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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    please stop any subscription and stop charged my PayPal. I never sign up or use their software/ website. I try to cancel the charge back to April 28, 2022. They still did not do it. Not only that they change my PayPal account again for $50.17. I went to their website, their website don't even have cancel subscription feature or live person that I can speak to. I chart to their robot online, the robot can not find my account or order. the company located in **. they set up a account in ** to change people money. I can not even get hold of anyone to discuss my case. please refund me the $100.34 becauseyour company charges me twiceand I keep want to cancel the subscription that your company created and the order number that your company make up.

    Business Response

    Date: 07/07/2022

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address. If you can please provide additional information to help us locate the order you're referring to, we'd be more than happy to look into this matter for you. We need the following pieces of information:

    • email address linked with the order or the last 4 digits of the credit card that was charged
    • the transaction amount
    • the date of purchase

    Please follow this link tochat with me, ***** I'm a virtual assistant, available 24/7 to help you resolve this matter.

  • Initial Complaint

    Date:06/24/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company went into my checking account and took out $64.43. I did not order such a thing. I don't even know who this company is and I want my money back right away. I am a disabled retirer and can't afford this. The companies that do this should be taken to court and jailed and made to pay everyone back with interest for every day not paid back. Thats my grocery and **** money they stole from me.

    Customer Answer

    Date: 07/08/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

Paddle.com Inc. is NOT a BBB Accredited Business.

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