Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Astound Broadband powered by RCN has 17 locations, listed below.

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  Astound Broadband powered by RCN

  650 College Rd E Ste 3100 Princeton, NJ 08540-6629

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  Astound Broadband by RCN

  28 West 23rd Street 11th Floor New York, NY 10010

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  Astound Broadband by RCN

  575 Madison Ave Fl 3 New York, NY 10022-2511

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  RCN Telecom Services

  518 Union Ave Framingham, MA 01702-5817

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  RCN

  1130 Connecticut Ave NW Ste 400 Washington, DC 20036-3990

Review Details

• Review fromWilliam S

  Date: 10/07/2025

  1 star
  ***** this company. I was a customer of WOW that was bought out ********************. When I was with WOW I had 100mbps internet package. This was the lowest they had at the time. Once bought out by Astound I noticed that the lowest package Astound offers is 300mbps with an Introductory offer that lasts a year of 30 dollars. I have tried calling them and messaging them to find out what the current Non introductory offer price is and they will not give an answer. This last time they tried to tell me their system will automatically give me another special offer after the 1 year introductory is over. I asked in plain English so what will that price be and I was told they can't tell me what prices will be in the future. I then asked well what is the price right now if I did not get the introductory offer and was told they can't give the price. The reason I ask this is because I want to know what the Actual price is for the 300mbps internet because I still have a 100mbps plan that they do not even offer and I am paying ***** a month. I would like to see if the 300mbps price to be able to compare but this company refuses to give me a straight answer. This type of selling should be Illegal. This is Not right that a company refuses to be Honest with consumers as to what the actual price is for their service. I was Forced to give this company a 1 star rating Despite the horrible customer service I have received from this and the fact that for the past 2 weeks I have had to deal with No internet for up to 3 or 4 hours a day or extremely slow internet.

  Astound Broadband powered by RCN

  Date: 10/08/2025

  Hi, *******! Thank you for sharing your thoughts with Astound. I'm disappointed to hear that you did not receive answers to your billing questions when you reached out to our customer care team. It's very important that our team always provides helpful service when responding to inquiries. I'd be glad to review your account with you and go over the details of your account. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family. -******

• Review fromRoman B

  Date: 10/06/2025

  1 star
  Ive been a long-time RCN customer, paying around $50/month during my promotional period. When I called in the past, I was even told I could extend that rate but as soon as I needed to update my credit card (the old one simply expired), everything changed.Without warning, RCN ended my promotion, added a $45.88 one-time fee for the declined payment due to the expired card, and hiked my bill to $135.99. When I contacted support, the agent (******* who refused to give her last name or connect me with a supervisor) said I had a $50 loyalty credit and that $85.99 was the best available price.Thats misleading, because the real total is $106.88 after Taxes, ***************** about $20.89 extra, most of which arent actual taxes. Customer support was dismissive, unhelpful, and uninterested in resolving the issue. ******* even said theyd happily process my cancellation request, which I plan to do as soon as I schedule a replacement provider.If youre considering RCN / Astound, be warned: promotions vanish without notice, loyalty credits are smoke and mirrors, and the final bill always ends up higher than whats advertised. Im done giving them another dollar.

  Astound Broadband powered by RCN

  Date: 10/08/2025

  Hello, ****** Thank you for reaching out to Astound. Two of our priorities are to offer afffordable service and transparent billing. We'd be glad to review your account with you to provide a break down of recent transaction and ensure that everything is correct. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromRichard G

  Date: 10/04/2025

  1 star
  RCN is not a consumer -focused company. They have raised my internet only service form $50/month to $140/month with deceptive notifications of price increases. They require direct billing so that they can raise rates surreptitiously. These are very bad business practices and what we call "bad profits". Beyond their billing practices, their service is not reliable, which makes the price gouging all the more absurd. When I cancelled their service, they refused to stop the billing until the end of their billing cycle (3 more weeks of paying for a service I do not use or need). When I asked them why, they said it was "policy". There's no technical reason they can't stop the service the day you cancel your service, and since there's no contract, there's no reason to continue billing for a service that is not used. This is just another egregious example of excess ******** to customers. I would caution anyone against using this service and falling prey to one of their annual promotions that just leads to a continuous escalation of prices. They need to seriously reconsider how they treat customers in a world where customers have choices. This is the least customer-centric company I have experienced in a very long time. They have lost me as a customer for life.

  Astound Broadband powered by RCN

  Date: 10/07/2025

  Hello, *******! Thank you for reaching out to Astound. We're sad to hear you are no longer a member of our service family.I would have loved the oppertunity to personally assist you with your technical concerns as well as making sure that you were receiving the best possible value for your level of service. Consistent with the Terms and Conditions of Service,under the policy, your internet subscription is charged at the beginning of your billing cycle. If you cancel within your current billing period, your internet service will be available until your billing period ends. If you would like to have your account reviewed to ensure that everything is in order,please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family.-******
  

• Review fromJohn F

  Date: 10/02/2025

  1 star
  BEWARE: The advertised price is $30/month - my bill has been $62/month - they more than double it with hidden fees. I switched to another provider - this is the most expensive internet available - no reason to use it ******** Fios, ******* Xfinity, Starry, T-mobile and others are all cheaper in the ****** area). They lost a class action lawsuit (easily found online) because of these deceptive practices and made no effort to change their ways - they only updated the language in their agreement to say "unknown fees may be added". Unbelievable it's legal to do business this way.

