Business ProfileforSanta Fe Harley Davidson

I went to Santa Fe Harley Davidson in search of help to find parts for I guess you can say vintage bike. Its very hard to get parts for this year make and model unless you get them from a Harley store because they have all the tools to cross reference OEM parts. Between May 11th and June 4th, I went in and spoke with their service and parts department. ******* and ******* are who I felt with the most. Between those dates I ordered over $1,700 in parts from Santa Fe Harley Davidson Alone some of which I paid for overnight shipping. I have also ordered other parts totaling well over $2500 that I was able to find on my own exhaust head lights, wiring, foot controls etc. On May 25th the owners of Santa Fe Harley sold their store to the owners and ********* of *********** Harley Davidson in ***********.Concerned about this transition I went in on May 26th to speak with ******* to make sure that this transfer of ownership would not effect my current orders. He told me no, and that my orders were processed and that they were actually in route to the dealership. Every time I ordered parts we would confirm availability to make sure they werent on back order or obsolete. All the parts at the time of order were showing available with the exception of one the Handlebar control housings.On June 4th I had also scheduled an appointment with their service department to have a new tank for my bike, to be sealed and pressure tested, I scheduled my appointment for June 11th. On the 4th however I dropped off the tank and all the parts and supplies needed to do the work so I only had to pay for the labor. I came into the store every day they were open and sometimes twice a day to check and see if parts were in. None of which ever showed up between the 4th and the 11th. On Saturday June 12th, ******* called me about my tank, the day after my appointment, he was concerned the tank would not be done in time for my appointment with the body shop to have it painted that I had scheduled for that Tuesday the 15th. He had explained to me that the the technician doing my tank said it had to have multiple coats done and had to dry between each coat. He said that the tank would be done on Thursday June 17th, and by that time the parts I had ordered would be in as well. I had some concerns about the delays and was reassured that my tank would be ready as well as my parts. So I waited until Thursday the 17th to go back in. I arrived on the 17th at 5:45pm to give them as much time as they needed, and went in to pick up my tank and parts. When I arrived I waited around as their service manager ****** went to the back shop when I walked in, and **** came out greeted me and I said I was there to pick up my tank and parts. He said let me check on them and a few minutes later came out and said that my tank hadnt even been worked on yet and none of my parts were in. I was told that he would get to the bottom of the problem of why my tank was not even started, especially when I had a scheduled appointment. I was then reassured that they would start working on my tank the very next day and that it would be done by the following week and they would call me to let me know it was done. Then a week and a half later I received a call saying my parts had come in, I believe it was the 29th, So I left work early to get to the store before they closed to go pick up my parts and my tank.When I arrived only a few of my parts had arrived, and come to find out my Tank that I was promised three times to be done, WAS NOT EVEN STARTED! And was told that they apparently arent able to do the work. Very upset I left without taking anything. Because their some of the orders on the tickets I had were missing and incomplete. And I wasnt about to take partial orders and have to sign off on the ticket with missing items.After leaving and going home. I am sitting at home now furious, I decide to just go up and get my tank and parts to try and find someone else that can do it.When I arrive and explain that Im going to just take my tank somewhere else. The advisor now tells me that they can do the tank. So confused about what is going on I tell them I will just take it. And that I would like to cancel a few items on my orders. They tell me that they cant just cancel them and refund it it because it is up to their distributor to allow the cancellations and refund.Completely distraught I take my tank and was told that I would receive a call the following morning before noon as to why things are going the way they are. Never received a phone call. I also went online and requested the owner to reach out to me. Never called me. I ended up filing a complaint with the *** Not until I posted a complaint on their ******** page did the General Manager call me. Explaining that she was never aware of the situation. Even though I had a discussion with her on the 4th about the parts orders and asked her why they were delayed. Ive explained to the Santa Fe Harley Davidson and The attorney general that I have my bike in pieces since May 11th in my garage relying on the knowledge that I was told my parts would be in. Without these parts my bike can not be repaired and is pretty much nothing but a pile of scrap. So I am out the value of my bike. The cost of the parts I bought from Santa Fe Harley and other vendors, plus the hours spent working on my bike.All of this I have explained to the general manager and the *** The General manager wrote the ** a letter and was not willing to come to an agreement except for telling me my parts now should arrive mid August. And thats IF the manufacturer releases them. July 14th I get a call from the General Manager asking me to provide my credit card number so they can just cancel everything.Which now makes me think they never ordered the parts and Im now stuck with an irreparable bike. And out $1,000s of dollars.