Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a completely deceptive mailing from Domain Networks last January. It stated the amount and the due date of the payment. I confused it with Domain .com, which is my domain service provider, and paid the invoice.
  
  After realizing the mistake, I tried calling Domain Networks - the phone sends you to a voice mail. I emailed them on February 2 and requested a refund. Nobody responded to me. This business is a scam and needs to be administratively closed.
  
  I would like to receive a refund of my $289 payment.
  
  Thank you!

  Business Response

  Date: 02/17/2023

  Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing, with that being said, I have processed a refund on 2/14/23 and responded. I apolggize for the slow response, I have been out sick. 

• Initial Complaint

  Date:02/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occurred on 1/12/2023 in two amounts of $289. The invoice that they sent included personal information that I have no idea how they got. They made it look like a legitimate bill for a legitimate service. I checked with my employer to see if this was who they used for our domain maintenance and he told me it was through ******. On the invoice that was sent it stated that the registrar was ******. I therefore went ahead and paid it. When I saw that the amount was charged twice on our credit card statement, I ******d the named "Domain Networks" to try and find a phone number so I could resolve the double charge. The first thing that came up was a scam alert for this company. I tried calling them with no success and have sent emails. I'm hoping to get this business flagged and get our money back.

  Business Response

  Date: 02/14/2023

  I was out sick and also dealing with a death in my family, I have responded to the complainant's email and refunded both payments. 

  Customer Answer

  Date: 02/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  ****** ********

• Initial Complaint

  Date:02/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company targets non-profit institutions and market it as annual website domain listing. The wording of "domain listing" makes it sound like it is what makes sound like it will keep our web domain active. This isn't the case. The mail we got looks exactly like a bill. This is an intentional scam that takes advantage of non-profits that cannot afford expensive IT support and are often not the most tech savvy.

  Business Response

  Date: 02/10/2023

   Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. I have processed a refund for you as I do for anyone who request one, I am mailing it to **** ****** *** ***** ***** ** *****, please advise if that is incorrect. 

• Initial Complaint

  Date:01/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please stop the predatory invoicing from DOMAIN NETWORKS, domain networks .com
  
  I did not pay them and can tell they are 100% a scam trying to act like they provide a service to domain owners, but they do nothing. I worry about others who may not understand their domain management and will unwittingly pay them the $289 that they are asking for. They should not be able to send bills, invoices, ads to anyone. Please shut them down, they provide not services to anyone, just phish and take people’s money.

  Business Response

  Date: 01/30/2023

  Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing.

• Initial Complaint

  Date:01/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Although small print in the mailed document does clarify that it is not a bill and there is no obligation to pay unless accepting the offer, the format of the document is in most respects identical to a standard bill. For example, the first few lines identify "annual services" (suggesting to the recipient that some service has been contracted); the bottom of the document indicates an amount payable, instructions for payment, etc. and is designed to be removed and returned with payment, just like a bill. The document provides almost zero explanation about the service allegedly provided (indeed, it appears to assume the recipient is aware of the services with the exceedingly minimal explanation of: "This website listing offer is provided to leading websites throughout the United States to enhance their Website exposure and expose them to new customers through our directory".) Even the corresponding website provides almost no description of the services, no indication of their effectiveness (if any), no references or testimonials of a single happy customer.
  If recipients believe it is worth $289 a year to have their website "listed" on this idiotic website--that virtually NO ONE would (or even can) reference in search of a business type/service/etc.--they should pay triple. In my opinion, the deceptive practices are unjustly enriching the company and bilking naive business owners in return for no real value. Given the number of complaints, the "business" has had plenty of feedback and opportunity to modify its practices, but finds the low rating and ire of its audience to be acceptable. Sadly, with a tiny bit of extra effort, this company could offer legitimately beneficial services. The "business" is almost certainly aware of its indolent, money-for-nothing practices, and the opportunities it passes on, so the best one can hope for is to never hear from them again.
  Resolution requested: Modify mailing to be less deceptive

  Business Response

  Date: 02/28/2023

  Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. I would be happy to place you on our DNC list however you blocked out the ID number from the mailer, if you could send that I will stop more mailers from coming. 

