Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Logistics

FragilePak

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Reviews

This profile includes reviews for FragilePak's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FragilePak has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • FragilePak

      2270 Corporate Cir STE 220 Henderson, NV 89074-7755

    • Fragilepak

      480 Roland Way Ste 102 Oakland, CA 94621

    Customer Review Ratings

    1.1

    Average of 81 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jody B

      Date: 01/11/2024

      This is a company that is ripping US taxpayers with their “business”. Thus sad excuse for a delivery system of over sized items is apparently contracted by the Army and Air Force Exchange Service (AAFES) to deliver those items to military personnel, retired military and their dependents; however, I have mad several items that were supposed to be delivered to me at specific times on specific days as reported to me by the company’s “customer care” agents via email. Now come the “well I wouldn’t have expected that” moment. In the email sent, it states a day and a four hour window for delivery with a comment that the delivery person(s) will call the number provided by the customer the night prior to the delivery as well as 30 minutes prior to arrival for said delivery. Mind you, no phone number for the delivery driver or delivery service is provided, as would be a VERY good customer service idea, so when the delivery is not made, twice so far, the customer must attempt to email said delivery service in hopes of done CALLING THE NUMBER PROVIDED BY THE CUSTOMER, or at a minimum, returning the email in a timely manner. Timely to this absolute disgrace of a company so far has been 37 hours and on he subsequent requests for a call, not at all.
      IF IT IS POSSIBLE TO AVOID THIS DISGRACE OF A COMPANY, you must. I will also be contacting the AAFES customer care office and lodging another complaint with them as well as VEHEMENTLY requesting they stop doing business with a company that has no respect for their customers.

      FragilePak

      Date: 01/15/2024

      We are very sorry to hear about the issues regarding the delivery of your order. We would love to help right away. If you could please provide the order's pro number (the one with a U in it), that would be great. Once we have the order's pro number we can get a senior level representative working on fixing the problem and provide you with an update and a solution as soon as possible. Thank you for your continued patience. 

    • Emalie S

      Date: 01/09/2024

      Fragile Pak who is subcontracted by ******-***** *** showed up to deliver our mattress.
      They damaged our brand-new bedframe in two places on the outside, then the top slat was forcefully pushed out of place, which means the screw hole for the slat is also damaged.
      The delivery guys refused to remove our old box springs & mattress even though the work order shows “White Glove Delivery.
      Things couldn’t get worse, right? WRONG!
      The delivery guys were unable to get our new mattress upstairs as they said “They are not allowed to bend the mattress in any way” so they could bypass a low clearance spot on our stairs.
      The brand new mattress has stains on several areas, I have trash on my floor which was left behind by the drivers and they showed zero concern regarding the damage caused by them to my bed frame (which I pointed out).
      I have photos of everything and have placed a call and email to ******- ***** and Fragile Pak.

      FragilePak

      Date: 01/15/2024

      We are very sorry to hear about the issues regarding the delivery of your order. We would love to help right away. If you could please provide the order's pro number (the one with a U in it), that would be great. Once we have the order's pro number we can get a senior level representative working on fixing the problem and provide you with an update and a solution as soon as possible. Thank you for your continued patience. 

    • Teresa R.

      Date: 12/30/2023

      This company is a joke. Advised me of 30 minutes until they would arrive. My husband had to come home from work to meet them (he works 10 minutes from our house) and when he got to the house, they never showed. When I called customer service I was told we missed the delivery. I told them my husband had been there within 10 minutes of receiving the message they were 30 minutes out and she told me that is a computer generated message and we don’t wait because we have a schedule. I now have to reschedule my delivery. I have had things delivered for years and have never experienced such unprofessionalism. My advise is to not use this company.

      FragilePak

      Date: 01/03/2024

      We are extremely sorry to hear about the lack of customer service you have received from us regarding a mistake we have made in not getting you your order in a timely fashion. We take matters like this very seriously and want to help right away. If you could please provide the order's pro number (the one with a U in it), that would be great. Once we have the order's pro number we can get a senior level representative working on solving the issue right away and provide an update with a solution as soon as possible. Thank you.

    • Ronnie L

      Date: 12/19/2023

      Worst experience of my life. I ordered a kayak online and it was shipped through Fragilpak. They somehow lost it in transit from Paris California to San Diego California. That’s a two hour drive! Mind you it’s a 12ft long 100lb kayak! How is that even possible! It’s been a month since my kayak has been ordered two weeks since it was marked for quality control for no reason and now today they finally marked it lost. Unacceptable!

