Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
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  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

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  Sculpt Nation

  710 Century Parkway c/o Sculpt Nation Allen, TX 75013

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  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

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  V Shred LLC

  10750 Denton Drive Dallas, TX 75220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lead to believe that someone was going to contact me to make a custom diet plan in the initial questioning. They asked me some foods that I liked, and they based this diet on this questionnaire and what they gave me was a very difficult labor intensive I kinda would need a chef to prepare the meals that they want me to prepare OK too much for me Im 64 year old man recovering from cancer I dont Im not able to do all that they want me to do and they made it seem like it was gonna be that they were gonna help me and then there are support saying oh now they dont want to give money back for this diet plan and they didnt put any effort out in it. Its just something that they they have and they just sent it out , so it is not a custom planet by any means or stretch of the word custom would mean that it was ****** made for me. They asked me to a couple of food choices. Never spoke to me. That is not custom. That is misrepresentation when I when I saw that what the plan was, it was way beyond me . Its very difficult to program. Some other help that I wanted to talk to somebody and chat theres not really chat they give you specific questions that you could ask about that. They didnt really pertain to any of my questions all right and then when I I will just email them and just kinda keep getting the runaround and not getting any help , just the illusion of help really help answer my emails, but did not help me so I want a full refund. Thank you.

  

  Business Response

  Date: 10/30/2024

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced. We understand that each customer has unique needs and preferences, and we strive to provide a supportive, user-friendly experience through our diet programs and services. While our programs are designed to incorporate personal preferences collected through an initial questionnaire, we regret any miscommunication regarding the level of customization offered.

  To ensure transparency, our refund policy is available online, and we stand behind a no-questions-asked Money Back Guarantee. In response to this request, a full refund was processed on 10/30/2024 in the amount of $124. The customer should expect to see this refunded transaction on their credit card statement within 5-10 business days; however, depending on the credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on a paper statement.

  We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram to ensure customers have multiple ways to reach us whenever they need assistance. We sincerely wish the customer the very best on their health and wellness journey.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very frustrating experience with VShred, especially given my specific health needs and expectations based on the information provided during the sales process. Heres a structured way of what I would like to address:1. Misrepresentation: I believed the program would be based on customized meal plans and my metabolic assessment, accountability, and long-term results. But the service did not deliver as promised. Specifically, the discrepancy in the number of meal plans provided (21 days instead of an accurate 90-day plan) and a low-calorie diet that doesnt match what was advertised (focusing on carb cycling rather than calorie counting) was misleading.2. Health Concerns: When I explained my existing health conditions, including hypothyroidism and high blood pressure, during the consultation, the advisor and the trainer said the coach would speak with me regarding my concerns. The coach was not readily available. I started the program two weeks before being able to schedule a **** call with the coach. Again, this was misleading. I was told I would have someone to hold me accountable, yet no one was available on the day I presumably would start, aside from generated emails. I was told that I would have a live team calling me. No one has called me to this day.3. Failure to Deliver Metabolic Assessment: Despite requesting a metabolic profile multiple times, I still havent received this critical information, so I signed up.4. False Promises in Sales Communication: The advisor assured me that the program wasnt focused on calorie counting, which is crucial given my concerns about plateaus and maintaining long-term weight loss. However, the plan I received was primarily a low-calorie diet, which was not aligned with my understanding of the program. I participated in a 90-day weight loss challenge by VShred, which was successful. This program had me buy in for an entire year for $3997.00, paying ten times the amount I paid when I did it myself.

  

  Business Response

  Date: 10/21/2024

  Our client purchased the ******************* Coaching program on September 28, 2024 and was onboarded that same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  Our records show the client requested a cancellation of the program on October 11. One of our team members sent her a Refund Request Form to fill out so our team could review her situation. Our client submitted the form on October 14 and one of our team members attempted to contact her. We then tried to schedule a call but the calls werent going through because the client hadnt verified her phone number. Client reached out again that same day expressing dissatisfaction with the program.
  
  Our last communication with the client was on October 21 where we emailed the client to communicate we have been trying to contact her. Weve asked her to send us the best number to contact her so that we can call her as soon as possible and talk about next steps. We are waiting for a response from our client.

