Business Profile

Auto Warranty Processing

First Automotive Service Corp.

Headquarters

Complaints

This profile includes complaints for First Automotive Service Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

48 total complaints in the last 3 years.
22 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company owes me a service warranty refund for my 2020 Honda Civic Si
Business Response
Date: 11/05/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.
Customer Answer
Date: 11/07/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau®:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** ************
Initial Complaint
Date:10/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our 2011 Jeep Liberty was towed to ****************************** October 07, 2025. The service manager, ****** and Store manager, **** reached out to the warranty company with diagnosis. We were informed on the 8th of October that the warranty co wanted to send a third party inspector out. Received a call from ******(*****) explaining that although the components are covered on the warranty contract.. the warranty company has tried to find many ways to avoid repairing the vehicle. Including not agreeing to pay nowhere near the hourly rate of labor to make necessary repairs. It was also explained that because of failed components it caused irreversible dage damage to the vehicles battery in addition to the main computer of this vehicle. This warranty company is wanting to pay wholesale for the ***(voltage regulator?)and not at all wanting to have this part programmed to this vehicle. (For example)..leaving tremendous cost out of pocket for me. The alternator, master cylinder going out caused the battery to subatain severe damage along with the *** going out. The warranty company, **(claims adjuster) has verbally been unprofessional and flat out trying to find every reason to deny the obvious covered repairs stated in our protection plan. He denied the damage strut on this vehicle because of slight rust. This rust was caused by fluids constantly spraying that area due to other failed components that are covered. Denying covered components and not paying the hourly service rate that's set by our service provider is causing undue and severe stress. I've tried several times to speak to ** just as the managers of ***** has only to be met with unreasonable and invalid reasons not to repair this vehicle. I even asked to speak with ******(**'s supervisor) only to be met with stone walled tactics. Nearly every component that's needing to be repaired or replaced are covered items per out superior protection plan or 1st automotive service contract. We simply want this car fixed.
Business Response
Date: 11/11/2025
Please find attached response. We respectfully request this communication remain between the consumer and not posted publicly. Thank you.
Initial Complaint
Date:10/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2013 Jeep Wrangler Unlimited Sahara with a service contract administered by First Automotive Service Corporation. On September 12, 2025, I brought the vehicle to ********* (licensed Jeep dealer) for engine issues. The warranty company acknowledged the claim the same day.

On September 18, I was told an adjuster would be assigned, but no one came. ********* was later instructed just to take photos, causing unnecessary delays. On September 19 and again on September 26, I requested escalation to a supervisor. No supervisor ever contacted me, and I was told no one could approve direct rental coverage.

On October 1, I was informed the claim was finally approved for an engine replacement, but the engine chosen requires a 10-day shipping delay. Which delivery would be on the 11th. One day before 30 days. Where the contract states paid out by 30 days. Despite this, I was only granted 7 rental days at $30/day, even though the least expensive local rental is $50/day. I was also left without transportation from September 12–29 and October 8th until my car is completed and returned to me.

These delays have left me paying on a car loan while I have no use of my vehicle, forced me to spend significant time coordinating between ********* and the warranty company, and caused me financial harm. As a breast cancer patient, I have had to delay treatment because my money & energy have been diverted to gas, borrowed vehicles, and repairs to borrowed vehicles.

Desire:
Immediate payment of the approved engine replacement in full, no later than October 12, 2025, per the 30-day obligation in the contract.
Rental coverage at the actual local rate of $50/day (not $30/day) from September 30, 2025
Loss of use reimbursement @ $18.70/day- no transportation due to their delays.
Reimbursement for my time spent managing this claim (rate $24.5/hr @ 20 hours).
Written acknowledgment of their mishandling of escalation requests and delays, to prevent this happening to other consumers.
Business Response
Date: 10/13/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.
Customer Answer
Date: 10/14/2025
Complaint: ********

I am rejecting this response because:

I am not satisfied with the business’s response. My out-of-pocket costs have not been addressed, and their attorney’s claim that I “chose to wait” and that they do not control supplier inventory is inaccurate. I had no choice but to wait while the company delayed sending an adjuster and then waited on parts from their preferred supplier.

The contract requires that I use a licensed dealer; in the case of my Jeep, this was *********. ********* had the part available within the same week, but at my expense. If their chosen supplier could not provide timely shipping, they should have sourced the part elsewhere to keep the process expedient and minimize the harm to the customer.
I am requesting reimbursement for:

Rental vehicle at the actual local rate of $50/day (not $30/day)

Refund of the deductible I already paid ($189 + tax)

Waiver of the $250 deductible balance still being billed

These costs are a direct result of delays and mismanagement in the claims process, which left me without transportation through no fault of my own. My requests are fair, limited, and represent the minimum needed to make me whole.

