Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

New Jersey Natural Gas Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforNew Jersey Natural Gas Company

    Natural Gas Companies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    New Jersey Natural Gas is the principal subsidiary of New Jersey Resources, a Fortune 1000 company, which provides energy and natural gas services including transportation, distribution, and asset management in states from the Gulf Coast to the New England regions, including the Mid-Continent region, the West Coast and Canada, while investing in and maintaining an extensive infrastructure to support future growth. NJR operates and maintains 6,700 miles of natural gas transportation and distribution infrastructure to serve nearly half a million customers; and provides appliance installation, repair and contract service to approximately 150,000 homes and businesses. 

    Business Details

    This is a multi-location business.

    Find a Location

    New Jersey Natural Gas Company has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      PO Box 1464, Wall, NJ 07719-1464
      BBB File Opened:
      11/22/1994
      Years in Business:
      72
      Business Started:
      1/1/1952
      Business Started Locally:
      1/1/1952
      Type of Entity:
      Corporation
      Alternate Business Name
      • NJ Natural Gas
      Business Management
      • Mr. Thomas F. Hayes, Director of Customer Relations
      Contact Information

      Principal

      • Mr. Thomas F. Hayes, Director of Customer Relations
      Additional Contact Information

      Fax Numbers

      • (732) 938-7183
        Primary Fax
      • (732) 919-8031
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      17 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/29/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      ***************** that's a part of New Jersey Natural Gas, has been charging me $38.90 without my permission or consent for **** Services. *****************, who works for the company mentioned that I was inherited this service from when I bought the house in October of 2021. I think this is unfair and un-justice as I had no idea I was being charged this amount without my consent. It was mentioned to me that this service is inherited from the old owner and that a letter was sent. I have no idea about a letter and I haven't seen a letter. For 30 months, I have been charged $38.90 for ***************** without my consent. A complaint has been noted in my account number# ************. A supervisor will be calling me back, but they mentioned there is no way to refund this to me. I think the practice of what they are doing isn't right and there should be full consent from homeowner. where inheritance is ruled out. Especially new homeowner as they have a lot on their minds and will not know to give a call to advise NJR that they do not want this service. I would like a refund and for the business to change their process. Thanks
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jim G

      1 star

      01/22/2024

      On January 22 of 2024 at approximately 11 AM, a representative from New Jersey natural gas came to turn on gas at 4 Merchants Way for the current owner, Aberration Inc.A blonde woman claiming to represent New Jersey natural gas, who refused to identify herself, was banging and screaming at the back door of eight merchants, least by the FIT Clinic and FIT Lab, a healthcare organization.The woman from NJ Natural Gas greatly upset a patient who was in a treatment room in the back near the back door. She also greatly disturbed and upset another patient at the front when she came into the front door, curtly making demands to the the front desk employee.The blonde woman demanded our employee at the front desk to let her in to 4 Merchants Way, which was previously leased by our organization.The blonde woman demanded the employee remain at 4 Merchants Way (despite having a full office of patients) before barking at her that the thermostat needed to be replaced, which is not the responsibility of our business.Tangent; the thermostat has been in perfectly working order prior to exiting 4 Merchants Way.The behavior of the New Jersey natural gas employee is extremely unprofessional and should never be tolerated. We would like an apology from New Jersey Natural Gas to both our staff as well as our doctors and patients as well as other healthcare professionals that were working at the time. We would also like to be reassured that behavior like this is not tolerated by New Jersey Natural Gas and assurance that anything like this will never happen again

      Local BBB

      BBB Serving New Jersey

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.