Business Profile

Educational Consultant

Educational Testing Service (ETS)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Consultant.

Complaints

This profile includes complaints for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,487 total complaints in the last 3 years.
475 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/18/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The GRE misleads you by asking you if you want to send scores to colleges. Then, they cancel your scores, so you can't see them without paying $50. Even after paying the $50, you now have to wait ***** days for them to come in the mail. There is no logical reason to cancel your scores without seeing them. The question is intentionally misleading, so people cancel and are forced to pay $50. If you can't customer ********************** they tell you that there's nothing they can do unless you pay their $50 fee. To add insult to injury, you know have to wait ***** days instead of seeing your scores immediately which would have been the case if you weren't misled into canceling the scores in the first place.
Business Response
Date: 11/21/2022
Dear *********************************,

ETS was notified by the Better Business Bureau (BBB) that you submitted a complaint regarding the GRE General Test that you had scheduled for November 18, 2022.

At the end of the computer-delivered GRE General Test, candidates are given the option to report or cancel their test scores. If they select to report their scores, they will then see unofficial scores for the Verbal Reasoning and Quantitative Reasoning sections of their examination. Following that, they are given the opportunity to enter in up to 4 designated score recipients. The first opportunity to add score recipients is given after candidates select to select to report or cancel their scores and after they see unofficial scores. This is done so test takers can have their scores reported to themselves and see their unofficial scores without having to be worried that they will be then forced to send them to any institutions.

When you are given the options to opt to either report or cancel your scores, you must make a selection and then confirm that selection a second time. If you select to cancel your scores, a screen appears stating that "You have chosen to CANCEL your GRE General Test scores from this testing session. Your scores from all sections of this test will not become part of your reportable history". It also states that "This is your last chance to change your mind. Once cancelled, scores can only be reinstated by sending a written request and associated fees to the GRE Program within 60 days of your test date". Our records indicate that you selected to cancel your scores, and then also confirmed that you wanted your scores cancelled when the screen came up with the statement mentioned above.

Information regarding canceling and reinstating test scores is listed on our website and in the GRE Information Bulletin for candidates to review prior to testing.

Because you opted and confirmed that you wanted to cancel your test scores, the only way to reinstate them would be to make a score reinstatement and pay the applicable reinstatement fee of US $50.00, which you did on November 18, 2022. We regret that we are unable to comply with your request to refund the applicable score reinstatement fees.

Thank you for granting us the opportunity to provide clarification regarding your complaint with the Better Business Bureau. We wish you continued success in your educational endeavors.

Regards,

GRE Services
Educational Testing Service
Customer Answer
Date: 11/21/2022

Complaint: 18437383

I am rejecting this response because:
As expected, ETS is lying. After finishing the GRE, the very first screen shown to test takers is used to select colleges and universities to which you want to send your scores. The only way out of this screen is to "Cancel" your scores. After doing so, there will be a confirmation screen, but the verbiage is confusing and does not clearly explain that you will not be able to see your scores without paying a $50 fee or that it will take ***** days.
Let's think about this another way. There is no reason anyone would cancel their exam without seeing their scores. Scores are helpful feedback, and people may preform better than they expect. Furthermore, as stated in test preparation materials and on ETS' own website, you can select which scores you choose to send, so if you're unhappy with your score, no colleges and universities need to know about it. Any common sense approach would show test takers their unofficial score BEFORE asking them if they want to send them to universities and similarly ask them if they want to send their scores to universities BEFORE asking them to select those universities.
I'm sure fees are a huge portion of ETS revenue because their services are intentionally designed in a way that incurs fees (50% for canceling an exam date, $50 to get your scores, $50 to reschedule an exam date) and refuses refunds even regardless the legitimate reasons people may have for rescheduling or missing an exam. It's funny that ETS thinks a $50 refund would satisfy me enough to remove my complaint. I would need to be refunded at least $10,000 just to consider such a thing, and I'm glad my complaint will remain as unresolved on the BBB website to further highlight the slimey and manipulative business practices ETS has gotten away with for far too long because of their monopoly on the GRE test. Thankfully, many universities have realized that ETS is trash and are no longer requiring or even encouraging the exam for admission.

Regards,

*********************************
Business Response
Date: 11/23/2022
Dear *********************************
ETS was notified by the Better Business Bureau (BBB) that you rejected our answer concerning your November 18, 2022 GRE General Test examination.

We have sent a detailed response to you in a separate email.

Thank you for granting us the opportunity to provide clarification regarding your complaint with the Better Business Bureau. We wish you continued success in your educational endeavors.