Regards,

******** ******
Initial Complaint
Date:09/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the referenced vehicle on 06 June 2025. I also bought an extended warranty through the dealership for $1,936. The contract covers a wide range of mechanical components and services. Shortly after our car was experiencing mechanical issues, I took the vehicle to the referenced repair facility. The problem was discovered to be the intake manifold, which is a covered part under the warranty. The dealership attempted to have the warranty company pay for the labor and parts. However, the claim was denied. The companys reason for denying the claim was that the catalytic converter is inside the manifold and that the catalytic converter is not a covered part. Although that was not the part that was damaged, since it is a single piece, the entire assembly had to be replaced. The contract does not explicitly exclude the catalytic converter but does explicitly state that the intake manifold is covered under the warranty. Both the repair facility and my wife have made multiple attempts to argue this point. The repair facility stated that the warranty company was flagging them so as not to take calls on the matter. The warranty company has likewise ignored or failed to return my calls regarding this issue. We offered the warranty company the opportunity to pay for the repairs, minus the value of the catalytic converter; however, they refused this. The desired resolution is that we have the repairs and parts reimbursed to me, as we had to pay out of pocket. I also want a written statement from the warranty company that I am not flagged, blacklisted, etc., from their system. If there is no favorable resolution to this, I will demand a full refund, including interest, as the cost of the warranty was included in the car loan. I also intend to pursue the matter in court if needed.
Business Response
Date: 09/29/2025
Please find attached response. We respectfully request this communication remain between the consumer and not posted publicly. Thank you.
Customer Answer
Date: 10/07/2025
Complaint: ID ********

I am rejecting this response because:

Attached is an email response from my mechanic. As stated in my original complaint, the exhaust manifold was the failed component. For that model you are not able to purchase the exhaust manifold separate from the catalytic converter.
Jerry's Garage is a licensed auto repair facility in the State of ********. They are able to be contacted further if needed.
located at *******************************************
Phone is ************. Their email is **********************************
I am insisting that the warranty company reimburse me the entire cost of the repairs before I take legal action against them.
Thank you very much

Regards,

(consumer name redacted)

[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Business Response
Date: 10/14/2025
Please find attached response. We respectfully request this communication remain between the consumer and not posted publicly. Thank you.
Customer Answer
Date: 10/19/2025
Complaint: ID ********

I am rejecting this response because:

I have re-attached the invoice from the garage noting the part number and failed component as requested in the company's response. All of this information has already been provided to the warranty company as well as multiple phones calls on recorded lines from both my wife and the mechanic's shop.
We request they reevaluate the claim and reimburse me directly since I have already paid for the repairs. If approved, we request an overnighted check with tracking.
This process has been unnecessarily dragged out by the warranty company and cost me money I do not have and should not have had to spend in the first place.

Regards,

(consumer name redacted)

[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Business Response
Date: 10/31/2025
Please find attached response. We respectfully request this communication remain between the consumer and not posted publicly. Thank you.
Customer Answer
Date: 11/03/2025
Complaint: ID ********

I am rejecting this response because:

According to the attached invoice and the mechanic email the failed component was the exhaust manifold. Also, according to the *** certified mechanic email the catalytic converter is not a separable unit. As, I am not a mechanic, I am inclined to believe his word over the warranty company. In any case the warranty company should have reimbursed at least the part that was a failed component and the associated labor costs. This has not been forthcoming, even before the BBB complaint.
At this point I have tried to be reasonable. I also believe I have enough information from the mechanic in both his written statement and our verbal conversations to proceed with our previous indication that if this was not resolved in a timely manner that we will be filing a lawsuit in small claims court.

