Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase a ******* Pro subscription from Open AI and believed I had done so on 1/3/25. When using ChatGPT I was prompted to upgrade my account and checked the invoice. With research, I understand that I purchased Chatbot App, not affiliated with ******. I have found evidence of this company acting in disceptive and fraudlent ways and believe I was a victim of the scam. I do have a receipt documenting my fraudulent subscription.

  Business Response

  Date: 06/03/2025

  Hi Better,

  Thanks for reaching out.

  Paddle is a software reseller and we help software companies around the world sell their products.

  I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

  We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

  Please follow this link to chat with me, ****. I'm a virtual assistant, available 24/7 to help you resolve this matter.

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  I reached out to Paddle directly BEFORE filing my complaint. Their response was that their policy would only review complaints within 30 days, even though the subscription term is one year. This AI bot response is not sufficent. 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Business Response

  Date: 06/18/2025

  Hi Better,

  Thanks for reaching out.

  Paddle is a software reseller and we help software companies around the world sell their products.

  I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

  We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

  Please follow this link to chat with me, ****. I'm a virtual assistant, available 24/7 to help you resolve this matter.

  
  

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The second response is the same as the first--a virtual assistant that cannot resolve the dispute due to locked in policies.  This process feels like a joke--all the business has to do is send a canned response with a link to an AI assistant with no capacity to understand or ability to understand how the policies (which are not immutable laws) do not fit.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Geoguessr which showed $2.99/month at checkout. Was charged $35.88. When trying to contact Paddle they refused to issue a refund. First it was once the case closes through ****** they will issue a refund, when the case closed, now theyre saying they cant issue a refund because the funds are with the seller, which makes zero sense because they are the seller! It literally shows them as the seller through the charge on both ****** and my bank.

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date transaction 03/20/2025 Amount: $39.99 they refuse to give me refund I recently made a payment to a website called Chatbot App, which mimics the official ChatGPT interface. I believed it was an *************** but later discovered it is a scam site impersonating ChatGPT.Please investigate this fraudulent website and refund my payment. Ive included the transaction details and the website link below.Thank you for your assistance.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ***** to Paddle.com on 10/17/24 - for a year subscription to Clean My Mac. After more than 40 emails and repeatedly sending them a screen shot of my checking account showing the payment clearing my checking account, I have still not received help. I only receive the same auto response e-mail. It is a link to sign in to Clean My Mac - which always takes me to a screen that tells me I need to pay for the subscription in order to have an account. A couple of days later, I receive another email that says - you have not responded to our email so we will assume the issue has been resolved. Yet, I DID respond to every single one of their emails and tell them the problem - I show them screen shots of where the link sends me and screen shots of my bank account showing I paid. I also started sending my phone number asking for customer service to please call me. I continue to get nothing for months except the same auto responses. I have also asked for a refund and get nothing.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought ******* service a year ago and do not recall authorizing an automatic renewal of $83.33. They took this money from my bank account on 3/18/25. It overdrew my account. I filed a complaint through ****** which closed the complaint.*** provided copies of this to these people and was told by one person I would be refunded because it still was under 30 day of money back guarantee. I want my $83.33 refunded to me.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Paddle.com Inc.Date of Account Closure: August 15, 2024 Amount in Dispute: $2,200 Account ID: ****** Complaint Details:On August 15, 2024, Paddle.com Inc. closed my account without prior warning and blocked my access to my funds. After repeated attempts to recover my money, the company suddenly claimed my account was negative with no prior indication of such an issue.When I demanded proof, Paddle took a full week to provide a *** file, which they claim proves that I owe them money. However, I have solid evidence that this claim is false.Additionally, Paddle blocks users from accessing their accounts after closure, making it impossible to verify transactions or balances independently. This raises serious transparency and ethical concerns about how they manage customer funds.Despite multiple follow-ups, Paddle has failed to return my $2,200 and continues to ignore my requests for a resolution. It has now been 214 days, and every attempt to resolve the matter has been met with delays, misleading responses, or silence.Desired Resolution:I demand the immediate release of my full remaining balance of $2,200 and a clear explanation for why my funds were withheld. If Paddle fails to act, I will escalate this issue through legal channels, regulatory complaints, and public exposure.I request that the Better Business Bureau (BBB) investigate Paddle.com Inc. for:Withholding merchant funds without clear justification Blocking access to accounts after closure Providing questionable financial reports after lengthy delays Lack of transparency in handling payments Supporting Evidence:Screenshots of Paddles responses (or lack thereof)Emails showing misleading communication and delays The *** file provided by Paddle Other relevant documentation proving my claims

