Complaints

This profile includes complaints for First Automotive Service Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

First Automotive Service Corp. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  First Automotive Service Corp.

  2400 Louisiana Blvd NE Bldg 4 Ste 100 Albuquerque, NM 87110-4329

  
• 

  First Automotive Service Corp.

  PO Box 30250 Albuquerque, NM 87190-0250

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased USED vehicle witj approx 21k on 4 28 20. Was told at time of purchase that warranty was from mileage at time of purchase with 5 years 60 k (plus existing mileage) . Sold vehicle on 8 2 22 with approx 55k total miles. Warranty co only wants to reimburse me for reamining miles to 55k. I want my balance of the original miles +60 k credit.

  Customer Answer

  Date: 09/02/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: upon purchase, i noted to dealer that vehicle had 21k approx miles and was told that it was from mileage at my date of purchase. The dealer has given me the impression that they have attempted to correct this with the warranty company.

  
  
  
  
  Regards,
  
  
  
  ***** *********

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Customer Answer

  Date: 09/12/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:

  Was not made aware of proposed resolution by dealership. As dealership assure me it was 5 years 60k from date of purchase, i do not feel a difference in balance should be my responsibility.  Yes i do need to cancel. But i would still like the balance of what i was told I was sold. The delaership told me they had not heard back in regards to policy change.

  *****
  
  
  
  Regards,
  
  
  
  ***** *********

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my vehicle less than 3 weeks ago, made a road trip less than 2000 miles driven to see my mother in hospital. Vehicle started making a slight tapping sound, took to dealer service dept. thinking it sounded like a serpentine belt tensioner. It was not, it actually was a spun bearing #3. Superior Protection Plan/ authorized for them to tear the engine down for an inspector to look at the vehicle. The inspector denied the claim for modifications? I've only had the car a few weeks? What modifications? They also aren't paying the service dept for what they already authorized so I am stuck now, out of town, with a huge diagnosis bill, tear down bill, and tow bill, and a car payment for 5 years, for a car I drove only 2000 miles. Superior Protection Plan from First Automotive Service Corporation IS A SCAM!!! DO NOT BUY THE WARRANTY. I will take this as far as I need to.

  Customer Answer

  Date: 08/31/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  

  You authorized for the repair facility to tear down the vehicle to determine part failure. When your inspector came out he made the repair facility tear down the vehicle even further resulting in 2 hours more labor charges in diagnosis. This was uncalled for when they had already provided adequate reason for failure. 

  
  

  If the inspector saw modifications to the vehicle knowing it wasn't covered, why would he then further diagnosis costs by having them tear down the engine further? 

  
  

  You authorized the repair facility to tear down the vehicle and incurred charges, not me.  

  
  

  To note, absolutely no modifications to the vehicle were performed by me. I only had the car 2 weeks, and drove 1500 miles. 

  
  

  I want the repair bill paid and the original cost of what I paid for your warranty returned. 
  
  
  
  Regards,
  
  
  
  ****** *****

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Customer Answer

  Date: 09/10/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  

  Repair facility specifically told what issue was. I was never called. YOUR company authorized for them to TEAR DOWN THE ENGINE, inspector made THEM TEAR DOWN EVEN FURTHER!  Now the vehicle is COMPLETELY IN PIECES, and I HAVE A BILL FOR TEAR DOWN THAT I DID NOT AUTHORIZE.  It was obvious it was knocking internally, tearing it down was useless to the outcome. It needs a longblock. Period. Pay the repair bill YOU authorized.  I will not let this go, its obvious this company is a scam. How can you legally stay in business with the so many of these complaints? Ah, they make there name as similar to other business as possible to mask the scam company.   If you work for this company I want you to realize that you are a horrible human being, and KARMA is watching you. 

  
  

  Going to NEWS stations, AG, Lawyer, all in the next couple weeks. This happened to me, I'm going to see if I can help it from happening to someone else. 
  
  
  
  Pay the bill YOU authorized.
  
  

  
  Regards,
  
  
  
  ****** *****

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]