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Business Profile

Auto Warranty Processing

First Automotive Service Corp.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for First Automotive Service Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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First Automotive Service Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car from a dealership out of New Jersey mind you the dealership was like a little Rinky Dink that's why I bought a warranty the warranty is supposed to cover the engine the transmission and all of his drivetrains which includes axles and stuff like that and all the seals that go with it shortly after buying the car I changed the oil after I change the oil I noticed that it had a ticking noise I took the car to the dealership they discovered that the ticking noise and they diagnosed what was wrong with it and they gave me a report to that effect I gave the report to the the warranty company and they said that they want the engine completely taken out of the car it's taking apart the diagnosed why it fails we all know why it fails because the the Hyundai Pistons are currently on recall but the recall for all makes and models of Hyundais and Kias now that being said I understand that I went to the Hyundai dealership Hyundai dealership said it was a piston slap that I should contact the warranty company and have tell them that it was a business slap and show paperwork I did that then they sent me to five different mechanic shops and I went to every one of them they all said that there was a piston slap and you don't need to take the engine apart to diagnose a piston slap you can use a borescope to look down in the cylinder if there's play in the cylinder wall or scrapes to the cylinder wall you already know that there's a business lap they denied my claims they refused to pay for the service contract they refused to give me a refund for my contract and they refuse to honor it so I don't know what I'm going to do but I'm calling the the loan company to try and get them taken care of

    • Initial Complaint

      Date:12/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a used 2017 Toyota Highlander on 09/16/2022 with two extended warranty service contracts from "First Automotive." After two weeks, I had decided to cancel these contracts. I was told at the time of purchase that I would get full refund and no fees if I cancel both contracts within 30 days. I mailed a cancelation request letter on 10/5/2022. **** had confirmed that they delivered the letter on 10/8/2022. As of today 12/4/2022, I am still waiting for full refund since I canceled the contracts within 30 days and did not use any benefit from the contracts. Here is my contracts detail:

      Standard Vehicle Service Contract (Contract# **** *********) - $ 2, 700
      Tire & Wheel Protection (Contract# **** *********) - $ 499

      **** Tracking# : **** **** **** **** **** **

      I understand the cancelation process could take about a month. But now it has been almost 2 months and no refund yet. I purchased the contracts in the first place because of the BBB good rating. I would like get my full refund as they promise on the contracts. I appreciate your help with this matter. I hope other people would be more careful doing business with this company in the future.
      Thank you. Happy holidays!

    First Automotive Service Corp. is BBB Accredited.

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