  Astound Broadband powered by RCN

  Date: 10/03/2025

  Hello, ****! Thank you for sharing this feedback with the Astound team. It is never our intention to mislead our customers, and we take your concerns very seriously. We understand how important transparency is, especially when it comes to billing. We are sad to have lost you as a customer; I would have loved the oppertunity to personally review your account with you to ensure you were recieving the best possible vaule. Thank you again for your feedback and for the time you spent with us as a valued Astound customer. Hopefully we can serve you again in the future. -******

• Review fromKathryn S

  Date: 09/29/2025

  1 star
  This company has a lot of outages, unable to speak with representatives only computers I called at 3am and was on hold for forty minutes till I disconnected!

  Astound Broadband powered by RCN

  Date: 09/30/2025

  Hello, *******! Thank you for sharing this feedback with Astound. Two of our top priorites are to offer our customers stable service and helpful customer care. We want to make sure that your concerns are resolved. Please email us at ***************************************** with "Review" in the subject so I can better assist you with your connection. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family. -******

• Review fromPramit M

  Date: 09/27/2025

  1 star
  RCN and Astound are cheating customers by overcharging and then adding surprise billing. I switched from RCN internet and TV because of their horrible services and fees. Then RCN started hitting me with one surprise bill after another. I was charged $155 for a month, during which the service was disconnected. Then they charged $210 for not returning equipment, which I already returned to them via ***** weeks ago. Talking to customer service didn't help either. They are rude and after extorting money out of customers. This is total scam of a business h*** bent on cheating customers. Their license should be suspended and they should be sued for damages.

  Astound Broadband powered by RCN

  Date: 09/30/2025

  Hello, ******. Thank you for reaching out to Astound. I'm sorry to hear you chose to leave our service family. We want to make sure the billing concerns you mentioned are resolved. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you forthe time you spent with us as part of the Astound service family. -******

• Review fromCindy L

  Date: 09/23/2025

  1 star
  If I could leave zero stars or negative stars, I would!!! I disconnected my internet service with Astound sometime in the middle of July 2025. My last bill was Aug 21, 2025. Astound confirmed receipt of my returned equipment on 07/31/25 and yet STILL CHARGED me for the full month! I called twice to dispute the charge for the 21 days that I did not have access to use only to be told that it is Astound's policy that customers still be charged for the whole month even if the equipment was returned during the month. Well, it is MY POLICY that I do not pay for services I requested to be disconnected and no longer have access to. This is purely legalized robbery! Thankfully my bank returned the money and now Astound will continue to bill me monthly and it likely will negatively affect my credit rating.

  Astound Broadband powered by RCN

  Date: 09/25/2025

  Hello, *****. Thank you for reaching out to Astound. We're sad to hear you are no longer a member of our service family. Consistent with the Terms and Conditions of Service, under the policy, your internet subscription is charged at the beginning of your billing cycle. If you cancel within your current billing period, your internet service will be available until your billing period ends. If you would like to have your account reviewed to ensure that everything is in order, please email us at ***************************************** with "BBBReview" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -Jackie 

• Review fromETTA R

  Date: 09/10/2025

  1 star
  TOOK THE SENIORS MONEY REFUSES TO RETURN THE ***** SHE DISPUTED THE TRANSACTION IT'S BEEN SINCE JULY IT'S NOW SEPTEMBER.

  Astound Broadband powered by RCN

  Date: 09/11/2025

  Hello, ****. Thank you for reaching ou to Astound. We want to better understand this billing concern. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account, a screenshot of this review, as well as more details regarding your billing concerns. Thank you for being a part of the Astound service family. -******
  
  

• Review fromKrishna P

  Date: 09/05/2025

  1 star
  Spoke with a representative about issues regarding overcharged my billing not responding customers concerns seriously.rude and irresponsible.!!!

  Astound Broadband powered by RCN

  Date: 09/06/2025

  Hello, ******** Thank you for sharing this feedback with the Astound team. It is of the highest importance that our customers recieve helpful and professional support when they reach out to us. I understand you have some billing concerns, and it would be a pleasure to review your account with you. Please email us at ***************************************** with "BBB Review" in the subject so we can take a closer look at your account together. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family. -******

• Review fromcaroline c

  Date: 08/22/2025

  1 star
  This company is not transparent about their fees. I used Astound because it was the only internet provider available in my unit. I noticed my bills had multiple hidden fees that fluctuated throughout the year. Before I ended the service I called their customer service line and asked them about returning the equipment and they were not transparent about their process. I was hit with a bill that was nearly over $700. When I called and told them that I returned the equipment and it was signed for by someone at their company they told me to wait 10 days for it to reflect on my bill. When I asked them to explain the charge that did not include the equipment, they did not provide context and told me to look at the bill statement which, again, does not provide any details. I would like a proper breakdown for what I am paying for.

  Astound Broadband powered by RCN

  Date: 08/26/2025

  Hi, ********. Thank you for sharing these thoughts with the Astound team. I'm sad to hear you are no longer a customer. I would have loved the oppertunity to personally review your account and ensure you were recieving the best possible value prior to your decesion to disconnect. I'd be glad to assist you with your billing concerns and go over the remaining charges. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******