Reviews

Review Details

• Review fromLiam H

  Date: 02/09/2024

  1 star
  Obvious scam. Call the police immediately if they show up to your door. They state theyll lower your electric bill and that they work for pepco, which is not the case.

  Spring Power & Gas

  Date: 02/13/2024

  Thank you for your feedback. Spring Power & Gas (Spring) is a third-party supplier offering environmentally conscious energy and natural gas products, paired with our Spring Rewards program. Spring products do not guarantee savings against the utility or any other energy supplier. This information is clearly outlined in our contracts and is made part of our verification process. To better address your concerns, We kindly ask for additional details regarding the encounter you described so we can investigate this matter thoroughly. Please reach out to us directly at ************** and ask to speak with a supervisor with any relevant information or concerns. Your feedback helps us uphold our standards and ensures the trust and satisfaction of our customers.

• Review fromMargarita T

  Date: 02/07/2024

  5 stars
  Haven't received any bill from them but I like rewards program.

  Spring Power & Gas

  Date: 02/08/2024

  Thank you for sharing your feedback with us. Depending on your date of enrollment with Spring Power & gas and utility rules, your supply service would begin on or about your next meter read date and would follow your regular billing cycle. We're glad to hear that you're enjoying our rewards program, and we strive to provide excellent service across all aspects of our offerings. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team.

• Review fromTodd S

  Date: 02/03/2024

  5 stars
  I am loving Spring Power & Gas. The switch was very easy

  Spring Power & Gas

  Date: 02/08/2024

  Thank you for your wonderful feedback! We are thrilled to hear that you are loving your experience with Spring Power & Gas. Making the switch should be hassle-free, and we are glad it was a smooth process for you. If you have any questions or need assistance in the future, please don't hesitate to reach out.

• Review fromCarol H

  Date: 02/01/2024

  5 stars
  Great rewards and customer service. Happy to have chosen this company

  Spring Power & Gas

  Date: 02/08/2024

  We are happy to hear that you are enjoying our rewards program and experiencing great customer service! Thank you for choosing **********************. Providing excellent service and valuable rewards is at the core of what we do, and we're thrilled that you're pleased with your decision. If you ever need assistance or have any feedback, please feel free to reach out. Your satisfaction is our top priority, and we're here to help in any way we can.

• Review fromEdward G

  Date: 02/01/2024

  1 star
  Had a guy from spring power and gas knock on my door today and demanded to see my electric bill. I told him I wasnt going to show it to him just for him to demand to see it again. Telling me there was a survey on it he needed to see. He told me if I didnt show him my bill and the survey they would just keep coming back until I did show them. He ended up walking away and going to the apartment next to mine to try and get them to show him theirs.

  Spring Power & Gas

  Date: 02/06/2024

  We are sorry to hear about your experience and have forwarded these concerns to our sales managers for an immediate review.All sales agents are trained to inform in all sales presentations that Spring Power & Gas is not the Utility, has no affiliation with the Utility and that the switch to Spring Power & Gas is optional. These key points of service are also included in the third-party voice verification to ensure all customers enrolled have full knowledge of the service with Spring Power & Gas.We greatly appreciate your feedback, and if you have any questions, concerns, or would like to provide additional details about your experience, please don't hesitate to contact us at **************. Our customer support team is available from 9 am to 6 pm, Monday to Friday, and you can request to speak with a supervisor.

• Review fromPerry M

  Date: 02/01/2024

  5 stars
  Great service at a great price. Highly recommend them for all your needs.

  Spring Power & Gas

  Date: 02/08/2024

  Thank you for your feedback! We are glad to hear that you had a great experience with our service. Providing exceptional service is our top priority, and we are committed to ensuring that every interaction with our company meets or exceeds your expectations. If you have any further comments or questions, please don't hesitate to reach out.

• Review fromEmily B

  Date: 01/16/2024

  1 star
  I already left a review about my terrible experience with spring power and gas, but after I got everything sorted out and switched back to my original supplier, Spring Power and Gas called me to try to get me back and say it was my fault and that I made a mistake. They even called from more than one number when the first one was blocked and left me voicemails. They should not be allowed to call me after I have terminated service with them, especially if I have blocked their number and they use a new one to call me and hound me again. Absolute scam and a total headache.

  Spring Power & Gas

  Date: 01/22/2024

  Your feedback is invaluable to us, and we want to assure you that we take your concerns seriously. Firstly, We want to acknowledge that your account has been promptly placed on the "Do Not Call" list to respect your preferences. We are truly sorry for any inconvenience caused by the automatic calls for retention purposes before this adjustment.To address this issue, we have conducted an internal review and have taken corrective measures to prevent the recurrence of such incidents. Rest assured that your experience does not align with our standards, and we are committed to making things right.If you have any further concerns or if there is anything specific you would like us to address, please feel free to reach out to us at **************.

