Business ProfileforDefined Fitness

From my personal experience working over a year and being a member this company. In my personal opinion this company uses very shady practices. Where they basically avoid any repercussions from their mistakes using the fine print on the contract they make you sign. The example of what happened to me is clear proof that they know what they do is wrong and would rather cancel the account of the member than to compromise and make things right. This is coming from a place of concern for the integrity of the business as a whole, and the way it penalizes its members. Yesterday February 8, **** I went in to work out but when they scanned my barcode the employee told me that I had not been charged for the month of February. When I pulled out my phone to show them that on the bank statement it shows I was charged February 1, **** and the money was never returned to my account. The general manager at the Defined fitness Capital did a terrible of fixing the situation. Saying that *** the billing company is forcing me the pay 66$ extra after the already charged 43.26$. Just to enter the gym and use a service I already paid for. Upset I stated that this has been an issue since I last worked at the company. Then instead of trying to be understanding and fix the situation the General manager stated that I must have resentment from my time working there which was incredibly unprofessional. This statement is incorrect since I quit using a two week notice and in great terms with the past General Manager that also was quitting for having issues with the way the business handled accounting. This is a great example of a company with unlimited funds strong-arming its members to pay extra money with late fees and overcharging individuals then fixing the side effects of an unjust billing system that benefits *** with extra income. Leaving the burden to be placed on the members. Today I was called by the ** and told that my account is cancelled even after stating I did not desire this.