Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased a 7 day limited access to download one PDF document and it did not warn me I would be purchasing a subscription and would be charged $69.00 CAD after the initial week.I emailed company for a refund due to their misleading information and they refused. They also attempted to charge my card again after another 7 days after saying my subscription was cancelled but luckily it did not go through.I would like a refund for the amount that was charged as there was no indication this would be a weekly subscription. This feels very deceitful and bad business practicing.

  Business Response

  Date: 09/08/2025

  Dear Customer,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on August 22, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling $51,97. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.
  Best regards,
  PDF GURU Team

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Mezzo

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, your merchant has been charging me $49.99 for the past two months, Im formally requesting a refund of my money for both months. I originally used your services to purchase one document for $1.99 and did not opt- in to any subscription services, nor was it disclosing in any clear way that I was opting into a subscription with your merchant. Again, I am formally requesting a refund for both months for a total amount of $99.98.

  Business Response

  Date: 09/02/2025

  Dear *******,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on July 16, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $49.99 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we have confirmed charges totaling $101.97. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Regarding the refund, please note that while we have processed it immediately, it typically takes 710 business days to appear in your account, depending on your banking institutions processing times.
  
  Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.
  
  Best regards,
  PDF Guru Team
  

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Elizondro

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed after paying $0.99 for an online file conversion. This transaction turned into an unauthorized subscription of $49.99. **************** did cancel the so called subscription but refused to refund. ****** Search found negative reports about PDF GURU that scammed some other people with the same operating mode

  Business Response

  Date: 08/25/2025

  Dear ******,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  PDFGuru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  According to our records, on August 12, 2025, you enrolled in our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $49.99 USD unless canceled before the time of renewal.
  We are sorry to hear that your experience did not meet your expectations and sincerely apologize for any frustration caused. Our aim is always to provide a smooth and transparent service.
  A review of your account confirms total charges of $50.98 USD. We understand that you have already disputed this transaction with ******, and we kindly ask for your patience while ****** completes its review and communicates the outcome directly to you. Please note that while a transaction is in dispute status with ******, we are unable to issue a refund directly, as the resolution must be handled through ******* process.
  If you have any additional questions or require further assistance,please contact our support team at ******************************. We remain committed to resolving your concerns.
  Best regards,
  PDFGuru Team

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23787300
  
  I am rejecting this response because:
  Screenshot from my ****** account does show a payment of $0.99 for the file conversion on Aug, 12 and then 7 days after that transaction (on Aug, 19) PDF Guru added a subscription of about $50 behind my back.  If I did approve a subscription on Aug, 12, $50 would be charged at the same time. Its a typical scammer stuff and everyone has been warned on the web about PDF Guru. 

  Anyway a screenshot shows the same complaints against PDF Guru and refund was successfully obtained through BBB.

  Sincerely,
  
  Prasit Viengchai

  Business Response

  Date: 09/04/2025

  Dear Customer,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  PDFGuru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on August 12, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling ***** USD. Given the circumstances, we have authorized a complete refund of this amount.We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at [*****************************************].We remain committed to assisting you.
  Best regards,
  PDFGuru Team.

  Customer Answer

  Date: 09/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Prasit Viengchai

• Initial Complaint

  Date:08/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service on 8/14/25. I tried to contact them after to cancel so I wouldnt be charged $50. They do not answer the phone, they do not respond to email, and this is absolutely ridiculous.

  Business Response

  Date: 08/15/2025

  Dear *****,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on August 14, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $49.99 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we have confirmed charges totaling $1.99, corresponding to the introductory payment. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institutions processing times.
  
  Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.
  
  Best regards,
  PDF Guru Team
  

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 7 day limited access to download one document and it DIDNT warn me I would be purchasing a subscription and would be charged ***** after the 7 days. I asked the company for a refund due to their misleading information and they refused. All I want is my money back because there was no indication that I was allowing them to charge me after I paid for the single download.

  Business Response

  Date: 08/05/2025

  Dear ***,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on July 28, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $49.99 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we have confirmed charges totaling $50.98. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institutions processing times.
  
  Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.
  
  Best regards,
  PDF Guru Team
  

  Customer Answer

  Date: 08/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice by a company called PDF GURU, based in *******, ******, for a service I never knowingly subscribed to.The first deduction occurred on Monday, June 30, 2025, at 12:33 PM, for $49.99 USD.The second deduction occurred on Wednesday, July 30, 2025, at 12:33 PM, again for $49.99 USD.Both transactions were unauthorized. I never agreed to any subscription or recurring payments. I only discovered the charges through my bank alerts.I contacted PDF GURU via email to report the issue, and their support team responded by asking for private card information, which is unsafe and should never be shared. This raised major concerns about the security and legitimacy of their support.I am reporting this case as fraudulent activity and requesting assistance from the BBB in investigating the business and helping recover the amounts taken. No service was provided, and their communication practices were highly unprofessional and risky.

  Business Response

  Date: 07/30/2025

  Dear ******,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we can investigate this matter further.
  Should you have any additional questions or require further clarification, please contact our support team at *****************************************. We remain committed to assisting you.
  Best regards,
  PDF GURU Team

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23674548
  
  I am rejecting this response because:
  I subscribed for 1.99$  (a one-time use), but Ive now been charged twice for $49 without my consent.

  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 07/30/2025

  Dear ******,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  PDFGuru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on June 23, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal. Second charge for monthly subscription was deducted on July 30, 2025.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling ****** USD. Given the circumstances, we have authorized a complete refund of this amount.We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at [*****************************************].We remain committed to assisting you.
  Best regards,
  PDFGuru Team.

