Business Profile
Auto Warranty Processing
First Automotive Service Corp.Headquarters
Complaints
This profile includes complaints for First Automotive Service Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 48 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/20/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called for a tow truck for a week now. The extended warranty company is supposed to be covering the aforementioned tow. The warranty company keeps giving me a phone # to get said tow they cannot find any account or information on me or my vehicle. They continue to suggest I pay for the tow myself, & are refusing to pay for services I've already paid for.Business Response
Date: 06/23/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.Customer Answer
Date: 07/11/2025
Complaint: ********
I am rejecting this response because:I still haven't received my tow, rental car, & my engine hasn't been replaced with a new/comparable operating engine. My shop of choice is Slate Valley Automotive in Granville, NY. They are charging $125 to test my engine to determine the next steps. I need a rental car as soon as my truck is picked up as the truck is my only transportation to work, & I will be fired if don't go.
Regards,
***** *******[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Business Response
Date: 07/11/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.Initial Complaint
Date:06/08/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BBB Complaint Description
> I purchased a 2017 Dodge Grand Caravan in December 2023 with an extended service contract through First Automotive Service Corporation (Contract #************. In January 2025, the vehicle began experiencing serious intermittent electrical issues. Despite taking it to three certified repair facilities, no diagnosis has been confirmed due to the sporadic nature of the issue.
I contacted First Automotive via their provided claims email (*******************) on June 8, 2025, requesting support with the ongoing problem and asking for help with diagnosis authorization, technician referral, or policy guidance. As of today, I have received no response.
I am still making payments on the vehicle while also paying for a rental car, which has created significant financial hardship. The lack of communication or assistance from the warranty provider is unacceptable.
I am requesting either:
1. Assistance coordinating advanced diagnostics through a qualified technician,
2. Authorization for exploratory diagnostics despite no firm diagnosis,
3. Or clear instructions on how to proceed under my contract when a covered component failure cannot yet be pinpointed.
I have made every effort to resolve this responsibly and in good faith, and I ask the BBB to help facilitate a response and resolutionBusiness Response
Date: 06/17/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.Initial Complaint
Date:05/29/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a warranty when I purchased a new vehicle and they’ve been paid in full. However, after driving the car for about two weeks, the engine light came on, and I took it to the shop and it’s been sitting therefor the last six weeks.. the shop says they’re waiting for them to send out an inspector for they can replace the engine. I paid two payments on a car that is sitting at a shop waiting for the warranty company to do their job. I feel that for the $1888 they were paid They should have done something to approve this repair by now.. The shop has called them. I have called them and all we’re getting is the runaround.. At this point I feel that the issue should be handled better and they should not be dragging their feet. We bought the car on March 28th and it has been in the shop since the middle of April.Business Response
Date: 06/09/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.Customer Answer
Date: 06/10/2025
Complaint: ********
I am rejecting this response because when I bought the car and in every conversation I’m have had with the “warranty” company I have been told and referred to it as a warranty and no one has corrected me. Who would buy a car with a warranty if they knew it wasn’t an actual warranty. I was told this would protect me in case of a break down and so far it has only cost me time and energy. Also, the repair they will pay for could have been the reason it was overheated which would mean it is on them as well. I feel like I have been scammed.
Regards,
******** *****
*[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Business Response
Date: 06/16/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.Initial Complaint
Date:04/08/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased 2011 Subaru Forester, 61,950 miles, on 12/26/24 “as is”. Contract included First Automotive Service, Albuquerque NM, for Extended Warranty “Basic” Service’ ($2,027 premium). We took possession of the Forester that day.
1/12/25, all dash system warning lights (red) came on, and flashed intermittently. All fluid levels, fuse, exhaust, gas cap issues were checked and acceptable. On 1/19/25, transmission stuck at 3d gear. I contacted FAS on 1/22/25 to notify them of issue. Vehicle towed to different Service Provider. Service Provider notified FAS of repair estimate on 2/5; estimate was immediately rejected by FAS. FAS insisted on obtaining part themselves (Supplier ID still not known - FAS unwilling to disclose). Replacement transmission received by Service Provider on 3/7 and installation completed on 3/11. Test drive and inspection successful. After parking at service overnight, a leak was discovered and FAS was contacted by Service Provider. On 3/14, FAS advised Service Provider to send pictures of leak to Supplier, who would then advise FAS what to do (??!?)
I contacted FAS on 3/17. Claim “supervisor” for FAS, ***, indicated that he would immediately follow up with Supplier. As of 3/21/25 neither I nor Service Provider have heard from FAS or parts Supplier. I published this information on FAS website – of course, no response.
As of April 4, there has been NO RESOLUTION regarding payment for repair of the leak. The only determination was that no other available comparable (consistent mileage) transmissions available. FAS is apparently unwilling to pay for 100% of the repair of the leak; they have contacted Supplier and Subaru warranty departments for contributions.
