Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
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Customer Review Ratings
Average of 154 Customer Reviews
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Review fromSydney W
Date: 01/25/2023
1 starThis is a SCAM company. I paid for a few months in a row. I wanted to cancel BUT you can't cancel online. You must call them to cancel which is a huge inconvenience so I just ordered a new debit card from my bank thinking it was finally over. 2 months in a row I received no charge and then all of the sudden this SCAM Company Fraudulently charged my account for 2 months. I don't know how this thieving company even got my new card number but they did. This time I made the call to cancel with them, at which time they read a script of "scare tactics" and tried to upsale me and then kept offering more and more plans. At this point I am supposed to receive a refund and I was told I am finally cancelled. I am NOT so sure of the cancellation because as I am typing this review I received an email notifying me of my FREE monthly monitoring, which I do NOT want. Stay away from this company of thieves, liars and scammers. Do NOT get caught in their web. I will be reporting this company to Attorney General and FTC. If you are doing the same... the name of their company is Corsair Capital... that's not certain... this too may be fraudulent.
Identity Intelligence Group, LLC
Date: 01/26/2023
Thank you for your review. We apologize for your experience. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website. Please give us a call so we can make it right.Review fromJesse W
Date: 01/23/2023
1 starThis company has the WORST cancellation dark pattern I've ever encountered. If you sign up for this expect it to be a complete headache to cancel your service. You CANNOT cancel online, forcing you to call in (which is extremely inconvenient for any person working non-traditional hours) and when you do call in they throw you through this awful salesman ringer loop for like ten minutes trying to get you to keep your service or downgrade to a slightly cheaper plan. Just get your credit reports free or choose a different website. This is horrible and not acceptable in 2023. It should be one big button that says "CANCEL" and you click on it and you cancel. If a rep responds to this and says you can cancel from your profile page that is UNTRUE for me at least, which is completely unnecessary as I pay with a credit card for an online service, it's literally just like Netflix but for some reason you have to call in. What's next? You want me to fax my social security number?Identity Intelligence Group, LLC
Date: 01/26/2023
Thank you for your review. We apologize for your experience. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website. Please give us a call so we can make it right.Review fromChristopher J
Date: 01/22/2023
1 starThis company fraudulently used my bank account to open an account that I didn’t authorize. They are scammers and should be removed from the BBB accreditation. There fb posts are filled with comments stating that they have ripped off multiple people.Identity Intelligence Group, LLC
Date: 01/23/2023
Thank you for your review. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We do work with third parties that offer our services, so you might have signed up through a third party. Please give us a call so we can make it right.Review fromTony G
Date: 01/19/2023
1 starIdentityiq will not answer the phone to cancel your subscription. I've tried for 3 months to cancel and still get charged each month! Complete fraudIdentity Intelligence Group, LLC
Date: 01/23/2023
Thank you for your review. If you called to cancel previously, we will have record of that call log. We have 100% U.S.-based customer service specialists available to assist you six days a week. Our hours are 7:00AM CST to 7:00PM CST Monday-Friday, and 8:30AM CST to 5:00PM CST on Saturday. Please give us a call so we can make it right.Review fromScott E.
Date: 01/07/2023
1 starNever heard of this company and never signed up for their subscription service. I have been charged 200 dollars in total over the past year from them. I've already notified my bank and disputed every single unauthorized charge. How you guys are still in business with these shady practices are beyond me. Horrible fraudulent company.Identity Intelligence Group, LLC
Date: 01/11/2023
Thank you for your review, Scott. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We do work with third parties that offer our services, so you might have signed up through a third party. A Customer Service Manager will reach out to you to assist. Thank you.Review fromCandy B
Date: 12/27/2022
1 starI don't know if this is scam, but it sure felt like it.
I found out about this company after signing up for credit repair through a company named Kees To Success. They needed my login information and that brought about a red flag. I told Kees To Success I am no longer interested in pursuing.
Logged into the IdentityIQ website immediately to cancel the membership and saw that there was no option for subscription cancellation on the website. I called and was able to get the membership cancelled, however, the gentleman tried to upsell me. LOL...really
Anyway, I was able to get the subscription cancelled over the phone and received a cancellation email.
I work for a consumer/product liability law firm and will be filing a complaint on both Kees To Success and IdentityID.Identity Intelligence Group, LLC
Date: 01/17/2023
Thank you for your review. We apologize for your experience. Our services can be offered through third-parties. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. We take that very seriously and will investigate.Review fromJill R.
Date: 12/24/2022
1 starThey tried to take out 39.99 from my Bank account. Luckily my Bank caught it. I was applying for a loan and agreed to the $1.00 fee to check the account. I never authorized two separate payments from two separate companies.Identity Intelligence Group, LLC
Date: 01/20/2023
Thank you for your review. We apologize for your experience. We do work with third parties that offer our services. We offer a $1 trial that must be cancelled within the agreed upon time. When members sign up for a plan, it is activated upon sign up. Please call our 100% U.S.-based Customer Support Team so we can assist.Review fromChersari J
Date: 12/21/2022
5 starsI spoke to Melissa she was very knowledgeable very patient and very pleasant I rate her with a number 10Identity Intelligence Group, LLC
Date: 01/17/2023
Thank you for your review! We are happy to hear you enjoyed your experience with Melissa.Review fromKathleen M
Date: 12/21/2022
1 starThis company is such a scam. I got charged for the service.
Called to cancel as stated in website. He said I have to call back Jan 19.
When I try to login it says it can't find me and I gave never received any emails regarding my account.Identity Intelligence Group, LLC
Date: 01/17/2023
Thank you for your review. We apologize for your experience. Please contact our Customer Support Team so we can make it right.Review fromDonte R
Date: 12/20/2022
5 starsVery helpful and very informative and great people skills and knowledge that can put you in the right positionIdentity Intelligence Group, LLC
Date: 01/17/2023
Thank you for your feedback! We appreciate your review and for choosing IdentityIQ services for your identity theft protection and credit report monitoring needs.
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