ***** *****
  ******** **  *****
  * ***** ********
  * ***** ********
  * ***** ********
  * ****************************

   

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ****** *********
  
  
  
  
  
  
  
  
  
   
  

  

  Business Response

  Date: 05/10/2024

  CPS is reaffirming the above statement:

  Per the terms and conditions, see below, the parts are no longer available from the manufacturer and CPS is within its policy to refund the premium paid for the policy.  We are going above and beyond to try and source the part on behalf of the customer. 
  "In the event that replacement parts needed for repair should become unavailable during the coverage period of the Plan,
  we shall be excused from performance hereunder and you shall receive a refund of the purchase price paid by you for
  the product."
  Please close this inquiry.

  Customer Answer

  Date: 06/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My problem is still not resolved and Im still stuck with the $1400 useless machine!  So unfair!
  
   
  
   
  
   
  
  ****** 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a warranty on my outdoor furniture. I filed a complaint because my daughter damaged the couch by mistake. A technition came down and rendered the couch irrepairable. Although the company states various times on their website that their warranty covers child damage, they refuse to give me anything towards my claim stating that it is not included in the terms. I was never given any terms and the only terms I saw stated was that this warranty covers accidental damage. This is clearly accidental damage. They also told me that since there was this damage they would no longer accept any future claims even though my warranty is not yet expired. When calling the company, the only thing they were willing to do for me was to refund the amount I paid for the warranty, thereby absolving themselves of the responsibility. When I asked to speak to a supervisor, they conveniently told me that there was no one available and gave me an e-mail address to contact. I wrote an email to this address and it has been more than 2 weeks with no response. I am includng the e-mail I sent to show how misleading and deceptive their website is and to include all the details I skipped out here. I would like a refund for the amount I paid for my furniture since according to the warranty it was deemed irrepairable and this is my right as the consumer.

  

  Business Response

  Date: 03/25/2024

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and is upholding the denial of abuse/neglect under the terms and conditions.  This type of damage is not covered under the policy.

  Customer Answer

  Date: 03/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Firstly, when CPS originally denied my claim, they never even asked how the damage happened. They just sent a technition and he said the damage was irrepairable, and then they denied the claim. When we tried to dispute the denial, they started asking questions over the phone and then conveniently told us that the claim was denied due to damage and neglect. In addition, on their website clearly state that "it covers any accidental stains... as well as accidental punctures, rips, *****, breakage of frames, springs..." and it only does not cover "intentional damage, theft, vandalism, acts of god, or damages incured before or during shipping. It does not cover vermin or insect infestation, mold, mildew, rot, or rust." This is directly from their website.  In their terms and conditions it states, "If you have added accidental coverage to your plan... this plan shall cover unintentional damages as a result of impact, liquid damage, or unintentional physical damage. It also states on the website that accidents with children are covered, "And youre worried about the new wood coffee table you got for a pretty ***** because of your kids (and their friends) frequent forgetting to use coasters or magazines under their drinks." So how is it possible, that my 2 year old child's accidental damage, is not covered????

  It states on your website that if the service center cannot repair the furniture you will, "provide you with a check for the current market value of your furniture." 

  Based on these facts, CPS is not honoring their own warranty. 

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Since you have not told me in any way why it is not covered as I have shown you numerous times that your policy states that it should be covered please refund me the price of my warranty as you have not upheld your end, told me you would, but the link to get the money doesn't work!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  

  Business Response

  Date: 09/06/2024

  Per the claim, this warranty was refunded to the customer.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an extended warranty for appliances and all they do is deny the claim. If you arent going to approve claims there is no point for me paying for a warranty. Item was being used as intended and cracked the glass.

  

  Business Response

  Date: 03/29/2024

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.

