Business Profile
Internet Marketing Services
Domain NetworksThis business is NOT BBB Accredited.
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This business has 1 alert
Complaints
Customer Complaints Summary
- 89 total complaints in the last 3 years.
- 24 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/06/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Domain Networks keep sending me fake invoices.
I receive at least one mailing per year.Business Response
Date: 09/24/2023
I apologize for the inconvenience our mailers may have caused; I have placed you on our do not contact list.Initial Complaint
Date:08/29/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a complete scam. I already pay for my domain web site. This company is a fraud and are scamming people out of money unless the fine print is read. Please stop this ****!!Business Response
Date: 09/05/2023
Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. With that being said I have placed you on our do not contact list, I am sorry for the inconvenience.Initial Complaint
Date:08/15/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My employer was sent 2 solicitation letters, appearing as bills. They were paid by mistake, and when the error was realized, the company was immediately called at the number provided on the letter (************) with no answer. An email was also sent to the email address provided on the same letter ************************* to request contact for the purchases to be cancelled and refunded.
Neither phone call nor email has been answered, even with further attempts to reach the company by both contacts provided. The phone calls have never once been answered or returned, nor have the emails received a reply or any indication they were received.Business Response
Date: 08/28/2023
I apologize for the inconvenience; I am showing that the payment made was refunded on the 17th of August.Initial Complaint
Date:07/27/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get these letters fairly frequently. It looks like a renewal for a domain name. It is actually a fee for listing a domain name on domainnetworks .com , which I have never done and why would anyone pay $289 for that?
They must make money from this scam but it really looks like a scam and should be illegal.
They need to stop. Some people are literally being scammed out of $289Business Response
Date: 08/08/2023
Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. The mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. With that being said, I am placing you on our do not contact list.Customer Answer
Date: 08/08/2023
Complaint: ********
I am rejecting this response because:
While it is true that tge mailing contains these words, the formatting is deceptive and gives the impression that this is a service you are meant to renew. Why anybody would willingly pay hundreds of dollars to be listed on a website is beyond me. This is clearly meant to dupe people who are not paying attention.Thank you, however, for placing us on the do not contact list.
Regards,
****** *********[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Initial Complaint
Date:06/27/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the second complaint I have filed. Domain Networks has sent another scam bill to our organization for our website. I want the business to stop sending these fake bills to our business.Business Response
Date: 07/05/2023
I apologize for the inconvenience; I am placing you on our DNC list. I am not sure why it did not work the last time but I am going to add you again.Initial Complaint
Date:06/21/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a misleading invoice for domain listing renewal. It was not a renewal it was a solicitation for services. I paid $289 with my debit card. I attempted to call the company at ********** multiple times to cancel this service and no one ever answered the phone. I sent a message on their website under the contact us heading with no response. And I emailed a request for refund via email at ************************Business Response
Date: 07/17/2023
I have attempted to refund this payment, it is saying transaction declined, have you reported it to your card company? If so, that is why I am unable to process the refund, if you have not received a refund, please let me know, send me an email to ***********************Customer Answer
Date: 07/18/2023
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********, and I am requesting that the company mail us a refund check for the $289 made out to ****** **** ******* *** **************** ** ******
Regards,
****** ********Customer Answer
Date: 07/19/2023
I replied to the complaint to accept the respond that they attempted to refund the card but was unable to do so because it was declined. We cancelled the card out of caution for fraud. So, the card cannot be used to refund the $289. I replied that we would like the refund to be sent to us via check. However, I typed the incorrect zip code. Below is the correct address and zip code.
******
**** ******* **
**************** ** *****
Please kindly update my response to reflect the correct zip code.
I look forward to having this issue resolved as soon as possible.
Warm regards,
****** ********
***** ***************
****** **************** **Initial Complaint
Date:06/12/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12 June 2023 I received an "Annual Website Domain Listings" in the amount of $289
This unsolicited marketing bill, is the 2nd received this year. The way it is presented had me very concerned that a corporation has purchased my company web site domain, that I have been building up for a decade.
I'm concerned that others will be pulled into this scam and want this type of shell game scam to stop.Business Response
Date: 06/15/2023
I have added you to our DNC list, you should not receive any other mailers. I apologize for the inconvenience.Initial Complaint
Date:05/24/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Domain Networks is sending out "marketing services" letters to individuals who already have domain name url's with ******* or others, and they are presenting their fake offer like a new bill and asking for payment for said domain url's.
Not only are they so excessivly expensive, they present like a bill that would be forwarded to an accounting department to pay, by someone who did not quite know better.
They don't show what they are offering. They are presenting in a way that is too casual, with just a few lines saying they they can "enhance their website" and they don't go into the why's or hows into reasons saying what is offered for that amount. They send this spam letter all the time and it's becoming annoying to have to deal with it.
It looks like a bill, plain and simple. It doesn't look like a real marketing offer and they know that.
They are trying to trick people into having to use their service and those that don't read the finer print will think they will have to pay to keep their domain.Business Response
Date: 05/24/2023
I apologize for the inconvenience; I have placed you on our DNC list.Initial Complaint
Date:05/22/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received letter at my Business PO from Domain Networks offering list my business for $289. I Have absolutely no desire to use Domain Networks, I have never ever reached out to them asking for services, nor have I signed up for any newsletter, offers, etc. from them. I do not want to receive any offers from this company with a very, very bad reputation in the website market. I want them to remove me from their mailing list and never again send me any mail, be it physical or digital.Business Response
Date: 05/24/2023
I apologize for the inconvenience; I am placing you on our DNC list.Customer Answer
Date: 05/26/2023
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ********Initial Complaint
Date:05/11/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DomainNetworks sent us a letter with an invoiced bill for $289 for 'marketing services' and 'domain registration' yet we have never done business with this company.
They included '*********' in their invoice which is our domain registrar so it tricked us into paying them.
We sent a check (mistake) and it was cashed and essentially stolen.
This is a fraudulent company that we cannot contact in any way whatsoever.Business Response
Date: 05/15/2023
I have processed your refund for you, as I do daily for anyone who request it, we do have an email and phone number available that i alone respond to daily, I do not understand how I missed both your calls and emails, but I do apologize. I have mailed your refund check to **** ****** ** *** ***** ******* ** ****** I apologize for any confusion.
Thank you,
Domain Networks
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