Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Astound Broadband powered by RCN

  650 College Rd E Ste 3100 Princeton, NJ 08540-6629

• 

  Astound Broadband by RCN

  575 Madison Ave Fl 3 New York, NY 10022-2511

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  RCN

  7921 Woodruff Ct Springfield, VA 22151-2129

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  RCN

  2124 Avenue C Bethlehem, PA 18017-2120

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  RCN

  196 Van Buren St Ste 300 Herndon, VA 20170-5337

Review Details

• Review fromEdward J B

  Date: 06/24/2025

  1 star

  Edward J B

  Date: 06/24/2025

  Astound recently changed it's cable boxes that created a major problem for people with Alzheimers and Dementia who have trouble using the there Tv remotes that have a number of buttons that confuse the person. This change makes it impossible to be able to use special Tv remotes that have three simple buttons that helps these people to be able to enjoy their Tv having very little else to look forward too and any other after market remote to be used.This change has effected entire nursing home that my family member resides

  Astound Broadband powered by RCN

  Date: 06/25/2025

  Hello, ******. Thank you for reaching out to Astound. We sincerely appreciate your feedback regarding the remote. If a new variety of accessible remotes become available from the equipment's manufacture, we will certainly make those available to our customers. We sincerely appreciate your feedback and wish to thank your family for being Astound customers. -******

• Review fromRawad A

  Date: 06/13/2025

  1 star

  Rawad A

  Date: 06/13/2025

  Ive had a very frustrating and disappointing experience with Astound Broadband. I was misled about the cost of the service, and when I wanted to cancel, the company refused to let me do so without paying one whole additional month fees. Their customer service is unhelpful and evasive, and the whole process feels predatory. I feel taken advantage of and would like this to be resolved fairly. I am simply seeking cancellation without penalty and a refund of the unfair charges. Those unfair charges include a late fee + an autoenrollement failure fee, all because my credit was updated and they couldnt withdraw the money on time.

  Astound Broadband powered by RCN

  Date: 06/14/2025

  Hi, Rawad! Thank you for reaching out to Astound. We strive to provide affordable service and top notch customer care. We're sad to hear you chose to disconnect service; I would have loved the oppertunity to personally review your account with you to ensure you were getting the best value. Consistent with the Terms and Conditions of Service, under the policy, your internet subscription is charged at the beginning of your billing cycle. If you cancel within your current billing period, your internet service will be available until your billing period ends. We'd be glad to review your account to make sure that everything is in order. If you would like to have your account to reviewed to make sure everything is in order, you are always welcome to send us an email at ****************************************** If you do email us, please put "BBB Review" in the subject of your message. Please also include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a valued Astound customer. -******

• Review fromA. G.

  Date: 06/09/2025

  1 star

  A. G.

  Date: 06/09/2025

  My roommate and I changed the name on the account to my name. The entire experience was horrible. It took 2 hours to get the name changed through 3 different ***** I then spent another 4 hours over 2 days trying to negotiate my rate down from $140 for internet only. The majority of ***resentatives were unhelpful and rude. They seemed annoyed they had to assist me. One ***resentative spoke over top of me the entire time (2 different conersations). As a result, he offered me a discount and then had to retract the offer. He then tried to say I told him my roommate was moving out which was not true. He stated that was the only way I could get my rate lowered. One ***resentative on chat states I would have to cancel service and come back 60 days later as a new customer to receive a lower rate. I then was forced to drop the speed on my internet to make it affordable which may impact my ability to work from home. I asked the last *** to connect me with customer retention and was told their department is customer retention. I have used ********************** in the past and have asked to renegotiate my own bill and my parents' bill as POA. I have never been unable to renegotiate my bill. I am now researching other internet providers. The entire experience was unacceptable. I have never witnessed such rude, unhelpful, and unprofessional customer service as I did those 6 hours. I would like someone to contact me to discuss the matter.

  Astound Broadband powered by RCN

  Date: 06/10/2025

  Hello, ******. Thank you for providing this feedback to Astound. We're disappointed to hear that your experience was less than stellar, as our aim is to always provide top notch customer service. I would be glad to review your account and see if there's anything that can be done to get a better value for your level of service. Please email us at ***************************************** with "BBB Review" the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

  A. G.

  Date: 06/18/2025

  I have emailed a response and attached screenshot of this conversation. I would also like confirmation that the rude and unprofessional behavior of your **** will be addressed. I am continuing to search for more affordable internet service and more professional service ****.

