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Business Profile

Internet Services

Astound Broadband powered by RCN

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This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see

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Astound Broadband powered by RCN has 17 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 215 Customer Reviews

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    Review Details

    • Cindy L

      Date: 09/23/2025

      If I could leave zero stars or negative stars, I would!!! I disconnected my internet service with Astound sometime in the middle of July 2025. My last bill was Aug 21, 2025. Astound confirmed receipt of my returned equipment on 07/31/25 and yet STILL CHARGED me for the full month! I called twice to dispute the charge for the 21 days that I did not have access to use only to be told that it is Astound's policy that customers still be charged for the whole month even if the equipment was returned during the month. Well, it is MY POLICY that I do not pay for services I requested to be disconnected and no longer have access to. This is purely legalized robbery! Thankfully my bank returned the money and now Astound will continue to bill me monthly and it likely will negatively affect my credit rating.

    • ETTA R

      Date: 09/10/2025

      TOOK THE SENIORS MONEY REFUSES TO RETURN THE ***** SHE DISPUTED THE TRANSACTION IT'S BEEN SINCE JULY IT'S NOW SEPTEMBER.

      Astound Broadband powered by RCN

      Date: 09/11/2025

      Hello, ****. Thank you for reaching ou to Astound. We want to better understand this billing concern. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account, a screenshot of this review, as well as more details regarding your billing concerns. Thank you for being a part of the Astound service family. -******

    • Krishna P

      Date: 09/05/2025

      Spoke with a representative about issues regarding overcharged my billing not responding customers concerns seriously.rude and irresponsible.!!!

      Astound Broadband powered by RCN

      Date: 09/06/2025

      Hello, ******** Thank you for sharing this feedback with the Astound team. It is of the highest importance that our customers recieve helpful and professional support when they reach out to us. I understand you have some billing concerns, and it would be a pleasure to review your account with you. Please email us at ***************************************** with "BBB Review" in the subject so we can take a closer look at your account together. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family. -******

    • caroline c

      Date: 08/22/2025

      This company is not transparent about their fees. I used Astound because it was the only internet provider available in my unit. I noticed my bills had multiple hidden fees that fluctuated throughout the year. Before I ended the service I called their customer service line and asked them about returning the equipment and they were not transparent about their process. I was hit with a bill that was nearly over $700. When I called and told them that I returned the equipment and it was signed for by someone at their company they told me to wait 10 days for it to reflect on my bill. When I asked them to explain the charge that did not include the equipment, they did not provide context and told me to look at the bill statement which, again, does not provide any details. I would like a proper breakdown for what I am paying for.

      Astound Broadband powered by RCN

      Date: 08/26/2025

      Hi, ********. Thank you for sharing these thoughts with the Astound team. I'm sad to hear you are no longer a customer. I would have loved the oppertunity to personally review your account and ensure you were recieving the best possible value prior to your decesion to disconnect. I'd be glad to assist you with your billing concerns and go over the remaining charges. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Dylan M

      Date: 08/20/2025

      One of the worst companies *** ever dealt with. Started with a price lock guarantee for one year that lasted less than four months. Promised me through a gift card as a customer and never received it. When I reached out to the company on multiplications, they pass the book and kept telling me it would be dealt with first from the gift card department.(they dont have one.) most recently from the gift card company directly. Best part is theres no way for me to actually contact them. When I told them I would reach out to BBB , their response was Oh No. this company does anything to get the sale they lie and should not be trusted.

      Astound Broadband powered by RCN

      Date: 08/21/2025

      Hi, *****. Thank you for sharing this feedback with Astound. I understand you have some concerns regarding billing as well as a part of your promotion. I'd be glad to review your billing with you as well as check on the status of your gift card. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • John D

      Date: 08/15/2025

      Wish I could give 0 stars. Have been a customer since they bought out WOW in our area 2-3 years ago. Our price has gone up at least 50% in that time and that's surprisingly the least of my concerns. I was experiencing Internet disruptions through their cable service in home. It was getting progressively worse so I called for service. Was told that the modem/router was bad and it was replaced. Worked better for a month and then the disruptions began happening again, getting progressively worse. Another service call resulted in yet another new modem as the fix. This did not resolve the problem at all and it continued to get worse. Fast forward a few days they send out a technician who determines it's the cable line from the transfer in the back to the inside of our house. New cable run, same symptoms. Not to mention the contractors they hired to bury the cable killed several plans in our garden and did not even run the cable under our chain link fence. The cable is currently run underground to the fence, pops up and goes through the chain link, then goes back underground. It's comical. I cancelled my service yesterday and the problems have been worse than ever before. This is not paranoia at all; I work in tech from home and know the frequency of these disruptions are caused by the cable provider itself. I'll be extremely glad when I can finally sever my relationship with this company for good.Go with Astound if you:1. Want your rate increased for no reason 2. Poor quality of deliverable service 3. Unprofessional installers You could be the next lucky guest to win the trifecta of incompetence. Should have seen it coming a mile away. No business that gobbles up smaller competitors EVER has anything good coming for the consumer- only themselves.

