Business Profile
Auto Rentals and Leasing
Avis Rent A CarThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.08/5 stars
Average of 979 Customer Reviews
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Review fromNick S
Date: 08/25/2023
1 starVery poor experience after my rental vehicle was returned with a minor scratch. I did not attempt to refute since I admitted I caused the scratch, but they billed me over $2000 and included additional repairs. Incredibly poor business practice on their behalf, and unfortunately I had to pay out of pocket.Avis Rent A Car
Date: 12/18/2023
Dear Mr./Ms. **,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromAndrea H
Date: 08/24/2023
1 starI rented a vehicle from them got halfway to my destination engine and battery light pop on in the middle of the heat. Still haven’t heard from anyone this is stupidity and ridiculous!!Avis Rent A Car
Date: 12/13/2023
BBB Review #*****
Dear Mr./Ms. ****,
Avis values the relationship that we have with our travelers and always strives to do the right thing. Reports such as yours are most appreciated since they help us target and correct areas of service which might be improved.
Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused. Please be assured that your experience was not typical of Avis's usual high standards, and that the responsible manager has been contacted to prevent any recurrence.
Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
Sincerely,
Avis Customer Advocacy Response CoordinatorReview fromMin Ji P.
Date: 08/23/2023
1 starI made a reservation online, and prepaid for the reservation including the unlimited toll. After returning my car, i saw my final bill and somehow unlimited toll option I paid for was not listed on the receipt but the same charge appeared under "nonrefundable prepay". Spoke with multiple associates who gave me different answers, so I asked to speak with a manager multiple times but was told to wait for 48 hours. Of course I did not receive any phone call after waiting for 48 hours, but instead received a separate email from AVIS with itemized toll charges. Now, they are claiming that I need to pay toll fees in addition to the unlimited toll service I paid for, because the agent at the counter modified my reservation by removing the unlimited toll option they still charged me for. They can't refund the unlimited toll I paid for because it's a "nonrefundable prepay" charge, but they also can't remove the itemized toll fee because "unlimited toll" was not added to my reservation. I already paid $331.96 for the unlimited toll, but AVIS is charging me additional $293.24 for toll because of an error made by an agent during the check-in process. Beware. Deceptive business practice.Avis Rent A Car
Date: 12/19/2023
Dear Mr./Ms. ********,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorMin Ji P.
Date: 01/08/2024
Reservation Number; ********* Renter's Name; ***** *** Rental Location; ****** ********* Intl Airport (**** ************ ****)
Exact Date/Year of Rental; Jun 30 2023 @ 4:11pmMin Ji P.
Date: 01/08/2024
Reservation Number; *********
Renter's Name; ***** ***
Rental Location; Austin Bergstrom Intl Airport (**** ************ **** ****** ** *****)
Exact Date/Year of Rental; June 30 2023Review fromKosta G
Date: 08/22/2023
1 starre: reservation #*********** at ******** Mall
I have been President Club member for 14 years and have been renting with Avis for 20+ years. However, my loyalty ends today, as I have never been treated with such unprofessionalism and with such mistreatment as at Avis Aventura Mall.
On August 2, 2023, I reserved a car from Avis for one of my employees flying in for business. The rental was to be ready at noon for pick up on August 20th. I reserved a Ford Edge or similar large car plus my usual 2+ upgrades that I always receive. Avis called me on the day of pickup to tell me that they didn’t have a car at noon, and we must come in at 2:00 pm to get a car. Not only do they not have a car, when I told them about my upgrade they told me they have ZERO upgrades and am getting a smaller car than I requested.
By my President Club member status, per Avis’s policy I am entitled to receive two upgrades. When I brought that to the Avis representative’s attention, she told me that was “too bad” and if I wanted a guarantee, I needed to be a Chairman Club member. I told him that this has never happened to me in the 20+ years I have been renting with Avis. She rudely replied - “there’s a first time for everything” and told me if I was unhappy to rent somewhere else. I can no longer support a company who does not honor their own policies or even attempt to rectify the situation and just turns their customers away. Shameful.Avis Rent A Car
Date: 12/19/2023
Case: ********
Dear Mr./Ms. *****
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Please note that the 2 class upgrade for President Club Members is only applies up to a full size car it does not apply to SUV reservations. Additionally, upgrades are based on availability and not something we can guarantee. As a gesture of Customer Service we have sent you a coupon for $50.00 off a future rental.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromMichelle P
Date: 08/20/2023
1 starThis was the absolute worst in travel I ever experienced and NEVER has anyone put me in such a situation that could have killed me. I'm a single woman that was traveling from North Carolina to New York alone. The right front passenger tire went flat on 195. I had to sit in a rest area that only had vending machines and restrooms. I waited 3 hours for help through the rental cars Roadside Assistance. When the guy showed up he saw both front tires with steel cords exposed and no tread. He was extremely surprised a rental car company would put me in that vehicle considering how dangerous it was to drive. Avis/Budget had instructed me to go to Ronald Reagan airport and they would be expecting me so they could give me a replacement vehicle. As I was pulling out of the rest area, the driver side front tire went flat. At this point it's 5 pm with 6 more hours of driving. I didn't know what to do because I wasn't waiting at an unmanned rest Rest Area on I95 alone. I was starting to panic because if I had to wait another 3 hours which would be close to dark. So I drove to the airport but there is no way in **** I trusted this company to give me a safe car. I bought a ticket and flew to Albany NY. In the meantime my family knows the situation I'm in and was very anxious and fearful for my safety.