  Customer Answer

  Date: 10/21/2024

  Misrepresentation:
  In this instance, VShred provided false, misleading, or incomplete information about the product or service, which led me to make a purchase under false pretenses. The company did not deliver on the promises or expectations during the sales process.
  Promises Made During the Sales Process:
  If the advertisement promised that the program would deliver a certain type of service (such as a personalized metabolic assessment, customized meal plans, or a program designed to maintain weight loss), but those promises were not kept, this is a misrepresentation. (Please see attached email titled: False advertisement)
  VShred lured me in with an email saying they would discuss my metabolic assessment for free (see attachment). But no one ever spoke to me live regarding my metabolic assessment or let me know what I needed to do to lose weight. At our initial meeting, I told *** about my concerns with my Thyroid disease. I told her I gain weight because it slows down my metabolism. I express how I successfully used VShred for only $69 at a 90-day Challenge. Therefore, I know it works, and I need a trainer to help me understand how to keep it off. I told *** I needed accountability and someone to speak with me regularly. However, all I have received to this day are automatic emails.
  The service never addressed the reason I purchased the product.  
  Therefore, VShred misrepresented the product, as I purchased the plan on September 28, 2024. I advised VShred, along with filling out the questionnaire, that I would like to commence my program the week of October 6, 2024, giving them sufficient time to create my plan and have a live person working with me. I then met with ********* on October 7, 2024, to see if I had any questions; my only question was my metabolic assessment. But she was not the person to speak with; I had to speak with my Coach, who wasn't available for another week. Two weeks after I initially made the payment.
  Health Concerns Ignored:
  During my consultation, I informed *** of my health conditions (hypothyroidism and high blood pressure) and was promised a program tailored to my specific needs. However, I received a standard low-calorie meal plan that doesnt account for my condition, which is also a misrepresentation. The company did not provide the personalized service as promised, which led me to purchase the program under false pretenses.
  Breach of ******************************** did not deliver the product or service as agreed in the contract (whether a written, verbal, or implied contract), which may constitute a contract breach.
  I was verbally informed that I would have a live person to hold me accountable. A live person to tell my metabolic assessment, a live person to explain what I needed to do to work around my Hypothyroidism. None of those things came to fruition.
  I send a questionnaire about cancellation on October 11, 2024. I never said I wanted to learn how to lose weight. I said I wanted to learn how to keep off the weight and work with having Hypothyroidism and high blood pressure. I must address Those medical conditions before I can fully begin this program. Since VShred did not hold its end of the contract. That makes this contract breached.
  "Our records show the client requested a cancellation of the program on October 11. One of our team members sent her a Refund Request Form to fill out so our team could review her situation. Our client submitted the form on October 14, and one of our team members attempted to contact her. We then tried to schedule a call but the calls werent going through because the client hadnt verified her phone number. Client reached out again that same day expressing dissatisfaction with the program.
  Our last communication with the client was on October 21 where we emailed the client to communicate we have been trying to contact her. Weve asked her to send us the best number to contact her so that we can call her as soon as possible and talk about next steps. We are waiting for a response from our client."
  False Representation:
  I have included emails; VShred said they were trying to reach me. I have added my correspondence as evidence to show that it contradicts their statement.
  Please see the email trail below with VShred. I submitted the questionnaire on October 13, 2024. However, the company was closed and responded on Monday, October 14, 2024. No matter how hard I tried, I was unable to meet the representative. This is another false statement. I am waiting for V Shred's response to my latest email dated October 18, 2024.

  FROM:                    Subject                               Date Sent                                    body of the email.
  ***** P SILVA           REFUND/ PROCEDURES October 11, 2024, 9:24 AM      refund cancellation procedure
  V SHRED SUPPORT ********** App Inquiry -  OCTOBER 11, 2024, 1:39 PM   questionnaire filled out
  ********* A                No Subject                       October 14, 2024. 1:40 PM        request to call at 2:30 PT
  ***** P SILVA          No Subject                       October 14, 2024. 5:01 PM        agreed
  ********* A                No Subject                       October 14, 2024. 5:33 PM        unable to make call
  ***** P SILVA          No Subject                        October 14, 2024. 6:20 PM        suggested to call V Shred
  ********* A                No Subject                       October 15, 2024, 2:04 PM         Informed only can make one way calling
  ***** P SILVA           No Subject                      October 15, 2024, 2:17 PM         Suggested Zoom call
  ********* A                No Subject                       October 16, 2024, 4:05 PM         wanted to verify mobile number again
  ***** P SILVA          No Subject                       October 16, 2024, 4:48 PM         gave mobile number that was on file
  ***** P SILVA          No Subject                       October 18, 2024, 3:32 PM         inquiry when will V Shred call

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22445307
  
  I am rejecting this response because: 

