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Cross & Crown

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 24 complaints in the last 3 years.
  • 22 complaints in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Christmas gift for my husband on 12/ 5/ 2025 from this advertisement I saw on Instagram. When I purchased it I was not aware that the company is located in REMOVED. I received the package 1 week after Christmas. Trying to return it I returned it within 30 days because the items were too small. On January 27th 2026 I sent the items back and pay the postage through the post office paying $75.25 for shipping. They never received the package according to them and on May 14th 2026 my package was canceled in REMOVEDand is now waiting to be returned to me. On June 11 2026 I spoke to Representatives at the REMOVEDand they are going to submit an inquiry as to why my package was canceled but China requires 32 working days to complete the inquiry. I might receive my package back within that time and have no use for the contents. And will not get a refund

  • Initial Complaint

    Date:03/27/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date was November REMOVEDin the amount of REMOVED. I never received my package. During shipping I received notification that package was being returned to sender due to incorrect address although my address was showing correctly. Contacted company and they would not refund saying it showed package was delivered but they could never provide me with a REMOVEDtracking number only a tracking number from SDH that shows it was delivered to the REMOVEDpackaging facility and could never provide me with any other detailed tracking other than delivered. They even stated they were notified of a charge back through my bank and were stopping all communication with me and I never initiated a charge back through my bank.

  • Initial Complaint

    Date:02/10/2026

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has failed to deliver my packages, of which I purchased insurance on during the checkout on its website. I contacted them multiple times. They stopped responding to my emails. The goods have not been delivered. This company has done absolutely nothing to resolve this, and I want my money fully refunded. They have provided no service and failed to provide items purchased months ago.

  • Initial Complaint

    Date:02/02/2026

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered two mens sweaters on November REMOVEDas a gift for Christmas when the sweaters did not arrive in January I emailed them telling them I did not receive them. They said they had been delivered. I informed them I never received them and they said they would track it. after multiple emails back-and-forth they said it is my job to get a tracking number and go to the post office and pursue this because they said it was delivered. a company should stand beside their product and track the shipment and find out where their items were delivered. I would like a refund for the items I never received or for them to track them and get them to me come on.

    Customer Answer

    Date: 03/02/2026

    I have not heard anything. I contacted my credit card company and they graciously reversed the charge.  The company has not contacted me at all.

  • Initial Complaint

    Date:01/21/2026

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/2 with the intent of it arriving by Christmas since it was a gift. Its now Christmas Eve and the items havent even reached this country. Ive emailed their support twice with no response. Id like a full refund because its unethical to take my money and ruin Christmas like this. Im going to get a different gift from a more dependable brand.

    Customer Answer

    Date: 02/19/2026

    This has been resolved. Thanks!

  • Initial Complaint

    Date:01/21/2026

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product over a month ago. Never recieved. Told its arrive in a certsin time frame, it is way past that. Was given tracking info. The info is fradulant because it gives updates on transit for dstes in the future as complete but they havnt even occured yet. Stopped responding when i asked for updstes via email. Ordered on november 29th its now january 1st. So almost 5 weeks. Tracking updates are vauge and give conflicting locations and REMOVED.

    Customer Answer

    Date: 02/26/2026

    Verbal Update. Items were received but it was only recently. They were to be received December. REMOVEDis horrible. Only replied one time and I had reached out to them 6-7 times.  They also have inaccurate tracking

  • Initial Complaint

    Date:01/21/2026

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two mens sweaters for Christmas from Cross & Crown, got a confirmation code for the order. Received nothing! Ive emailed them 10 times and received no response. Help!

    Customer Answer

    Date: 03/10/2026

    Verbal Update: They issued me a refund. Issue has been resolved.

  • Initial Complaint

    Date:01/21/2026

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered 4 sweaters for Christmas, I received 3 of the 4 right before Christmas. The 3 I received weren't the correct sizes and I just didn't like the material that was used. I wrote to the company 2 separate times looking for information on how to return the 3 sweaters I received and a full refund for the 4 sweaters I paid for. I have not received any response from Cross & Crown and I have waited 7 days for a response. I think at this point they are just ignoring me and taking my money at least for 1 sweater and not allowing a return or refund on the other 3.

  • Initial Complaint

    Date:01/21/2026

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sweater on 12/9/2025 and have not received product. Shipment is overseas which was not indicated when ordering. I have sent 2 emails asking for a refund as order is out of promised processing and delivery expected dates. Company has not responded to any email. I believe this is a scam and I as an elderly person have had myoney taken.

    Customer Answer

    Date: 02/26/2026

    Verbal update: Took 10 weeks and I finally received the item. It was not at all what I expected. It is way to expensive for an item of that quality and I am unable to return it. They appeared to be in California when ordering but they are shipping items from REMOVED. And there is no response when you try to contact them.

  • Initial Complaint

    Date:01/21/2026

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on December 2, 2025, that I never received, and they do not respond to emails. I never received my package nor a refund, and I cant seem to get in contact with anyone. They took my money and seemingly vanished.The Order #REMOVEDfor a Classic High Collar Pullover/Beige, with Tracking #REMOVEDwas never physically received at my address.I want my money back in the amount of $53.46 for no item being delivered to me.

BBB Accreditation: None

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