Regards,

GRE Services
Educational Testing Service
Customer Answer
Date: 11/28/2022

Complaint: 18437383

I am rejecting this response because:

ETS did not send me a separate email. They are obviously responding to the complaint in the hopes that I don't reject their response and it will be marked as resolved.

Regards,

*********************************
Business Response
Date: 11/30/2022
Dear *********************************,
ETS was notified by the Better Business Bureau (BBB) that you rejected our answer concerning your November 18, 2022 GRE General Test examination.
We have sent a detailed response to you in a separate email. We used the email that you provided to the Better Business Bureau. It is the same email on your ETS GRE account.
Thank you for granting us the opportunity to provide clarification regarding your complaint with the Better Business Bureau.We wish you continued success in your educational endeavors.
Regards,
GRE Services
Educational Testing Service

Customer Answer
Date: 11/30/2022

Complaint: 18437383

I am rejecting this response because:
ETS is simply responding to every rejection in the hopes that I don't, so the complaint can be marked as resolved. Fat chance ETS. I can go at this as long as you + 1. This complaint will remain open, so everyone can be aware what scum you are.

Regards,

*********************************
Initial Complaint
Date:11/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took the GRE general test in ***** on November 6th, but my score is still unavailable. It's been 13 days and would you mind telling me the reason that my grade is still unavailable. Because I want to apply for the master's degree, the deadline will come soon. Meanwhile, the GRE score is very important for me and i work hard to prepare for it.My personal information are as follows." Last name (surname or family name):**** " First name:NIU " Address at the time of the test:******* " Current postal mailing address:***************** " Date of birth:2000-02-03 " ETS ID#:******** " ******** appointment#:2752011221630227 " Test date:2022-11-06 Thank you very much!
Business Response
Date: 11/21/2022
Dear ***************,

We at ETS are highly committed to quality standards and fairness. After every test administration, we go to great lengths to ensure each test result we report is accurate and valid. All scores are placed on hold for the duration of the Review. Most of these routine reviews are completed in about four weeks however, in rare cases, the review can take longer.

For the reasons stated above, your November 6, 2022 GRE General Test scores are on hold because they are under administrative review. At the conclusion of our review, you will be notified if there are questions concerning your scores. Otherwise your scores will be reported to you and to institutions you have designated to receive reports.

We sincerely regret any inconvenience that you may experience, and we hope you understand these measures are necessary to ensure the validity and fairness of the GRE scores for all test takers.

Regards,
Office of Testing Integrity
Educational Testing Service
Initial Complaint
Date:11/17/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did a GRE test on ETS on Nov 1st 2022, and the website said I should have received my score report in ***** days. However, after 15 days, I still did not receive my score report, which I need very urgently to apply my graduation program whose deadline is VERY soon. I hope ETS can release my score report as soon as possible and cherish my hardworking on the exam and my academic future.
Business Response
Date: 11/17/2022
Dear *****************,

We at ETS are highly committed to quality standards and fairness. After every test administration, we go to great lengths to ensure each test result we report is accurate and valid. All scores are placed on hold for the duration of the Review. Most of these routine reviews are completed in about four weeks however, in rare cases, the review can take longer.

For the reasons stated above, your November 1, 2022, GREGeneral Test at-home scores are on hold because they are under administrative review. At the conclusion of our review, you will be notified if there are questions concerning your scores. Otherwise your scores will be reported to you and to institutions you have designated to receive reports.

We sincerely regret any inconvenience you may experience, and we hope you understand these measures are necessary to ensure the validity and fairness of the GRE scores for all test takers.

Regards,
Office of Testing Integrity
Educational Testing Service
Customer Answer
Date: 11/17/2022

Complaint: 18416589

I am rejecting this response because:

Although I understand that your have a reasonable reason to review the tests, you ignore the inconvenience of test takers which is huge for your academic future. At least what you can do is to expedite the review process for me since I have a graduation program deadline on Dec 1st. I hope you can try your best to help your customers.

Regards,

Mengjing ****
Business Response
Date: 11/22/2022
Dear *****************,

We at ETS are highly committed to quality standards and fairness. After every test administration, we go to great lengths to ensure each test result we report is accurate and valid. All scores are placed on hold for the duration of the Review. Most of these routine reviews are completed in about four weeks however, in rare cases, the review can take longer.

For the reasons stated above, your November 1, 2022 GRE General Test at-home scores are on hold because they are under administrative review. At the conclusion of our review, you will be notified if there are questions concerning your scores. Otherwise your scores will be reported to you and to institutions you have designated to receive reports.

We sincerely regret any inconvenience that you may experience, and we hope you understand these measures are necessary to ensure the validity and fairness of the GRE scores for all test takers.