  The appliance has physical damage ie a crack in the glass cooktop.  CPS policies do not cover physical and/or impact damage.  Please close this inquiry.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Miele dryer on March 12, 2021. It came with a 3 year warranty from Consumer Protection Services. The dryer stopped working properly in December of 2023. After going back and forth with a Miele specialty company with no success, I contacted CPS to initiate a warranty claim. A repair company came out on February 23, 2024 and said they'd order a part to get the heater in the system working properly. I heard nothing after that. I called CPS and was told that the claim was closed because the repair company said there was no issue with the dryer. They provided no evidence of this. The online system says "Estimated Submitted" (2/29/24), "Estimate Denied" (2/29/24), and "Case Closed" (2/29/24). Yes, all on the same day. When I called I was told in order to reopen the case, I'd have to "provide proof" that the unit isn't working, a task that requires a human eye. When I asked how they expected me to prove that the dryer isn't heating or removing moisture, I was told to get a thermometer. When I asked what sort of themometer wouldn't break while spinning in a dryer I was put on hold. They then came back and repeated the ridiculous request. I asked why they couldn't just call the repair company they'd sent to verify the information. I was told that the repair company was "unavailable." I then argued that as a customer it isn't my responsibility to prove an item isn't working, but it is there's to provide the service they were comissioned to. Again, they demanded proof. I asked how they thought it would benefit me to lie about an appliance not working. Silence. This company is another one of those scammy businesses that do whatever they can to frustrate the consumer in order to not pay or make good on a claim. I believe they cancelled the claim because they didn't want to pay for the part or provide a replacement machine as they are required to do.

  

  Business Response

  Date: 03/15/2024

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and found the following:

  -Claim was filed on 2/16

  -CPS dispatched the manufacturer trained authorized technician on 2/17

  -Service center reported back a no fault found

  -CPS paid the service center for the visit

  If the customer would like to obtain a second opinion out of pocket, that is their prerogative.  The authorized technicians have found no fault with the unit. 

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a extended warranty from Consumer Priority Services when I purchased my *********** in December of 2023. Bird, unfortunately, went bankrupt. Any and all claims to them are unreturned.When communicating with CPS, I was told to go get an estimate from an ebike repair shop. Mind you, this was not the level of service promised when I purchased the additional protection. I went to two shops, and both said repairs were possible, but only if they could get parts. Becuase the design is specialized, no repair shop is able to get parts for the repair. I've communicated this to CPS and met with silence.

  

  Business Response

  Date: 03/15/2024

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.

  CPS is not at liberty to discuss this case on this forum due to the fact that a state complaint has been filed.  Please close this inquiry. 

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Kitchenaid refrigerator for $2100 plus tax $182 from **** Of ********* ** on 1/2/2020 which they offered me an extended warranty form Consumer Priority Service for $300. Their website states if they cannot repair he appliance they will provide me with a check for the current market replacement value of the appliance, which now is @2300 plus tax. They have attempted to repair a faulty internal insulation system four times for the last four months with no results. They contacted me on 2/9/2024 and offered me $861.00 as a settlement. I feel this is unfair. According to my research, I feel the market value should be $2300 plus tax.

  

  Business Response

  Date: 03/03/2024

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.

  CPS has reached out to the customer to explain the settlement and revised it to $925 based on depreciation and the amount already spent on repairs.  

  Customer Answer

  Date: 03/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:according to CPS Guarantee, the policy states, In the case that your product cannot be repaired, CPS  will offer you a check for the cost of a replacement. The repair company Wind Service was not able to determine the cause of the unit malfunction and they continued to come back on service calls with no idea what was causing the problem. The policy does not state any clause to the fact that they would deduct the service calls and the unit depreciation.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  ********************************************
  
  
  
  
   
  

  

  Business Response

  Date: 03/15/2024

  The terms and conditions do state this exact point:

  LIMIT OF LIABILITY:
  Our liability is limited to the original price of the covered equipment. This agreement will be terminated at the point
  total repair costs reach the lower of the original purchase price as indicated on your bill of sale or the current fair
  market value of the covered item.

  The settlement that was issued is the *** allowable amount on this plan. 

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty on a Washing Machine. The warranty was for replacement value. After GE came to look, they deemed that the Washing Machine was unable to be repaired. CPS is only offering depreciated value and not replacement value. There is no way to appeal this offer in the link that was sent to me. I am very disappointed and this is not acceptable, as this is a violation of the warranty. The original Washing Machine was $659.99 plus tax and the replacement value now would range from $840-$1,000 plus tax. CPS is only offering $325.59.

  

  Business Response

  Date: 02/27/2024

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS is reaching out to the customer to explain the settlement process and close an open inquiry.

