Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a dog groomer and I brought 18 blades to this business to be sharpened. I originally brought in the blades on 10/21/24. I picked them up on 10/23 and brought them to work with me the next day. I immediately noticed half of them were not cutting through hair. The business had me drop them back off to be redone but after picking up again they were still not cutting hair. These blades were less than a year old and are now ruined. I have to completely replace the blades to be able to work which means I spent $230 on sharpening and will have to spend at least that to replace them. I need replacement blades or at least a refund for sharpening.

  Business Response

  Date: 11/21/2024

  REMOVED

  Customer Answer

  Date: 11/22/2024

  Complaint: REMOVED
  
  
  
  I am rejecting this response because:
  
  
  
  Once again Precision sharpening is failing to accept responsibility and trying to turn it around on me. I called to receive a refund and explained that not only is the business an hour drive from me but that I also work the same hours that the business operates which makes getting out there very hard unless I miss a day of work. I asked if the refund could just be issued to the card that was used instead of needing to drive out there. The person I spoke to on the phone said that he would be able to do that but could not find the ticket and would need to ask the owner. I said that I would also look for the ticket but could not find it. I have spent a total of over $500 between sharpening and buying new blades so that I can work during the busiest season of the year. I have yet to receive any kind of refund.
  
  
  
  Regards,
  
  
  
  REMOVED
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 12/05/2024

  So again as stated in previous Response All returns and
  refunds are granted with presentation of Receipt and/or credit card receipt. We
  have already determined she did business with Precision Sharpening Inc. So we
  are pas t that. We do not do refunds over the phone as we do not store any full
  credit card information. All we have is 4 digit code from credit card. If she
  would have brought the receipt the same day as transaction we could have voided
  the sale. Once the Credit Card is batched I am not privileged to any more
  information on card except for the 4 digit Code for the card used. So sorry she
  lost her receipt but that is not my responsibility. If she as a consumer had so
  much trouble with our work she should have treated that as gold. I myself as a
  consumer keep all my receipts in case there is a problem with a purchase and I
  definitely would have been on the phone or at the place of business getting a
  refund. I bet you she has no record of the new clippers that she bought to replace
  the clipper blades we supposedly ruined if she replaced them at all. She has
  hidden behind the web and the BBB instead of talking with us directly and I
  don’t know why? Precision Sharpening Inc. and I am not unreasonable and are
  servants to our many customers on a daily basis. I do not understand why she
  decided to go the route she did but she did. We service hundreds of clients a
  Month and we have developed great relationships over the 42 years we have been
  in business.  Sorry she lives 1hr away
  and works the same hours as us but she did bring her tools to be Sharpened
  during this time. These are the Terms of her getting refund to hopefully
  resolve this.
  This refund will only be allowed on Monday between the hours
  of 7-9am
  She must call and make an appointment.
  She must be present to sign refund
  Bring Credit card used in purchase (4 digit code must match
  what we have on file)/ Refund will not be put on any other card or paid as cash
  or check.
  If card has been expired or replaced a Note from banking institution
  is required that states the 4 digit code has been changed to a new #.