Regards,

(consumer name redacted)

[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Initial Complaint
Date:09/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am having transmission problems with my 2015 chey malibu which i purchased in 2021 also payed for an extended warranty for 5 yrs. *******. Hasn't been 5 yrs or the milage limit. I found out yesterday that my warranty only covers $2000. How is that possible? I have all my documents i can send to you but I want a explanation about this. If stuff like this isn't covered why do you lie about what its for?
Business Response
Date: 09/23/2025
Please find attached response. We respectfully request this communication remain between the consumer and not posted publicly. Thank you.
Customer Answer
Date: 10/03/2025
This isn't what we were told. It was an extended warranty bumper to bumper I have the paperwork for this. This place does nothing but cheat people out of there money.
I'm sending you a copy of what we were told was a warranty by ********* Ford
Business Response
Date: 10/06/2025
Please find attached response. We respectfully request this communication remain between the consumer and not posted publicly. Thank you.
Initial Complaint
Date:09/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Call to them to ask if my warranty covers muffler they said yes so I to my vehicle to shop and then they change their mide saying that they make a mistake and its not covered and now I have to pay $300 to shop so i am asking for $300 reimbursement to me or pay it directly to shop
Customer Answer
Date: 09/19/2025
Complaint: ********

I am rejecting this response because: On the phone you told me it's covered that why I spend all this money. If you have better train stuff and did not provide false information this problem would never happened. Since you one who provide wrong info I would like to get reimburse $300 for money that I spend. I am not asking for any more money or any money for inconvenience or money for rent a car just what I spend at dealer and for towing. Thank you

Regards,

******** ********

[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Initial Complaint
Date:08/11/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Vehicle warranty was purchased in December 2024 with vehicle. May the 15th 2025 vehicle broke down on highway. According to repair shop it needs a motor. Superior has denied that claim as of August 11 2025. Their response is that the failure of a covered part was due to a non covered part.

Throughout this entire process they have been less than helpful and very hard to get information from. The process has taken over two months.
Business Response
Date: 08/21/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.
Initial Complaint
Date:07/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 16, 2025 my car was towed to ****** automotive in pascagoula, MS. the vehicle has been sitting there ever since. the transmission is bad and I am asking the warranty company to fix my car.
Business Response
Date: 08/11/2025
Please
find attached response. We respectfully request this communication remain
between the consumer and not posted publicly. Thank you.
Customer Answer
Date: 08/13/2025
Complaint: ********

I am rejecting this response because: today is August 13 2025 as of 5:28 CST, the transmission has not arrived. I called and spoke with an agent on Friday August 8. The agent's name was ******. I was informed that the transmission shipped on the 7th and would arrive on the 13th.

Regards,

****** ******

[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Business Response
Date: 08/15/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.
Customer Answer
Date: 08/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

my car sat from june until today (the 20th of august) while i understand nobody was out of transportation other than myself, the business should factor this when procrastinating with customers claims. i consider this issue closed

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******
Initial Complaint
Date:06/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called for a tow truck for a week now. The extended warranty company is supposed to be covering the aforementioned tow. The warranty company keeps giving me a phone # to get said tow they cannot find any account or information on me or my vehicle. They continue to suggest I pay for the tow myself, & are refusing to pay for services I've already paid for.
Business Response
Date: 06/23/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.
Customer Answer
Date: 07/11/2025
Complaint: ********

I am rejecting this response because:
I still haven't received my tow, rental car, & my engine hasn't been replaced with a new/comparable operating engine. My shop of choice is Slate Valley Automotive in Granville, NY. They are charging $125 to test my engine to determine the next steps. I need a rental car as soon as my truck is picked up as the truck is my only transportation to work, & I will be fired if don't go.

Regards,

***** *******

[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Business Response
Date: 07/11/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.
Initial Complaint
Date:06/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB Complaint Description

> I purchased a 2017 Dodge Grand Caravan in December 2023 with an extended service contract through First Automotive Service Corporation (Contract #************. In January 2025, the vehicle began experiencing serious intermittent electrical issues. Despite taking it to three certified repair facilities, no diagnosis has been confirmed due to the sporadic nature of the issue.

I contacted First Automotive via their provided claims email (*******************) on June 8, 2025, requesting support with the ongoing problem and asking for help with diagnosis authorization, technician referral, or policy guidance. As of today, I have received no response.

I am still making payments on the vehicle while also paying for a rental car, which has created significant financial hardship. The lack of communication or assistance from the warranty provider is unacceptable.

I am requesting either:

1. Assistance coordinating advanced diagnostics through a qualified technician,

2. Authorization for exploratory diagnostics despite no firm diagnosis,

3. Or clear instructions on how to proceed under my contract when a covered component failure cannot yet be pinpointed.

I have made every effort to resolve this responsibly and in good faith, and I ask the BBB to help facilitate a response and resolution
Business Response
Date: 06/17/2025
Please find attached response. We respectfully request this
communication remain between the consumer and not posted publicly. Thank
you.

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First Automotive Service Corp. is BBB Accredited.