Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Obe Fitness will not cancel my membership. On the app it directs you to cancel membership through your app store. I did not purchase through the app store and it is not in my app store. I logged onto the website on a desktop computer to cancel my membership, being that was the other option. On the actual website there is no option to 'Manage Membership'. There is no phone number listed to call so I sent an email on 10/2/2025 to cancel my membership and I still haven't heard back from anyone.

• Initial Complaint

  Date:02/05/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for an annual membership for Obe at $169.99 for about 7 years. The subscription is done through my REMOVEDaccount. This year (sadly the first time I noticed), I have found that I am getting an additional charge from OBE at $199.99. So i am getting charged twice. When I filed a fraud charge with my credit card, they said I signed up for a free trial (which I didn't) and they have been charging me $199.99/year for the last two years in addition to the $169.99/year for the last 7. There are no numbers to call, and I can't get in touch with anyone!

  Business Response

  Date: 02/20/2026

  Dear REMOVEDyou for reaching out regarding Complaint ID #REMOVED. We appreciate the opportunity to respond and provide clarification.
  
  After reviewing our records, we can confirm the following:
  
  The customer originally maintained an active subscription with ob Fitness. Over the past two years, refunds were issued for duplicate charges that were identified and communicated directly to the customer at the time they occurred.
  
  Regarding the most recent $199.99 charge referenced in this complaint, the customer disputed this transaction directly with their financial institution. The bank completed its investigation and resolved the dispute in the customers favor. As a result, the funds were returned to the customer through their bank, and no further action is required from ob Fitness for this charge.
  
  Additionally, when the customer initially joined ob REMOVED, confirmation emails and subscription details were sent outlining the terms of service, billing structure, and self-service cancellation process. ob Fitness subscriptions are self-managed, and members may cancel at any time through their account settings to prevent future charges.
  
  At this time, the customer does not have an active subscription with ob Fitness, and there are no outstanding balances or unresolved billing issues on our end.
  
  We believe this resolves the concern fully. Please let us know if any additional information is required.

• Initial Complaint

  Date:01/03/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the Obe fitness membership effective 9/3/25. It is currently 1/3/26 and the monthly $25 membership is still being debited from my account. I have sent 2 emails with no response and there is no phone number to call.

  Business Response

  Date: 01/30/2026

  Response to Complaint ID #REMOVED
  
  We were unable to locate any prior support emails from the complainant at the email address provided in this complaint. We apologize for any frustration caused by the lack of communication.
  
  Upon reviewing the account, we confirmed that the membership was not properly canceled in our system, which resulted in continued billing. The account has now been fully canceled, and a refund for the disputed charges has been issued in full.
  
  The customer will no longer be billed going forward. We consider this matter resolved.
  
  We appreciate the opportunity to address this and remain committed to providing prompt support to our members.
  
  
  ob Fitness Support Team

• Initial Complaint

  Date:12/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Obe Fitness charged a year renewal fee to my credit card without a reminder. I had previously cancelled this subscription. The company will not respond to numerous emails. Automatic Renewal Law (ARL), Cal. REMOVED& Prof. REMOVEDUnder CA law, a company must:? Send a reminder notice if:The renewal is for a subscription lasting 12 months or more, OR The renewal will cause your subscription to last over 12 months.

  Business Response

  Date: 01/12/2026

  Thank you for bringing this matter to our attention.
  
  We have reviewed the account associated with REMOVEDand would like to clarify the facts of this case.
  
  The customers subscription renewed as scheduled under our automatic renewal terms, which are disclosed at the time of sign-up and available on our website at all times. Our records do not show a successful cancellation prior to the renewal date, nor do we show any prior attempt to contact our support team regarding cancellation or billing concerns before the charge occurred.
  
  That said, although a refund was not required under our policy, we have issued a full refund to the customer as a courtesy. The refunded amount has been returned to the original payment method.
  
  We take customer concerns seriously and respond to all inquiries received through our official support channels. In this instance, there was no record of communication from the customer prior to the REMOVEDcomplaint.
  
  We believe this resolves the matter fully and respectfully.