  In this instance, VShred provided false, misleading, or incomplete information about the product or service, which led me to make a purchase under false pretenses. The company did not deliver on the promises or expectations during the sales process.
  Promises Made During the Sales Process:
  If the advertisement promised that the program would deliver a certain type of service (such as a personalized metabolic assessment, customized meal plans, or a program designed to maintain weight loss), but those promises were not kept, this is a misrepresentation. (Please see attached email titled: False advertisement)
  VShred lured me in with an email saying they would discuss my metabolic assessment for free (see attachment). But no one ever spoke to me live regarding my metabolic assessment or let me know what I needed to do to lose weight. At our initial meeting, I told *** about my concerns with my Thyroid disease. I told her I gain weight because it slows down my metabolism. I express how I successfully used VShred for only $69 at a 90-day Challenge. Therefore, I know it works, and I need a trainer to help me understand how to keep it off. I told *** I needed accountability and someone to speak with me regularly. However, all I have received to this day are automatic emails.
  The service never addressed the reason I purchased the product.  
  Therefore, VShred misrepresented the product, as I purchased the plan on September 28, 2024. I advised VShred, along with filling out the questionnaire, that I would like to commence my program the week of October 6, 2024, giving them sufficient time to create my plan and have a live person working with me. I then met with ********* on October 7, 2024, to see if I had any questions; my only question was my metabolic assessment. But she was not the person to speak with; I had to speak with my Coach, who wasn't available for another week. Two weeks after I initially made the payment.
  Health Concerns Ignored:
  During my consultation, I informed *** of my health conditions (hypothyroidism and high blood pressure) and was promised a program tailored to my specific needs. However, I received a standard low-calorie meal plan that doesnt account for my condition, which is also a misrepresentation. The company did not provide the personalized service as promised, which led me to purchase the program under false pretenses.
  Breach of ****************************** did not deliver the product or service as agreed in the contract (whether a written, verbal, or implied contract), which may constitute a contract breach.
  I was verbally informed that I would have a live person to hold me accountable. A live person to tell my metabolic assessment, a live person to explain what I needed to do to work around my Hypothyroidism. None of those things came to fruition.
  I send a questionnaire about cancellation on October 11, 2024. I never said I wanted to learn how to lose weight. I said I wanted to learn how to keep off the weight and work with having Hypothyroidism and high blood pressure. I must address Those medical conditions before I can fully begin this program. Since VShred did not hold its end of the contract. That makes this contract breached.
  "Our records show the client requested a cancellation of the program on October 11. One of our team members sent her a Refund Request Form to fill out so our team could review her situation. Our client submitted the form on October 14, and one of our team members attempted to contact her. We then tried to schedule a call but the calls werent going through because the client hadnt verified her phone number. Client reached out again that same day expressing dissatisfaction with the program.
  Our last communication with the client was on October 21 where we emailed the client to communicate we have been trying to contact her. Weve asked her to send us the best number to contact her so that we can call her as soon as possible and talk about next steps. We are waiting for a response from our client."
  False Representation:
  I have included emails; VShred said they were trying to reach me. I have added my correspondence as evidence to show that it contradicts their statement.
  Please see the email trail below with VShred. I submitted the questionnaire on October 13, 2024. However, the company was closed and responded on Monday, October 14, 2024. No matter how hard I tried, I was unable to meet the representative. This is another false statement. I am waiting for V Shred's response to my latest email dated October 18, 2024.

  FROM:                    Subject                               Date Sent                                    body of the email.
  ***** P SILVA           REFUND/ PROCEDURES October 11, 2024, 9:24 AM      refund cancellation procedure
  V SHRED SUPPORT ********** App Inquiry -  OCTOBER 11, 2024, 1:39 PM   questionnaire filled out
  ********* A                No Subject                       October 14, 2024. 1:40 PM        request to call at 2:30 PT
  ***** P SILVA          No Subject                       October 14, 2024. 5:01 PM        agreed
  ********* A                No Subject                       October 14, 2024. 5:33 PM        unable to make call
  ***** P SILVA          No Subject                        October 14, 2024. 6:20 PM        suggested to call V Shred
  ********* A                No Subject                       October 15, 2024, 2:04 PM         Informed only can make one way calling
  ***** P SILVA           No Subject                      October 15, 2024, 2:17 PM         Suggested Zoom call
  ********* A                No Subject                       October 16, 2024, 4:05 PM         wanted to verify mobile number again
  ***** P SILVA          No Subject                       October 16, 2024, 4:48 PM         gave mobile number that was on file
  ***** P SILVA          No Subject                       October 18, 2024, 3:32 PM         inquiry when will V Shred call

  
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 10/23/2024

  We sincerely appreciate the client for taking the time to share their detailed feedback. We take all feedback very seriously, as it allows us to continuously improve our services. It is unfortunate to hear about the challenges they have faced, as our primary goal is to provide full support to every client. We fully understand ******* concerns and frustrations and deeply apologize for the negative experience. While we know that an apology alone doesnt resolve their concerns, our heartfelt apologies reflect our commitment to making things right.
  The feedback provided is incredibly valuable, especially regarding the trainers not following procedures, the customization of the program, and our "guaranteed results" claim. While we strive to create a personalized experience tailored to each clients unique needs, we recognize that in this instance, the experience did not meet expectations.
  
