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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I suspect a fraudulent transaction.

    Customer Answer

    Date: 02/14/2024

    Better Business Bureau:

    I wish to withdraw my complaint as I was mistaken.  If I knew how, I would.  

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized Automatic Billing debit from PayPal Support at Paddle.com,RE: PayPal Transaction ID ***************** I used your chat bot to log a billing protest.I have not heard from you regarding an unauthorized Automatic PayPal payment of $108.04 USD.The last contact I have received from Nord VPN was in December of 2021.I have have filed a protest with PayPal and blocked all future payments to Nord VPN and Paddle.com.This is a deceptive practice and has been reported to the BBB and PayPal.

    Business Response

    Date: 01/03/2024

    Sorry,but i didn't find any payment in our system under this email address.It should not be our product.

  • Initial Complaint

    Date:12/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct. 27, 2023 a charge of $19.99 appeared on my company credit card ************ Spark, ending in ****). The description is: PADDLE.NET* MAC APPPADDLE.COMNY This appears to be fraudulent. I would like a credit for the amount charged.

    Business Response

    Date: 12/27/2023

    Sorry,but i didn't find any subscription under this email address in our system.It should not be our product.

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $29.00 for a app that dont work now nobody wants to give money back but as you see in reviews here the crooked cocksuckers will keep posting they cant find an account look at there post on the other reviews so what good is bbb.org if you all keep letting them post same reply and doing noting about it are they paying you all off to i mean you got to ask yourself

    Business Response

    Date: 11/29/2023

    Sorry,but i didn't find any subscription under this email address.It should not be our product.

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 19, ***************************************************************************************************************** from getting refunds from the stores I buy from....they did refund me 20 dollars which I told them they could keep JUST TURN OFF THE AD BLOCKER. they said the adblocker would remain on my computer until my subscription ran out sometime in ****, I said they could take the ************************************************************************************************************ A PREVIOUS EMAIL....I **** see how much clearer I could make my request,,,they also sent me instructions how I would have to perform on my computer to get rid of the ad blocker DID NOT WORK....I DON't WANT TO PRESS CRIMINAL CHARGES I AM 83 ON A FIXED INCOME AND IN POOR HEALTH.....I JUST WANT THEM TO CANCEL BLOCKER THAT IS MESSING UP MY REFUNDS ON MY COMPUTER...I PLAINLY TOLD THEM i DID NOT WANT THE REFUND OF 20 DOLLARS THEY COULD KEEP THAT I JUST WANT RID OF THAT HATEFUL ADBLOCKER....IS THIS PLAIN ENOUGH AND CAN YOU PEOPLE PLEASE CONTACT THEM AND EXPLAIN WHAT I NEED...IT WOULD BE GREATLY APPRECIATED.....MY NAME IS ***************** EMAIL....************** . com phone ************ and please explain to them I don,t want to finish this year subscription they can get there money for that just turn off the adblocker that they installed on my computer.....thank you

    Business Response

    Date: 11/20/2023

    Thanks for reaching out.

    Paddle is a software reseller and we help software companies around the world sell their products.

    I wasn't able to locate any matching transactions linked to your email address, but not to worry, we can still help.

    We have a dedicated support site where you can self serve all common requests, including all the options to manage subscriptions

    Please follow this link to chat with me, Kino. I'm a virtual assistant, available 24/7 to help you resolve this matter.

  • Initial Complaint

    Date:10/26/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paddle collects revenue for their customers. However, they overcharged me for ******* sales tax. ******* sales tax is not owed for services. Just because they pride themselves in collecting sales tax for customers, it doesn't mean that they have to collect sales tax that isn't owed. Irresponsible. I don't plan to buy from AdBlock plus if they are going to charge ******* sales tax on my contribution.

    Business Response

    Date: 10/27/2023

    I didn't find any payment under the email address you provided.It should not be our product.

    Customer Answer

    Date: 10/28/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Please use my receipt number below.  You know, the main thing to consider correcting is whether this is a service (which it is) and whether services are taxable in ******* (which are not taxable). Also, I believe you are a for profit company.  Double check that you're properly registered in *******.

