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Business Profile

Exercise Programs

Defined Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Information and Alerts

Important Information

Customer Complaint

Defined Fitness is asking consumers to contact their Member Services Team prior to filing a BBB complaint. Please reach out to their team at [email protected] or call 505-349-4444, option 3. A member of their team will respond within two business days. Please note that the BBB does not require this step prior to filing a complaint.

Accreditation Status

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

Not Rated

Reasons for Rating

  • BBB is evaluating a pattern of complaints before issuing a rating.

How does the Better Business Bureau rating system work?

Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.

BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.

Service Area

  • Albuquerque, NM
  • NM

Alert Details

This business has 1 alert.

Pattern of Complaints


BBB files indicate that this business has a pattern of complaints concerning consumers allege issues with information received from customer service for billing requests. On 11/18/2025, BBB submitted a written request to the company encouraging them to address the pattern of complaints. In January 2026, the business responded that they have taken the following action: “Over the past year, Defined Fitness has made significant, organization-wide improvements focused on transparency, accessibility, and timely resolution of member concerns, particularly those related to billing and cancellations. These efforts include the following:


- Established a Dedicated Member Services Department 


 - Improved Accessibility Through Digital Communication


- Timely Resolution of BBB Complaints


- Full Transparency with the BBB.


- Member Experience Management (MXM) Surveys


- Enhanced Customer Service Training


- Streamlined Complaint Resolution Process


- Proactive Communication


- Ongoing Reputation Management


- New Defined Fitness Mobile App


We believe these actions have significantly reduced friction around cancellations and billing, while improving trust and clarity for our members. Defined Fitness remains committed to continuous improvement and to working collaboratively with the BBB to uphold ethical business practices and customer satisfaction.”




BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.