We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/11, Paddle.com charged my ****** an unauthorized amount of $43.04. I went on their site and canceled, although I had not signed up. I want this to be reimbursed and for them to remove my name from their list. It's a scam,

  • Initial Complaint

    Date:01/29/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged through Paddle for services from ********. I canceled nordpass over a year ago and still was charged. I have reached out to paddle and they said they are just following terms that I agreed to. I again canceled and have proof that I have been on a free account for the last year. This is fraudulent and there is no reason for this.

    Business Response

    Date: 02/03/2025

    Hi Better,
    Thanks for reaching out.
    Paddle is a software reseller and we help software companies around the world sell their products.
    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.
    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions
    Please follow this link to chat with me, Kino. I'm a virtual assistant, available 24/7 to help you resolve this matter.

  • Initial Complaint

    Date:01/16/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting charged by this company many times throughout the years, and I have tried to contact them to complain, but I don't get anywhere with this company. I have made purchases from them about 5 or 6 years ago, but throughout the years, they have continued to renew subscriptions without my authorization, I call when I catch them, and then they might cancel, but they do not refund me. I am tired of trying to work with this company bc there is no end in sight. I would like my refunds from this company, and I would like for them to never ever charge me for anything again. My account should be permanently closed with them.

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a training course that was listed as early access / under development. Once I was able to get into the course I saw that there was very little content and it hadnt been updated in 2 years.

    Customer Answer

    Date: 02/14/2025

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 5th 2025 I authorised a payment of $64 for two programs of Clean My Mac. To date I have been unsuccessful in receiving the programs and now I am being ignored when I try to do so. I would like my money back please Thank you.

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5th, 2024 I ordered software from ******* and expected a license key via email. After multiple emails was contacted by ********** to tell me that they were a reseller and couldn't generate a license key but they would contact the seller. I never heard from them again after multiple additional emails. They responded from a bot account and didn't ever recieve and email or the license key from the original vendor.This is a fraudulent transaction

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid paddle.com $12 for proxy and they didn't send to me. I requested for a refund which they didn't. Trnassaction date: 25/10/24 CONFIRMED. USD *****, Auth for card 4478..2782 at *********** ********* on 2024-10-25 19:16:29 Ref:************.For any queries, contact **********. #******************. I want the company to refund me.

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased DigiDNA iMazing Personal Device License - 3 device(s), order number #******** for $59.99 It is an unusable flawed dysfunctional scam of an app.I have communicated via their bot system with the Paddle.com and have sent 3 emails. There isnt a phone contact to speak with agent about returning my funds,

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $164 9/15/2024 for a subscription (monthly growth) for a creatomate api service which they offer. On 9/16/2024, I wanted to downgrade my subscription as I didn't feel I needed to use as much memory. I chose the yearly option on accident, it charged me $490. I went to change my subscription to monthly, and they charged me another $49. Instead of crediting me any money back, they simply charged my ****** account 3 times. I attempted to reach out on 9/16, they offered me an automated bot solution that did not work. I replied saying no one has reached out and they still have not gotten back to me. I reached out to ****** and ****** initially disputed. Once they contacted them, they decided to charge me $164 and $490 again. This does not make sense, how can I pay two separate subscriptions for one single account? The worst part is, they set my account up as a free trial, even though I didn't dispute the $49. So because of a bug in their website, or no true option to *change* your subscription, I was charged 3x for 1 account for 1 subscription. They also offer no communication to me, only ******. I realize this also happened in July where they charged me $49 and when I upgraded my subscription, another $164. The appropriate action in September would have been this:1. Refund the 164 2. Refund the 490 3. Charge the 49 (however, because they canceled my subscription after a few days, I need this money back too).The appropriate action in July would have been this:1. Refund the 49 2. Charge the 164 (This was the exact charge for the subscription plan I purchased, why not refund the 49 I paid the day before or credit me 49?)

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to address an urgent issue regarding a recent transaction. I initially purchased a plan for 20 photos at a rate of $19.00. However, I was charged $228.00 through *******After contacting Virtual Staging AI, which processes payments through Paddle.com, I received an email stating that I would be refunded $193.00. While this amount is still incorrect, I was prepared to accept it. Unfortunately, I have yet to receive any refund.Given that I have canceled my subscription and have not utilized the 20 photos, I am seeking a prompt resolution. I kindly request a full refund of $209.00, reflecting the discrepancy in the amount charged.I would appreciate your immediate attention to this matter, as I prefer not to continue business with a provider where such discrepancies occur.Thank you for your prompt assistance.

    Business Response

    Date: 09/16/2024

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link

    ************************;

Paddle.com Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.