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Business Profile

Online Retailer

Funny Fuzzy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 205 total complaints in the last 3 years.
  • 135 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered large pet steps May 30. Didn't receive. Contacted company. They said shipping delay. Still nothing. 2nd contact, immediately shipped. Received tiny envelope pictured in email with a sticker in my mailbox. Scam! Want my money back.

    Customer Answer

    Date: 08/28/2025

    New voicemail from ********** in mailbox *** on Thu Aug 28 13:56:19 2025 :  I just wanna let you know, fit on, like, the current case of PH Realty. I did end up getting my security deposit from them. Since their main office or one of their offices is a couple blocks for my work. I was able to show up and kind of do what talking to. It did take me about a week of going every day to get them to finally give it to me. They kept not answering their phone calls, not answering the emails. They would say that they were gonna let me know the day out, like, after I discussed with them and they never answer me back. So it just took me a couple days of kind of following up with them and showing up at their doorstep to finally get it. Thank you.

  • Initial Complaint

    Date:08/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dog bed on July 25th with expedited shipping. Since then, I have not received any information about shipping, no response to my emails asking for an update, and no options to cancel. I had to dispute the charge with my credit card company and still have not received a refund for my order, which was $100.

  • Initial Complaint

    Date:08/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on May 24,2025. I first reached out by email on June 14, 2025. I received a response on June 16, 2025 stating there would be a delay in the delivery of my order. I have reached out a few more times and they will not respond to me and the order has not been delivered! I want my money refunded at this point. Our vacation is happening which we wanted the order for!
    It was to be shipped to Columbus, Indiana

    Customer Answer

    Date: 08/20/2025

    They are now saying it was delivered. It was not delivered to my daughters address which is attached! It clearly states it was delivered to Florida!

  • Initial Complaint

    Date:08/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Order #********* for $81.93 with shipping protection on 7/12/2025. The item was Multi-Functional Breathable Cooling Elevated Dog Bed with Canopy - PawAir × 1 and it showed as in stock and shipping within 1-3 days.

    I have followed up 3 times via email and had no response at all.

    I either want my item or a refund, but at least a response from them. Ignoring a request for an update is not acceptable.

  • Initial Complaint

    Date:08/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made an order July 14, 2025. Received a confirmation email that the order would arrive on July 17, 2025. It is August 1, still have not received the order. I have sent 3 emails to customer service, that have gone unanswered. There is no tracking information provided.

    Customer Answer

    Date: 08/21/2025

    I am writing to say FunnyFuzzy reached out to me, canceled my order and gave me a refund. I think we can close this out, thank you for trying to get in contact with them. 

    Take care,
    *****

  • Initial Complaint

    Date:07/31/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertising. Ordered off ******** through the company funnyfuzzy a couch cover for $65 advertised to be shipped within three business days to me. Ordered on the 16th of July. Reached out by email on the 27th asking for a tracking number for my order. I was responded to by email from the company stating that there is a delay on my order and they can’t give me a tracking number or ETA, so I politely asked to cancel my order. I received two additional emails from this company asking me to be patient and offering me first a 10% discount and then a 20% Discount if I wait for the product. Each email response I asked for my order to be canceled and my money returned. Only after I threatened them and put a reverse charge with my bank did they finally offer to refund my money. Frustrating, false advertising, waste of my time! I will never again buy anything from this BS company or off of ******** ever again until they can vet the companies selling products on their platform! Also this company should be fined for not having an easy way to cancel your orders and false advertising for shipping product’s! Buyers seriously BEWARE!!!

  • Initial Complaint

    Date:07/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Date of the transaction: May 14, 2025
    - Total paid to the business: $85.65
    - The business committed to provide me: Knots rope dog toy set, outdoor waterproof mat, orthopedic waterproof large dog bed, shipping protection; Estimated shipping date was 1-3 business days with a possible slight delay due to tariff changes
    - Nature of the dispute:
    --- After waiting over a month for the products, I received an email communication on 6/27/25 stating that one of the items is out of stock and offered me a full refund.
    --- I accepted the refund offer on the same day. I never received it.
    --- I then bought similar items elsewhere and no longer need or want the items from the business.
    --- On 7/9/25 I received a shipping communication stating the out-of-stock item had been shipped.
    --- I sent the item back to the business via 'refuse delivery.' This refusal was necessary and was also recommended by the business.
    --- I never received any of the other items I ordered and paid for. I don't have any of the items from the order in my possession.
    --- I have continued to request a full refund of the entire purchase from the business. This request continues to be ignored.

    Customer Answer

    Date: 08/07/2025

    Complaint #********. The business refunded 98% of the order. This is not what was requested as I requested 100% refund, however, I will consider this complaint closed. Thank you for all your help with a resolution.








  • Initial Complaint

    Date:07/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dog bed on July 1, 2025. The money was deducted from my account. I have inquired via email multiple times with no response. The number provided does not connect. I want to know when my delivery will be.

  • Initial Complaint

    Date:07/25/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for 2 large dog beds on June 15th and have not received a confirmation or shipping email yet. I have emailed the support email 5 times and have not received any response to date. They stole $293.76 from me.

  • Initial Complaint

    Date:07/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 couch covers 2 weeks ago and they haven't arrived. I emailed the company to no response( not even in my spam folder)-- thought to leave a review today and it looks like thus company is just taking our money and not sending the product-- LOTS of the same complaints as mine- I think they are fraudulant and would like you to look into them.

    Customer Answer

    Date: 07/28/2025

    The company replied via email and has since issued a refund that is still pending.
    Thanks!

    The credit has gone through! All good!
    Thanks for your help!
    ***** ******* 

Funny Fuzzy is NOT a BBB Accredited Business.

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