  We understand that this may not be the resolution the client was hoping for, but we want to assure them that we are here to support them in any way we can. While our company-wide policies are designed to ensure consistency, we deeply empathize with the clients situation and are committed to working with them to address their concerns.
  
  V Shred values its reputation in the fitness and personal training industry and is dedicated to supporting clients in achieving their fitness goals. We have kept detailed records of all communications, including multiple attempts to contact the client. Unfortunately, the phone number on file was not functioning, and we provided screenshots showing our call attempts and the trainer's requests for the client to verify their phone number via two different email platforms.
  
  Our trainers are fully dedicated to helping clients navigate the program and achieve their fitness goals. V Shred has empowered millions of people worldwide, and we take pride in our strong reputation. We strongly encourage ***** to respond to her coach to verify their phone number so we can assist further. We remain committed to working with the client to find the best way forward and ensure their fitness journey is a successful one!
  We would like to thank the client again for sharing these concerns with us. We hope to have the opportunity to provide a more positive experience moving forward.

  Customer Answer

  Date: 10/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never joined V shred and canceled . They are now billing me $45.31 from the time I asked questions. Never received any information or product. I had my credit card company cancel their bill last month.

  

  Business Response

  Date: 10/16/2024

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their request, we processed a full refund in the total amount of $45.31 on 10/16/2024 and also canceled the subscription that was in their account. They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

  Customer Answer

  Date: 11/01/2024

  Its been resolved. Thank you

• Initial Complaint

  Date:10/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I messaged them, followed their procedure to cancel all future orders over two weeks ago and today I was charged again.

  

  Business Response

  Date: 10/14/2024

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on Facebook and Instagram so customers can have multiple ways to reach us any time of day.

  The customer emailed us asking us to cancel their subscription. We responded back asking for their account details but never heard back from the customer. In response to their request, we processed a full refund in the total amount of $131.61 (3 separate refunds of $43.87) on 10/14/2024 and also canceled their subscription. They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

  Customer Answer

  Date: 10/15/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22401310, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Jeffery Hobbs

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've financed a personal training program for 8 months of service from VShred. They have dropped me as a client, and I can't get in touch with anyone at the organization. My workouts have stopped being uploaded as well as my meal plans, but I'm still nearly $4,000 in debt and paying for the service they provided. This was supposed to be a highly customized workout and meal plan provided with support from a personal trainer. I have had to chase down meal plans and workout plans, all while working through a poorly developed application that does not suit the purpose it's supposed to serve. I'm unable to connect with anyone at the company to help me resolve the issue, outside of the personal trainer who I think is spread too thin as I keep having to chase down the meal plans and workout plans.

  

  Business Response

  Date: 10/15/2024

  Our client purchased the Accelerator Plus Coaching Program on March 18, 2024 and was onboarded shortly afterwards. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a welcome email with steps on how to move forward; and sending a link to a questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  
  Our refund policy explains this is a non-refundable program but does have a results guarantee if the client fails to achieve any results after following the plans created by their coach, submitting weekly check-ins and measurements, and following the program, they are eligible to request a refund.
  Our records show that the client has been communicating with her coach regularly, using the VIP Coaching app, and has received her free supplements included with her program.
  
  We have no record of the client raising any complaints or requesting a refund. On October *********************************** scheduling her next Zoom call with her coach. We are waiting for her to schedule her session.

  Customer Answer

  Date: 11/07/2024

  This company has no way of showing that I've filed requests for refunds because they don't keep track of their communications. At this point they're also denying an entire month of service that I paid for, and I'm missing two months of workouts I paid for. I'm not the first ****** to have this complaint and their refund policy says if you don't get results they'll refund you.

  

  Business Response

  Date: 11/08/2024

  We would like to thank ******* for reaching out and sharing her concerns. Acknowledging her frustration, its important to emphasize that client feedback is taken very seriously. We understand how crucial transparency and trust are, especially when it comes to communication and the delivery of services.
  
