Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Ecommerce

Ask-Crew

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 228 total complaints in the last 3 years.
  • 90 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unknown charges amounting to $150 to a company called escrow. I do not know them.

    Business Response

    Date: 09/20/2023

    Re: Case **********; name *************************

    Dear Sir or Madam,

    We are writing to you in response to your letter dated September 15, 2023 regarding the message of ****************************** 

    We sincerely apologize for any inconvenience that ******************** may have experienced and would like to emphasize our unwavering commitment to customer satisfaction.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. No accounts are created automatically at our service. Additionally, customers can subscribe to our services only after providing their billing information during the payment process on our website. Without the initial charge it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We would like to confirm that ************************ subscription was canceled. We have reviewed records in our database and identified a total of $232 in charges to ************************ bank account, broken down as follows: $74, $74, $74, $1, $1, $8. We confirm that we took a decision to refund the whole amount of $232 to ********************. The refund process is currently underway and ******************** should receive the refund shortly. 

    In case ******************** has any other questions with respect to our service, our customer support team at ********************************** will be glad to assist. We look forward to welcoming ******************** back as a satisfied customer in the future.

    Thank you in advance. 

    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:07/18/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting charged every month for ask-crews and there is no way for me to figure out how to stop it.

    Business Response

    Date: 08/02/2023

    Re: Case ID ********; ***********************

    Dear Sir or Madam,

    We are writing to you in response to your letter dated July 19, 2023 regarding the complaint (the Complaint) of ****************************
    **************** claims that she keeps getting charged every month for Ask-Crew subscription and there is no way for her to figure out how to stop it.
    We apologize for any possible inconvenience caused to **************** and kindly inform you that all Ask-Crew users can easily cancel their subscription in their account settings or by contacting our customer support team at *********************************************************.

    We kindly inform you that all the charges of Ms. ******* account were declined by the bank, therefore we made no actual charges of her account. The subscription of **************** has also been canceled and we will not make any further charges of her account. 
    We strive to provide every customer with the best possible experience at our service, and we work hard to make sure that happens. 
    With respect to the request of ****************, we kindly inform you that we will be happy to see her among Ask-Crew satisfied customers in the future. 
    Taking this opportunity, please be informed that we are committed to cooperation and assistance.


    Best regards,
    Ask-Crew


    Customer Answer

    Date: 08/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    From: ************
    Date: Tue, Aug 8, 2023 at 4:17 PM
    Subject: Complaint is 20326389
    To: ***** L


    Hello, I have heard from ask-crew and my issues were resolved.


    Thank you!



    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $10 dollars for service and I have yet to have an email sent to get started on the problem. I have check daily both email and junk mail and have not received any information. I also, want to cancel with this company and I haven't gotten a response from that as well.

    Business Response

    Date: 05/26/2023

    Re: Case ID ********; *************************
    Dear Sir or Madam,
    We are writing to you in response to your letter dated May 4, 2023 regarding the complaint (the Complaint) of *****************************
    *************** claims that she paid for the service but never got a confirmation email about her Ask-Crew account. 
    We apologize for any possible inconvenience caused to *************** and kindly inform you that all Ask-Crew users receive access to a chat with an expert immediately after payment. There is no need to wait for a confirmation email to start communication with an expert.  
    We kindly inform you that the charge of 10 USD was refunded from our side, and the subscription of *************** has been canceled. We will not make any further charges of her account. 
    We strive to provide every customer with the best possible experience at our service, and we work hard to make sure that happens. A customer can easily cancel his subscription in his account settings. Alternatively, a customer can cancel his subscription by contacting our customer support team at *********************************************************. 
    With respect to the request of ***************, we kindly inform you that we will be happy to see her among Ask-Crew satisfied customers in the future. 
    Taking this opportunity, please be informed that we are committed to cooperation and assistance.
    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:01/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent me an email notifying me that they had charged my credit card and I know I have not signed up for whatever ithis company claims they do or service they provide. So I quickly checked my account and sure enough they had charged me $74 , which prompted me to look further into activity in my account. That is when I discovered that they had charged my account $1.00 6 or 7 days prior to the $74 charge . I believe they somehow hacked my credit card , they are running a scam, that is why they charged me the initial amount of $1.00 to see if they could access/ my credit card and when they found out that they could because the $1.00 charge went through, they then proceeded to charge the larger amount of $74 6-7 days latter. I never knowingly or willingly sigh up for there supposed service..