Regards,
Office of Testing Integrity
Educational Testing Service
Customer Answer
Date: 11/28/2022

Complaint: 18416589

I am rejecting this response because:
I don't accept the template email. I already waited for 27 days which is four weeks after my GRE test. Please do not ghost me and just be sincere and help me solve the issue: Tell me if I have any wrongdoings during the exam otherwise release my score ASAP. My deadline is Dec 1st and I hope you can care even just a bit of my education opportunities.
If you can assign me a specialist, please let him/her reach out to me at ******************* And please remember, I don't accept any perfunctory template email. If you can sincerely help me solve the issue, I can accept your response. Thank you!
Understanding is mutal.

Regards,

Mengjing ****
Initial Complaint
Date:11/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I would like to ask why my GRE score I took on October 9 is now showing not avaliable.I received an email on ***** that my grade was avaliable, and downloaded my transcript, but now I find that my grade is not avaliable?Why does this happen? Could you help me solve this problem?My email to TSReturn was not been repiled and received no email telling me that my score was held by OTS. Called but customer ********************** just made me wait, but I can't wait that long. I am in such a hurry because I have a deadline for the school I want to apply to on ****. Can you tell me why my grades are being reviewed? When did it start? When will it end? Who is reviewing my score?Those are my information:ETS ID: ******** Name: ************* Email: ************************** Date of Birth: September 30, ****
Business Response
Date: 11/17/2022
Dear *************,

The administrative review pertaining to your October 9, 2022 GRE General Test at-home scores is still underway

The Test Security Analyst assigned to your case will be contacting you shortly regarding your October 9, 2022 GRE General Test at-home test administration.

If you have not heard from us within one week, please contact the Office of Testing Integrity at ************** or ************************************ for an update.

Regards,
Office of Testing Integrity
Educational Testing Service
Initial Complaint
Date:11/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I would like to ask why my GRE score I took on October 9 is now showing not avaliable.I received an email on ***** that my grade was avaliable, and downloaded my transcript, but now I find that my grade is not avaliable?Why does this happen? Could you help me solve this problem?My email to TSReturn was not been repiled and received no email telling me that my score was held by OTS. Called but customer ********************** just made me wait, but I can't wait that long. I am in such a hurry because I have a deadline for the school I want to apply to on ****. Can you tell me why my grades are being reviewed? When did it start? When will it end? Who is reviewing my score?Those are my information:ETS ID: ******** Name: ************* Email: ************************** Date of Birth: September 30, ****
Business Response
Date: 11/17/2022
Dear *************,

The administrative review pertaining to your October 9, 2022 GRE General Test at-home scores is still underway

The Test Security Analyst assigned to your case will be contacting you shortly regarding your October 9, 2022 GRE General Test at-home test administration.

If you have not heard from us within one week, please contact the Office of Testing Integrity at ************** or ************************************ for an update.

Regards,
Office of Testing Integrity
Educational Testing Service
Initial Complaint
Date:11/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I would like to ask why my GRE score I took on October 9 is now showing not avaliable. I received an email on ***** that my grade was avaliable, and downloaded my transcript, but now I find that my grade is not avaliable? Could you help me solve this problem?My emails have not been answered and calls to OTS just keep me waiting, but I can't wait that long!I am in a hurry because I have a deadline for the school I want to apply to on ****. I also did not receive my grades being reviewed email or any email or any email telling me that my score was held by OTS .Can you tell me why my grades are being reviewed? When did it start? When will it end? Who is reviewing my score?
Business Response
Date: 11/17/2022
Dear *************,

The administrative review pertaining to your October 9, 2022 GRE General Test at-home scores is still underway

The Test Security Analyst assigned to your case will be contacting you shortly regarding your October 9, 2022 GRE General Test at-home test administration.

If you have not heard from us within one week, please contact the Office of Testing Integrity at ************** or ************************************ for an update.

Regards,
Office of Testing Integrity
Educational Testing Service
Initial Complaint
Date:11/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I would like to ask why my GRE score I took on October 9 is now showing not avaliable. I received an email on ***** that my grade was avaliable, and downloaded my transcript, but now I find that my grade is not avaliable? Could you help me solve this problem?I am in a hurry because I have a deadline for the school I want to apply to on ****. I also did not receive my grades being reviewed email.Can you tell me why my grades are being reviewed? When did it start? When will it end? Who is reviewing my score?
Business Response
Date: 11/17/2022
Dear *************,

The administrative review pertaining to your October 9, 2022 GRE General Test at-home scores is still underway

The Test Security Analyst assigned to your case will be contacting you shortly regarding your October 9, 2022 GRE General Test at-home test administration.

If you have not heard from us within one week, please contact the Office of Testing Integrity at ************** or ************************************ for an update.