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They did in fact, not reach back out to me despite the fact that they said they would.  I had to call CPS myself.  I spoke with a supervisor who informed me that they actually lowered my offer to $198.50.  When I asked why the offer was lowered he said it was due to the fact that I rejected the first offer and because I contacted the Better Business Bureau.  This feels very much like retaliation.  I have since accepted their lower offer of $198.50 because I did not want to walk away with nothing, but this is obviously not the right way to do business.  I urge CPS to listen to the recorded conversation so they can hear what was said to me.  I am highly disappointed in the actions they took.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Yes, while CPS did send out a settlement, as I mentioned in my previous communication, the supervisor I spoke with had informed me that they lowered my offer over $100 to $198.50.  Their reasoning was due to the fact that I rejected the first offer and because I contacted the Better Business Bureau.  This is unacceptable and feels very much like retaliation.  I would like CPS to provide the remaining funds from the initial offer and explain why the initial offer was lowered $100.  I'd also like them to help me understand why the supervisor I spoke with informed me that the offer was lowered due to the fact that I rejected the initial offer and contacted the BBB. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  
  

  

  Business Response

  Date: 04/05/2024

  Please call in to our call center and speak with *************************, we will try to resolve your inquiry.

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an extended warranty and the warranty company is CPS.I am within my 3 year warranty and they are requesting a code that no one has not even the original seller of the warranty and product nor does cps have the code. The original seller has reached out by email including my self and the cps team that is in the email refuses to reply or respond. I reached by phone and they refuse to take my information for the warranty without having this non existing code...No one has a code but cps won't continue the process without and nobody knows anything about getting a code and we can't get correspondence to resolve the matter

  

  Business Response

  Date: 02/27/2024

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fridge from whirlpool did not defrost. Since I had moved to ***** last year I asked if a service person can come check it under ******. I explained ahead that I defrost the fridge but wanted to make sure the fridge wasn't broken. I told them and verified that it did work now. I also verified with the repair man that it was covered he said he understood the issue.******* wouldn't have a problem. I explained it very clearly and checked perhaps I need a refund on my warranty as well since they knew up front I can't trust there service.

  

  Business Response

  Date: 02/22/2024

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.

  CPS is reviewing the customer's inquiry and will communicate directly to assist.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ******* refrigerator on or about February 2023 from Ohio City Liquidators at significantly below market value $499 delivery and tax was separate (letter attached). The ******* refrigerator included a warranty serviced by CPS Consumer Priority Service. On or about October 2023 we started having problems with the refrigerator, we filed a claim with CPS and they sent out service tecs to service the refrigerator. After the refrigerator was serviced, it worked for a couple weeks and then same issues started again, this happens 3 times, problem went on for months, and finally the service company sent out by CPS said the refrigerator was unrepairable. Under CPS policy if an appliance is deemed non-repairable, they say they owe you a comparable market replacement. I have supporting documentation that a similar market replacement is $1500-$1800. CPS after a struggle to get there is offering $499, they are basing it on purchase price, however in this case purchase price is irrelevant (documentation attached), as this was purchased below market value. I had purchased many other items for business use from Ohio City Liquidators in the past, in addition Ohio City Liquidators was having a liquidation blow out sale. Since this was for my personal home, and I had made many previous purchases, Ohio City Liquidators gave me an extremely below market price. I do believe CPS owes me a comparable market value replacement of $1500-$1800. This same refrigerator new is approx $3000

  

  Business Response

  Date: 03/03/2024

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.

  Per the terms CPS liability is limited to the original purchase price of the unit.  In this case the original purchase price is $499 and CPS issued a settlement for $499 that the customer declined.  If they would like to accept it, please reach out to customer **********************.

  We are fulfilling our terms and conditions to the fullest and no further funds are available. 

  Customer Answer

  Date: 04/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The warranty policy calls for a suitable replacement, as per the letter Ohio City Liquidators wrote A similar fridge cannot be purchased for $499, a similar fridge would be approx $1500, could we meet at $900?

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  

  Business Response

  Date: 06/14/2024

  As mentioned on our prior response, CPS is reaffirming the below statement

  Per the terms CPS liability is limited to the original purchase price of the unit.  In this case the original purchase price is $499 and CPS issued a settlement for $499 that the customer declined.  If they would like to accept it, please reach out to customer service.
  We are fulfilling our terms and conditions to the fullest and no further funds are available. 

  The warranty policy is upholding the monetary liability based on the price the unit was originally purchased for.  Receiving a full value cash settlement is the highest amount CPS can provide to the customer.  CPS is also going beyond our terms by not deducting the costs of prior repairs on the unit. 

  This is being satisfied fully and beyond the terms of the policy.  Please close this as answered.  

  Customer Answer

  Date: 06/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved. This is the whole reason we were able to reopen this claim, I sent the policy into the BBB it says a market replacement, not limited to purchase price. this was bought significantly under market vale, evidence has been attached

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ***** *********