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Business Profile

Online Retailer

Funny Fuzzy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 205 total complaints in the last 3 years.
  • 135 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 22, 2025 I placed an order for a product from this website. On June 30, 2025 I received the product at my home. When I opened the packaging there was a strong and pungent smell of wet dog as if the item was contaminated or had already been used. I immediately contacted their support team as instructed for any issues. They initially asked for photos which I supplied although I explained the issue was with the smell more than something visual. Initially they offered me a 20% refund if I would keep the item. I said no I have no interest in a faulty item and would like my money refunded. They then offered me a 40% refund if I again would keep the item. I refused. The last offer was for 60% and it was noted that the shipping costs were very costly so this would save me money. However, their policy states that the customer is responsible for return shipping unless an “issue of quality” which this was. Therefore per their own listed policy I am entitled to send back the item and receive a full refund including return shipping costs.

    Customer Answer

    Date: 07/23/2025


    I am writing to confirm that the business has awarded me my refund as I requested (finally)!! Only after contacting you guys did I get any progress. Thank you so much.

  • Initial Complaint

    Date:07/02/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dog bed. My email confirmation said it would be delivered in 1-3 business days. On the 4th day I sent an email asking for an ETA. The next day I received an automated response saying they would respond within 72 hours. I had to email them again and they replied back that my delivery would be some time next month (July). I replied back that is too late and too vague. I asked to cancel my order and asked for a refund. I received no reply. That was on June 26. I replied again the next day asking for the order to be cancel and a refund. Emailed again on June 30th. On July 1 they emailed back stating they would give me a 10% refund as my order was delayed. I replied I wanted to cancel and a full refund. On July 2 they emailed back stating they would give a 20% refund.

  • Initial Complaint

    Date:07/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/13/25, I was charged $147.98 from FUNNYFUZZY for order #*********. I was told my order would ship in it's entirety within 3-5 business days. Not only did my order not ship within that time frame, but I only received ONE of the 4 items that I have ordered (though they claimed I received 2), the item I received was NOT as described and there is no longer any pending shipping information for the remainder of the order. I would like AT MINIMUM a refund on the items I did not receive which equals $49.35. I would also strongly recommend you consider halting doing business with this company.

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on June the 9th and received an email saying that the order was on its way on June the 10th. I paid extra for express shipping which was advertised to take 3-7 business days. I emailed them on June the 19th and their response was that "sometimes it likes to take a scenic route" and that it would take 5-12 business days instead of the 3-7 advertised on the website. I emailed them again on June the 24th and the email was returned because the account is inactive.

  • Initial Complaint

    Date:06/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this company weeks ago, have not gotten any information about if/when it will come. I have reached out to their only customer service contact over 10 times over this time period with no response. I am starting to believe I was scammed.

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a pet "couch" on 4/4/25. Cost $130.23.

    On 4/18/25, I contacted them about the status of my order. Their response was they forwarded my information to the "relevant team" and they were waiting for their response.

    They responded on 4/20/25 stating there were "inevitable delays in shipments due to the impact of the US tariff policies and were making corresponding adjustments" and would be making arrangements for shipment.

    I have sent 2 more emails, (6/24/25) asking for order to be cancelled and a refund and still no response.

    I saw online that they may have closed???

    **** *********

  • Initial Complaint

    Date:06/19/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item with an order number ********* on May 23, 2025. It has not arrived. I received many emails from this company. One of them instructing me to download their app so that I could track my order. I downloaded their app app, but each time I tried creating a log-in and password for the app, I am told that they do not have my email address on file and there is no such order. The order amount was 59.49. How could they send me that email thanking me for my order, and send me a bunch of promotional emails if they do not recognize my email and my order. The amount was deducted from my bank account very soon after I placed the order on-line. I have tried emailing them using their customer support email, but there has been no reply.

  • Initial Complaint

    Date:06/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 18, nearly two months ago, I ordered a sofa mat and one for the loveseat from Funny Fuzzy from an online ad. The order # is *********. My credit card was subsequently charged $80.49. When my order didn’t come and I didn’t receive an email confirmation of the order, I found a customer service email and emailed. I was told that due to difficulties created by changes to tariff law, they were having trouble filling my order. They offered 10% back upon shipment for my troubles. I emailed back and said please issue the credit of 10% immediately since rather than charging my card upon shipment as they should have, they charged me immediately. No response. I emailed again on 6/10 and asked for the goods or a FULL refund by June 17, 2025, or I would contact the BBB. No response.

  • Initial Complaint

    Date:06/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****Placed order for 2 items. Received the cheaper item. It has been 6 weeks. I have asked for my money back on the undelivered item. They refused

    Customer Answer

    Date: 07/02/2025

    After letting them know i filed a complaint they delivered after 1 1/2 months. So i did get merchandise but would not recommend this company to anyone. They had to be reported to get a response.
    Thank you
    ****

  • Initial Complaint

    Date:06/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 dog beds over a month ago. They never shipped the other two. I have sent at least 100 emails. They refuse to reply. 3 times they have sent the exact copy’n’paste email asking for more information so they can help me. Then I reply, and they never reply past that. I have begged them to refund my $100. They will not refund or ship my items.

Funny Fuzzy is NOT a BBB Accredited Business.

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