Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Reviews
Customer Review Ratings
Average of 154 Customer Reviews
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Review fromMelanie B
Date: 09/16/2024
1 starI had an awful experience so beware. My card was used fraudulently to start this account..O called in and reported..They were unable to close account because I was not the account holder. I discovered who opened the account and the account was closed. The day after the account was closed my card was charged again. When I called to complain I was told I would receive a refund. 30 minutes later my card was charged again. I called back was told I had to wait for an investigation then would receive a call back in 1-2 business days. Good luck at trying to cancel this service. 4 different stories from 4 different people.
Identity Intelligence Group, LLC
Date: 09/26/2024
Hello Melanie, To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. One of our Customer Care Center specialists spoke to you on Sept. 19, 2024, where you stated the account holder was someone you know who used your card without your knowledge and that you were satisfied with our assistance.Review fromNaomi F
Date: 09/10/2024
5 starsShe was very knowledgeable and helpful. She handled my issue the first time. She not only updated my payment method but she also helped me to get on your website.Identity Intelligence Group, LLC
Date: 09/12/2024
Thank you for sharing your experience with our Customer Care Center, Naomi! We're always happy to assist.Review fromJoAnne P
Date: 09/05/2024
4 starsThanks for your help to resolve my issue with a payment. Customer service was excellent and very professionalIdentity Intelligence Group, LLC
Date: 09/12/2024
Thanks for sharing your experience with our Customer Care Center, Joanne! We're always happy to assist.Review fromHEATHER L
Date: 09/04/2024
4 starsThis is a good service but I did not receive e-receipts for every charge. I have been paying $6.95 monthly for about 1 year since I have been at the address that this service was providing credit reports for. I initially signed up during my lease initiation. There should be a reminder to change address or verify yearly that you are still at the address on file.
The rep that I spoke with did help me cancel the service without any run around.Identity Intelligence Group, LLC
Date: 09/18/2024
Thank you for sharing your experience with our services, Heather. We're always happy to assist.Review fromKaran S
Date: 08/26/2024
5 starsVery helpful when I called to cancel my service. I used it for 1 year or so and it reported my rent effectively.Identity Intelligence Group, LLC
Date: 08/29/2024
Thank you for sharing your experience with our Customer Care Center, Karan! We're glad to hear you enjoyed using our services.Review fromDebra G
Date: 08/22/2024
5 starsShe immediately took care of my issue in a timely and professional manner.Identity Intelligence Group, LLC
Date: 08/23/2024
Debra, thank you for sharing your experience with Our Customer Care Center. We're always happy to assist.Review fromJoel M
Date: 08/15/2024
1 starIt is complicated to cancel services. Will not give refunds. they don't protect you from anything. My identity was taken and used to file taxes fraudulently. They can't report on that. waste of time. waste of money. when you call to cancel they will filibuster and interrupt you into confusion and frustration and ask several questions about whether or not you would like to receive this alert or that alert. If you say yes to any of that, they will not cancel and proceed to charge you monthly. Garbage service. Garbage product. Save your money.Identity Intelligence Group, LLC
Date: 08/23/2024
Hello, Joel. We have a record of your call on Aug. 15, 2024, where you spoke to a customer care representative and agreed to speak with a fraud specialist. Our team also reached out to you on Aug. 21, 2024, and Aug. 22, 2024, via phone and voicemail, to
assist you with your request. Please contact our Customer Care Center at 877-875-4347 if you need further assistance.Review fromJacob H
Date: 08/09/2024
1 starMisleading & terrible, call to cancel but they don’t cancel your services. Very very greedy.Identity Intelligence Group, LLC
Date: 08/20/2024
Hello, Rosemary. We have a record of your call on July 2, 2024, where you spoke to a customer care representative and asked to keep your account active as well as asked for any available offers to share with your friends. We also have a record of your call on Aug. 8, 2024, and a supervisor’s return call to you on Aug. 8, 2024, and Aug. 9, 2024. Our team also reached out to you on Aug. 14, 2024, and Aug. 16, 2024, via phone and text as you did not have a voicemail set up. Please contact our Customer Care Center at 877-875-4347 if you need further assistance.Review fromSterling G
Date: 08/01/2024
5 starsVery helpful getting my issue resolved, in a timely manner.Identity Intelligence Group, LLC
Date: 08/08/2024
Thank you for sharing your experience, Sterling! We're happy to assist you.Review fromSterling G
Date: 08/01/2024
5 starsVery helpful getting my issue resolved, in a timely manner.Identity Intelligence Group, LLC
Date: 08/08/2024
Thank you for sharing your experience, Sterling! We're happy to assist you.
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