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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 101 total complaints in the last 3 years.
  • 55 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/3/25, I purchased the Pro version of the ** chat bot for $59.99 and mistakenly purchased the image generator for $59.99.I requested a refund and received a refund for the image generator, however, my account was downgraded from the Pro to the Free version without any refund given.They are now claiming that they have processed the only refund available, while I have the receipts and transaction history to prove otherwise.This is clearly a scam and I want a complete refund.

    Customer Answer

    Date: 09/29/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Paddle.com Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******* **********

  • Initial Complaint

    Date:09/04/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website advertised that it was CHAT GPT which it was not. Once you sign up, it is an entire year's worth subscription. Once I realized this was an imitation chat bot service, I cancelled my purchase. This cancellation was not honored by the company.

  • Initial Complaint

    Date:09/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 26, 2025, I purchased a one-year unlimited access plan for $168.35 with Paddle,com.On August 27, when I attempted to use the service, I was unexpectedly prompted to repurchase the same plan for another $168.35. I immediately contacted Paddle.com via chat to report the issue. Although their system verified my original purchase, no further assistance was provided, and I was unable to speak with a live representative.On August 27, I contacted ****** to dispute the charge as services not rendered. I received a generic response stating that the purchase was valid and non-refundable, despite the fact that I had not received the promised service, documentations to help support my claim given, this denial was given the same day I file Aug 27, 2025 which tells me no investigation was done, no time wasn't allowed to contact seller and review.On August 31, I attempted to log into the Paddle account again. My login credentials were no longer recognized. I contacted Paddle via chat once more, but received minimal support.and the number on the website, turned out to be non-functional, to speaking to someone. As a result, I have been locked out of my account and have had no access to the subscription I paid forexcept for a single day. I was email my concerns would be forwarded to a support team, however, as of September 3, I have received no follow-up or resolution. This is the third instance where Ive encountered a fraudulent or dishonorable seller through ******, only to be told the transaction is final.I am formally requesting a full refund of the $168.35 charge and a thorough investigation into the practices of both the vendor and ******* handling of disputes. I have made every reasonable attempt to resolve this issue directly, but I am now left without access, support, or recourse. Thanks you.

    Customer Answer

    Date: 10/02/2025

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:09/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased through their website for a full year of service. Found by month 6 the service was no longer working, and submitted a request ticket for assistance. This ticket was ignored, and we considered it a minor loss. However, we now find that they're charging the cards again, and the services are not available. Another ticket was filed, noting that they would reach out via email, considering their previous inability to answer, and their system claiming it could be my fault, seems like this will be a problem. Noting in the total amount, I'm looking to refund 3 accounts that were shut down early, and 1 that was charged again, even though it's been inaccessable for months now.

  • Initial Complaint

    Date:08/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    falSE CHARGE FROM Paddle to my pay pal

  • Initial Complaint

    Date:08/27/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My bank account ending in **************************** **** was charged three times on August 19, 2025, by a company and a product I never ordered, and ****** indicates that this company is fraudulent. ********** *AppChatBot $59.99, $59.99, and $9.99. Total: $128.97. I want. a full refund immediately by tomorrow, August 27, 2025. This is appalling. My transactions on my account have no account number, only the code 5817 for online "Y" for games, equipment, and services. Not mine, and if I dispute this, my bank will cancel my card, which I can't afford to do; I'm already overdrawn by $67. I couldn't even feed my kid dinner tonight, my Apple Pay deducted something else.

  • Initial Complaint

    Date:08/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this complaint against *********************************. (**********) due to repeated issues with subscription cancellations and refunds.On at least five occasions, I have purchased subscriptions from companies that use ********** as their payment processor. Each time I attempted to cancel or request a refund, I was told that Paddle could not locate my transaction. I always provided the required detailsemail address, last four digits of the card used, purchase amount and date, and even copies of invoices or receiptsbut Paddle consistently failed to resolve my request.Most recently, I subscribed to a service called FineVoice. After two billing cycles, I attempted to cancel my subscription through Paddle. Despite providing a copy of my invoice and receipt, Paddle again claimed they could not find my transaction.This pattern has been repeated across multiple purchases and has caused me significant financial and personal frustration. I request that ********** be held accountable and that they address these ongoing consumer service failures.I am willing to provide invoices, receipts, and email correspondence to support this complaint.

  • Initial Complaint

    Date:08/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized Charge

    Business Response

    Date: 08/22/2025

    Hi BBB,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

  • Initial Complaint

    Date:08/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for two months of a service that stopped working. The people I contacted were worthless and it took several months for them to acknowledge my complaints. They tried to make me pay in order to receive compensation for their broken service.

  • Initial Complaint

    Date:08/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/12/2025 I purchased an annual subscription to Chatbotapp Pro and an additional package for a total of $69.98 through this supplier. Since this purchase, I have been unable to access the service purchased, and the provider has no record or invoice of my purchase history. I have been unsuccessful at contacting either the seller or the provider. I highly suspect that there is some scamming going here, along with some poor customer service. I am pursuing additional routes of resolution through my credit card company as well. At this time, I highly recommend staying far away. I have placed my transaction number in the box below.

Paddle.com Inc. is NOT a BBB Accredited Business.

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