68 days with NO CAR; 2 car payments and 3 months insurance paid for vehicle we do not even have in our possession. BTW, Car rental in policy of $150.00 is useless, as would only cover 3-4 days; Tow reimbursement of $50.00 does not cover 1/3 of the $160.00 tow bill.Business Response
Date: 04/25/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.Initial Complaint
Date:04/08/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently bought a 2016 ford f150 lariat that came with the superior protection plan through first automotive service corp. only having the truck a month it developed a misfire(didn’t even make it to its 2nd oil change) ultimately needing a new engine, this company is refusing to pay for a unnecessary engine tear down when the ford dealership( who they told me to take it to) told them the issue, they even had their inspector come out and confirm the problem. i have had the truck for a MONTH, this is ridiculous and very predatory marketing.Business Response
Date: 04/18/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.Initial Complaint
Date:03/24/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a 2019 Chevy Colorado and purchased the GAP insurance. Only a portion of the remaining balance on the loan was paid. They refused to pay over $2100 when the policy states they will cover the remaining loan balance once the car insurance pays out.Business Response
Date: 04/04/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.Initial Complaint
Date:03/23/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 2013 ram 1500 from monster motors in Michigan center Michigan. I got the aftermarket service contract for 3 years 36000 miles and paid 3295.00 on top of the truck cost. It is the elite coverage. I started to have issues with the air suspension 2 months ago and contacted monster motors about it. The service department told me they couldn't fix it and it needed to go to the Chrysler dealer for the repair. I scheduled the appointment with golling Chrysler in chelsea Michigan on the 26th of February. I took the day off work for this. The service writer came to me and wanted to keep the truck overnight and they would put me in a rental at 60 dollars a day because they didn't think they'd need my truck for very long. Got notified that Friday that they needed the service contract released to them for the repair which I called monster motors and got done. Another week goes by and I'm notified by golling that they fixed the truck but now it's throwing compressor overheat codes . They told me that first automotive had to send an investigator out to approve the additional cost. I finally got my truck back on st Patrick's day. When I got there I was notified that the service contract company did not pay the full amount and I was responsible for 1999.00 . I have called the service contrac company twice and basically they told me that was all they were going to pay..monster motors isn't helping either with this issue. I felt as this service contract was worthless if it doesn't cover the whole time I was without my truck. I feel both monster motors and the service contract company not fully living up to how I interpret the contract.Business Response
Date: 04/01/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.Initial Complaint
Date:11/25/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After buying a 2013 Infiniti G37x on November 16, 2024, the wheels locked up and spun me into a curb causing the entire rear end to get destroyed, along with damaging some front end components. This all happened on November 18, 2024. The incident left me with no vehicle. After calling the warranty company, I was told that they would only possibly cover the ABS module, and that I would have to pay for all other repairs out of pocket, even though the faulty ABS module is what caused the rest of the damage. The ABS module was covered under warranty, but because the rest of the parts were not part of the powertrain, I was told they would not cover any of the damage caused by the faulty module.Business Response
Date: 12/03/2024
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.Initial Complaint
Date:11/12/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an engine repair warranty for 3 years or 100,000 miles. it consisted of engine components transmission and transfer case components coverage with a $0 deductible at 100% coverage. After 1 year and 20,000 miles, my engine died. I took it to a mechanic and they reached out to First Automotive and was told that they would only cover $3,000 of a $5,750 bill. After hearing this news, I called first automotive and was advised that the mechanic only sent over a work order that totaled at $3,000. When I called the mechanic back I advised them to send over the entire bill to First Automotive. Within 45 minutes, the mechanic called back and said First Automotive responded by saying the have already paid and advised they were only going to pay $3,000. Leaving me with a $2,750 bill. My warranty is for 100% coverage with a $0 deductible and everything that had to be replaced/repaired is listed and covered on the warranty. I have been without my car for 4 months now and its because in this economy, I don't have an extra $2,750 especially when I have to rent a car to be able to get to work.Business Response
Date: 11/22/2024
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.Customer Answer
Date: 11/22/2024
Complaint: ********
I am rejecting this response because:I have no paperwork stating this. What I have is a document stating I am covered 100% at $0 deductible which i have signed. Can you provide me with a signed copy of this document that you have provided that states you will only cover a maximum of $3,000? Also, if this is the case, the document I have stating you will conver 100% of the repairs @ $0 deductible is false.
Regards,
********* ******[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Business Response
Date: 12/02/2024
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.Initial Complaint
Date:10/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello I purchased a 2018 Hyundai Kona SEL AWD 2.0L 4cyl engine on December 16th of 2023 for my son’s first vehicle. I purchased the extended warranty or service contract with these people and I had to pay $1,915.00 to them to get this and here it is now October 2nd 2024, and I never once received any kind of mail from this company stating that I purchased this agreement here is your contract with us and here are our requirements if you expect to receive these benefits. NOPE not a single phone call, piece of mail, absolutely nothing. I am a single parent raising my son on my own and being disabled with a very rare autoimmune disease, we need a dependable vehicle due to all my specialists, treatments, and everything that I need taking care of so I didn’t think twice about it. It was for 24,000 miles or 24 months. Well I could of used some help with maintenance on it that I had to have done to it to make it a dependable vehicle and come to find out my very own vehicle actually came from where I took it to get worked on at my local Hyundai dealership, and a hole in the wall car dealership in the same town sold it off to me. I paid double what that vehicle is worth I have contracts, paperwork from the dealership where I purchased it, and talk about some people who take advantage of those who have no other option but to purchase from them and every time I called for the companies name I was told I would get back a hold of and never heard back. I get one check a month and am a single disabled parent the least this company could do is refund me what I paid the dealership for this service.Business Response
Date: 10/10/2024
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.
First Automotive Service Corp. is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
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