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23, 2025, I was charged $169.00 from obe fitness. I signed up for obe fitness using a promotion last summer. This was apparently an automatic renewal. I did not recieve any timely advance notice or reminders. In fact, according to a search of my email, I did not receive anything at all from obe fitness after July 22, 2024. Not only do they fail to send timely notification of automatic renewal, they fail to send an email receipt for the renewal charge. I only became aware of it by checking my bank account. This automatic renewal practice seems highly questionable and perhaps unethical. I contacted obe fitness on August 12, 2025 to request a refund. Obe fitness declined to provide one on August 13, 2025, citing their terms of service. I then emailed obe fitness on August 13, 14, 15, 18, and 19, 2025, requesting a direct line to speak with someone who could provide assistance. Obe fitness failed to respond to any of my follow up emails. They do not provide a contact number, only an email address. By failing to provide any timely notifications or reminders, by failing to send any emails at all over the course of the subscription year, and by failing to send a receipt for the renewal, it seems to me that obe fitness is operating in a way to facilitate charging customers who are either unable or unwilling to commit a catalogue of subscriptions to memory and who would otherwise not renew. This is perhaps even more the case in situations such as mine, where I came across obe fitness while pregnant, found that the service failed to work on my preferred device, and, a year later--unsurprisingly--was focused on caring for a child and providing for my family, not searching my memory for subscription renewals. The complete failure to respond after declining a refund is also unnacceptable. Obe fitness should provide a refund and change this practice moving forward.

  Customer Answer

  Date: 09/16/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Obe Fitness regarding complaint ID REMOVED.
  
  Sincerely,
  
  REMOVED
  

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $169 on 03/07/2025 because of an auto-renewal by Obe Fitness, after not using the app in over a year. I had cancelled the account after experiencing chronic technical issues, making the app impossible to use most days. The $169 is a much higher rate than what I signed up as well. At the time, I was unable to find any phone number for Obe customer service so I decided to reach out to my credit card company for assistance in removing the charge because it was causing a financial burden on me and I needed it removed as soon as possible. I eventually found a customer service email and sent a request for a refund. I was denied a refund and told they wouldn't communicate with me further because of the credit card company's involvement. I then discovered that I was locked out of my Obe account and still am locked out to this day. So now I have been wrongfully charged for a full-year subscription with no access to use the services I've paid to receive (assuming the app would even work). I have been without access for months now.I have since asked the credit card company to close the case so I could deal with it directly. However, Obe has continued to ignore my emails.I should not have been charged in the first place. I should not be locked out of my account without a full refund. I am being charged for a service not provided for 5 months now.This is clearly a pattern by Obe, as seen by the many other complaints filed.

  Customer Answer

  Date: 08/14/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Obe Fitness regarding complaint ID REMOVED.

  They still have not contacted me in regard to the complaint file or to respond to my emails.  They have continued to have me locked out of my account that I was charged for.

  
  Sincerely,
  
  REMOVED

  
  

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charge for years by this company on an app I do not used. I have complained for years and I have not been able to talk to anyone. They owe me thousands at this point

  Business Response

  Date: 07/14/2025

  To Whom It May Concern,
  
  We appreciate the opportunity to respond to REMOVEDcomplaint regarding charges related to her ob Fitness subscription.
  
  Attached is the original welcome email sent to REMOVEDat the time of her sign-up, which outlines the details of her subscription. ob Fitness offers cancel-at-any-time plans, and users have full control over their membership through the app or website. Members can manage or cancel their subscription directly from their account settings at any time.
  
  We have carefully reviewed our records and did not find any prior cancellation request from REMOVEDThat said, as a gesture of goodwill, we have processed a refund for her most recent charge.
  
  Our dedicated customer service team is available 24/7 and can always be reached at REMOVEDWe are committed to assisting members with any questions or concerns in a timely and transparent manner.
  
  Please let us know if any further documentation is required.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an annual membership in May 2024. I was unaware at the time that it was auto-renew. Fast forward one year and I had only used the app a handful of times and forgotten about the service. I received my credit card bill and realized there was an annual subscription fee of $169.00 charged on May 23, 2025. I never received notification from Obe that my plan would be renewing, nor that my credit card had been charged. Many reputable companies provide an email a week or so before a subscription is set to renew, allowing you to cancel in a timely matter if you no longer require the service. Not the case with Obe. On May 28, 2025, less than one week after being charged, I emailed Obe respectfully requesting a refund as I did not use the app and did not know I was signed up for auto renewal. REMOVEDa senior member experience associate responded back the same day stating that nothing could be done due to their terms and services. I reached out again pleading my case, but never received a response. I think this is terrible business practice and they should be ashamed. Talk about a terrible member experience!

  Business Response

  Date: 06/18/2025

  Thank you for taking the time to share your concerns. Im very sorry to hear about your frustration we never want any member to feel unheard or unsupported.
  
