Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a billing issue with a ******* account due to an expired credit card. I paid the $90.17 fee to ******* directly but then I started getting calls from FirstSource saying that they bought the debt. It was outstanding for less than a week when I made the payment to *******, who has also confirmed I have paid and there was nothing sent to collections. I have told them repeatedly over the phone and via email that this isn't a valid collections case.

  

  Business Response

  Date: 08/05/2025

  August 5, 2025 Re:
  ****** ******* Case
  ID: ******** Dear
  *** ***: We
  are in receipt of the complaint referenced above relating to this consumer. Per
  our standard complaint process, a thorough investigation of the allegations was
  performed.  ******* ******* ********** *** placed * ************ *** returned check for Mr. ******* with our office
  for collections on May 09, 2025. Firstsource
  Advantage, LLC records indicate that this complaint was the first communication
  received from Mr. *******. We also do not reflect any phone conversations with
  Mr. *******. Firstsource
  Advantage, LLC works on behalf of ******* ******* ********** ***.  *******.com has a payment agreement in place
  with ******* ******* *********.  In the
  event of a return payment, ******* ******* ********* will reimburse
  ***********.  Mr. ******* may view this
  information on *******’s website:  *****************************************************************  We
  can attest that the representatives at *******.com often only see the account
  paid to date and misinform customers of payments that may have been reimbursed
  by ******* ******* ********** ***. As
  Mr. ******* has requested no further contact by our company, the account has
  been closed from our office and returned to ******* ******* ********** ***. If
  Mr. ******* has any further concerns about this account, he may contact ******* ******* ********** *** at ***************  We
  do regret any inconvenience he may have experienced and hope the above information
  assists in resolving his concerns.   Firstsource Advantage, LLC has rigorous training and
  procedures to ensure compliance with the law and a high quality of service is
  provided to consumers. Complaints are taken very seriously and are thoroughly
  investigated. Thank you. Sincerely, Shannon
  ***** Compliance
  Manager

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is fraudulently trying to collect $474.25 from me for what they say I owe ****** security systems.
  
  I closed my account with ****** when we sold our home and didn’t take our security system with us over a year ago. We paid off ALL our fees and loan and closed our account.
  
  Then ****** started billing us afterwards and wouldn’t stop no matter how many times I wrote or called. They’d pass me from department to department and refused to close my account or stop billing me.
  
  I called my bank and showed them my emails to ****** and they blocked ******.
  
  I can only attribute this business practice as intentionally predatory and malicious.
  
  If this harassment continues my next step is to engage an attorney and sue both this company and ****** for damages.

  

  Business Response

  Date: 07/09/2025

  Dear
  Mr. ******: We
  are in receipt of the complaint you submitted to the Better Business Bureau and
  wanted to take the opportunity to alleviate any concerns you may have.******,
  Inc placed your account with our office for collections on July 02, 2025, with
  a balance of $474.25. Firstsource
  Advantage, LLC records indicate on July 02, 2025, we received your email disputing
  the debt. On that same day, the account was updated as disputed, and an email
  was sent to you acknowledging your dispute. ******, Inc. was also notified of
  your dispute claim.On
  July 03, 2025, Firstsource Advantage, LLC received this complaint from the
  Better Business Bureau. Your account was then processed with a cease and
  desist. Firstsource
  Advantage, LLC is no longer servicing your account. If you have any further
  concerns about this account, we recommend you contact ******, Inc at
  ###-###-####. We
  do regret any inconvenience you may have experienced and hope the above information
  assists in resolving your concerns.   Firstsource
  Advantage, LLC has rigorous training and procedures to ensure compliance with
  the law and a high quality of service is provided to consumers. Complaints are
  taken very seriously and are thoroughly investigated. Thank you.Sincerely,Shannon
  W****Compliance
  Manager

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:06/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they are charging me without showing any banking/debit info
  
  I find this a highly questionable practice especially considering the company in question originally has an F rating with the BBB, terrible reviews, and way overcharged.
  
  They are trying to collect a debt from a severely overcharging company and refuse to show my financial data they have despite taking it 1. and 2. there being an active dispute of the debt after I gave them my debit card info (again found nowhere on their site despite showing a bill schedule).
  
  HIGHLY QUESTIONABLE BUSINESS PRACTICE.