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Chatbot App (processed through Paddle.com) for deceptive business practices, misleading advertising, and refusal to honor a legitimate refund request.On 3/17/25, I searched for ****** AI (a well-known AI assistant by Anthropic) and clicked on what appeared to be a legitimate link. I was misled into purchasing an annual subscription for "Chatbot App" for $59.99, believing it was the ********** I intended to subscribe to.Upon realizing the mistake, I immediately canceled my subscription and contacted Chatbot App/Paddle requesting a refund. Despite providing proof of my purchase, including my ****** Transaction ID, the company has repeatedly responded with automated messages falsely claiming they cannot locate my transaction.Steps Taken to Resolve the Issue:? I contacted Chatbot App/Paddle via email multiple times. They refused to acknowledge my valid transaction and directed me to a chatbot that provided no real assistance.? I provided proof of payment, cancellation, and transaction details. They continue to ignore my requests.? I have now filed a ****** dispute, as this company refuses to process a refund through direct customer service.Why This Business Is Engaging in Fraudulent Practices:? Deceptive Marketing: They intentionally mislead consumers into purchasing their service under false pretenses.? Refusal to Acknowledge Transactions: Despite proof of payment, they claim they cannot find my purchase.? Automated Stalling Tactics: They refuse to provide human customer support, only responding with canned, unhelpful replies.? Failure to Provide a Refund: They continue to deny a refund request despite cancellation and valid proof of purchase.Resolution Sought:I am demanding a full refund of $59.99 and a formal acknowledgment that this type of deceptive marketing will be corrected. Additionally, I request the BBB to investigate Chatbot App/Paddle for fraudulent and misleading sales practices.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24, 2024, I subscribed for an annual membership to Virtual Staging AI provide by Paddle.com . On February 25, 2025 my credit card was charged $228.00 per the renewal. The business emailed me the invoice but did not state that I had 7 days to receive a full refund. The credit card statement does not get generated until 28 days from the billing cycle. On March 4th, **************************************************************************************************** the funds on the basis of their terms and condition that are not stated on the invoice. This policy was not clearly stated at the time of purchase or on the invoice received via email, and I believe it violates consumer protection laws in the state of NY. New York businesses must post their refund policy near the register, entrance, or point of sale (point of sale should include invoice when automatically renewed). If a business doesn't post a policy, they must accept returns within 30 days of purchase.I am requesting that the BBB investigate this business and take appropriate action. Furthermore, I would like the company to issue a refund of [$228.00] and update their policies to comply with fair consumer practices.I appreciate your prompt attention to this matter. Please let me know if you require any additional information. I look forward to your response regarding the steps that will be taken to hold this business accountable.Sincerely,******* ****

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a trial subscription with ********* in 2024, and then saw transactions coming from my wifes bank account. I tried to cancel using a ********** link that they sent me, but I was unable. I have attached a correspondence I had with them to ask for a refund and cancellation of the account. I have also attached an email that I got back from ********** saying that they could not locate any receipts of my payments. When I received yet another receipt today, I remembered that I had not heard back from them. I also tried to send a message through the ********* app page, but it says and has says that there are technical difficult that do not allow messages to be received right now. The last thing that I included was a usage chart that I got from their site that proves that I have not used them in the months for which I was billed. I also tried to delete our payment information so we would not be charged in the future, but the only way to do that is to cancel without a refund. I think this is a scam company. I used their filter during the week of the trail and was disatisfied with it. At the time, I thought lack of use would indicate my disinterest in continuing the subscription. I want to have the total amount back, but I know that they can make an argument that they were unaware of my disatisfaction until I notified them two payments ago. I want some consideration if possible. Should I cancel and await your response?

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was charged $59.99 on 2/21/25. I don't know what Paddle is and I didn't sign up for a service with them. I want a full refund from this company. They had no right to charge me anything.

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ****** *****