  As outlined in our Terms of Service, all ob subscriptions are set to auto-renew by default, and members can cancel at any time directly through their user profile. This policy is also presented at checkout during sign-up. While we do not currently send pre-renewal reminder emails, the renewal terms are clearly stated at the time of purchase.
  
  That said, I understand your situation and, although it falls outside our standard refund policy, Ive made a one-time exception and fully refunded the $169 charge to your original payment method.
  
  We appreciate your past support and wish you all the best in your wellness journey.

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  REMOVED
  
  
  
   
  
  

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $199 for an annual membership to this service on 4/28/2025. I used the service years ago (for a much smaller subscription fee at the time) and had no idea I was signed up for an annual membership. Im guessing used a promotional rate for a much smaller fee at one point to sign up. I couldnt tell you the last time used the program, but it has been well over a year maybe even two years since I last used it. I did not realize that I was charged this amount in 2024 or I would have canceled it then. I tried to contact the business within a few days of the charge occurring (as soon as I saw it on my bank account). I asked them to cancel my membership immediately and requested a refund. They would not refund me. The biggest issue I have is that it is obvious I am not using the services that I was charged for. They can log on and easily see that. If I was an active user I would understand why they might deny the refund. I also think it is very wrong that they did not contact me in any format to alert me that the charge was coming up. There was no heads up or notification about it. Ever. Zero communication. In fact, I dont think REMOVEDreceived any communication from Obe fitness in over a year (with the exception of the response to my email requesting they cancel my account).There should be a warning or notification so users have the opportunity to cancel before getting charged $199.

  Business Response

  Date: 05/15/2025

  Thank you for notifying us of REMOVED complaint. We have gathered the relevant information to support our response, which is as follows:
  In response to REMOVED BBB complaint, and in our dedication to resolving this matter to the member's satisfaction, we issued a refund for her annual membership fee, which was processed on January 17, 2023. This refund was extended to REMOVEDtoday, May 15, 2025, and we communicated this to her.
  Despite REMOVED mention of attempting to cancel via email, we thoroughly checked our database, and unfortunately, there is no record of an email from her requesting to cancel her membership.
  Our customer service team operates during regular business hours (M-F, 930am-4pm EST), and we strive to make the membership cancellation process hassle-free. To facilitate communication, we provide an email address REMOVEDand have a contact form available on our platform, both accessible to all members. These channels are designed for our members to reach out to us with any inquiries, requests for assistance, or feedback.
  We genuinely appreciate the feedback provided, and we value our customers. Our commitment is to deliver exceptional service, and we will continue to improve based on the feedback we receive. Thank you once again for allowing us to address this complaint.
  
  

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled this service on line in January 2025 but was billed anyway in February for another full years service. I was charged $169 and would like a refund There cancelation page is misleading and confusing. THey ask you if you want to cancel. Youcheck yes and then they ask you why. I chacked to expensive. they give you a better offer and ask you again if you want to cancel. They do this three or four times to confuse you .THis is an unfair practice. I checked that I wanted to cancel and that should be it.

  Business Response

  Date: 05/29/2025

  Thank you for notifying us of REMOVEDcomplaint. We have gathered the relevant information to support our response, which is as follows:
  In response to REMOVEDBBB complaint, and in our dedication to resolving this matter to her satisfaction, we issued a full refund today for her annual membership fee of $169, which was charged in February 2025. We also made REMOVEDaware of the refund today via direct communication.
  REMOVEDshared that she canceled her membership online in January 2025, but was still billed in February. She expressed concern that the cancellation process is confusing and includes repeated prompts that make it difficult to finalize the cancellation. We want to sincerely apologize for any frustration caused by this experience.
  While our cancellation flow includes multiple steps to ensure members dont accidentally cancel and to offer potential alternatives, we recognize that this process should be simple and transparent. We are actively reviewing the flow to ensure that once a member selects to cancel, that intent is clearly confirmed and honored without unnecessary complexity.
  We did not find a record of a cancellation-related email from REMOVEDin our system before the charge. That said, we take her feedback seriously. Our customer service team is available MondayFriday, 9:30 a.m. to 4:00 p.m. EST, and members can contact us any time via REMOVEDor through our websites contact form.
  We greatly appreciate REMOVEDfeedback and the opportunity to address this matter directly. Our goal is always to improve and ensure that our members feel respected and supported.
  Sincerely,
  REMOVED
  REMOVED