Regards,
Office of Testing Integrity
Educational Testing Service
Initial Complaint
Date:11/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 9th 2022 *********** took over 30 minutes to get me signed in I waited online with them for 45 minutes. I told them they was taking too long and I wanted to reschedule my test because they were taking a very long time. They refuse to reschedule my test although they were the ones who did not have their stuff together! They never refunded my money or tried to reschedule it they did not even acknowledge the fact that they started my test 45 minutes later than the time I was supposed to log on. They definitely owe me my money back they owe an apology they need to change their rules and I need to be compensated way more than just my money.*********** is biased and they act with prejudice because if I was 45 minutes late or a half hour late I would not have gotten to take my test so I don't see why this company think that they can be late on my test but I still have to pay and I couldn't get it rescheduled that's bull c***
Business Response
Date: 11/17/2022
Dear *********************,

ETS was notified by the Better Business Bureau (BBB) that you sent in a complaint about a test you took with ETS.

Unfortunately, we were unable to locate your account using the information you provided. In order to assist you, we will need you to re-submit your complaint and provide the following additional information:

First name as listed within your ETS account:
Last name as listed within your ETS account
E-mail address listed within your ETS account:
Test date:
ETS ID number:
Appointment number:

Regards,
Test Taker Advocacy
Initial Complaint
Date:11/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 14th 2022, I paid $300.30 to take a TOEFL iBT at home edition to ETS. On October 24th 2022, I sat the test and completed it successfully. As advertised by ETS and stated on their website, I was eligible to receive the test scores with 4 to 8 days.On the date of this complaint, it has been 25 days and I have yet to get a straight answer from ETS let alone the results of my test. My university enrolment required the results on the 15th of November, which is 22 days from the date of testing. As per the timeline stated by ETS, I made sure to take the test before the required date however due to this delay, I have missed my opportunity to finalise my enrolment. My university of choice has kindly provided a 2 week extension however given that I have received no explanation or communications for the delay, I am worried that I will miss my chance to enrol. ****** from an email stating that my results are delayed, there has been no effort from ETS to explain or remedy the situation. I have been given no specific reasons on why I havent received my results or any opportunity to state my case. Ive called them via phone 5 times and each time I waited over an hour on hold but was provided no clarity by the representative and was just told to wait.Id like to make this complaint to the BBB that the service provider, ETS, did not fulfil their business obligations as advertised after paying $300 for their services. Id like to request the BBB to help me contact ETS and request them to finish the job as promised.My name is ***********************, my ETS ID is ******** and my test appointment number is ****************.
Business Response
Date: 11/17/2022
Dear ***********************,

The ETS Office of Testing Integrity is conducting a review of your October 24, 2022 TOEFL iBT *************************** due to the reported infraction on test day. Most of these reviews are completed in about four weeks however, in rare cases, the review can take longer.

The assigned Test Security Analyst will be in contact with you shortly regarding the status of your case.

Thank you.
Office of Testing Integrity
Educational Testing Service
Initial Complaint
Date:11/16/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had written my GRE exam on October 1st abd its been more than 7 weeks and my score's are under administrative review. I had lost many admissions due to my scorecard delay. I need my scorecard asap.
Business Response
Date: 11/17/2022
Dear ***************************,

We at ETS are highly committed to quality standards and fairness. After every test administration, we go to great lengths to ensure each test result we report is accurate and valid. All scores are placed on hold for the duration of the Review. Most of these routine reviews are completed in about four weeks however, in rare cases, the review can take longer.

For the reasons stated above, your October 1, 2022, GREGeneral Test at-home scores are on hold because they are under administrative review. At the conclusion of our review, you will be notified if there are questions concerning your scores. Otherwise, your scores will be reported to you and the institutions you have designated to receive reports.

We sincerely regret any inconvenience you may experience. We hope you understand these measures are necessary to ensure the validity and fairness of the GRE scores for all test takers.

Regards,
Office of Testing Integrity
Educational Testing Service
Customer Answer
Date: 11/17/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Customer Answer
Date: 11/18/2022

Complaint: 18411347

I am rejecting this response because: According to the reply of ETS regarding the scorecard delay isn't acceptable since it's been more than 7 weeks and my scorecard hasn't been issued yet. It's their responsibility to review my scorecard within 2-6 weeks but till now they're sending the same "under administrative review" mail. As i lost many opportunities because of my scorecard delay.

Regards,

***************************
Business Response
Date: 11/21/2022
Dear ***************************,

The Test Security Analyst assigned to your case will be contacting you shortly regarding your October 1, 2022 GREGeneral Test at-home test administration.

Regards,
Office of Testing Integrity
Educational Testing Service

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Educational Testing Service (ETS) is NOT a BBB Accredited Business.