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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/21/23 Charged $35.00 for what, I do not know - either give explanation for charge so can confirm correct charge or reimburse for fraudulent charge.

    Business Response

    Date: 03/12/2023

    I didn't find his order in our system.It should not be our service

  • Initial Complaint

    Date:02/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I obtain a notice from PayPal that the company ********** charged and collected $9.99 through my PayPal account for a service that I never authorize or signed up for through the company. I am not familiar with the vendor nor did I create any contract or business relationship with the vendor to warrant their unauthorized charge to my bank account via PayPal. This is a fraudulent practice by this company whereby they are illegally obtaining payment for services that were never contracted or requested by members of the public. I demand an immediate refund of the $9.99 stolen from my account by **********! I have also filed a claim against the company via PayPal.

    Business Response

    Date: 02/13/2023

    I checked his account ******************* but didn't find any order under it.Can you please further confirm it?

    Customer Answer

    Date: 02/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    While the vendor confirms that that they could not locate an account for me they failed to acknowledge that they could not identify an account for me because I never set up any account with them or retained their service at any time. The vendor fraudulent accessed my bank account via PayPal and debited funds from my bank account for services that they never provided to me because I never contracted for their services.  The vendor has a history of conducting such fraudulent practices against the public and they need to cease such practices and be held accountable for their action by way of a penalty or fine.  I demand that the vendor delete my information from their system and immediately refund to me the $9.99 they stole from my account.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **********************************************




     

    Customer Answer

    Date: 03/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:  

     
    These constant response of not finding an order in the Vendors system is point-less and a stall tactic because in multiple responses I have provided transaction information evidencing the Vendors fraudulent access of funds in my account and to-date the vendor has not refunded my funds via PayPal, which they used to obtain my funds.  Please close-out this matter as unresolved due to Vendor fraud and do not send any more pointless comments about not finding order in system.

    I trust the BBB will classy a fraud and poor rating against ********** Inc.

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **********************************************




     

    Business Response

    Date: 03/12/2023

    I didn't find any order under the account ******************* in our system.It should not be our service.

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have gotten 3 withdrawals from my checking account from this company. The first was on 12/27/2022 for $1.95. The second was on 01/03/2023 for $39.90 and the third was on 02/02/2023 for $39.90. I tried to contact them to see what these charges were for but they said they couldn't find my account.

    Business Response

    Date: 02/08/2023

    Its not our product.We don't have such prices for our services.Besides,we didn't find any order under his account ******************

    Customer Answer

    Date: 02/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I have the charges on my bank statement.  Why am I getting charged from you?

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************************




     

    Business Response

    Date: 02/15/2023

    But i didn't find your order under this account ********************** you please confirm that?

  • Initial Complaint

    Date:01/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction took place on 17th January 2023 for the amount of $118.67 US = $178.17 AUD and I have only been informed by PayPal so I think someone has hacked into my PayPal account as I have been blocked from internet banking for the past 2 weeks, so therefore it was impossible for me to make such a purchase or any purchases.

    Business Response

    Date: 01/19/2023

    I didn't find his order under his account.It's not our product.

    Customer Answer

    Date: 01/24/2023

    You have not told me exactly what you need to me to supply so you can go ahead with your investigation. If you need documents or copies of things then you need to clearly state that. Perhaps you dont actually need anything from me and this is just the process than fine

    Business Response

    Date: 02/28/2023

    I didn't find any order under this account ************************ in our system.So do you have any order confirmation or proof verifing that his payment was charged by **?

  • Initial Complaint

    Date:12/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card was charged $33.00 on 11/25/2022. I have no idea what this is and have NEVER delt with this company.

    Business Response

    Date: 01/02/2023

    It's not our product.

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $16.88 through Paypal from Paddle.net. When you go to Paddle.net, they redirect you to Paddle.com, but don't have any information about why they charged me or what it was for. I tried contacting them and they provide a standard, "Paddle is a software reseller and we help software companies around the world to sell their products. If you see a charge from Paddle, you most likely authorized a purchase from one of the thousands of vendors we serve," but they can't find the transaction or give me any information about this charge. I deactivated this as it was set as a recurring charge in my Paypal account (never had any recurring charges there or even use Paypal) and would like a refund for the amount I was charged. Thank you for your help in this matter.

    Business Response

    Date: 11/15/2022

    Sorry to hear that,but i didn't find any order under this account ************************* in our system,and the we don't have such a price for our service.

    Customer Answer

    Date: 11/18/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************************



     

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Included full name, address, phone number and credit card number to this company, PaddleNet and purchased their online application that assists in resolving computer problems. After all of this their applications downloads but is locked until they send you a 'key' to unlock it (numbers I gather). My AmExp credit card was hit with a charge of $37.76, but no 'key' ever arrived. No phone number that are answered by anyone at PaddleNet as well. This all took place at 7pm (**** hrs) on 11/1/2022. Still unresolved and no way of contacting paddleNet other than by email, which I use multiple times in trying to get this resolved. They keep asking for my personal information again, which they have already.

    Business Response

    Date: 11/07/2022

    Sorry to hear that,but our service is not used to resolve computer problems.And we didn't find his payment in our system backstage under his account *******************.

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple unauthorized charges to my account October 20, 2022 for $33.00, September 20, 2022 for $33.00, September 13, 2022 for $1.95.The only charge was suppose to be a one time charge of $35.34 on September 12, 2022. There is no way to cancel or get a refund from this business.

    Business Response

    Date: 10/24/2022

    But i didn't find any order from this account *********************************************.

  • Initial Complaint

    Date:10/06/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the website Paddle.net is charging me $15 as many as four times per month on my credit card. Their customer service does not allow me to contact anyone to find out what I am being charged for. The chatbot tells me i will get an email and the email I get weeks later does not reply. I am beside myself not knowing what this charge is for other than "software" or how to cancel.

    Business Response

    Date: 10/24/2022

    ***** ********************************** ************************************ ** ****** ** ******

     

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address. If you can please provide additional information to help us locate the order you're referring to, we'd be more than happy to look into this matter for you. We need the following pieces of information:

    • email address linked with the order or the last 4 digits of the credit card that was charged
    • the transaction amount
    • the date of purchase

    Please follow this link to chat with me, ***** I'm a virtual assistant, available 24/7 to help you resolve this matter.

    On Thu, Oct 20, 2022 Better Business Bureau <*********************************************> wrote:

    Customer Answer

    Date: 10/24/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************************



     

  • Initial Complaint

    Date:08/31/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been charged 3 times in the last year, March 1, May 31, Aug 29 -- thinking that *** be linked to my Paypal account. I didn't authorize the purchase, and now have had to halt business proceedings for me and my wife, b/c of this $29.95 charge. Disputing it with the bank.Total scam.

Paddle.com Inc. is NOT a BBB Accredited Business.

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