  

  Business Response

  Date: 07/14/2025

  Thank
  you for your correspondence dated June 30, 2025, relating to the above
  consumer. Per
  our standard complaint process, a thorough investigation of the allegations was
  performed. On June 19, 2025, ******** US, Inc. placed ******* ******’s account
  with our office for collections with a balance of $262.25 for purchases made
  from ******** Gift Cards.Firstsource
  Advantage, LLC received a dispute on ******* ******’s account on June 29, 2025.
  The account was updated to reflect the dispute and request for validation of
  debt was processed  at that time. Information
  to validate the debt was sent to ******* ****** on July 2, 2025.We
  reflect payments were set up online for this account on July 2, 2025 through
  ****** Pay, and these payments were canceled per the request received from
  ******* ****** that they did not agree with the validation of debt received.
  Firstsource has ensured the payment arrangement that was set up has been
  canceled. For additional assistance or questions regarding
  this matter, ******* ****** may contact ******** through their help center at ********************************** or via email at *****************.We
  hope the above information assists in resolving ******* ******’s concerns.Firstsource
  Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure
  compliance with the law and to ensure that the highest quality of service is
  provided to the customer. Complaints such as yours are taken very seriously and
  are thoroughly investigated.Sincerely,Elizabeth
  D*****Senior
  Compliance Coordinator

  Customer Answer

  Date: 07/16/2025

  these people said in the last compliant they weren't charging me. they tried to charge me yesterday. what a joke.

  

  Business Response

  Date: 07/23/2025

  Thank you for your correspondence dated June 30, 2025, relating to the above consumer. Per our standard complaint process, a thorough investigation of the allegations was performed. On June 19, 2025, ******** US, Inc. placed ******* ******’s account with our office for collections with a balance of $262.25 for purchases made from ******** Gift Cards.Our records show that Mr. ****** set up a payment agreement on June 23, 2025 which we confirmed was cancelled on July 2nd,  Mr. ****** set up a new plan on July 2nd at 8:05 pm that evening.  As Mr. ****** set these up after the previous plan was cancelled, that arrangement attempted to debit from a ****** Pay account ending in 4034 on July 6th and July 13th.  Mr. ****** was sent reminder emails in this regard.We can assure Mr. ****** that all  plans are cancelled. Please note that Firstsource Advantage, LLC does not assess any type of fee.  Firstsource Advantage, LLC works on behalf of ******** US, Inc.******* ******’s account was returned to ******** US, Inc on July 18, 2025. For additional assistance or questions regarding this matter, ******* ****** may contact ******** through their help center at ********************************** or via email at *****************.We hope the above information assists in resolving ******* ******’s concerns.Firstsource Advantage, LLC has rigorous FDCPA training and formalized procedures to ensure compliance with the law and to ensure that the highest quality of service is provided to the customer. Complaints such as yours are taken very seriously and are thoroughly investigated.Sincerely,Elizabeth D*****Senior Compliance Coordinator

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cashed a check in May that was from February (unsigned by me) that had been sitting in my car. It was cashed at a NC **** **** location with absolutely no problems.
  A few weeks later in June. I am being called for personal info and told that my check cashed in February was returned and is being immediately send to debt collectors and I have till the end of the month or it's coming out of a random account that doesn't belong to me. Neither my employer nor the **** **** the check was cashed at, has informed me on any discrepancies, before or after I found out and asked. This is where the phone call number lead me

  

  Business Response

  Date: 07/08/2025

  Dear
  Ms. *******, We
  are in receipt of the review you submitted to the Better Business Bureau and
  wanted to take the opportunity to alleviate any concerns you may have.Per
  our standard complaint process, a thorough investigation of the allegations was
  performed.  ******* Payment Solutions,
  LLC placed a **** **** 1237 returned check with our
  office for collections on June 03, 2025. Firstsource
  Advantage, LLC records indicate on June 06, 2025, Firstsource Advantage, LLC
  contacted you and informed you this was debt was a result of a returned check
  that was cashed at **** ****. Our records do not reflect the representative
  informed you that payment had to be made by the end of the month. You agreed to
  pay the account in full on June 30, 2025. On
  June 23, 2025, you contacted our office and requested to change the June 30th payment as you would prefer to pay in installments but decided to keep the
  payment as originally scheduled.On
  June 26, 2025, you called into our office and requested we remove the payment
  on file because you wanted to make your payment for the full balance on our
  website. The payment was removed, and an online payment of $562.05 was made.We
  have notified ******* Payment Solutions, LLC the account is paid in full. If
  you have any further concerns about this account, you may contact ******* Payment Solutions, LLC at ###-###-####.We
  do regret any inconvenience you may have experienced and hope the above information
  assists in resolving your concerns.   Firstsource
  Advantage, LLC has rigorous training and procedures to ensure compliance with
  the law and a high quality of service is provided to consumers. Complaints are
  taken very seriously and are thoroughly investigated. Thank you.Sincerely,Shannon
  W****Compliance
  Manager

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call and believe it is spam

  