• Review fromEmily B

  Date: 01/11/2024

  1 star
  Scammed me just like the rest. I was suspicious and still was tricked. A salesman knocked on my door and claimed to be with my new supplier (had just switched suppliers and just moved) and said he needed a signature to complete my switch. I asked him to provide ID before I would open the door. His ID did not match my company, and he claimed they were a subsidiary of AEG. I was very nervous, as I live alone, but he came in and even vaped in my apartment. I asked what I was signing, and he said it was complete my supplier switch and that I had missed my piece of mail that I had to sign and send back. I told him I never received it. Obviously he was lying about everything. I got switched to Spring power and gas without my knowledge or consent, and he entered my apartment building (that is a locked complex) with a posted non soliciting sign. I asked how he got in, and he said my building manager let him in. I was lied to about who he represented, how he got in, and what I was signing. I didnt even know what spring power and gas was until my bill was triple its normal amount and my supplier had a different name. Do not even open the door for these scammers and liars.

  Spring Power & Gas

  Date: 01/22/2024

  We are sorry to hear that your experience was not a pleasant one. These concerns were forwarded to the sales team for an immediate review. As a matter of policy, all Spring Power & Gas sales teams are required to wear an ID badge that clearly identifies them as representatives of Spring Power & Gas After receiving this complaint, Spring Power & Gas launched an immediate investigation into these claims. As a matter of policy, all Spring sales teams are required to wear an ID badge that clearly identifies them as representatives of Spring Power & Gas with no affiliation to the utility. Other Spring-branded apparel includes company-branded jackets, hats, and polo shirts. Springs enrollment process is designed to protect the customer and provide clear indicators that this is a request to enroll with Spring for Supply service.We would like to hear more about our experience and encourage you to contact us at ************** and ask to speak with a supervisor.

• Review fromMerrell W

  Date: 12/29/2023

  1 star
  Scammers. Gentleman came to my door and told me that bge customers were being contacted to offer lower power supplier rates. I fell for it. I have now changed my password and deleted my payment info from my bge bill. I have not answered their phone call to verify the change in suppliers.

  Spring Power & Gas

  Date: 01/03/2024

  We regret to learn about your encounter with the sales agent. At Spring Power & Gas, our enrollment process is designed to prioritize customer protection. We closely monitor our sales agents to ensure they adhere to marketing standards and promote positive consumer interactions. As part of our policy, all Spring sales teams are required to wear an ID badge identifying them as representatives of Spring Power & Gas. For transparency, an independent verification team (***) must confirm all customer enrollments. During this process, if a customer does not agree, is unsure, or changes their mind, the enrollment is automatically rejected. The *** process reconfirms key service points, At the point of sale, a welcome pack containing the terms of service and cancellation policy is either emailed or sent via SMS, and another printed copy is mailed to the customer's address on file. Customers are also given a rescission period, allowing them to review the enrollment documentation and cancel without penalties.To better understand and address your concerns, we invite you to share more details about your experience. Please feel free to call us at ************** (Mondays to Fridays, 9 am to 6 pm) and request to speak with a supervisor.

• Review fromSierra M

  Date: 12/27/2023

  1 star
  They came to my apartment door and we had just moved in a week ago. I had my electric set up with PP&L before moving and had no issues. When I answered the door, the person asked to verify my PP&L to make sure that I had the electric and said that they work with PP&L to get lower costs. Scammed me fast without my knowledge, and they took advantage of me not knowing the area I moved into. I called and cancelled immediately with customer service and requested a written form of cancellation to my email and recorded the call just in case. I am very upset with everything that happened today and will never trust Spring Power & Gas again.

  Spring Power & Gas

  Date: 01/03/2024

  We are sorry to learn that this has been your experience and and we've promptly brought your concerns to the attention of our sales managers for immediate review. All members of Spring sales teams are required to wear ID badges that clearly designate them as representatives of Spring Power & Gas.To complete the enrollment process, customers must undergo a recorded third-party verification call, confirming key service points with Spring Power & Gas. If a customer responds negatively to any questions during this call, the enrollment will not proceed. The third-party verification process reaffirms all critical service details, including a statement confirming no affiliation with the utility.To better understand and address your concerns, we encourage you to share more details about your experience. Please don't hesitate to call us at ************** (Mondays to Fridays, 9 am to 6 pm) and ask to speak with a supervisor.