      Astound Broadband powered by RCN

      Date: 08/16/2025

      Hello, ****. Thank you for sharing this feedback with Astound. We're sad to hear you chose to leave our service family. It's of the highest importance that our customers recieve dependable service. If you disconnection hasn't completed yet, we'd love to make sure this concern gets properly escalated so we can ensure that a resoultion is found. We invite you to email us at ******************************************************************* with "BBB Review" in the subject so I can better assist you with your connection. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Kathleen B

      Date: 08/15/2025

      I'm a senior citizen, I signed up for Astound when my other internet service shut down. I though I had a good deal. I'm on Social Security and it was in my price range. After a couple of years my monthly charge shot up 50% and service started getting very erratic. I called and asked why and get these lame excuses about the cost of wiring, cable, etc the usual excuses I never heard from my previous internet provider. Plus they have NO senior plan. Doesn't help to call as you get some foreign robot making excuses that you can't understand. For what I pay and the service I get is horriblehirribke. I would not recommend this to anyone. I am currently looking for another internet provider that is reasonable for the very small amounts of internet I need...A landline and an Amazon Fire is all I use, and my payments have doubled. Very poor business, and internet provider, they could do better for seniors in these times. Shop around for something better.

      Astound Broadband powered by RCN

      Date: 08/16/2025

      Hi, ********! Than you for reaching out to Astound. As a consumer myself, I understand the need to get a good price for the services and items I purchase. We don't want to lose you as a customer and would like to oppertunity to review your account with you and ensure that you're getting the best value possible for your level of service. Please email us at ***************************************** with "BBB Review" in the subject so of your message. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Mao L

      Date: 08/01/2025

      They increased my rate 30% every six months in the past 12 months. Charged various fees arbitrarily with no explanation, just a fee name. Held my credit card information which I could not cancel so they could increase the price and charge me as they like. Terrible customer service. I waited one hour on the phone to cancel my internet with them. Still charged one month after the cancellation. I saw a lot of 1 star reviews of this company recently. Dont use them. I switched to my cell phone company internet, and saved 60% of money.

      Astound Broadband powered by RCN

      Date: 08/05/2025

      Hi, Mao! Thank you for reaching out to Astound. I'm sad to hear you chose to disconnect. I would have loved the oppertunity to personally review your account with you and made sure you were receiving service at a competitve, affordable rate. Consistent with the Terms and Conditions of Service, under the policy, your internet subscription is charged at the beginning of your billing cycle. If you cancel within your current billing period, your internet service will be available until your billing period ends. If you would like to have your account reviewed to ensure that everything is in order, please don't hesitate to send us an email. You can reach us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as part of the Astound service family. -******

    • Michael T

      Date: 07/28/2025

      I was a 19 year old customer with ********************** and it was a complete nightmare to close my account. I was put on hold several times and then disconnected after 30 plus minutes on hold. I finally got feed up and went to the customer service location in *********, **. The *** was rude and didn't want to be bothered with. This is how you treat a customer after 19 years. I would never come back to RCN after this kind of treatment. I hope the entire ************* switches to ******** and ******* for internet service.

      Astound Broadband powered by RCN

      Date: 07/29/2025

      Hello, *******. Thank you for sharing this feedback with Astound. We're sad to lose a long-term customer like yourself. Even at the time of disconnection, customers deserve respect and the same excellent support that they'd recieve when their account was active. I would be glad to review your account to ensure that everything is in order. Earlier today I replied to your review on *******************, where I requested that you send us a private message so we can look up your account. Thank you for the time you spent with us as a valued Astound customer. -******

    • Benjamin P

      Date: 07/23/2025

      RCN/Astound promised me prorated billing at the end of my service. They refused to honor their promise at the end of my service, and is insisting that they can change their policy without telling me and without giving me a chance to approve or reject changes.

      Astound Broadband powered by RCN

      Date: 07/25/2025

      Hello, ********! Thank you for reaching out to Astound. We're sad to hear you are no longer a member of our service family. Consistent with the Terms and Conditions of Service, under the policy, your internet subscription is charged at the beginning of your billing cycle. If you cancel within your current billing period, your internet service will be available until your billing period ends. Customers were notified by email/letter of this change in our policy several months ago. If you would like to have your account reviewed to ensure that everything is in order, please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

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