      FragilePak

      Date: 12/22/2023

      We are extremely sorry to hear about the issues with getting your order delivered. We would love to help fix this issue right away. If you could please provide the order's pro number (the one with a U in it), that would be great and extremely helpful to us on our end. Once we have the order's pro number, we will pass it along to a senior level representative and get you an update and a solution to the issues with your order. Thank you for your continued patience and we look forward to fixing this issue in a timely manner.

    • Courtney L

      Date: 12/13/2023

      Horrible service !!! Still haven’t received my order ! They are liars and I can’t see why anyone would hire them EVER! I never write reviews but wanted to warn everyone …. Steer clear !!! Do better Fragile Pak!!! Create a better business or let it go !!!

      FragilePak

      Date: 12/17/2023

      We are extremely sorry to hear about the issues with getting your order delivered. We would love to help fix this issue right away. If you could please provide the order's pro number (the one with a U in it), that would be great and extremely helpful to us on our end. Once we have the order's pro number, we will pass it along to a senior level representative and get you an update and a solution to the issues with your order. Thank you for your continued patience and we look forward to fixing this issue in a timely manner. 

    • Wendi T

      Date: 12/12/2023

      the absolute worst delivery company. you get a window for delivery and are told you will get a 30 minute phone call heads up. nope! delivery is hours later and the driver calls you from down the block. these guys are also incapable to handle white glove delivery service. they spent over two hours in my master bedroom trying to assemble my bed and couldn't even get the first pieces working. sent them on their way and had to hire another service to assemble. this experience twice in the last two months. crate and barrel uses them. i will never order furniture from them again. do not select this company for your delivery needs.

      FragilePak

      Date: 12/17/2023

      We are extremely sorry to hear about the issues with getting your order delivered. We would love to help fix this issue right away. If you could please provide the order's pro number (the one with a U in it), that would be great and extremely helpful to us on our end. Once we have the order's pro number, we will pass it along to a senior level representative and get you an update and a solution to the issues with your order. Thank you for your continued patience and we look forward to fixing this issue in a timely manner. 

    • Kristina B

      Date: 12/12/2023

      Absolutely horrible service . Both deliverers were very rude, refused to unpack the boxes and assemble the recliners even we were willing to pay for assembly. They spoke foreign language and we had no ideas what they were saying. We asked them to call to the office and schedule assembly, but they refused in a ruder manner. They left two boxes with the chairs inside on the top of each other in the middle of the room, took a picture of them and told us that we were lucky that they brought them to the house. We never had such a bad experience with a delivery company before. Very unprofessional and poor service.

      FragilePak

      Date: 12/17/2023

      We are extremely sorry to hear about the issues with getting your order delivered. We would love to help fix this issue right away. If you could please provide the order's pro number (the one with a U in it), that would be great and extremely helpful to us on our end. Once we have the order's pro number, we will pass it along to a senior level representative and get you an update and a solution to the issues with your order. Thank you for your continued patience and we look forward to fixing this issue in a timely manner. 

    • Michael H

      Date: 12/11/2023

      Two times this company has screwed me over. Held my lawnmower in a final mile warehouse for two weeks. Got my own truck and trailer to go get it 2hrs away. This time they delivered me a smashed dresser(looks like its been through a hurricane). Cant get a hold of anyone and will not respond to emails.

    • Ervin G

      Date: 12/08/2023

      Worst shipping company, it’s been more than 2 months and I’m still waiting for my delivery and I don’t know how much longer it’s going to take they keep pushing it every couple days, talking to someone doesn’t help they do not care at all, never again will I deliver with them. Be aware

      FragilePak

      Date: 12/10/2023

      We are extremely sorry to hear about the issues in getting your order delivered in a timely manner and with the lack of customer service you have received from our company. We take matters like this very seriously and want to help right away. If you could please provide the order's pro number (the one with a U in it) that wold be very helpful. Once we have the order's pro number we can get a senior level representative working on finding a solution and provide you with an update as soon as possible. Thank you.


    • Sarah G

      Date: 12/07/2023

      FragilePak is such a horrible freight carrier!!! I work in customer service dealing with their deliveries and am CONSTANTLY yelled at by customers because of how horrible they are. Their communication is poor, you would almost think it's a joke how bad it is. They're rude and have no respect for peoples time.

      FragilePak

      Date: 12/10/2023

      We are extremely sorry to hear about the lack of service you have received from us. We take matters that deal with customer service very seriously and want to help solve this issue right away. Do you have specific order pro numbers you could provide us? Thank you. 

    FragilePak is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.