  To provide clarity on the points raised, the company maintains comprehensive records of all client interactions. After a thorough review, there was no documented request for a refund or related communication found. Additionally, records indicate that ******* has been actively working with her coach shown in the screenshot attached.
  From Katrinas initial sign-up in mid-March through her renewal in July and beyond, the logs confirm uninterrupted access to her scheduled workouts. Her calendar was consistently maintained, with workouts populated from the start of her plan on 3/17 through the end of the initial term on 6/22, resuming seamlessly after her 7/22 renewal and continuing without gaps.
  
  As for our refund policy, it is designed to ensure that clients who do not achieve results, despite following the program and actively participating, have a path to request consideration.
  
  Katrinas commitment and dedication to her health journey are deeply valued. V Shreds goal is to provide unwavering support and ensure she has the best experience possible. A VShred agent that the client has worked with previously will be reaching out to ******* today to address any specific concerns she may have or discuss any ways to enhance her current experience. We are here to assist promptly and ensure her satisfaction.
  
  We appreciate the opportunity to help, and we greatly appreciate Katrinas understanding. Any further questions or additional discussions are always welcomed.

  Customer Answer

  Date: 11/15/2024

  While the *** reached out and my coach and I are now on the same page about how long my membership lasts, the statement that I have had uninterrupted access to my workouts and meal plans is not true. I cannot emphasize enough that I do not have a problem with the coach I'm working with. I suspect she overclocked/overbooked and that's why these slips have happened. The two screenshots attached are to show when I communicated with her about the missing workouts. Also shellfish continues to be added to my meal plan even though I've indicated through conversation on zoom, chat, and in my initial sign up paperwork that I am highly allergic. The amount of attention that the company vshred gives their clients is not nearly the attention that they give these BBB complaints. If it were, I'm sure there would be far fewer people complaining about Vshred as a company. 

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22396496
  
  I am rejecting this response because: While the *** reached out and my coach and I are now on the same page about how long my membership lasts, the statement that I have had uninterrupted access to my workouts and meal plans is not true. I cannot emphasize enough that I do not have a problem with the coach I'm working with. I suspect she overclocked/overbooked and that's why these slips have happened. The two screenshots attached are to show when I communicated with her about the missing workouts. Also shellfish continues to be added to my meal plan even though I've indicated through conversation on zoom, chat, and in my initial sign up paperwork that I am highly allergic. The amount of attention that the company vshred gives their clients is not nearly the attention that they give these BBB complaints. If it were, I'm sure there would be far fewer people complaining about Vshred as a company. 
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 11/18/2024

  We would like to thank the client for her feedback and appreciate her willingness to share her concerns, as this helps us improve our practices and enhance the client experience.
  
  We empathize with the clients frustration regarding the inclusion of shellfish in one of her meal plans, especially given her allergy. While our review indicated that this was not communicated to her coach at the time, we acknowledge that missteps can occur and are committed to addressing and resolving such issues as soon as they are brought to our attention. We encourage clients to maintain open communication with their coach to ensure prompt and safe adjustments are made.
  
  Concerning access to workouts, we noted a gap before the clients renewal in July, aligning with her feedback. However, from the end of July through January, her workouts were consistent without missing days. We take this feedback seriously and remain committed to proactively addressing concerns to prevent future misunderstandings.
  Our coaches and support team strive to provide attentive, personalized service, and we are disappointed to hear that the client felt her needs were not fully met. While we acknowledge her observations regarding responses to complaints, we emphasize that our primary goal is to resolve client concerns proactively to avoid escalation. We remain dedicated to delivering the respect and care all our clients deserve, as reflected in the positive results many have shared.
  
  We are very happy to see that the client is currently in good spirits and maintaining communication with her coach, which is reassuring. Additionally, a V Shred representative who has been working with her will be reaching out again to see if there is anything more we can do to further enhance her journey and ensure she has the experience she deserves.

  Customer Answer

  Date: 11/23/2024

  There were gaps in the workouts, sometimes for a week or more. My coach backfilled the calendar but there were times when they were blank and I had to chase the coach for the workouts. This program is supposed to support me on a fitness journey and be an answer to how I can see to my fitness with support. Instead I'm having to submit constant changes to my meal plans to avoid shellfish and having to communicate nutritional needs over and over again and ask for my workouts to be posted so that I can try to get to them. The app doesn't alert me when I have a new message. The entire thing is a farce, falsely advertised, and my concerns are not being heard or acknowledged. I'm putting in the work that it takes maintaining my workout program and my meal plan and my communication with my coach which have all cost me more than $4000 and have not been delivered on to the extent promised in the advertising or in the sales calls. Which is to say I have not gotten what I've paid for. I paid for a coaching program that coaches and supports me. Not a coaching program that I have to oversee and dictate and needs constant touch points from me to function. 