  Business Response

  Date: 06/17/2025

  Dear Ms. *******, We are in receipt of the complaint referenced above relating to this consumer. Per our standard complaint process, a thorough investigation of the allegations was performed.  ******* ******* *********, LLC placed a ****** **** returned check with our office for collections on June 04, 2025. Firstsource Advantage, LLC records indicate there was one call made to the same number listed in the customer’s complaint and a voicemail message was left.Upon receipt of this complaint, Firstsource Advantage, LCC closed the account and returned the account to ******* ******* *********, LLC.If you have any further concerns about this account, or want to make payment arrangements, we recommend you contact ******* ******* *********, LLC at ###-###-####.We do regret any inconvenience you may have experienced and hope the above information assists in resolving your concerns.   Firstsource Advantage, LLC has rigorous training and procedures to ensure compliance with the law and a high quality of service is provided to consumers. Complaints are taken very seriously and are thoroughly investigated. Thank you.Sincerely,Shannon W****Compliance Manager

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been called multiple times a day for weeks now. When I answer, they ask if my name is ****** and I tell them they have the wrong number and not to call again. However, I keep getting calls from them anyways, and if I block the number they just call from a similar one. I am not the person they are trying to reach but they won’t discontinue calling me anyways. Extremely frustrating

  

  Business Response

  Date: 06/09/2025

  We
  are in receipt of the complaint referenced above relating to this consumer. Per
  our standard complaint process, a thorough investigation of the allegations was
  performed. Our
  records do not reflect any excessive calls to the number ###-###-####. We reflect
  that on May 30, 2025 a call was placed from our office to ###-###-####. A third
  party asked for no further calls to their number, and the number ###-###-####
  was removed from our call list at that time. No further calls were made to the
  number from our office. Firstsource
  Advantage, LLC has rigorous training and procedures to ensure compliance and to
  provide a high level of service to consumers. Complaints are taken seriously and
  are thoroughly investigated. We do hope this information is helpful for Ms.
  **** to get her concerns resolved.Sincerely,Elizabeth
  D*****Compliance
  Coordinator

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Although business claims to not have made multiple calls prior to this complaint (call log was provided as a reference when submitting), they did discontinue them after said complaint. I find that this resolution is satisfactory to me.
  
  Regards,
  
  **** **** 

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call addressing me by my previous last name for a "business matter" where the agent insisted I must provide date of birth for validation of identity. The last name hasn't been a legal name of mine for over 20 years. Researching the company, I see the attempt to collect debts past the state statute of limitations, where I have none at all on my credit report at this time. Nothing exempt from the statute let alone any outstanding. They could be attempting to pull a difference in settled debt from over 20 years ago as the only assumption, however as nothing is on my report, I have no outstanding debt to collect. I believe the company is scamming to obtain a transfer of funds for no reason. As they contacted me asking for personal identification data such as date of birth, and did not identify himself as a debt collector and state that this is an attempt collect one, this is a valid BBB report for a request to investigate.
  Do not provide my contact data outside of phone number. They can attempt to use this to attempt to create false association of an account that does not exist. Phone number to reference in the communication is ###-###-####. First name Melissa. No ther information should be shared as it will open the door for repercussions.

  

  Business Response

  Date: 05/20/2025

        Dear
  Ms. ******* ********:  We
  are in receipt of the complaint referenced above relating to this consumer
  dated May 14, 2025.Per
  our standard complaint process, a thorough investigation of the allegations was
  performed.  On
  May 13, 2025, Firstsource Advantage, LLC called the same number listed in this
  complaint and asked to speak to ******* ******* The person refused to identify themselves
  on the call. To avoid third party disclosure and protect personal information,
  the representative was unable to provide any additional information to the
  unidentified person.  We are prohibited
  to identify as a debt collector until verification of contacting the correct
  person is completed.Upon
  receipt of this complaint, Firstsource Advantage, LLC has updated our records
  and will no longer attempt to contact Ms. ********.We
  do apologize for any inconvenience Ms. ******** has experienced and hope this
  response addresses her concerns.Firstsource
  Advantage, LLC has rigorous training and procedures to ensure compliance with
  the law and a high quality of service is provided to consumers. Complaints are
  taken very seriously and are thoroughly investigated. Thank you.Sincerely,Shannon
  W****Compliance
  Manager

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was sent an invlaid debt collection. This product was paid for and ******* payment account was updated. I contacted ******* and they showed no owed balance. This company continues to contact me even though it was stated to them this is not my debt and has been paid in full.

