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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 105 total complaints in the last 3 years.
  • 60 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    29th Sept. I was led to believe I was signing up for ChatGPT, as that's how the site presented itself, even mimicking the ChatGPT logo. I realized my error today, 10th Oct. after trying to log into ChatGPT and receiving an error message. I requested a refund and got an automated message saying I can 'self serve' frequent issues or speak to a chatbot.

    Customer Answer

    Date: 11/04/2025

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:10/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 2nd was first charge. 2nd charge September 30th. Total charge 54 dollars. We did not subscribe to this company but they took money out of our pay pal anyway.

  • Initial Complaint

    Date:10/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was made aware that my private details was vulnerable by way of data breaches to companies whom had access to my information in the past. I found a service who advertised to remove my private details from these data brokers and guaranteed to protect my private information moving forward for a modest subscription fee. I enrolled in their service. After a brief period of a few weeks I was notified by the subscription service reports that work was being done but to continue the work I would need to invest more money. At that point, as a consumer concerned about fraudsters getting a hold of your identity you are scared to call it quits and say you cannot afford it. So that increase the price so they can continue their "work". All along I kept receiving notices in my email telling me I have too many repeat identities out online for them to address-not sure what that means. If your service will not serve my needs there should be no need for your company to attempt to take my money. In the end. I had their service for over 1 year and their work was never completed. I would say that I did not recieve the service I enrolled in the program for. They then proceeded to charge me another yearly subscription fee that I did not authorize of $92.58 in Aug. 2025. I requested a refund & a cancelation. They canceled my subscription with no refund. It what world do you get paid for a service that you did not provide? They kept my payment for an entire year's worth of service which I requested canceled at the beginning of the term -the same month they attempted to renew my subscription. They didn't even attempt to provide a partial refund. This is unacceptable.

    Customer Answer

    Date: 10/26/2025

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:09/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/24/25 chatbot impersonated chatgpt and made me think i was signing up for chatgpt. I kept having issues logging into my chatgpt paid account and I didn't know what was wrong. Then on 9/28/25 i realized that i was duped into thinking chatbot was chatgpt. I requested a refund on 9/28/24 (four days later), and the automated online chatbot said it was too late and it would not be able to refund me. This is a deceptive business practice. Their logo looks like chatgpt, and somehow when I was trying to request chatgpt on chatgpt's site, the chatbot captured my info and i ended up signing up with them. Very, very shady and scary.

    Customer Answer

    Date: 10/23/2025

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ******** since 9/30/25 when they said I would hear back in 3-5 days. I never have heard anything else and I have not been refunded. This is a total scam. Email transcripts and receipt attached.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:09/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern,I am writing to formally report a fraudulent charge associated with a chatbot application that deceptively presents itself in a way that leads users to believe it is affiliated with OpenAIs ChatGPT.On September 11, 2025, I was charged ****** KRW twice (a duplicate charge) via credit card for a service I did not knowingly subscribe to.The app in question uses a user interface, name, and marketing design that closely mimic OpenAI ChatGPT, misleading usersmyself includedinto thinking it is the official service. It was only after the payment was processed that I realized it was an unaffiliated and third-party chatbot service. I attempted to contact the developer and the payment processor (Paddle) for a refund. However, my request was denied or ignored, despite the deceptive nature of the transaction and the lack of transparency in the subscription terms.This constitutes a misleading and unauthorized transaction, and I request that both charges be reversed and appropriate action be taken against the responsible party. I believe this practice violates consumer protection standards and may affect many others who are similarly misled.Please find below some additional information:Date of Transaction: September 11, 2025 Amount Charged: ****** KRW 2 (duplicate charge)Name of the App (if known): Chatbot app Developer or Payment Processor: Paddle.com Device or Platform Used: Web (*************************************** )Reason for Dispute: Deceptive branding leading to unauthorized subscription, duplicate charge Actions Taken: Contacted developer/Paddle, refund refused I respectfully request that this issue be investigated and that a full refund for both charges be issued.Thank you for your time and assistance.Sincerely,**** *** *** ***********************

  • Initial Complaint

    Date:09/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/3/25, I purchased the Pro version of the ** chat bot for $59.99 and mistakenly purchased the image generator for $59.99.I requested a refund and received a refund for the image generator, however, my account was downgraded from the Pro to the Free version without any refund given.They are now claiming that they have processed the only refund available, while I have the receipts and transaction history to prove otherwise.This is clearly a scam and I want a complete refund.

    Customer Answer

    Date: 09/29/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Paddle.com Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******* **********

  • Initial Complaint

    Date:09/04/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website advertised that it was CHAT GPT which it was not. Once you sign up, it is an entire year's worth subscription. Once I realized this was an imitation chat bot service, I cancelled my purchase. This cancellation was not honored by the company.

  • Initial Complaint

    Date:09/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 26, 2025, I purchased a one-year unlimited access plan for $168.35 with Paddle,com.On August 27, when I attempted to use the service, I was unexpectedly prompted to repurchase the same plan for another $168.35. I immediately contacted Paddle.com via chat to report the issue. Although their system verified my original purchase, no further assistance was provided, and I was unable to speak with a live representative.On August 27, I contacted ****** to dispute the charge as services not rendered. I received a generic response stating that the purchase was valid and non-refundable, despite the fact that I had not received the promised service, documentations to help support my claim given, this denial was given the same day I file Aug 27, 2025 which tells me no investigation was done, no time wasn't allowed to contact seller and review.On August 31, I attempted to log into the Paddle account again. My login credentials were no longer recognized. I contacted Paddle via chat once more, but received minimal support.and the number on the website, turned out to be non-functional, to speaking to someone. As a result, I have been locked out of my account and have had no access to the subscription I paid forexcept for a single day. I was email my concerns would be forwarded to a support team, however, as of September 3, I have received no follow-up or resolution. This is the third instance where Ive encountered a fraudulent or dishonorable seller through ******, only to be told the transaction is final.I am formally requesting a full refund of the $168.35 charge and a thorough investigation into the practices of both the vendor and ******* handling of disputes. I have made every reasonable attempt to resolve this issue directly, but I am now left without access, support, or recourse. Thanks you.

    Customer Answer

    Date: 10/02/2025

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:09/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased through their website for a full year of service. Found by month 6 the service was no longer working, and submitted a request ticket for assistance. This ticket was ignored, and we considered it a minor loss. However, we now find that they're charging the cards again, and the services are not available. Another ticket was filed, noting that they would reach out via email, considering their previous inability to answer, and their system claiming it could be my fault, seems like this will be a problem. Noting in the total amount, I'm looking to refund 3 accounts that were shut down early, and 1 that was charged again, even though it's been inaccessable for months now.

  • Initial Complaint

    Date:08/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    falSE CHARGE FROM Paddle to my pay pal

Paddle.com Inc. is NOT a BBB Accredited Business.

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