  Astound Broadband powered by RCN

  Date: 06/18/2025

  Hi ******! We spoke via email and resolved this concern. Let us know if any other questions or concerns come up. -******

• Review fromKendra S

  Date: 06/06/2025

  1 star

  Kendra S

  Date: 06/06/2025

  You here one thing in chat and another on the phone. But, depending on who you speak to. Whether or not the *** is honest or not. Astound is claiming payment was rejected on the due date. I'm an auto pay customer. A notice was sent to me the night of due date, couple days ago, claiming isssues that have nothing to do with rejected payment. There was no rejected payment. I spoke with Astound ***s same day and first one said she would redo the autopay. She would delete it and then redo it. She claimed there would be no additional charge. After she finished she said she took care of it and they would only take the amount that was initially due. This was still June 3rd. I spoke with another *** and the *** assured me everything ws going the way it was supposed to. She said the system had an issue and that the prior *** processed the payment as promised. She said she sees I have auto pay so that was a system issue. She said there was no issue on my end because there was no rejected payment fee on my account and it showed the payment as processing because it says my due balance is zero and I didn't owe anything. I also checked on screen and it was in fact as she said. The payment even showd posted on June 3. I checked the next day and yesterday and didn't see anything odd. Today I checked the site page and saw everything changed. The initial amount was back up as a balance. Auto pay was not enrolled. A *** claimed the payment was rejected. Which it wasn't. She then claimed that I have a rate increase on my account, which I had not prior and wasn't informed of this. This is a way to not only get initial payment from customer. But a supposed rejected payment fee and if you're auto pay enrolled, they will automatically deduct all the charges they created along with next month's bill. The *** kept going in circles not responding honestly to the issues. I was told to contact my financial insititution, which I did and there was no rejected payment.

  Astound Broadband powered by RCN

  Date: 06/13/2025

  Hello, ******. Thank you for sharing your recent experience with Astound. Our customers deserve accurate billing and clear communication at all times. It would be a pleasure to review your account with you. Please email us at ***************************************** with "BBB Review" the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a part of the Astound service family. -******

• Review fromDane L

  Date: 06/06/2025

  1 star

  Dane L

  Date: 06/06/2025

  Under no circumstance should you use this companys service. This company is no different than highway robbery. Multiple times in my 5 years of being a customer, theyd raise my monthly price with no email or call. I would write in to their customer service chat asking why. They would then give me a new rate for 12 months. Within a couple months, my rate would go up. Their response would be a promo you were under had ended. Despite being promised a rate for 12 months. I even gave them screenshots of their CS telling me Id be locked in for 12 months at a rate. Didnt matter. Im not sure how this is legal.

  Astound Broadband powered by RCN

  Date: 06/10/2025

  Hello, ****! Thank you for reaching out to Astound. I understand your concern regarding your monthly rate. We certainly don't want to lose you as a customer, and would love the oppertunity to review your account together. Please email us at ***************************************** with "BBB Review" the subject so I can look up your account and better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound family. -******

• Review fromBob S

  Date: 06/05/2025

  1 star

  Bob S

  Date: 06/05/2025

  Terrible customer service. On hold for tech support for over 30 minutes. Representative came on line for 5 minutes and said we had to be transferred to another support group but said we would not have to hold. Guess what, another 30+ minutes wait. Next person said they could only work with us for 5 minutes as they had lots of people waiting. This was all caused because they sent a new cell phone with zero instructions on how to set it up.

  Astound Broadband powered by RCN

  Date: 06/06/2025

  Hi, ***! Thank you for sharing this experience with Astound. I'm disappointed to hear that your questions/concerns were not met with the urgency and professionalism that they deserve. Providing top notch customer care is one of our top priorities. (Besides phone support, we also have live chat one our website, ******************************, as well as support on both our X and ******** pages.) If you still have questions or concerns that have not been resolved, please feel free to email us at ***************************************** with "BBB Review" the subject of your message. Thank you for being a valued Astound customer! -******

• Review fromNadia B

  Date: 06/04/2025

  1 star

  Nadia B

  Date: 06/04/2025

  I was happy with RCN for a year until they started to significantly increase my bill for a random modem rental increase WITHOUT informing me ahead of time. My bill went from $67/mo to $92/mo, again without my consent nor being informed. I switched to ******. I refuse to let internet companies overcharge and take advantage of me.