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/2022 received what appeared to be a legitimate invoice from Domain Networks for $289. It was paid on 12/30 and deposited by Domain Authority. Shortly after we received the legitimate bill from our domain host. We investigated and it appears we were scammed. We would like restitution.

  Business Response

  Date: 03/01/2023

  I would be happy to process a refund for you, i do need a little more information, can you please provide me with the website? 

  Customer Answer

  Date: 03/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The website is ***************** as requested by respondent.
  
  
  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:01/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a spam letter in the mail to submit payment to ************************** with credit card authorization to be sent back. Do not have an account with this business, and we contacted our website provider and was told to disregard this notice as it is phishing and spam.

  Business Response

  Date: 01/18/2023

  Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. With that being said if you would send the ID number from the mailer, it starts with three letters and follows by numbers, I would be happy to place you on our DNC list. 

• Initial Complaint

  Date:01/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a marketing / solicitation document that looks like a BILL. This was addressed to my home (residence) and was addressed to *** ******* ***** with my address.
  
  I do not subscribe to an internet domain. I have no affiliation with this so called business. Also, the address was not to my name but to "*** ******* *****", that is not my name. The document is dated 12/28/22 with a website of *************** and a number of # ******* They are demanding $289 for a service I did not order.
  
  I want to receive confirmation from this business that my address will be removed from ALL further contact or marketing solicitations. I also want an apology for this deceptive marketing practice. Will be contacting our Attorney General.

  Business Response

  Date: 01/10/2023

  Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. With that being said I would be more than happy to place you on our DO NOT CONTACT list, I do require the code from the mailer, the one you sent is not pulling up so I was wondering if you would double check that it does not have a typo so I can do as you requested and place you on our DNC list. 

  Customer Answer

  Date: 02/14/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  The business NEVER responded to my original complaint.  I am asking that my name be removed from their database and no further contact via ** **** marketing solicitations.  I will be reaching out to my Attorney General.
  
  
  
  Regards,
  
  
  
  ***** ******
    

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:01/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is extremely deceptive in appearance, designed to fool the customer into thinking that they are renewing a website domain. One page is a payment coupon while the other page does state that it is for marketing only. Judging by the complaints filed with the BBB by others who fell for ploy, I am not the only one who thinks this is deceptive. I can only imagine all of the others who were deceived and didn’t notify the BBB. Interesting that when you google the name of the company, the top hits are from complaints filed with the BBB.

  Business Response

  Date: 01/05/2023

  Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. if a payment was made in error, please let me know and as I do for anyone who does, I would be happy to process a refund. 

• Initial Complaint

  Date:12/23/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a billing invoice from Domain Networks for $298.00. I own a website called ****************** and I recently had it updated by my web designer for a fee of $300.00. Coincidently, that was the same price for my legitimate service. I wrote a check out to Domain Networks (which was cashed on 12/22/2022 by Domain Networks at ** ***** thinking that it was the billing department from my web designer, but unfortunately it was a scam. While speaking to my web designer I mentioned that I sent Domain Networks a check and he told me that he did issue the bill through them. Then I called and left a message with Domain Networks at ************ but I did not get a reply. After looking up this company online, it is obvious that I wasn't the only person that was taken advantage of by this fraudulent company. Please assist me in retrieving my $298.00. Thank you very much. I could be reached at *************

  Business Response

  Date: 01/02/2023

  I apologize for the inconvenience; I have been out sick for a couple of weeks. I did go ahead and process your refund and will be mailing a check to *** ********* *** ****** ****** ** **********, is this correct? I apologize for any confusion. 

  Customer Answer

  Date: 01/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  **** ******