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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 86 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought Paddle Chat GPT in May and have not used it because it won't let me log in. I've contacted Paddle, they allowed me to cancel the subscription but next year. It's not right that I have to pay for the whole year of service that doesn't work. I want a complete refund.

    Customer Answer

    Date: 07/17/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Paddle.com Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****** ******

  • Initial Complaint

    Date:06/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged by ****** through Paddle.com for a $42.00 subscription for *******. I did not order it, I was not in the state when this charge occurred. No one else was on my account. Now, Paddle,com, contracted by ****** is charging me for a service I did not order or want. They were able to charge my debit card. I have contacted them and they are now telling me I need a key number to the purchase. Of course I do not have it. Paddle.com, ************** is a scam and fraud. I did change my ****** password. However, I will not use ****** anymore. I am fighting this, but I have seen in line I am not the only one with this complaint. Now, I need to contact my bank and get my debit account number changed. Please help. I am a 73 year old, senior citizen. Numbers below are from my ****** account.

  • Initial Complaint

    Date:05/27/2025

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to purchase a ******* Pro subscription from Open AI and believed I had done so on 1/3/25. When using ChatGPT I was prompted to upgrade my account and checked the invoice. With research, I understand that I purchased Chatbot App, not affiliated with ******. I have found evidence of this company acting in disceptive and fraudlent ways and believe I was a victim of the scam. I do have a receipt documenting my fraudulent subscription.

    Business Response

    Date: 06/03/2025

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link to chat with me, ****. I'm a virtual assistant, available 24/7 to help you resolve this matter.

    Customer Answer

    Date: 06/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

    I reached out to Paddle directly BEFORE filing my complaint. Their response was that their policy would only review complaints within 30 days, even though the subscription term is one year. This AI bot response is not sufficent. 

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *******




     

    Business Response

    Date: 06/18/2025

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link to chat with me, ****. I'm a virtual assistant, available 24/7 to help you resolve this matter.


    Customer Answer

    Date: 06/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The second response is the same as the first--a virtual assistant that cannot resolve the dispute due to locked in policies.  This process feels like a joke--all the business has to do is send a canned response with a link to an AI assistant with no capacity to understand or ability to understand how the policies (which are not immutable laws) do not fit.

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *******




     

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Geoguessr which showed $2.99/month at checkout. Was charged $35.88. When trying to contact Paddle they refused to issue a refund. First it was once the case closes through ****** they will issue a refund, when the case closed, now theyre saying they cant issue a refund because the funds are with the seller, which makes zero sense because they are the seller! It literally shows them as the seller through the charge on both ****** and my bank.

  • Initial Complaint

    Date:04/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I discovered today that somehow a charge for $54.95 was charged to my personal checking account from **********************. Neither my husband or I authorized this payment, purchased anything or have any clue what it was even for. I have disputed it with my bank and they are provisionally reversing the charges until it is proven we did not authorize the payment. This type of thing truly worries and upsets me how my bank account info was obtained, and what if I had not noticed the charge! It could be happening to others out there so everyone be mindful and check your account.

    Customer Answer

    Date: 05/25/2025

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.

    My bank did reimburse my money back after finding I was not responsible for authorizing the charge.

    Sincerely,

    *** *****


  • Initial Complaint

    Date:04/19/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We entered into a merchant agreement with Paddle.com Inc. to process online payments. On July 26, 2024, ****** closed our account after classifying the business as high risk. According to Paddles policies, the company was entitled to withhold our funds for up to **************************************************** disputes.More than 180 days have now passed since the account closure, yet Paddle continues to withhold the funds without providing any clear legal basis, explanation, or access to the merchant account. Despite multiple formal requests for fund release, ****** maintains that the decision to withhold the funds is final, offering no further justification or transparency.This prolonged withholding of funds appears to potentially constitute an unlawful conversion of our rightful proceeds. We are seeking immediate recovery of the full withheld amount and reserves the right to pursue legal and regulatory action if the funds are not released promptly.