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** on June 30, 2025 by thepdfgurucom ******* ** without my informed consent or explicit authorization.On June 23, 2025, I used what was presented as a free or low-cost PDF conversion tool on their website. I agreed to pay a small fee of 0.99 for a one-time document download not for a recurring subscription. There was no clear notice of any automatic billing, nor did I receive a confirmation email or subscription agreement.A week later, I was unexpectedly charged *****. I had no intention to subscribe to any monthly service, and I have not used the platform since the initial document. I believe this charge was misleading and deceptive.I contacted the support email listed on the website but received no resolution. I now request intervention to resolve this unfair billing practice.Requested Resolution: Full refund of ***** ($54)Immediate and permanent cancellation of any subscriptionWritten confirmation that no further charges will occurSupporting Documents: I can provide a bank statement showing:The initial 0.99 charge (June 23, 2025)The unauthorized ***** charge (June 30, 2025)

  Business Response

  Date: 07/30/2025

  Dear *********,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  PDFGuru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on June 23, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** EUR unless canceled before the time of renewal.
  Also on June 23 and June 25, 2025 a 0.99 EUR charge was made for a an upgrade you accepted during checkout. This upgrade includes optional premium tools,depending on the features you chose. Its not a recurring fee, just a single optional add-on that you confirmed while completing your purchase.
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  Upon thorough review of your account, we have confirmed charges totaling ***** EUR. Given the circumstances, we have authorized a complete refund of this amount.We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
  Should you have any additional questions or require further clarification, please contact our support team at [*****************************************].We remain committed to assisting you.
  Best regards,
  PDFGuru Team.

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PDFguru (online seller) used a deceptive method to get a full subscription of $49.00. They offer a subscription of $1.99 for one week and then it converts to a full subscription without notice or letting buyer know that this will occur.

  Business Response

  Date: 07/17/2025

  Dear *** *********,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

  
  PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  Our records indicate that on July 10, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.

  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

  
  Upon thorough review of your account, we have confirmed charges totaling ***** USD and 1.99 USD. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.

  
  Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.
  Best regards,
  PDF GURU Team

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *********

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24th 2024, I searched for a way to convert a document from one format to another. PDF Guru came up and it was 99 cents to do what I needed, for which I paid using my credit card. All they sent me was a welcome email with log-in information and then billing email for ************************************************************************************************ a subscription or charged any recurring fees. Now it turns out that they kept billing my credit card all the way till May 2025 for ***** each month, even though I never logged in, or never used the service after that one-time occasion on October 24th, which I paid for the same day. In December 2024 they billed me twice: December 5th and December 30th. Some of the charges originated from ****** and some from ***. They never sent any email informing me of any other charges besides that 99 cents bill on Oct. 24th. I had no idea I was enrolled in a subscription, for which I never gave my consent. All other companies I ever had a subscription with send me an email BEFORE they charge my card, to inform of the upcoming charge. But not PDF Guru! They use predatory methods to extract money. In my opinion, they should refund all of my money, besides the initial 99 cents. So far, they only refunded May 2025 charge, which was incurred after them acknowledging my cancellation on My 6th. They offered me 2-years of free service instead. Why would I need 2 more years of service I never used or needed in the first place???

  Business Response

  Date: 05/27/2025

  Dear ****,
  
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.
  
  PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  
  Our records indicate that on October 24, 2024, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $49.99 unless canceled before the time of renewal.
  
  We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
  
  Upon thorough review of your account, we can confirm that all eligible charges (totaling $199.96) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.
  
  Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.
  
  Best regards,
  PDF Guru Team
  

  Customer Answer

  Date: 06/01/2025

   
  Complaint: 23376874
  
  I am rejecting this response because: 

  The refund of $199.96 received by me totals 4 payments of $***** only. PDF Guru charged me 7 payments of $*****, one on each of the following dates: Nov. 5th, 2024, Dec. 5th, 2024, Dec. 30th 2024, Jan. 29th, 2025, Feb. 28th, 2025, Mar 30th, 2025 and April 29th, 2025. So the total for those 7 payments is $349.93. I received $199.96 only. Three payments of ***** are still missing, which comes to $149.97 still outstanding. I think they should reimburse those as well.

  Sincerely,
  
  **** *****

  Business Response

  Date: 06/03/2025

  Dear ****,
  Thank you for your continued communication.

  We truly regret any inconvenience you have experienced, and we appreciate the opportunity to clarify the actions weve taken regarding your concerns.
  
  After a thorough review of your account and transaction history, we can confirm that all eligible payments totaling $349.93 have already been successfully refunded to your original payment method. Additionally, your subscription has been fully canceled, and you will not incur any further charges from our service.

  Should you have any further questions or require additional clarification, we encourage you to reach out to our support team directly at ******************** We remain at your service.

  Sincerely,
  PDF Guru Team
  

  
  

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for being the mediator between me and PDF Guru!
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a predatory practice where they advertise a $0.99 fee for a one time use of their service, and then charge you $49.99 saying you signed up for a subscription. When I received the pending charge notification, I contacted them to request a refund, which they refused. Their social media is full of similar complaints from other victims. This should be stopped!

  Business Response

  Date: 06/04/2025

  Dear *******,
  We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
  PDF Guru is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
  We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we can investigate this matter further.
  Should you have any additional questions or require further clarification, please contact our support team at ******************** We remain committed to assisting you.
  Best regards,