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Business Profile

Computer Software

Pdfguru.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently I noticed two charges from Pdfguru coming out of my checking account. One for .99 and the other for *****. As I checked into it I realized it wasnt anything I signed up for. I have an apple phone and I can convert to pdf using notes app that is already on the phone. I can only assume my grandaughter downloaded the app as she plays on my phone - she is very computer savvy and uses electronics beyond what I am capable of. When I download apps I keep track of them inside the subscription section of my iPhone and it wasnt on there. I emailed the company and asked to be reimbursed but they state since I downloaded the app they arent willing. They also state I opened an email and I went through my email trash and have only found emails of me requesting them to cancel. Since my grandaughter is only 10 I feel as if a reimbursement for a subscription isnt a big request. I would be happy to pay for the one download they claim I made.

    Business Response

    Date: 11/15/2024

    Dear ****,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on Aug 14, 2024, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of 49.99 USD unless canceled before the time of renewal.We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we can confirm that all charges (totaling $100.97) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
    Should you have any additional questions or require further clarification, please contact our support team at ******************************. We remain committed to assisting you.

    Best regards,
    PDF GURU Team

    Customer Answer

    Date: 11/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Friday 13 September 2024 I tried pdfguru.com decided I don't want to use their services and would like to delete my account. I ve already have had my social security number compromised by a ******** ******* po box 217 Moab Utah ***** number ************

    Business Response

    Date: 11/18/2024

    Dear Customer,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

    PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We have reached out to you at the email address provided in the complaint to request additional information so we can investigate this matter further.

    Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.

    Best regards,
    PDF GURU Team

    Customer Answer

    Date: 11/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as there is no bill.  I do not want this service and I do not want to subscribe to your services let's make this clear.

    Sincerely,

    ******** *****

Pdfguru.com is NOT a BBB Accredited Business.

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