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22396496
  
  I am rejecting this response because: There were gaps in the workouts, sometimes for a week or more. My coach backfilled the calendar but there were times when they were blank and I had to chase the coach for the workouts. This program is supposed to support me on a fitness journey and be an answer to how I can see to my fitness with support. Instead I'm having to submit constant changes to my meal plans to avoid shellfish and having to communicate nutritional needs over and over again and ask for my workouts to be posted so that I can try to get to them. The app doesn't alert me when I have a new message. The entire thing is a farce, falsely advertised, and my concerns are not being heard or acknowledged. I'm putting in the work that it takes maintaining my workout program and my meal plan and my communication with my coach which have all cost me more than $4000 and have not been delivered on to the extent promised in the advertising or in the sales calls. Which is to say I have not gotten what I've paid for. I paid for a coaching program that coaches and supports me. Not a coaching program that I have to oversee and dictate and needs constant touch points from me to function. 
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 11/27/2024

  We sincerely thank the client for the opportunity to address their concerns. Transparency and exceptional service are cornerstones of our commitment to every client, and we take this responsibility seriously throughout their journey with us.
  
  Our records reflect meticulous documentation of all communication between clients and their coaches, ensuring clarity and accountability at every step. In this instance, the clients coach has consistently provided attentive and personalized support, offering encouragement and prompt solutions whenever concerns arose. For example, when the client raised an issue regarding her workout plans, the coach responded with the following:Im not just looking into this. Its all here. Im correcting this for you. And appreciate you. Your workouts have been updated through December. How about you focus on your part and Ill just confirm when this is all organized. Perfect that you sent the screenshots. Im ready to do everything in my power to over-deliver for you.Regarding the clients concerns about meal plans, we deeply apologize for the inclusion of shellfish in two meals across eight plans, each containing seven days of meals.
  
  While we encourage clients to openly communicate any dietary restrictions with their coaches, we regret any inconvenience this may have caused and remain committed to prompt adjustments when needed. Attached to this response is a screenshot of the clients meal plans and revisions, which reflect our efforts to accommodate individual preferences and dietary needs. Our meal plans are designed to be flexible and customizable, and we encourage ongoing collaboration between clients and their coaches to create plans that best fit their needs. We want to reassure clients that we welcome and encourage such revisions to make their experience as seamless and tailored as possible.
  
  While are saddened to hear that the client has expressed dissatisfaction with the level of support received, we would like to emphasize the consistent efforts made by her coach and our support team to provide guidance and encouragement. We acknowledge that certain features of our app, such as notifications, may have impacted her experience, and we are actively working to enhance functionality to better meet our clients needs.
  
  We also recognize the clients feedback regarding the value of the program in relation to its cost. This perspective is important to us, and we are committed to refining our services to ensure we deliver on the promises made during enrollment and advertising.We appreciate the clients feedback, as it helps us identify areas for growth and improvement. We remain dedicated to providing personalized and compassionate support to all clients and encourage her to continue collaborating with her coach to stay on track with her fitness journey. Additionally, we urge clients to openly share any concerns or suggestions, as this partnership thrives on transparent communication. Our coaches are committed to addressing issues and adapting plans, but they rely on clients to inform them of any challenges so they can make things right as soon as possible.

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22396496
  
  I am rejecting this response because the company is purposefully steering the conversation away from the root issue which is that the support provided does not align with what I was promised during the sales call. The business continues to say they value transparency yet these responses have been doctored to reflect better on the company instead of acknowledging the mistakes made and the lack of follow through on promises made during the sales call. The business continues to say they value communication, but again, they do not acknowledge the lack of communication during my time in the program and the fact that the communication has been spotty at best, especially in regard to their client success team. 
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 12/06/2024

  We would like to once again sincerely thank the client for sharing their concerns. We deeply value the opportunity to understand their experience and identify areas for improvement. Providing exceptional support throughout each clients fitness journey is our top priority, and we take this feedback seriously.
  
  We understand the clients frustration regarding gaps in their workout calendar. While our records indicate that the coach promptly backfilled the missing workouts and maintained communication to resolve the issue, we acknowledge any inconvenience this may have caused. Since the clients last message indicating plans to book a Zoom call, the coach has reached out six times, including today 12/6, via the VIP app. These efforts reflect a consistent commitment to providing proactive support and helping the client stay on track.Additionally, another V Shred representative reached out via email on 12/5, stating:
  "I received communication regarding frustrations with the program and would like to resolve this as soon as possible! Would you mind setting up a call with me? Please let me know what time works best for you, and I will do my best to accommodate. Thank you!"
  Unfortunately, we have not yet received a response.
  
