Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
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Customer Review Ratings
Average of 154 Customer Reviews
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Review fromCorez J
Date: 09/11/2025
1 starI have canceled my subscription, and they are still accessing my account. I want to know how they got my new debit card information when i haven't used it yet. I will be filing a complaint with the general attorney.
Identity Intelligence Group, LLC
Date: 09/19/2025
Hello Corez, our records indicate that your account was canceled on September 11, 2025, after your call to our Customer Care team. Your last bill was on July 17, 2025.
We attempted to reach you on Sept. 16, 2025, and Sept. 17, 2025, via phone and text with no response. If you have any questions about your account, please don't hesitate to call us at 877-875-4347.Review fromBeverly L
Date: 09/09/2025
1 starEvery time I tried to cancel my service, they wouldn't let me. They kept telling me why I should keep their services. They said they have another service for $9.99, do you want that? But they don't tell me anything about that service. They just wanted my money. They say they provide all these services when things happen. But I have to do the repairs myself. They say they help me write the letters. But I have to do EVERYTHING to repair the ID damage on my own. They alert me about my information being on the dark web. However, they say there isn't anything you can do about that. So I've been paying $28.96 monthly for five years for services I have to do on my own anyway. When you try to cancel, they say "You've just started with us. Don't you want to try us out a little longer?" But I've been paying your services for five years. They can't even be honest about my account. I had to BEG to cancel my account. BEG!! We shall see if they stop billing me.Identity Intelligence Group, LLC
Date: 09/16/2025
Hello Beverly, we've reviewed the recording of your call with our Customer Care Team on Sept. 9, 2025 and confirm that your account was successfully canceled after a 10-minute conversation. We're truly sorry that the experience didn't meet your expectations.
A representative also spoke with you on Sept. 10, 2025 to address any additional concerns you had. If you have any further questions, please call us directly at 877-875-4347. We're here to help.Review fromPatti M
Date: 08/24/2025
1 starI have reached out to this company three times by email spoke with a representative on August 22nd and I advise them that I did not give authorization for them to remove money from my checking account I don't know who this company is I have filed a complaint with my bank and I'm filing one here. The representative that I spoke to on Friday I did not get her name as I was driving when I insisted more than once that I did not know who they were she did still try to convince me to take out a plan. I should not have to send more than one email to have this taken care of they have overdrafted my checking account and will not give a reason as to how they got my information I did not give them authorization and I will be disputing this more than once until this taken care of $29.99 may not be a lot for people but it is a lot for meIdentity Intelligence Group, LLC
Date: 09/05/2025
Hello Patti, we've successfully processed your cancellation request for our credit monitoring and identity theft services.
To enroll in these services, members must provide personal information and answer security questions from the major credit bureaus to verify their identity. Our Customer Care Center tried to reach you by phone and text on September 2, 3, and 4, 2025, but we didn't receive a response.
If you have any questions or need more help, please contact our Customer Care Center directly at (877) 875-4347.Review fromMalcom H
Date: 07/30/2025
5 starsThank you for the young lady that assisted me. I apologize if I forgot your name. She was very helpful. I know she had a beautiful Latin and English accent. I had issues logging in to my account and she was very thorough and took the time and very patient to help. I appreciate her hardwork. Management should do something special which would make them a great leader and not just a boss who boss people around. From Mr. Hughes
***** and Blessings to everyone.Identity Intelligence Group, LLC
Date: 08/06/2025
Thank you for your kind words, Mr. ******, and for recognizing the excellent support provided by our team. We're happy to hear the representative you spoke with was able to assist you thoroughly and patiently.Review fromElijah N
Date: 06/19/2025
1 starDespite having never even heard of these people before they some how got my card information and are charging me for a subscription I never once signed up for. What the actual hell!? I’ve never even gotten a email from these people ever. The fact that they have my card information and charged my card SEVERAL TIMES IN ONE DAY is crazy. Bad business and bad people. Never open when you need them to be.Identity Intelligence Group, LLC
Date: 07/09/2025
Hello, our records indicate that our customer support team attempted to contact you via phone and text on both June 26 and June 27, 2025. Unfortunately, we did not receive any response to those outreach attempts.
As a gesture of goodwill and in the interest of resolving this matter, we issued two courtesy credits for the charges that occurred on June 18, 2025. Additionally, we have taken further steps to prevent any future charges by adding the card in question to our block list. If you have any further concerns or require additional assistance, we encourage you to contact our customer support team directly by calling (877) 875-4347. We are happy to provide any further clarification needed and work toward a resolution.
Review fromLaura M
Date: 04/02/2025
5 starsShelby was an absolute pleasure to work with. She answered all of my questions beyond what my leasing office was able to accomplish. Our leasing office switched platforms and I wasn't sure if my rent was being reported.
She went above and beyond to inform me of multiple sister companies that also reported to the bureaus in different ways- depending upon my needs.
You have a dedicated and passionate employee and I hope you recognize her accordingly.Identity Intelligence Group, LLC
Date: 04/04/2025
Thank you for sharing your experience with our Customer Care Center, Laura! We're always happy to hear how amazing our team is!Review fromFred W
Date: 03/29/2025
5 starsWonderful service absolutely wonderful I’d take her to lunch if I knew where to find her.Identity Intelligence Group, LLC
Date: 03/31/2025
Thank you for sharing your experience with our Customer Care Center, Fred! We're always happy to assist.Review fromKimberly W.
Date: 02/24/2025
1 starStates they are BBB accredited and are not. They do not cancel the plans as stated in recorded phone calls and will continue to charge.Identity Intelligence Group, LLC
Date: 07/09/2025
Hi Kimberly, IdentityIQ is proud to be a BBB-accredited business that currently holds an A+ rating.
According to our records, your account was cancelled as requested, and a refund was issued. If you have any additional questions or concerns regarding your account, we encourage you to contact our customer service team directly at (877) 875-4347, and we will be happy to assist you further.
Review fromTrey D
Date: 12/17/2024
1 starTerrible customer service. Have been trying to cancel the service for two months. Slick talking and poor customer service. "Jason" was the worst.Review fromAlyscia R
Date: 12/16/2024
1 starThis service is a money grab. I have been paying $35 per month for identity theft "protection" and credit score monitoring. They have not sent not one update inn over 6 months. They said my account needs to be authenticated. I went to do so and it is so difficult and lacks clarity. So I cannot authenticate and cannot cancel my membership. you can only cancel by calling them. Oh but you can add to your subscription no problem on line. This is all unethical and taking money away from people who are serious about building credit.
And then when you try to call and leave feedback about your experience, they do not care and do not take your complaints seriously. Shame!
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