Reviews

Review Details

• Review fromNate K

  Date: 05/15/2023

  1 star
  I applied for a loan, next thing I know I have an unauthorized charge for $29.99. My bank blocked the charge. I did not give any credit card information so I have not a clue how they got it.

• Review fromJon P

  Date: 05/15/2023

  1 star
  Its a scam. I did it to get a credit score for a third party. My fault for not doing do diligence and researching the company before signing up. You get your credit report for $1 but they make it hard to cancel. Trick is when you call customer service (you will be on hold for a while before they answer), just be forceful and keep saying you want to cancel no matter what they say or how curt they get. Be curt with them. It avoided me having to hear 20 minutes of pitches to services I dont want as other reviews have mentioned. After being rude and showing no patience to their customer support, it only took me about 5 minutes to cancel on the phone. You really have to be a jerk to them. Stay on the line until you get an email conforming your cancelation. After that, keep an eye on your credit card statement. If they try to charge you again, have your credit card company block them from charging you.

• Review fromNicole R

  Date: 04/24/2023

  3 stars
  After I reported them to the Better Business Bureau my refund that I’ve asked for was finally accepted. The supervisor called me to apologize for the rude service I was given by one of their customer service representatives and said that they will be talked to. Terrible it has to go to that extreme to get a refund of money that you never authorized though.
  The company really needs to fix that because there’s a lot of others on here complaining about the same thing.

• Review fromRobert S

  Date: 04/24/2023

  1 star
  Absolutely terrible. Like countless other reviews state, it's impossible to cancel. You can't do it online inside your account, it tells you to call. The account area specifically states:
  "MyScoreIQ Customer Service
  Monday through Friday, 7:00 a.m. to 7:00 p.m. and Saturdays 8:30 a.m. to 5:00 p.m CST.
  Call toll-free 800*637*5590
  Cancellation
  If for any reason you are not satisfied, you can cancel at any time to discontinue your monitoring membership. Cancellation must be made by calling our Customer Service department."
  I have called during their business hours repeatedly, waited on hold, and eventually a voice appears that says, "Due to technical difficulties, customer service cannot process your request at this time. Please call back in 10 minutes" When you call back hours later, same thing.
  I encourage everyone to do what I'm doing: note your calls and times and file a chargeback. Then get your bank to issue you a new card. I'm also looking into contacting the California Attorney General's office as well. These are deceptive practices at best and criminal practices at worst and go against pretty much every consumer protection law there is.

• Review fromNicole R

  Date: 04/24/2023

  1 star
  Horrible scam!!! Contact BBB on them!!!
  They sneak a charge of $34.99 on your account and refuse to pay you back. Their customer service is very poor. They talk over you, interrupt you, and flat don’t care. When asking for a manager they only put you back into the waiting que. I advice to contact the Better Business Bureau because they will get you your money back.

• Review fromDerek R

  Date: 04/17/2023

  1 star
  Everyone knows the classic IdentityIQ.com scam of funneling you into subscribing to their "service" followed by a 2 hours phone call to the depths of, well you get the idea. But get this, they are still sending me updates. Everytime I do anything involving my credit they alert me, yet I'm not paying them at all. This has been going on for at least 4 months. So if that doesn't tell you alone what they do to protect your credit info. They still dabbling in my affairs long after the account was closed. Doesn't seem very legit, safe, protected to me at all. Let them come on here and respond with "he hasn't called, we tried calling him, blah blah blah..." I'm stepping it up. ALERT TO THIS COMPANY CONSUMERS, THEY ARE 100% A RIP-OFF SCAM THAT CAN ONLY GET SUBSCRIBERS THROUGH MISLEADING THEM. I'm not stopping with them this time. It's now an illegal practice to still be meddling in my credit info without permission. Don't let them keep you hooked. The law is if you can sign up online you should be able to close your acct. online. Time to put some heat on these online predatory practices screwing over consumers. Imagine the money that they scam from each consumer combined. How many DON'T call in. Unethical and they couldn't care less.

• Review fromGREGORY B

  Date: 04/15/2023

  1 star
  I never seen or heard of it before but yet I was charged $26.99 on my debit card for nothing

• Review fromNimet duru C

  Date: 04/11/2023

  1 star
  This company steals peoples information. It’s just a cover.
  Spam. They collected my card info and started charging me. Cancelled my card and got a new one. Somehow they started charging my new card from a different bank.
  I came across this company through flashrewards and snaprwrd scams.
  This company steals peoples information. It’s just a cover.
  

  Identity Intelligence Group, LLC

  Date: 04/12/2023

  Thank you for your review, Nimet. We apologize for your experience. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We do work with third parties that offer our services, so you might have signed up through a third party. Our Customer Care Team is reaching out to assist.

• Review fromTammy S

  Date: 04/01/2023

  1 star
  This is the worst type of scam. A loan application made me pay $1 for a specific thing only found on this company's credit report (the specific thing was not even there) and then this horrible company says I agreed to pay $35 per month. Why would I be applying for a loan if I had $35 per month to just blow on something like this? They know they are a scam. I wish I could report them to more than just the Better Business Bureau. I wish I could give them zero stars. Now...here comes the rote company reply that says customers have two ways to cancel. A stupid $1 charge has caused my checking account, whose balance is already threadbare to go into the negative. Please do something to stop this unethical practice.
  

  Identity Intelligence Group, LLC

  Date: 04/03/2023

  Thank you for your review, Tammy. It appears you signed up through a third-party partner. We offer a $1 trial that must be cancelled within the agreed upon time. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. We take that very seriously and will investigate.

• Review fromMend K

  Date: 03/31/2023

  1 star
  I had the same experience as Summer. They deliberately make it impossible to cancel the membership to coerce customers I to paying for a product they do not want. It's abusive and the company should be shut down. I went through every single menu multiple times. There is no way to cancel from the "members website." Stop lying to customers.
  I never even wanted to sign up for a plan to begin with, so I'm guessing it was some sort of sneaky addon that I missed (or plain theft). There's a special place in *** for companies that operate like this.
  

  Identity Intelligence Group, LLC

  Date: 03/31/2023

  Thank you for your review. We apologize for your experience. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website. We will have our Customer Care Center reach out to make it right.