  We strive to offer flexible, customizable meal plans tailored to each clients preferences. We sincerely apologize if the need for repeated adjustments to align with dietary requirements caused any challenges. Collaboration between clients and coaches is at the heart of our program, and we remain committed to addressing concerns promptly to create a seamless and supportive experience.
  We also recognize the clients concerns about the apps notification system and how it may have impacted communication. While the app is designed to streamline interactions, we are actively working on enhancements to improve functionality and ensure timely updates for all users.
  
  The clients feedback regarding the programs value and their investment is incredibly important to us. Our program thrives on collaboration, where clients and coaches work together to achieve success. While we believe the program offers significant benefits, we acknowledge the clients concerns and are continually refining our processes to better meet and exceed expectations. However, as noted, the client has not recently responded to their trainers outreach, limiting our ability to provide additional support.We remain committed to offering personalized guidance and exceptional service. To ensure the client receives the experience they deserve, we strongly encourage open communication and collaboration so we can address any outstanding concerns and continue supporting them on a positive, productive fitness journey.

  

  Business Response

  Date: 12/06/2024

  We would like to once again sincerely thank the client for sharing their concerns. We deeply value the opportunity to understand their experience and identify areas for improvement. Providing exceptional support throughout each clients fitness journey is our top priority, and we take this feedback seriously.We understand the clients frustration regarding gaps in their workout calendar. While our records indicate that the coach promptly backfilled the missing workouts and maintained communication to resolve the issue, we acknowledge any inconvenience this may have caused. Since the clients last message indicating plans to book a Zoom call, the coach has reached out six times, including today 12/6, via the VIP app. These efforts reflect a consistent commitment to providing proactive support and helping the client stay on track.
  
  Additionally, another V Shred representative reached out via email on 12/5, stating:
  "I received communication regarding frustrations with the program and would like to resolve this as soon as possible! Would you mind setting up a call with me? Please let me know what time works best for you, and I will do my best to accommodate. Thank you!"
  Unfortunately, we have not yet received a response.
  
  We strive to offer flexible, customizable meal plans tailored to each clients preferences. We sincerely apologize if the need for repeated adjustments to align with dietary requirements caused any challenges. Collaboration between clients and coaches is at the heart of our program, and we remain committed to addressing concerns promptly to create a seamless and supportive experience.
  We also recognize the clients concerns about the apps notification system and how it may have impacted communication. While the app is designed to streamline interactions, we are actively working on enhancements to improve functionality and ensure timely updates for all users.
  
  The clients feedback regarding the programs value and their investment is incredibly important to us. Our program thrives on collaboration, where clients and coaches work together to achieve success. While we believe the program offers significant benefits, we acknowledge the clients concerns and are continually refining our processes to better meet and exceed expectations. However, as noted, the client has not recently responded to their trainers outreach, limiting our ability to provide additional support.We remain committed to offering personalized guidance and exceptional service. To ensure the client receives the experience they deserve, we strongly encourage open communication and collaboration so we can address any outstanding concerns and continue supporting them on a positive, productive fitness journey.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  V shred and sculpt nation Products did not work for me. I did not lose 1 pound and I would like a return and cannot get a hold of them on the phone or in their website. Its impossible vshred owes me ***** Sculp nation owes me *****. Total is one ******. Both withdrawals happened on 8/15 and 8/16.

  

  Business Response

  Date: 10/09/2024

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on ******** and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their support request, we processed a full refund in the total amount of $110.54 (2 separate refunds of $52.61 and $57.93) on 10/09/2024. They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VShred sold me a program based on false advertising. I initially purchased a lower-cost version of the program that included a metabolic profile that showed me how to adjust the carbs each day. The calorie counts were higher on high-carb days and lower on low-carb days as expected. The calorie counts ranged from ***** to around *****. I was satisfied with this information, and I believed that the VIP Elite coaching program would help me put it into practice. The lengthy sales videos explained the importance of varying carbs to accelerate fat burning while downplaying the role of calories.The sales *** promised that if I purchased the Elite VIP program, I would receive a 90-day customized meal plan based on the concepts discussed in the sales videos. I believed the plan would be as described in the videos and my metabolic profile. I spoke at length with the sales *** about my concerns about plateaus and calorie counting. She promised this plan was not about calories.Nothing the *** said turned out to be true. I received a low-calorie meal plan of 1600 calories daily with variations in the macros but not the calories. Instead of 90 days of customized meals, I'm only receiving 21 days worth. They're calling it 90 days of meal plans, but this is wrong. I get 7 days of custom meals once a month for three months, and I'm expected to ***eat the one-week meal plan for four weeks.Furthermore, the program requires me to consume several small meals per day. The latest research shows that this can cause poor glycemic control, which I have experienced. When I explained the health issues it creates for me, my coach dismissed my concerns and insisted I do it anyway. Had I been told upfront that I would only receive seven days of meals per month, that I would have to eat several small meals per day, or that it was a low-calorie diet, I would not have purchased the program. Today is October 2nd, and my start date is October 8, but they are refusing to refund my money.

