Reviews

This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

• 

  Avis Rent A Car

  1460 Route 22 Watchung, NJ 07060

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  Avis Rent A Car

  5 Transportation Way Boston, MA 02128

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  Avis Rent A Car

  650 Airport Dr Presque Isle, ME 04769

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  Avis Rent A Car

  3820 McDonald Rd s Richmonb, BC V7B 1L8

Review Details

• Review fromfred s

  Date: 06/08/2023

  1 star
  Avis was AWFUL! I rented a car at the Savannah (GA) Airport. It had not been cleaned and smelled like an ashtray. 5 miles into my ride the gas light went on and I had to pull over and FILL the tank. I've tried for 3 days to contact the location (AVIS customer service told me I had to take it up with the branch). Impossible to reach them by phone and all emails are bouncing back as undeliverable. WORST car rental experience ever....and the last one I'll have with Avis!

  Avis Rent A Car

  Date: 06/12/2023

  Dear Mr./Ms. ***********, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  
  
  Reservation Number;
  
  Renter's Name;
  
  Rental Location;
  
  Exact Date/Year of Rental;
  
  
  
  Thank you for allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

• Review fromJimmie P

  Date: 06/08/2023

  1 star
  Avis is a horrible place to rent first I reserved an economy car to go to a funeral the guy on the phone confirmed it with me as well as the price and policy about debit cards when I went to pick up the car I was charged more for something I didn’t even want and then I was told that a credit check was required to use a debit card I will never use these people again

  Avis Rent A Car

  Date: 06/12/2023

  Case: ********
  
  
  
  Dear Mr./Ms. *********, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  We apologize that you did not meet the rental qualifications, please note that our full qualifications are listed on our website for customers to review at anytime. 
  
  
  
  Thank you for allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator

• Review fromDoug H

  Date: 06/06/2023

  1 star
  When I arrived to pick up the car, it was not ready so I gladly waited until they got it ready. Shortly after I was asked to come out and look at the car to identify any damages prior to me leaving. Whoever “detailed” the car clearly just sprayed water on it, threw an air freshener on the mirror, and that was it. With it being wet it was hard to identify all scratches, chips, cracks, and anything else I could find. I opened the door to find the driver side carpet with a hole in it, side panel of the windshield with a loose, stains in the seats, and worst of all dog hair everywhere. I’m allergic to dogs so this was an issue. I asked if there was another car comparable to what I reserved available that was cleaner and was told no, that was the only car they had on the entire lot comparable. So I asked to have the dog hair vacuumed out. I was told it would be 20-30 minutes before they could finish vacuuming and I patiently waited. I left the lot to get some breakfast and when I returned the vehicle was parked and locked. I could not look through the vehicle to ensure it was vacuumed but I was asked to sign a paper and given a key in the building. As I went out to unlock the car, one of the ladies who worked the front desk followed behind me to get a different car for another customer which was parked behind my reserved car. I had the door open for maybe 1-2 minutes before she approached me and said, “hey we’re really busy today, can you move the car.” She said this with a nasty tone and did not wait for a reply as she turned and walked back to the other car. I was left with a filthy car for my trip. I contacted customer service and they had nothing to say but "thanks for your service" essentially. Absolutely terrible company. AVOID AT ALL COST. Pay extra and use another rental company.

  Avis Rent A Car

  Date: 06/12/2023

  Case: ********
  
  
  
  Dear Mr./Ms. *******, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  Our records show that you have already contacted our Customer Service Team and had your concerns addressed and a refund of $100.72 was issued on your rental. 
  
  
  
  Thank you for allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator

• Review fromDenise G

  Date: 06/06/2023

  1 star
  These ppl should not be in business. It is more than obvious that they have the worst customer service. Had my first experience with them this weekend and all cars stopped working. We're not able to replace or fix and now my money has not been returned

  Avis Rent A Car

  Date: 06/12/2023

  Case: ********
  
  
  
  Dear Mr./Ms. ********, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  Our records show the Avis Mexico location is independently owned and operates as a franchisee of Avis Budget Group. We've forwarded your complaint to the owner of this franchise so they can respond. 
  
  
  
  Thank you for allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator

• Review fromLisa C

  Date: 06/05/2023

  1 star
  This company has been a nightmare to work with. Avis charged me $450 for returning the car with sand in it. I called and wrote numerous letters explaining that we had experienced a flood at our condo, had to move to another location, were dealing with insurance, claims adjusters etc and this was the very first time I’d rented a car on my own. Also 1st time using Avis. I do admit there was sand but given the circumstances I just don’t understand how a $450 extra charge is warranted - to vacuum up sand. Very poor customer service. Will never use Avis again.

  Avis Rent A Car

  Date: 06/12/2023

  Case: ********
  
  
  
  Dear Mr./Ms. ****, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  Our records show that the rental counter has provided us with pictures supporting the cleaning fee on your rental. Please note the cleaning fee not only covers the cost of cleaning but the loss of use on the rental until it can be cleaned as well. Additionally we do show that our Customer Service Team did offer to discount the cleaning fee by 50% as a gesture of Customer Service which we show you declined. 
  