    2022 ******* Code
    Title 23. Business and Other Associations
    Article 0.5. Uniform Business Organizations Code
    Chapter 5. Foreign Entities
    23-0.5-5-2. Foreign Entity Registration in *******; Failure to Register

    RECEIPT INFO:

    On Tuesday, October 3, 2023 at 08:24:59 PM EDT, eyeo GmbH (via **********) <***************> wrote:
    Your eyeo GmbH receipt
    Receipt # ********
    ****** **** ****** ******* **** *** ******* **** ******* ****** ****** ** ****

    Adblock Plus contribution (Qty: 1) $20.00

    Sales Tax (7%) $1.40
    Amount Paid $21.40

    View Receipt
    The $21.40 payment will appear on your bank/card statement as:
    *********** ********


    If you need help with your eyeo GmbH purchase, please contact us on paddle.net or reply to this email.

    Thanks,
    eyeo GmbH
    ********** *********** **** ****** ******************************************************* **** ******* *** ****** *********
    ********

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

    Business Response

    Date: 11/01/2023

    Sorry to hear that.But it should not be our product.We cannot find his payment searching for his email address.

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of 4 separate transactions was January 29th, 2023. The transactions were for $19.99, another for $19.99, $41.95 and another one for $41.95. The transactions were for a skincare product and no product was ever received and no refund was ever given. The offer was for a buy one get one free and they ended up charging me 4 separate transactions for a product that was never delivered. I contacted them for help with the matter and no help was given. The ID's for the transactions were :***************** for $41.95, ***************** for $41.95, ***************** for $19.99, ***************** for $19.99.

    Business Response

    Date: 06/12/2023

    Sorry,but we didn't find any order under this account.It is not from our website.

    Customer Answer

    Date: 06/14/2023

    I received the answer you sent from the business and i have gone ahead and re-attached the 4 receipts which include the transaction ID's for each order, clearly stating that these were purchased through paddle.com. Did they check each transaction ID individually? It seems to me that they are doing there absolute best to avoid taking responsibility for their actions, or lack of action. I would like to continue with this complaint and if they could be contacted again and make sure that they check the transaction ID's individually, that would be very appreciated.

    Business Response

    Date: 06/15/2023

    We checked and found that there is no order record under this account.It should not be our product.

  • Initial Complaint

    Date:05/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled this *************** on 2 occasions. This company was paid $105.93 on 1MAY2023 via PayPal. It was paid through PayPal as a subscription that I canceled last year at same the time and the second time. PayPal has been notified and I demanded a refund as I canceled the service (which has not been used in 2 years) again a few days ago. I canceled the subscription again via PayPal and they still paid them. Ridiculous. - and this company knows I have not used their service in 2 years. Taken advantage of a subscription that was already canceled last year for the second time. This is stupid! Paddle.com ************** May 1, Preapproved Payment PayPal Transaction ID: ***************** -$105.93 USD PayPal said they are waiting for sellers response. WTF?

    Business Response

    Date: 05/14/2023

    We didn't find any order in our system under his account ***********************,it is not our product.

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $38 on my **** card for ad blocking from PaddleNet/Paddle.com **. I've never heard of the company and already have ad blocker on my computer from another company.Does this company do business under other names? I'm wondering if my ad blocking company has partnered with PaddleNet, or if this is a scam. Thank You!************************

    Business Response

    Date: 04/24/2023

    I didn't find any order under this account ************************ in our system.It should not be our service.

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found a charge of $104.94 on my PayPal account and they also did automatic payments for future payments from my bank accounts, I never heard of Paddle and when I looked them up I found they do something with subscriptions I think. I havent subscribed to anything. The only contact information I found was an email which I did and let PayPal and my bank know.

    Business Response

    Date: 04/12/2023

    Sorry to hear that,but i didn't find your order in our system.

    Customer Answer

    Date: 04/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I have attached proof that Paddle did take the money. I want a full refund.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 04/16/2023

    But i didn't find his order in our system,it should not be our product.

Paddle.com Inc. is NOT a BBB Accredited Business.

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