  Customer Answer

  Date: 10/03/2024

  This is to notify you that VShred sent me a full refund.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had three appointments scheduled since September started. Time being the most precious resource, I made it a priority to be present and punctual, even with a busy schedule. Regrettably, I experienced the disappointment of being stood up three times consecutively. I have unfortunately wasted 30 minutes of my time every time. With no recipient on the other side, facing a computer screen. Following that, I was informed via email and text message that the coach was unable to attend due to a prior commitment with another client. I am here to express my dissatisfaction and file a formal complaint.The behavior is insulting and shows a lack of respect for time, life, and trust.I am deeply offended and greatly astonished by the company's disregard for their customers.I was promises a free program if I showed up. I want at least that part of the contract respected.*****-******

  

  Business Response

  Date: 09/30/2024

  Customer satisfaction is of utmost importance to us, and we apologize for the inconvenience the customer has experienced.

  In response to their request, we have added our digital fitness program MOVE to their account for free. The customer can login to their account to use that program immediately and is their program to keep forever. The customers issue has also been escalated so we can look into this further.

  We sincerely apologize to the customer and are grateful they have given our program another try.  We offer 24/7 customer support via email, live chat, and DM on Facebook and Instagram so the customer has multiple ways to reach us any time of day should they need assistance in the future!

• Initial Complaint

  Date:09/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/29/2024, I saw Vshred ad on *******. I started ordering the program for $57 but, the order went into a loop to add additional products that I did not want. It would not let me get out of the loop. I could not tell If the order was completed or not. I did not get a receipt or confirmation of my order. The loop offered new products or services and did not give an option to reject on the second item. I could not get back to anything without listening to the add for each additional item again. It just timed out. I was charged $ ***** and I want full refund per their 100% no questions asked offer.I never signed up separately for a customer profile but ******************** site automatically had created my profile with billing of initial ************** bottle order. There's no option to remove my card payment info or option to cancel or reach support team from within site. ************************** offered 100% money back guarantee and I will like to take advantage of that now. please cancel our my profile and provide me a confirmation email and refund email.

  

  Business Response

  Date: 10/03/2024

  Customer satisfaction is our top priority, and we sincerely apologize for any inconvenience this customer may have encountered while ordering from our website.

  We take pride in the quality of our products and services, and we offer a 100% Money Back Guarantee to ensure our customers feel confident in their purchases. In this case, the customer experienced technical difficulties during the ordering process, resulting in unwanted additional charges. We understand how frustrating this can be and are committed to resolving this matter promptly.

  As of 10/01/2024, we have processed a full refund in the amount of $62.42. The customer should expect to see the refunded transaction reflected on their statement within the next 5-10 business days, depending on their bank's processing times. We have also sent an email confirming the refund and the cancellation of their profile, per their request.

  We are always here to help, and our customer support team is available 24/7 through email, live chat, and direct messaging on ******** and Instagram. We are happy to assist with any concerns or further questions the customer may have.

  Thank you for giving us the opportunity to resolve this matter, and we wish the customer all the best on their fitness journey.

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** D. *******

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for service. They kept sending me invalid log in details. Every time I made a complaint, they would send me invalid log in codes,. I never got to log on to their program so I can't say it was a valid way to get in better shape. They just send me a different log in code every time I complain I can't log in, then tell me to reach out to live chat, that just gives me invalid log in. If I could actually use the program by being able to.log in, it might be a great program. But they continue to give me invalid codes and I was able to access the program I paid good money for. I'd appreciate a full refund, once it was proven I never actually could log in at all, at any time.

  

  Business Response

  Date: 09/30/2024

  Customer satisfaction is of utmost importance to us, and we apologize for any inconvenience the customer may have experienced.

  \We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield. If the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and conditions are stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement. We also offer 24/7 customer support via email, live chat, and DM on Facebook and Instagram so customers can have multiple ways to reach us any time of day.

  In response to their support request, we processed a full refund in the total amount of $60.14 on 09/30/2024. They should expect to see the refunded transaction reflected on their credit card statement within the next 5-10 business days. However, please note that depending on their credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on their paper statement.

  We sincerely wish the customer the very best on their fitness journey!