Complaints

This profile includes complaints for First Automotive Service Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Automotive Service Corp.

  2400 Louisiana Blvd NE Bldg 4 Ste 100 Albuquerque, NM 87110-4329

  
• 

  First Automotive Service Corp.

  PO Box 30250 Albuquerque, NM 87190-0250

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty for my 2017 automobile. I read through contract and did what I was supposed to do to get a reimbursement. First I was disconnected twice. Then I got a rep, and was told to go ahead and get my tire replaced. The tire repair guy tried calling and was put on hold for over 13 minutes and he hung up because tell me he wasn't going to wait any longer that he needed to get back to work. Now I'm trying to cancel and the same thing happened, I was disconnected once and then put on a hold for more than 20 minutes at which point I hung up and I'm going to just put it in writing and eat the $120 that they were supposed to reimburse me for my tire okay it's not worth it to waste any more time

• Initial Complaint

  Date:04/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On, about May 15, 2020, upon making a purchase of my current
  vehicle, I was required to have a co-signer. When I chose my
  sister, they placed the loan and vehicle in my sisters name,
  however, also informed both of us that I would be listed on the
  contract as co-owner, but that did not occur. They also sold us a
  tire repair-replacement contract for $1000. When I attempted to
  have my tires repaired via this contract, both the dealership and
  the Company "First Automotive" they stated they wouldn't be
  able to repair my tires under the contract because a certain box
  was not checked, when I was assured the contract covered ALL
  repairs. When I tried several times to reach anyone at the
  dealership or First Automotive, they would just pass it off to each
  other. Never received any call backs. They lied from the
  beginning and continue to pass the buck and my calls

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called First Automotive in the morning of April 12, 2023 to confirm with the claims department re: my tire/wheel warranty due to my car had a flat tire. I spoke with ****** and he said I can go ahead and have ***** mobile service to come in and fix/replace the flat tire and the amount will just be reimbursed to me since I will be paying out of pocket and he even said it was approved. He also said that the ***** Technician will just need to call them again for the claim. So I called ***** mobile service that morning to schedule the service. ***** Tech came in around 2pm and fixed/replaced the tire. So I asked the ***** Technician (his name is ******) to call First Automotive so I can reimburse the cost of the tire service and as per First Automotive's instructions. So the ***** Technician called around 3pm and he spoke with **** of the claims department and he immediately just turned down the claim because he said we need to call them first before doing the service which I did in the morning when I spoke to ******. **** even said that there was no record of me calling that morning so I talked to **** then I asked him to double check then he said he found the notes of my call but still declined to process the claim. **** from First Automotive was very rude and kept cutting me off when I was talking and did not want to help at all. I was already stressed with having a flat tire and **** made it even more stressful for being rude and not want to help. It seems that this company just want to get money from their consumers and not deliver and just takes advantage of people. I paid for the tire/wheel warranty when I bought my car because they said that whatever happens to my wheel/tire will be covered by the warranty so not sure why they're declining to reimburse the amount I paid for the tire replacement. This is the worst experience I've ever had with a warranty company my whole life. I did file claims before with other warranty companies and never had this problem.

  Customer Answer

  Date: 05/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They've reached out to me directly and offered a reimbursement. I accepted their resolution, but I wanted to leave this case open until I have received the reimbursement check. 

  Thank you for your help on this matter
  
  Regards,   ***** *****

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from a dealership out of New Jersey mind you the dealership was like a little Rinky Dink that's why I bought a warranty the warranty is supposed to cover the engine the transmission and all of his drivetrains which includes axles and stuff like that and all the seals that go with it shortly after buying the car I changed the oil after I change the oil I noticed that it had a ticking noise I took the car to the dealership they discovered that the ticking noise and they diagnosed what was wrong with it and they gave me a report to that effect I gave the report to the the warranty company and they said that they want the engine completely taken out of the car it's taking apart the diagnosed why it fails we all know why it fails because the the Hyundai Pistons are currently on recall but the recall for all makes and models of Hyundais and Kias now that being said I understand that I went to the Hyundai dealership Hyundai dealership said it was a piston slap that I should contact the warranty company and have tell them that it was a business slap and show paperwork I did that then they sent me to five different mechanic shops and I went to every one of them they all said that there was a piston slap and you don't need to take the engine apart to diagnose a piston slap you can use a borescope to look down in the cylinder if there's play in the cylinder wall or scrapes to the cylinder wall you already know that there's a business lap they denied my claims they refused to pay for the service contract they refused to give me a refund for my contract and they refuse to honor it so I don't know what I'm going to do but I'm calling the the loan company to try and get them taken care of

• Initial Complaint

  Date:12/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used 2017 Toyota Highlander on 09/16/2022 with two extended warranty service contracts from "First Automotive." After two weeks, I had decided to cancel these contracts. I was told at the time of purchase that I would get full refund and no fees if I cancel both contracts within 30 days. I mailed a cancelation request letter on 10/5/2022. **** had confirmed that they delivered the letter on 10/8/2022. As of today 12/4/2022, I am still waiting for full refund since I canceled the contracts within 30 days and did not use any benefit from the contracts. Here is my contracts detail:
  
  Standard Vehicle Service Contract (Contract# **** *********) - $ 2, 700
  Tire & Wheel Protection (Contract# **** *********) - $ 499
  
  **** Tracking# : **** **** **** **** **** **
  
  I understand the cancelation process could take about a month. But now it has been almost 2 months and no refund yet. I purchased the contracts in the first place because of the BBB good rating. I would like get my full refund as they promise on the contracts. I appreciate your help with this matter. I hope other people would be more careful doing business with this company in the future.
  Thank you. Happy holidays!

• Initial Complaint

  Date:10/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service contract for First Automotive through the Pacific Auto Center in Cost Mesa, CA when I purchased by 2016 used Tesla Model X in February 2022 for approximately $7,000. When I have tried to use the contract, come to find out Tesla refuses to work with third party warranty companies, and First Automotive refuses to reimburse for any services they did not approve. Essentially since you can only go to a Tesla dealer to work on electrical components, I have a $7,000 contract I cannot use. The contract number is **** ********* and the last 6 numbers of my car's VIN number are: ******. The name on the contract is my name: **** ******* ******* 

  Business Response

  Date: 11/02/2022

  Please see attached response.