    Business Response

    Date: 02/22/2023

    Re: Case **********; *************************

    Dear Sir or Madam,

    We are writing to you in response to your letter dated February 1, 2023 regarding the complaint (the Complaint) of ***************************** 

    ***************** claims that she wishes to get refund of the payment for our service, permanently cancel the subscription and to stop any further charges.

    We apologise for any negative experience of *****************. We strive to provide every customer with the best possible experience at our service, and we work hard to make sure that happens. A customer can easily cancel his subscription in his account settings. Alternatively, a customer can cancel his subscription by contacting our customer support team at *********************************************************. 

    With respect to the request of *****************, we kindly inform you that Ms ******** subscription has been cancelled and we will not make any further charges of her account. In addition, we refunded $74 transaction.

    Taking this opportunity, please be informed that we are committed to cooperation and assistance.

    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:01/10/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Although I agreed with the initial terms of service with Ask-Crew on November 26, 2022; I have called and left a voicemail notifying the company to cancel this agreement on December 3, 2022. I've attempted to use two different email addresses (used by Ask-Crew) to try and cancel the service agreement with them, but both of their email addresses were returned as "mailer-**************** on December 3, 2022. Therefore, canceling by email is not possible so I left a voicemail message within a week of signing-up to their service agreement. My voicemail message provided my full name and telephone number as I explained to Ask-Crew (in my voicemail message) that I was canceling their monthly service agreement. The problem is, now that they have my debit card information, Ask-Crew keeps attempting to make electronic charges to my account. My objective is to permanently stop Ask-Crew from continuing to try and charge my debit card since I called them to cancel their service within a week of signing-up.

    Business Response

    Date: 01/13/2023

    Re: ************************; ***********************

    Dear Sir or Madam,

    We are writing to you in response to your letter dated December 30, 2022 regarding the complaint (the Complaint) of Mr ***************************************************** claims that he could not cancel his subscription to our service and that he wishes to permanently cancel the subscription and to stop any further charges.

    We apologize for any negative experience of ***************. We strive to provide every customer with the best possible experience at our service, and we work hard to make sure that happens. A customer can easily cancel his subscription in his account setting. Alternatively, a customer can cancel his subscription by contacting our customer support team at *********************************************************. 

    With respect to the request of ***************, we kindly inform you that Mr ******* subscription has been cancelled and we will not make any further charges of his account.
    Taking this opportunity, please be informed that we are committed to cooperation and assistance.

    Best regards,
    Ask-Crew

    Customer Answer

    Date: 01/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Late November. I contacted them with a problem. They could not help. At all. Charged me $74. After paying the$1 fee, twice. I received no help. Their phone is not working.

    Business Response

    Date: 01/24/2023

    Re: ************************; *************************

    Dear Sir or Madam, 

    We are writing to you in response to your letter dated January 9, 2023 regarding the complaint of ***************************** 

    ******************* claims that he approached us for help, did not receive the help that he expected and was charged with $74 that he wishes to refund.

    We apologize for any negative experience of *******************. We strive to provide every customer with the best possible experience at our service, and we work hard to make sure that happens. 

    A customer can easily cancel his subscription in his account settings. Alternatively, a customer can cancel his subscription by contacting our customer support team at *********************************************************. 

    With respect to the refund request of *******************, we kindly inform you that according to our Terms of Use & Service available at *********************************************************, the subscription fee is non-refundable. We also conducted an internal quality check of this particular case, and we confirm that Mr ******* received our service in full. 

    With respect to the cancellation request of *******************, we confirm that ******************* did not use the self-cancellation mechanism available to every user in his account. Our Customer Support team also did not receive ********************* requests to cancel the subscription. However, once we received this Complaint, ********************* subscription has been cancelled and we will not make any further charges of his account.

    Taking this opportunity, please be informed that we are committed to cooperation and assistance.

    Best regards,
    Ask-Crew

    Customer Answer

    Date: 01/24/2023

     
    Complaint: 18710259

    I am rejecting this response because:I was not informed of the fee. You charged me twice for the dollar fee. On top of the$74 dollar fee. Why would I subscribe to your business? That was of absolutely no help ? I have called numerous times. I called the very *************. You are a scam company. I am officially unsubscribed. Do it. You would steal? 

    Sincerely,

    *************************

    Business Response

    Date: 01/30/2023

    Re: ************************; *************************

    Dear Sir or Madam, 

    We would like to inform that we carefully reviewed ********************** complaint and issued a refund of $74 on 26 January 2023. Our team apologizes for any inconvenience that ******************** may have experienced.

    We also would like to ensure that we are committed to cooperation and assistance.

    Best regards,
    Ask-Crew

Ask-Crew is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.