Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 07/09/2025

  Dear
  Mr. ******: We
  are in receipt of the complaint you submitted to the Better Business Bureau and
  wanted to take the opportunity to alleviate any concerns you may have.******,
  Inc placed your account with our office for collections on July 02, 2025, with
  a balance of $474.25. Firstsource
  Advantage, LLC records indicate on July 02, 2025, we received your email disputing
  the debt. On that same day, the account was updated as disputed, and an email
  was sent to you acknowledging your dispute. ******, Inc. was also notified of
  your dispute claim.On
  July 03, 2025, Firstsource Advantage, LLC received this complaint from the
  Better Business Bureau. Your account was then processed with a cease and
  desist. Firstsource
  Advantage, LLC is no longer servicing your account. If you have any further
  concerns about this account, we recommend you contact ******, Inc at
  ###-###-####. We
  do regret any inconvenience you may have experienced and hope the above information
  assists in resolving your concerns.   Firstsource
  Advantage, LLC has rigorous training and procedures to ensure compliance with
  the law and a high quality of service is provided to consumers. Complaints are
  taken very seriously and are thoroughly investigated. Thank you.Sincerely,Shannon
  W****Compliance
  Manager

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cashed a check in May that was from February (unsigned by me) that had been sitting in my car. It was cashed at a NC **** **** location with absolutely no problems.
  A few weeks later in June. I am being called for personal info and told that my check cashed in February was returned and is being immediately send to debt collectors and I have till the end of the month or it's coming out of a random account that doesn't belong to me. Neither my employer nor the **** **** the check was cashed at, has informed me on any discrepancies, before or after I found out and asked. This is where the phone call number lead me

  

  Business Response

  Date: 07/08/2025

  Dear
  Ms. *******, We
  are in receipt of the review you submitted to the Better Business Bureau and
  wanted to take the opportunity to alleviate any concerns you may have.Per
  our standard complaint process, a thorough investigation of the allegations was
  performed.  ******* Payment Solutions,
  LLC placed a **** **** 1237 returned check with our
  office for collections on June 03, 2025. Firstsource
  Advantage, LLC records indicate on June 06, 2025, Firstsource Advantage, LLC
  contacted you and informed you this was debt was a result of a returned check
  that was cashed at **** ****. Our records do not reflect the representative
  informed you that payment had to be made by the end of the month. You agreed to
  pay the account in full on June 30, 2025. On
  June 23, 2025, you contacted our office and requested to change the June 30th payment as you would prefer to pay in installments but decided to keep the
  payment as originally scheduled.On
  June 26, 2025, you called into our office and requested we remove the payment
  on file because you wanted to make your payment for the full balance on our
  website. The payment was removed, and an online payment of $562.05 was made.We
  have notified ******* Payment Solutions, LLC the account is paid in full. If
  you have any further concerns about this account, you may contact ******* Payment Solutions, LLC at ###-###-####.We
  do regret any inconvenience you may have experienced and hope the above information
  assists in resolving your concerns.   Firstsource
  Advantage, LLC has rigorous training and procedures to ensure compliance with
  the law and a high quality of service is provided to consumers. Complaints are
  taken very seriously and are thoroughly investigated. Thank you.Sincerely,Shannon
  W****Compliance
  Manager

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call and believe it is spam

  

  Business Response

  Date: 06/17/2025

  Dear Ms. *******, We are in receipt of the complaint referenced above relating to this consumer. Per our standard complaint process, a thorough investigation of the allegations was performed.  ******* ******* *********, LLC placed a ****** **** returned check with our office for collections on June 04, 2025. Firstsource Advantage, LLC records indicate there was one call made to the same number listed in the customer’s complaint and a voicemail message was left.Upon receipt of this complaint, Firstsource Advantage, LCC closed the account and returned the account to ******* ******* *********, LLC.If you have any further concerns about this account, or want to make payment arrangements, we recommend you contact ******* ******* *********, LLC at ###-###-####.We do regret any inconvenience you may have experienced and hope the above information assists in resolving your concerns.   Firstsource Advantage, LLC has rigorous training and procedures to ensure compliance with the law and a high quality of service is provided to consumers. Complaints are taken very seriously and are thoroughly investigated. Thank you.Sincerely,Shannon W****Compliance Manager

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Although business claims to not have made multiple calls prior to this complaint (call log was provided as a reference when submitting), they did discontinue them after said complaint. I find that this resolution is satisfactory to me.
  
