Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Reviews
Customer Review Ratings
Average of 154 Customer Reviews
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Review fromRobert C
Date: 09/28/2023
5 starsJessica was professional but courteous and her customer service exceeded my expectations. Thanks@
Identity Intelligence Group, LLC
Date: 09/29/2023
Thank you for your review, Robert! We are thrilled to hear you enjoyed your experience with Jessica.Review fromTami P
Date: 09/28/2023
5 starsThe person I talked to was very patient, professional, kind, knowledgeable and attentive. I appreciate everything and look forward to working with you all again.Identity Intelligence Group, LLC
Date: 09/29/2023
Thank you so much for your review, Tami! We are happy to hear about your experience with our Customer Care Center. We appreciate you for choosing us for your identity protection and credit monitoring needs!Review fromBreaunnea K
Date: 09/27/2023
5 starsExtremely helpful, and insightful!!! Corrected my situation and made me feel at ease! Thank you so much!Identity Intelligence Group, LLC
Date: 09/29/2023
Thank you for taking the time to leave us a review, Breaunnea! We are thrilled to hear about your 5-star experience with our Customer Care Center. We are always happy to assist!Review fromNathan B
Date: 09/27/2023
5 starsWe had major fraud that happened to my wife and me and *** originally covered the loss, but then 3 months later denied the fraud leaving us thousands in the hole. I can tell everyone right now if you don't have these guys in your corner and your bank like *** did you wrong like they did us wrong, you will have no way to recover those funds. Every time I have had to speak to these guys, they have been extremely helpful. We needed guidance through this process because this has never happened to us before and if it wasn't for the Identity IQ rep. Disha (I hope I got the spelling of your name correctly) that helped us today we would have been lost; not knowing what to do. Thank you, Disha, for being so helpful and running us through the entire process with us and helping us understand our options. I am telling you guys right now don't look at their current rating to decide on who you should go with to help protect your everything. Unfortunately, you do at times feel like you really wonder what you’re paying for, and I was going to cancel with these guys a year ago and I can tell you it was the best decision not to leave these guys. You are leaving yourself wide open for anything to happen to you if you don't protect yourself. I always thought that our bank *** would have our backs, but that was so far from reality it hurts! *** is an awful bank, to do that to a customer that has been loyal for so many years shame on you ***!Identity Intelligence Group, LLC
Date: 09/29/2023
Hi Nathan, and thank you for your fantastic review! We are delighted to stand by your side and offer our support as you navigate through this challenging period of dealing with fraud. We appreciate you for being a loyal member of IdentityIQ services, and we are always more than happy to assist!Review fromKarlos D
Date: 09/22/2023
5 starsShe Was Very Professional And Was Very Patient, Answered All My Questions And She Answered In A Timely Manner. Thank You IdentityIQ, For Hiring A Great Employee In Jasmin!!Identity Intelligence Group, LLC
Date: 09/27/2023
Thank you for your review, Karlos! We are pleased to hear about your experience with Jasmin! Our customer care team is always happy to help.Review fromTokia S
Date: 09/22/2023
5 starsThey rep did her job effectively. You should give her a raise, and I am not joking good customer service from reps you can understand is hard to come by these day. Keep up the good work.Identity Intelligence Group, LLC
Date: 09/27/2023
Thank you for your review, Tokia! We are pleased to hear about your exceptional experience you had with our customer care team! Our team is always happy to assist.Review fromDebra K
Date: 09/20/2023
5 starsThe young lady that answered the phone was very professional and very polite!
She took very good care of me!
Thank you!??Review fromJohnny M
Date: 09/20/2023
5 starsCommunicated openly, honestly, directly & with great empathy
Very professional and when my situation serves me well I will be back because of the type of service Cynthia had providedReview fromMonique F
Date: 09/15/2023
5 starsMy c.s. rep. gave the best over the phone service I've received since 2020.
IDIQ online however didn't make it clear I would only receive 1 credit report a yr! I didn't appreciate that at all! Especially since I'm having my credit repaired!Review fromChad B
Date: 09/11/2023
1 starI had to make multiple calls to cancel the service. 1st representative refused. Services cannot be canceled through their website.Identity Intelligence Group, LLC
Date: 09/15/2023
We apologize for your experience, Chad! Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website.
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