  Astound Broadband powered by RCN

  Date: 06/06/2025

  Hi, *****!  Thank you for sharing your experience with Astound, though I'm sad to hear you are no longer a current customer. I would have loved the oppertunity to review your account to ensure that you were receiving the best possible rate. We hope to have the oppertunity to serve you again in the future. Thank you for the time you spent with us as a valued Astound customer. -******

• Review fromBonnie R

  Date: 05/29/2025

  1 star

  Bonnie R

  Date: 05/29/2025

  I am not an Astound customer. After witnessing today's behavior by their representatives, I will never use their product. Their trucks blocked our alley at both ends. I was unable to get in or out of my garage. When I spoke to the (most likely subcontracted installers, they were rude, unprofessional and threatening. They lied about their right to block egress on both ends of the alley claiming to have a permit for the closure, when asked to see a copy of the permit to close egress in the alley, they changed their story and claimed to have a "work order". After speaking with them they all started laughing and followed me back to my garage and began taking pictures of our vehicles. What possible business motive would Astound (RCN) have for taking pictures of my cars? Their truck was unmarked, no company name. I attempted to contact Astound but could not reach a human being and could not leave comments without having an account. The same applied to their parent company. Clearly they do not want to be informed. Apparently Astound and RCN believe they are above the law and do not recognize the need for professionalism or customer service. Look at their ratings, that says it all.

  Astound Broadband powered by RCN

  Date: 05/30/2025

  Hello, ******. Thank you for bringing this concern to the attention of Astound. It is of the utmost importance that our employees, and those who are contracted to work for us, display professional behavior at all times. I would be glad to look into this matter for you and make sure your concerns are escalated. Please email us at ***************************************** with "BBB Review" the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you again for reaching out to Astound. -******

• Review fromBETTY C

  Date: 05/29/2025

  1 star

  BETTY C

  Date: 05/29/2025

  When Astound came calling, I was excited because they said they acquired WOW. My experience with WOW was amazing. WOW was I wrong. I didn't know they were owned by RCN. The internet service was sporadic at best. After several months, I gave up, cancelled the service and returned the equipment. Now they can't find the equipment. Thankfully, I have the ***** receipts to show it was returned.

  Astound Broadband powered by RCN

  Date: 05/30/2025

  Hello, *****! Thank you for sharing your thoughts with Astound. We're sad to hear you chose to disconnect service; I would have loved the oppertunity to personally assist you with your internet connection. I see you mentioned having some concerns regarding equipment, and I would be glad to look into this for you. Please email us at ***************************************** with "BBB Review" the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as valued Astound customer. -******

• Review fromMichaela G

  Date: 05/26/2025

  1 star

  Michaela G

  Date: 05/26/2025

  RCN did some upgrade to their system without letting me know so now my modem doesn't work properly with their internet anymore. Now I have spotty internet (it stops working every few hours for 5-15 minutes) until the new modem comes in. And when I called for help, I got one technician telling me it's the modem and another telling me that my modem should be supported. If you are going to mess with someone's internet that they are paying for, you need to give them advance notice. I would have purchased a different modem earlier but there was no warning, even though they know exactly which modem I own because it's registered with them. I only stick with them because they are dirt cheap compared to other internet providers.

  Astound Broadband powered by RCN

  Date: 05/28/2025

  Hello, ********! Thank you for reaching out to Astound. We want you to have service that you can depend on. Please email us at ***************************************** with "BBB Review" the subject so I can better assist you with your connection. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. We look forward to hearing from you soon! Thank you for being a valued Astound customer! -******

  Astound Broadband powered by RCN

  Date: 05/28/2025

  Hello, ********! Thank you for reaching out to Astound. We want you to have service that you can depend on. Please email us at ***************************************** with "BBB Review" the subject so I can better assist you with your connection. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. We look forward to hearing from you soon! Thank you for being a valued Astound customer! -******