  Regards,
  
  **** **** 

  

  Business Response

  Date: 06/09/2025

  We
  are in receipt of the complaint referenced above relating to this consumer. Per
  our standard complaint process, a thorough investigation of the allegations was
  performed. Our
  records do not reflect any excessive calls to the number ###-###-####. We reflect
  that on May 30, 2025 a call was placed from our office to ###-###-####. A third
  party asked for no further calls to their number, and the number ###-###-####
  was removed from our call list at that time. No further calls were made to the
  number from our office. Firstsource
  Advantage, LLC has rigorous training and procedures to ensure compliance and to
  provide a high level of service to consumers. Complaints are taken seriously and
  are thoroughly investigated. We do hope this information is helpful for Ms.
  **** to get her concerns resolved.Sincerely,Elizabeth
  D*****Compliance
  Coordinator

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******** number. They can attempt to use this to attempt to create false association of an account that does not exist. Phone number to reference in the communication is ###-###-####. First name Melissa. No ther information should be shared as it will open the door for repercussions.

  

  Business Response

  Date: 05/20/2025

        Dear
  Ms. ******* ********:  We
  are in receipt of the complaint referenced above relating to this consumer
  dated May 14, 2025.Per
  our standard complaint process, a thorough investigation of the allegations was
  performed.  On
  May 13, 2025, Firstsource Advantage, LLC called the same number listed in this
  complaint and asked to speak to ******* ******* The person refused to identify themselves
  on the call. To avoid third party disclosure and protect personal information,
  the representative was unable to provide any additional information to the
  unidentified person.  We are prohibited
  to identify as a debt collector until verification of contacting the correct
  person is completed.Upon
  receipt of this complaint, Firstsource Advantage, LLC has updated our records
  and will no longer attempt to contact Ms. ********.We
  do apologize for any inconvenience Ms. ******** has experienced and hope this
  response addresses her concerns.Firstsource
  Advantage, LLC has rigorous training and procedures to ensure compliance with
  the law and a high quality of service is provided to consumers. Complaints are
  taken very seriously and are thoroughly investigated. Thank you.Sincerely,Shannon
  W****Compliance
  Manager

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 04/30/2025

  We
  are in receipt of the complaint referenced above relating to this consumer. Per
  our standard complaint process, a thorough investigation of the allegations was
  performed.  ******* Payment Solutions,
  LLC placed Mr. *****’s ** *********, LLC account with our office for
  collections on March 13, 2025.Firstsource
  Advantage reflects receiving a dispute from Mr. ***** on March 31, 2025. The
  account was updated at that time as a dispute with a request for validation of
  debt. Validation of debt information was sent to the address Mr. ***** provided
  in his complaint, and we did not receive a mail return. Collection activity on
  the account ceased from the date the dispute was raised until April 15, 2025.Please
  note that ******* uses ******* Payment Solutions for processing payments via
  eChecks (electronic check).  If payment
  is not successful, ******* Payment Solutions reimburses ***********.  That is the reason Mr. *****’s account would
  be reflected as current in *********** records. 
  It appears the representative at *********** was not familiar with this
  process.  Mr. ***** may confirm this
  information at ***********’s website of ****************************************************************.  Upon
  receipt of this complaint, Firstsource Advantage returned Mr. *****’s account
  to ******* Payment Solutions, LLC as a cease and desist. Please note,
  Firstsource Advantage, LLC, does not credit report and all credit reporting is
  handled directly by ******* Payment Solutions, LLC. If Mr. ***** has any
  questions regarding the account or its credit reporting, he may reach out
  directly to ******* Payment Solutions directly at ###-###-####.We
  do regret any inconvenience Mr. ***** may have experienced and hope the above
  information assists in resolving his concerns.   Firstsource
  Advantage, LLC has rigorous training and procedures to ensure compliance with
  the law and a high quality of service is provided to consumers. Complaints are
  taken very seriously and are thoroughly investigated. Thank you.Sincerely,Elizabeth
  D*****Compliance
  Coordinator

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple Calls everyday.

  

  Business Response

  Date: 05/13/2025

  We
  are in receipt of the complaint referenced above relating to this consumer. Per
  our standard complaint process, a thorough investigation of the allegations was
  performed.  ******* Payment Solutions,
  LLC placed two *** ****** ******* business accounts for Mr. ******’ with our
  office for collections on February 05, 2025. These two accounts were due to
  returned payments made to **** ***** **********.Firstsource
  Advantage, LLC records indicate this was the first notification received from
  Mr. ****** stating he does not want to be contacted. Prior to receiving this
  complaint, on May 07, 2025, Firstsource Advantage, LLC sent Mr. ******’
  accounts back to ******* Payment Solutions, LLC for servicing.Firstsource
  Advantage, LLC records reflect all attempts were compliant.If
  Mr. ****** has any questions regarding these accounts, he may reach out
  directly to ******* Payment Solutions, LLC directly at ###-###-####.We
  do regret any inconvenience Mr. ****** may have experienced and hope the above
  information assists in resolving his concerns.   Firstsource
  Advantage, LLC has rigorous training and procedures to ensure compliance with
  the law and a high quality of service is provided to consumers. Complaints are
  taken very seriously and are thoroughly investigated. Thank you.Sincerely,Shannon
  W****Compliance
  Manager