Reviews

This profile includes reviews for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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V2 Logistics Corp. has 8 locations, listed below.

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  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

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  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815

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  V2 Logistics Corp.

  1717 Tidewater Rd Anchorage, AK 99501-1036

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  V2 Logistics Corp.

  Pier 51-a Sand Island Pkwy Honolulu, HI 96819

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  Roadrunners Autotransport Inc

  3950 W 155th St Markham, IL 60428-3817

Review Details

• Review fromFrank L

  Date: 06/23/2023

  1 star
  Less than one or NEGATIVE STARS. Shared what I needed and that new truck had a 6 lift brand new from dealership. ***** picked up and they email me immediately saying now have to pay extra since it is lifted. I explained that I booked on their quote based off what I told the reservation specialist. Asked to speak to supervisor and was told no one one to speak to and told no. They want extra money after **** picked up and said if I do not pay the extra then vehicle will remain in *** ***** and I would be responsible for storage charge by X company. Then they hung up and said to email my concurrence for the added charge.

  V2 Logistics Corp.

  Date: 06/27/2023

  We appreciate you taking the time to share your experience, and we apologize for any inconvenience you may have faced. We would like to address the concerns you raised in your review. Upon reviewing our records, we found that when you made your reservation, there were no notes indicating that the truck had a 6" lift or that it was a 2022 Ram 1500 Black Widow. Our reservation specialist based the quote and terms of agreement on the information provided, which stated that the vehicle was in stock condition. In fact, the contract that you signed clearly stated that the vehicle was in its original, unmodified state. It is crucial for us to have accurate information to ensure a smooth and hassle-free experience for our customers. When the carrier arrived to pick up your truck, they promptly contacted our team to inform us about the modification. As soon as we received this information, we reached out to the carrier to discuss the situation and inform you about the additional charge. We understand that this change in pricing came as a surprise, and we apologize for any miscommunication that may have occurred. We always strive to be transparent about any extra costs associated with modifications or changes to the initial agreement. We never intend to leave our customers dissatisfied or burdened with unexpected expenses. We sincerely apologize for any inconvenience caused. Thank you for bringing this matter to our attention. We value your feedback as it helps us improve our services and ensure a better experience for our customers.

• Review fromSiegfried R

  Date: 06/07/2023

  1 star
  Terrible customer service. Happy to take my booking then radio silence, no return of emails, phone calls etc. Chat doesn't work online, customer service doesn't pick up, isn't that a contradiction in terms, customer service line that doesn't answer???Thankfully I haven't shipped my car yet and will not use this company.Very unprofessional, wouldn't recommend using these guys.

• Review fromGregory H

  Date: 05/24/2023

  1 star
  Whatever you do, DON'T USE THIS SERVICE! I originally wasn't going to post a review. However, after not receiving a call back or email regarding my complaint, i decided to post. Driver all but hijacked my car for 48 hours. Then told me I could pick it up from police station. On top of that knowing he was wrong. He drop the car off on my street and sent a text at 11:30 stating. Key are in the car, have a good night. WTH! Horrible service! I should have read the reviews!!!!!!

  V2 Logistics Corp.

  Date: 05/25/2023

  We apologize for the inconvenience you experienced with our service. It seems there may have been a misunderstanding. Based on our records, the delay in returning your car was due to an unforeseen circumstance. Our carrier encountered a breakdown while transporting your vehicle, which caused the delay in delivering it back to you.We understand your frustration with not receiving a prompt call back or email regarding your complaint. We apologize for the lack of communication on our part, and we are taking steps to improve our customer service in order to ensure this does not happen in the future.Regarding the drop-off of your vehicle, we apologize for any inconvenience caused by the late-night text message. We understand that the way the carrier informed you about the location of your keys may not have been ideal. We will address this issue internally to ensure better communication and service going forward.We appreciate your feedback and understand that reviews are important in helping others make informed decisions. We apologize for falling short of your expectations and want to assure you that we are actively working to improve our processes and provide a better customer experience. If there is anything further, we can do to address your concerns, please don't hesitate to contact us directly.

• Review fromDelbert Y

  Date: 03/23/2023

  1 star
  I booked a car with RoadRunner Auto Transport/ V2 Logistics to be moved on 3/16/23 on 3/23/23 the vehicle has not been picked up. A second carrier was assigned to it and also no showed .Actually it was to be delivered on the 22nd by the second carrier they assigned to it. I have discovered that V2 Logistics broker authority is not authorized. When I asked them to supply me with their authorized MC Number they would not give it to me. I am filing a complaint with the ******

• Review fromDanyel C

  Date: 02/02/2023

  1 star
  If I could schedule this car transport again, I would have done more research on this company and realized that the negative reviews far exceed the positive. Their customer service is hit or miss. They made a huge error on their end (moved my pickup based on an email that was entered into their system 14 days late). The first two people I spoke to were understanding and helpful. Then I spoke with ***** who clearly doesnt realize the financial implications of THEIR error. She had a tone that would enrage even the kindest Smurf. I highly recommend you take your money elsewhere or pay a college student to drive your car from point A to point B. You will be happier. Also tracking is false advertisement.

• Review fromowen f

  Date: 01/12/2023

  1 star
  terrible, did not honor the quoted price, tried to jack me for another $600 for *** ***** to **** then wanted $150 more for storge after they confirmed pricing and booking date at original rates and dates. I lost a $250 hotel booking in *** ***** and had to switch to ****** and rebook everything out of LA. Major lame company just cancelled my booking with no further communications about the situation and if they charge my card I'll be suing them.

• Review fromAmanda H

  Date: 12/23/2022

  1 star
  Told me I could have pick up and delivery on any days I want but when they finally scheduled a carrier, they changed the dates. Then the carrier ended up not even showing up. 2 days late so far. I'll be updating if I get my vehicle back..