    Business Response

    Date: 05/05/2025

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link to chat with me, ***** I'm a virtual assistant, available 24/7 to help you resolve this matter.

    Customer Answer

    Date: 05/08/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The response we received from Paddle.com Inc. appears to be automated and does not address any of the core issues raised in our complaint. It failed to acknowledge the facts provided, nor did it offer any meaningful resolution or explanation for the continued withholding of funds.
    Our merchant account (registered under ******************* was closed by Paddle on July 26, 2024, and they have withheld funds ever since well beyond their own 180-day policy. Despite numerous attempts to contact them and resolve the issue, Paddle continues to ignore our requests and has denied us access to the account entirely.
    We consider this unacceptable and a breach of contract. We are seeking the immediate release of all withheld funds and do not consider the matter resolved.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:03/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date transaction 03/20/2025 Amount: $39.99 they refuse to give me refund I recently made a payment to a website called Chatbot App, which mimics the official ChatGPT interface. I believed it was an *************** but later discovered it is a scam site impersonating ChatGPT.Please investigate this fraudulent website and refund my payment. Ive included the transaction details and the website link below.Thank you for your assistance.

  • Initial Complaint

    Date:03/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ***** to Paddle.com on 10/17/24 - for a year subscription to Clean My Mac. After more than 40 emails and repeatedly sending them a screen shot of my checking account showing the payment clearing my checking account, I have still not received help. I only receive the same auto response e-mail. It is a link to sign in to Clean My Mac - which always takes me to a screen that tells me I need to pay for the subscription in order to have an account. A couple of days later, I receive another email that says - you have not responded to our email so we will assume the issue has been resolved. Yet, I DID respond to every single one of their emails and tell them the problem - I show them screen shots of where the link sends me and screen shots of my bank account showing I paid. I also started sending my phone number asking for customer service to please call me. I continue to get nothing for months except the same auto responses. I have also asked for a refund and get nothing.

  • Initial Complaint

    Date:03/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought ******* service a year ago and do not recall authorizing an automatic renewal of $83.33. They took this money from my bank account on 3/18/25. It overdrew my account. I filed a complaint through ****** which closed the complaint.*** provided copies of this to these people and was told by one person I would be refunded because it still was under 30 day of money back guarantee. I want my $83.33 refunded to me.

  • Initial Complaint

    Date:03/19/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against Paddle.com Inc.Date of Account Closure: August 15, 2024 Amount in Dispute: $2,200 Account ID: ****** Complaint Details:On August 15, 2024, Paddle.com Inc. closed my account without prior warning and blocked my access to my funds. After repeated attempts to recover my money, the company suddenly claimed my account was negative with no prior indication of such an issue.When I demanded proof, Paddle took a full week to provide a *** file, which they claim proves that I owe them money. However, I have solid evidence that this claim is false.Additionally, Paddle blocks users from accessing their accounts after closure, making it impossible to verify transactions or balances independently. This raises serious transparency and ethical concerns about how they manage customer funds.Despite multiple follow-ups, Paddle has failed to return my $2,200 and continues to ignore my requests for a resolution. It has now been 214 days, and every attempt to resolve the matter has been met with delays, misleading responses, or silence.Desired Resolution:I demand the immediate release of my full remaining balance of $2,200 and a clear explanation for why my funds were withheld. If Paddle fails to act, I will escalate this issue through legal channels, regulatory complaints, and public exposure.I request that the Better Business Bureau (BBB) investigate Paddle.com Inc. for:Withholding merchant funds without clear justification Blocking access to accounts after closure Providing questionable financial reports after lengthy delays Lack of transparency in handling payments Supporting Evidence:Screenshots of Paddles responses (or lack thereof)Emails showing misleading communication and delays The *** file provided by Paddle Other relevant documentation proving my claims

Paddle.com Inc. is NOT a BBB Accredited Business.

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