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Business Profile

Internet Marketing Services

Domain Networks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 83 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a SCAM letter from this company attempting to look like my domain provider. Additionally, I am paid up for my domain thru 2025 and this letter intimates it will expire in Dec of this year.

    COMPLETE scam and cannot possibly be compliant with solicitation regulations. BEWARE!!!!!!

    Business Response

    Date: 12/05/2022

    Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing.

  • Initial Complaint

    Date:11/29/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As seems to be the most common reason that others have also written to complain about this company, our church was also misled with a written, mailed solicitation looking deceptively like a bill that's due.
    I'm encouraged to read some responses from the company that they intend to conduct business ethically and will refund the complainant. I'm anticipating a fair resolution for our all-volunteer, non-profit organization, too.
    I've attached the written letter that we've sent to both physical company addresses and their website contact page.

    Business Response

    Date: 11/30/2022

    Anytime anyone asks for a refund or pays in error we immediately provide a full refund. The pin code you sent is not working, would you please double check the pin code and email me at *********************** and I will be more than happy to get you taken care of. Sorry for the confusion. 

    Customer Answer

    Date: 12/14/2022

    Thank you to the Better Business Bureau for forwarding this response from the business, Domain Networks. To my knowledge, we did not receive a response directly from them. 

    I’m confused by the reference to a “pin code.” Rather, our original letter included the “reference number” that was taken from their mailed solicitation notice [Reference Number: EWC111186]. In reviewing this, however, I see that we inadvertently left out a single digit (written as EWC11186, rather than EWC111186); we should have also included that this was paid by check number **** from the ****** *** ********* ****, for $289.00, written/sent on 10/15/2022.

    Thank you for your attention in resolving this matter and issuing a full refund.

    ******* *******
    CSL Administrative Assistant

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