Business ProfileforEyes of New Mexico Family Optometry

My son had an eye exam and received glasses from the Eyes of New Mexico in September 2021. At the time of the appointment we waited over an hour for insurance to be verified and proof to be sent over. About a month after reviving his glasses, they got horribly scratched. When we came in to get the lenses replaced he was blamed for the scratches even though he has had glasses since Kindergarten and have never had an issue. We dropped off the glasses to be fixed and several weeks later we were contacted saying his lenses were there and for us to drop off his glasses. We had already dropped off the glasses and were told over text that was not true. I asked for security footage to be pulled to prove we dropped off his glasses. After no communication for a couple more weeks we received a text saying his glasses were found and were ready for pickup. No apology. A few weeks later his lenses were super scratched again. This time for fear of another mess up we took his lenses to a different eye doctor and had his lenses replaced. After they replaced his lenses, which we had to pay full price out of pocket since his insurance was already used for the year. Since then he has had zero issues with scratches. Over nine months after we receive a full bill for his eye exam and glasses. They did not submit it to our insurance. They are now out of network with our insurance and cannot submit it. I contacted them and they told me our insurance denied the claim. I contacted my insurance to verify this info and was told an insurance claim for my son from this establishment was never submitted.