  

  Business Response

  Date: 04/30/2025

  We
  are in receipt of the complaint referenced above relating to this consumer. Per
  our standard complaint process, a thorough investigation of the allegations was
  performed.  ******* Payment Solutions,
  LLC placed Mr. *****’s ** *********, LLC account with our office for
  collections on March 13, 2025.Firstsource
  Advantage reflects receiving a dispute from Mr. ***** on March 31, 2025. The
  account was updated at that time as a dispute with a request for validation of
  debt. Validation of debt information was sent to the address Mr. ***** provided
  in his complaint, and we did not receive a mail return. Collection activity on
  the account ceased from the date the dispute was raised until April 15, 2025.Please
  note that ******* uses ******* Payment Solutions for processing payments via
  eChecks (electronic check).  If payment
  is not successful, ******* Payment Solutions reimburses ***********.  That is the reason Mr. *****’s account would
  be reflected as current in *********** records. 
  It appears the representative at *********** was not familiar with this
  process.  Mr. ***** may confirm this
  information at ***********’s website of ****************************************************************.  Upon
  receipt of this complaint, Firstsource Advantage returned Mr. *****’s account
  to ******* Payment Solutions, LLC as a cease and desist. Please note,
  Firstsource Advantage, LLC, does not credit report and all credit reporting is
  handled directly by ******* Payment Solutions, LLC. If Mr. ***** has any
  questions regarding the account or its credit reporting, he may reach out
  directly to ******* Payment Solutions directly at ###-###-####.We
  do regret any inconvenience Mr. ***** may have experienced and hope the above
  information assists in resolving his concerns.   Firstsource
  Advantage, LLC has rigorous training and procedures to ensure compliance with
  the law and a high quality of service is provided to consumers. Complaints are
  taken very seriously and are thoroughly investigated. Thank you.Sincerely,Elizabeth
  D*****Compliance
  Coordinator

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple Calls everyday.

  

  Business Response

  Date: 05/13/2025

  We
  are in receipt of the complaint referenced above relating to this consumer. Per
  our standard complaint process, a thorough investigation of the allegations was
  performed.  ******* Payment Solutions,
  LLC placed two *** ****** ******* business accounts for Mr. ******’ with our
  office for collections on February 05, 2025. These two accounts were due to
  returned payments made to **** ***** **********.Firstsource
  Advantage, LLC records indicate this was the first notification received from
  Mr. ****** stating he does not want to be contacted. Prior to receiving this
  complaint, on May 07, 2025, Firstsource Advantage, LLC sent Mr. ******’
  accounts back to ******* Payment Solutions, LLC for servicing.Firstsource
  Advantage, LLC records reflect all attempts were compliant.If
  Mr. ****** has any questions regarding these accounts, he may reach out
  directly to ******* Payment Solutions, LLC directly at ###-###-####.We
  do regret any inconvenience Mr. ****** may have experienced and hope the above
  information assists in resolving his concerns.   Firstsource
  Advantage, LLC has rigorous training and procedures to ensure compliance with
  the law and a high quality of service is provided to consumers. Complaints are
  taken very seriously and are thoroughly investigated. Thank you.Sincerely,Shannon
  W****Compliance
  Manager

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Firstsource sent a letter to settle a debt in collections. A payment was made and I was told that after the payment cleared that the debt would show paid on my credit report. It’s been a year and the debt is still on my credit report and debt was sold to another debt collector which reached out stating that they had the account now. I reached out to Firstsource letting them know of the issue and said there was nothing they could do, but reach out to the credit card company. I called ******* *** and was told that there’s nothing they could help me with. I’m out almost $1000.00 with no resolution.

  

  Business Response

  Date: 04/18/2025

  We
  are in receipt of the complaint referenced above relating to this consumer. Per
  our standard complaint process, a thorough investigation of the allegations was
  performed. On December 15, 2023, ******* ***, N.A. placed the consumer’s Platinum
  ******* ***, N.A. account ending in 8317 with a balance of $2,184.84 with our
  office to collect on this debt.Firstsource
  Advantage, LLC did send a settlement offer in the amount of $852.09 but after a
  thorough search of our records, a payment for this amount was not
  received.  We do not reflect receiving
  any payments while servicing this account. 
  The account was returned to ******* ***, N.A on June 13, 2024.On
  April 07, 2025, the consumer had called our office regarding an account we were
  servicing for a different client. At that time the consumer asked about his
  ******* ***, N.A. account and the representative provided a ******* *** N.A. phone
  number to assist as we were no longer servicing the account.If
  the consumer can supply us with a copy of his cancelled check and/or bank
  statement reflecting this payment, we can investigate this claim further.Firstsource
  Advantage, LLC works on behalf of ******* ***, N.A. and did not purchase this
  debt. Firstsource
  Advantage, LLC does not credit report. If the consumer has any questions
  regarding this account or credit reporting, he may contact ******* ***, N.A. at
  ###-###-####.We
  do regret any inconvenience that the consumer may have experienced and hope the
  above information assists in resolving his concerns.Firstsource
  Advantage, LLC has rigorous training and procedures to ensure compliance with
  the law and a high quality of service is provided to consumers. Complaints are
  taken very seriously and are thoroughly investigated. Thank you.Sincerely,Shannon
  W****Compliance
  Manager