  
  
  Thank you for allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator

• Review fromTali P

  Date: 06/05/2023

  1 star
  FRAUD. The company uncharged me for an upgraded rental after I specifically declined an upgrade. According to the company customer service team, the rental clerk noted the $20 per day upgrade on my rental agreement indicating I had accepted an upgrade - when in reality he and I had a friendly conversation and I specifically told him my client would NOT accept an upgrade and that I would take the rental I selected. He handed me keys and off I went not knowing he had fraudulently updated my rental with an upgrade. This REEKS of the same type of fraud associated with SALES pressure tactics. Horrible culture. What happened to customer service? Rather than side with the customer over $40ish, they basically said I lied. Wow. Congratulations Budget. You lost another customer and have another BBB complaint to contend with.

  Avis Rent A Car

  Date: 06/12/2023

  Dear Mr./Ms. ******, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  
  
  Reservation Number;
  
  Renter's Name;
  
  Rental Location;
  
  Exact Date/Year of Rental;
  
  
  
  Thank you for allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

• Review fromWilliam B

  Date: 06/05/2023

  1 star
  Horrible customer service. I was charged an extra day in Auckland New Zealand. That very day I actually rented another AVIS vehicle in Australia. AVIS refuses to reverse the charge, even though they have proof I rented from them later that day over 1000 miles away. Fraudulent!

  Avis Rent A Car

  Date: 06/12/2023

  Case: ********
  
  
  
  Dear Mr./Ms. ******, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  Our records show that an investigation has already been opened into your concerns. Please note that our team handling the review will contact you directly with their findings. 
  
  
  
  Thank you for allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator

• Review fromAshar H

  Date: 06/05/2023

  1 star
  Make this message for twitter
  @Avis @BWI_Airport
  "I was subjected to racism and bad behavior at the BWI Airport Avis rental car. I had pre-booked a 12-seater vehicle for a two-day period to ensure a guaranteed reservation. However, upon my arrival, I was informed that no 12-seater was available. They asked me to cancel my reservation in order to receive a refund. Fortunately, Manager Tarsha was kind enough to provide me with an alternative 8-seater vehicle and assured me that it could be exchanged for the proper vehicle the next day. She even gave me a handwritten note, although it was not in their system. However, when I went to exchange the vehicle as agreed, the manager on duty refused to provide the exchange and accused me of cheating and fraud. To make matters worse, they also made racial comments. I am attaching the confirmation note for reference. Please acknowledge this message."

  Avis Rent A Car

  Date: 06/14/2023

  Case: ********
  
  
  
  Dear Mr./Ms. *****, 
  
  
  
  We appreciate your patience during our investigation. Our review found that our location manager had setup for a replacement to be provided the following day, however, you actually returned to the location that same evening. When you returned we still did not have 12 passenger vehicle to provide you which is why the replacement was denied. Please be assured that your experience was not typical.  A copy of our report has been sent to the appropriate manager for corrective actions.  
  
  
  
  Thank you for allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator

  Avis Rent A Car

  Date: 06/12/2023

  Case: ********
  
  
  
  Dear Mr./Ms. *****, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  We have contacted our Operations Manager to review the issues you raised.  When we have received a reply from their office, we will advise you accordingly.  We appreciate your patience during our investigation.
  
  
  
  Thank you for allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator

• Review fromAndré L

  Date: 06/04/2023

  1 star
  On 04/16/23 I made a car rental for pickup in Austin (Texas). I had no problem with the rental, we even delivered the car before the scheduled date. Full tank and no problem, according to the person who received us when delivering the car. However, to my surprise, on 5/16/23, the amount of U$ 101.09 for fuel was charged to my card. This charge makes no sense as we deliver the car with a full tank. Awaiting return.

  Avis Rent A Car

  Date: 06/12/2023

  Dear Mr./Ms. ****, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  
  
  Reservation Number;
  
  Renter's Name;
  
  Rental Location;
  
  Exact Date/Year of Rental;
  
  
  
  Thank you for allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator 

• Review fromNatalie F

  Date: 06/02/2023

  1 star
  I just received your BBB reply for case ********.
  And now I can’t even access the response as it shows you all closed the profile down now allowing me to Avis.
  No one told me about this authorization hold even after calling 3+ times about this situation last week!
  And I’ve had this car since March 31st and you all NEVER DID A HOLD UNTIL LAST WEEK!
  So someone is lying or doing something wrong!
  How has an authorization hold NEVER been done in over 2 months, and all now all of a sudden done. Listen to all the recorded calls. NEVER WAS TOLD, and you Representatives were even saying the charges were incorrect.
  So why am I inconvenienced when your representatives didn’t do their job properly! Then you all closed your BBB profile? That’s suspicious. I will be contacting over there again so I can keep this all documented. This is seeming more crooked as the days go by. Also the authorization hold does not cover the charge because you all charge me the day before(Friday) and then place an authorization the next day(Saturday) that’s released next week Wednesday.
  Like I’m looking at my account. Why is everyone lying?

  Avis Rent A Car

  Date: 06/12/2023

  Case: ********
  
  
  
  Dear Mr./Ms. *****, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  We have checked our records and show that you are renting as part of the **** rental program. Per the **** terms and conditions the rental is renewed every 7 days, part of the renewal requires that a new authorization hold hold be captured each week to start the new rental. As a new rental was started on May 26th, 2023 which goes until June 2nd, 2023 a new hold of $303 was captured. Once this rental closed on June 2nd, 2023 a new rental will be opened and a new hold will than be captured at that time for that new rental. Please note that at the end of each week the existing hold is used to pay for the previous weeks rental. 
  
  
  
  Thank you for allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator