Business Profile
Auto Transportation
V2 Logistics Corp.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
4.27/5 stars
Average of 858 Customer Reviews
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Review fromVeronica L
Date: 09/05/2024
1 starThe Biggest Scammers around! I initially reached out for a quote that was promptly responded to for $565. Shortly thereafter, I began to receive multiple high pressure sales calls from **** ******** as well as calls at ungodly hours. I expressed to **** that I had to narrow down and would secure the transport ASAP. After that call, I then received an additional email stating, Per our conversation.... that included an inflated increase of $200 which was NEVER discussed. I then called to inquire about the increase and was met with major attitude from a call taker who identified herself as *******. ******* asked me to hold while she inquired, but transferred me to a dead line. I then called back and the phone rang 20 plus times that lets me know they clearly have caller ID with no response. I called back from another number and spoke with ******* and asked to speak with a manager. ******* hesitated and then whispered, I am the manager. ******* then placed me on hold. Needless to say, I'm still waiting for him to pick back up. I don't care if RoadRunner offered to transport my vehicle for free, I would never patronize a business! I tried to give them a shot, even after being warned by Xpress Auto of Roadrunner's shady business dealings. Take heed!V2 Logistics Corp.
Date: 09/06/2024
We apologize for the inconvenience and frustration you experienced during your interaction with our team. Our goal is to provide clear communication and prompt service, and we regret that your experience fell short of that standard. Sometimes when instant quotes are obtained online, they do not always reflect all of the information that needs to be taken into account. During a phone conversation, we may learn more things such as the dimensions of a vehicle, weight in a vehicle, or a slightly revised pickup or delivery location. In your situation, your pickup and delivery dates changed from what was previously communicated. We let you know before booking that this would cause an increase. Following the call, the price was reviewed, and an updated price was sent as a proposal only. This was all done prior to you booking transport, in an effort to be fully transparent on the cost of shipping. Your feedback is important, and we will review this internally to improve our processes. Thank you for sharing your experience, and we wish you the best going forward with the transportation of your vehicle.Review fromTammy G
Date: 09/04/2024
5 starsOn time very professional took my car across the country!V2 Logistics Corp.
Date: 09/05/2024
Thank you for sharing your experience! We're glad to hear that everything went smoothly and your car was delivered on time. We appreciate your trust in us for your cross-country transport!Review fromTheresa N
Date: 09/04/2024
5 starsGreat service. My car arrived a few days ahead of schedule. The driver was great.V2 Logistics Corp.
Date: 09/05/2024
Thank you for your kind words! We're thrilled to hear that your car arrived ahead of schedule and that you had a great experience with the carrier. We appreciate your feedback and look forward to serving you again in the future!Review fromChalam K
Date: 09/01/2024
5 starsVery Profesional and courtious.Delivered as promised The Driver was awesomeV2 Logistics Corp.
Date: 09/03/2024
Thank you for your positive feedback! We're delighted to hear that you found our service professional and courteous. It's great to know that the delivery met your expectations and that the carrier made a positive impression. We appreciate your support and look forward to assisting you again!Review fromBrandon E
Date: 08/30/2024
1 starSigned a contract with RoadRunner for a fixed amount to ship then was told by an agent and manager that they could no longer honor the contracted price. Even had an associate reach out previously confirm details with no statement about pricing changes.Nobody seemed to care about customer service and just wanted us to cancel. I cant imagine the ordeal if something had been damaged on their end as they dont seem to care about contracts they sign. I will say that there are many other recent comments and reviews that are sharing the same experience that we are having thus think there are internal issues happening. A competitor that we booked said theyve seen a huge increase in customers switching due to this and other issues with RoadRunnerV2 Logistics Corp.
Date: 09/03/2024
We appreciate your feedback and apologize for any inconvenience you've experienced. However, we are unable to find your booking based on the limited information provided. If you could please provide more details regarding your booking such as the name associated with the order or the booking number, we would be happy to investigate further. Your satisfaction is our priority, and we are committed to addressing and resolving any issues you may have encountered.Review fromsteve b
Date: 08/29/2024
5 starsStart to finish easy/ fast/ efficient . Would recommend to anyoneV2 Logistics Corp.
Date: 08/30/2024
Thank you for your kind words! We're thrilled to hear that your experience was easy, fast, and efficient. We appreciate your recommendation and look forward to serving you again in the future!Review fromCasilda D
Date: 08/28/2024
5 stars*********** Transport provided outstanding service for transport your vehicle to *******! The entire experience, from booking to the final drop-off, was seamless. The vehicle was in perfect condition and the driver was professional, friendly, and extremely knowledgeable. The company was very accommodating to our schedule and needs, making the whole process stress-free. If you're looking for reliable and excellent transport service, highly recommend *********** Transport.V2 Logistics Corp.
Date: 08/29/2024
Thank you for your fantastic review! We're thrilled to hear that your experience was seamless and that our team provided the service you were looking for. Its great to know that everything went smoothly, and we appreciate your recommendation. We look forward to serving you again in the future!Review fromToby M
Date: 08/28/2024
5 starsVery quick and efficient service. My car was delivered earlier than the expected date and in great condition.V2 Logistics Corp.
Date: 08/29/2024
Thank you for your kind words! We're delighted to hear that your car was delivered ahead of schedule and in great condition. Your satisfaction is our priority, and we appreciate your feedback!Review fromBlane W
Date: 08/27/2024
1 starThey offer some of the worst customer service and transparency I have ever seen in a business. If you like your money being held hostage and your cars being stuck this is the company for you. IF YOU CHOOSE TO USE THEM: 1. Make sure you understand that any date you say your car will be ready to ship DOES NOT mean the date your car will ship. When I made the reservation OVER ONE MONTH IN ADVANCE, the customer service *** on the phone did not make this clear to me and I had to move my ready date up by 3 days during the final week. IT TOOK EVERYTHING from me to make sure they took my car by the time I needed the car to ship. 2. THEY WILL cancel the carriers they assign to you MULTIPLE TIMES WITHOUT ANY REASON. You will be left feverishly calling the customer service line on hold for over 4 hours without any answer. To add insult to the injury, when they assign a carrier to you, they will charge you a price $100-200 higher than the last price you were quoted. The quoted amount for the final carrier assignment was almost $400 higher than what I was originally quoted. Only for the carrier to cancel on me...THEY KEEP THE MONEY CHARGED and WILL NOT REFUND you the money if your carrier CANCELS on you. 3. KEEP TRACK OF THE MONEY you own to them to the LAST CENT. You WILL have to call them to ask for a refund if you make any changes to your shipment that causes them to lower the price after a more expensive carrier assignment (e.g. shipping 1 car instead of 2 cars).This car shipping broker underquotes prices and gives you ZERO updates (except for automated emails that give you no useful information). Not to mention, they are extremely unscrupulous with how they handle your funds, and it's up to you to keep a close eye on your charges from them. Because they underquote by an enormous amount, most carriers will not accept your car because they can get better prices elsewhere. GO TO ANY OTHER CAR SHIPPING COMPANY. It's hard to do any worse than this company.V2 Logistics Corp.
Date: 08/29/2024
Thank you for your feedback. Were sorry to hear about the issues you encountered with our service. There can sometimes be a surge in demand around a customers desired shipment dates, leading to a lack of carrier availability. To accommodate these dates and avoid delays, we may offer an optional rate increase. Customers are always free to wait for more carrier availability or cancel at no charge. Please note that all dates and times are estimates, as unforeseen circumstance such as traffic delays, weather conditions, or logistical issues can arise. We are working to improve our communication and transparency and appreciate your comments as they help us enhance our service.Review fromNikkei B
Date: 08/27/2024
4 starsHad a car shipped from ** to **. I booked and they had someone come out the same day. Could have been a bit more better with communication tho other than that no complaints did what was supposed to be done car got there fast in one day (next day) overall good companyV2 Logistics Corp.
Date: 08/29/2024
Thank you for sharing your experience! We're glad to hear that your car arrived quickly and that everything went smoothly. We appreciate your feedback on communication and will work on improving that. We're happy to have met your expectations overall and hope to assist you again in the future!
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