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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 55 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a trial subscription with ********* in 2024, and then saw transactions coming from my wifes bank account. I tried to cancel using a ********** link that they sent me, but I was unable. I have attached a correspondence I had with them to ask for a refund and cancellation of the account. I have also attached an email that I got back from ********** saying that they could not locate any receipts of my payments. When I received yet another receipt today, I remembered that I had not heard back from them. I also tried to send a message through the ********* app page, but it says and has says that there are technical difficult that do not allow messages to be received right now. The last thing that I included was a usage chart that I got from their site that proves that I have not used them in the months for which I was billed. I also tried to delete our payment information so we would not be charged in the future, but the only way to do that is to cancel without a refund. I think this is a scam company. I used their filter during the week of the trail and was disatisfied with it. At the time, I thought lack of use would indicate my disinterest in continuing the subscription. I want to have the total amount back, but I know that they can make an argument that they were unaware of my disatisfaction until I notified them two payments ago. I want some consideration if possible. Should I cancel and await your response?

  • Initial Complaint

    Date:02/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card was charged $59.99 on 2/21/25. I don't know what Paddle is and I didn't sign up for a service with them. I want a full refund from this company. They had no right to charge me anything.

    Customer Answer

    Date: 03/21/2025

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:02/19/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for which was $105.30 on 10/08/2024 for a lifetime membership to ***********, an online ai image generator site. A few days later, they charged me $95 for a one year membership and I thought that was just in automatic subscription or mistake from the trial membership that I first had. I disputed this charge with Discover card and art space did not like that so they have blocked me out of my lifetime subscription, but have not refunded any money. I would like to continue the lifetime subscription, but after this, I don't think I can trust them. I started asking for help on their ******** site and was kicked out of their site within three or four hours of posting a question on their site. I've contacted paddle net, which has an office in ******** and also art space which unfortunately is in ******* so out of US laws. I am not the only one having this problem of being kicked out after paying for a lifetime membership and everyone's story seems to be the same. They can get no customer service just like I cannot and seems like for others. The denial of service just seems to pop up out of nowhere. This constitutes a scam to my way of thinking, and I would truly appreciate your help in resolving this matter because both businesses have unbusinesslike, business practices. Thank you very much for your time in this matter.

    Business Response

    Date: 02/24/2025

    Hi Better,

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link to chat with me, ***** I'm a virtual assistant, available 24/7 to help you resolve this matter.

    Customer Answer

    Date: 03/03/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


    This email is in reference to *** **** ******. 

    ***********************************************************************

    He works at UniCredit inMunich, *******, ******* and also has this company:

    Professional Software, Made Simple.

    *************



    but he is also a scam artist. Please see the 3 receipts that I have attached. I have been trying to recover access to AT LEAST 1 of the accounts that I paid *** ****** for at *********** through ********** last year. I have been contacting him with NO reply whatsoever through artspace, ********** and I have just recently filled a complaint with the Better Business Bureau BBB against **********, who has an F rating with them. All I want is what I paid for, I have worked too hard my whole life to have a scammer take advantage of me. I am also not the only person that *** ****** has scammed. He has a *********** group on ******** and I posted this problem there and I was kicked out of the group in a few hours. Before I was banned, I read about 1 other person saying they had the same problem. I have since posted in other AI groups, telling everyone not to spend anything on *********** and I have had several other people say the exact same thing about the scammer, **** ******. I would either like my money back or access to *********** if I could ever trust him again. Any help in this matter would be greatly appreciated.

     

    Sincerely, ******* ******  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* ******




     

  • Initial Complaint

    Date:02/16/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 15, 2025, I entered a 3-day trial subscription with paddle.com through ***********. I was told I could cancel the subscription at any time. If I did not cancel, my credit card would be charged $14.95 at the end of the trial period. When I go to the website and select the "cancel subscription" link, it does not work. When I click the link to their support team for help with my issue, a blank window appears with no opportunity to convey or receive communication.

  • Initial Complaint

    Date:02/12/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/11, Paddle.com charged my ****** an unauthorized amount of $43.04. I went on their site and canceled, although I had not signed up. I want this to be reimbursed and for them to remove my name from their list. It's a scam,

  • Initial Complaint

    Date:01/29/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged through Paddle for services from ********. I canceled nordpass over a year ago and still was charged. I have reached out to paddle and they said they are just following terms that I agreed to. I again canceled and have proof that I have been on a free account for the last year. This is fraudulent and there is no reason for this.

    Business Response

    Date: 02/03/2025

    Hi Better,
    Thanks for reaching out.
    Paddle is a software reseller and we help software companies around the world sell their products.
    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.
    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions
    Please follow this link to chat with me, Kino. I'm a virtual assistant, available 24/7 to help you resolve this matter.

  • Initial Complaint

    Date:01/16/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting charged by this company many times throughout the years, and I have tried to contact them to complain, but I don't get anywhere with this company. I have made purchases from them about 5 or 6 years ago, but throughout the years, they have continued to renew subscriptions without my authorization, I call when I catch them, and then they might cancel, but they do not refund me. I am tired of trying to work with this company bc there is no end in sight. I would like my refunds from this company, and I would like for them to never ever charge me for anything again. My account should be permanently closed with them.

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a training course that was listed as early access / under development. Once I was able to get into the course I saw that there was very little content and it hadnt been updated in 2 years.

    Customer Answer

    Date: 02/14/2025

    Better Business Bureau:

    At this time, I have not been contacted by Paddle.com Inc. regarding complaint ID ********.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 5th 2025 I authorised a payment of $64 for two programs of Clean My Mac. To date I have been unsuccessful in receiving the programs and now I am being ignored when I try to do so. I would like my money back please Thank you.

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5th, 2024 I ordered software from ******* and expected a license key via email. After multiple emails was contacted by ********** to tell me that they were a reseller and couldn't generate a license key but they would contact the seller. I never heard from them again after multiple additional emails. They responded from a bot account and didn't ever recieve and email or the license key from the original vendor.This is a fraudulent transaction

Paddle.com Inc. is NOT a BBB Accredited Business.

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