I am very uncomfortable driving now. It sucks to keep replaying the car crashing and flipping down the highway in my head. How many other people could have been hurt or killed. A day later, I spoke to the Asst. Manager where I picked up the car at ****** * ***** (OAJ) airport and reported this to the manager. She was so upset and she was reporting it to her manager, Kyle ******* who also manages the Wilmington Avis/Budget rental car company. The Asst. Manager assured me that Kyle ******* and possibly managers higher up would contact me within 48 hours, which did not happen. No one from the agency has returned my calls or responded to my complaint.Avis Rent A Car
Date: 12/19/2023
Dear Mr./Ms. *******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromSimona S
Date: 08/18/2023
1 starThe worst company ever I went to Avis through Uber of course I have to have a Bank Account to get a car rental I was paying weekly out of my Uber Account I quit Uber due to being Double Charged I have send them my personal Bank Account information etc. etc it’s now going on 2 months this company hasn’t once fix this issue I hate this company I thought you they were trustworthy I sure was wrong.Avis Rent A Car
Date: 12/19/2023
Dear Mr./Ms. ***********
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromSahil S
Date: 08/17/2023
1 starI had rented a car from AVIS (exact address below) for 6 days. They charged $150 miscellaneous fee. When I called them asking what the charges were about, they said "cleaning fee". When I asked them to show proof of the car being dirty, they had no answer and hung up the call.
The address of the pickup and dropoff location was:
***** ********* ****** ******* **** HOLIDAY INN
COLLEGE PARK,MD,*****,USAvis Rent A Car
Date: 12/19/2023
Dear Mr./Ms. ******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromJennifer S
Date: 08/17/2023
1 starI rented a Ram Rebel and paid in full on 2/3/2023. When I got to my destination I checked to see how much my hold would be only to find out I had a pending charge of $3463.05. I immediately called AVIS and was assured that was a mistake and that it I would not be charged that amount. I woke up this morning to find the charge for exactly $3463.05. I utilized the AVIS website to dispute the charge only to be emailed that I used the "select and go upgrade." I called that day to see what this was about and they told me I did use this upgrade (I don't even know what this upgrade is at this point). When he explained to me what the upgrade was I told him I did not use it. I got in the vehicle I was assigned and left. There was no upgrade. They are looking into it but their customer service department did not give me the notion that this would be handled correctly. This is robbery and fraud. I will be seeking an attorney if this is not corrected.Avis Rent A Car
Date: 12/19/2023
Dear Mr./Ms. *****,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromBriget K
Date: 08/16/2023
1 starMade a reservation online to pickup the car at the Champaign, IL location at Willard Airport. When making the reservation, I used my debit card and of course they immediately took out the $463.86 from my account. It said on the website, that they take both credit and debit cards for payment. When we arrived at the airport to pick up the car, they told us that they could not use a debit card because they are an airport and use only credit cards. We do not have a credit card, so had to leave and immediately go to another car rental to get a car, because we were leaving the next day. No where online does it say that you could only use a credit card at this location. We are very dissatisfied. When I asked them about getting my money back, I had to call the customer service, upon which they told me it would be 3 - 10 days before I get refunded! Funny how they can immediately take my money, but not refund it immediately. It has been a week, and I am still waiting for the refund.
Will never use AVIS again, nor recommend them to anyone.Avis Rent A Car
Date: 12/19/2023
Case: ********
Dear Mr./Ms. ******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
We do apologize that you did not see the rental requirements for debit cards on our website. Please note that the requirements for both credit and debit cards is listed online for each location. At our airport locations only airline passengers with a corresponding airline ticket are able to use debit cards. To see the full policy for the debit cards for the Willard Airport in Savory IL, please visit https://www.avis.com/en/locations/us/il/champaign/cmi and scroll down to terms and conditions and debit cards.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromVictoria W
Date: 08/16/2023
1 starI reserved a 16’ budget truck for my moving needs. When I went to pick up my reservation. The lady behind the counter told me she saw the reservation but gave the truck away and only had a 12’ truck. Considering everyone seemed to be moving the same weekend as I it was the only truck left in the city as I called around all day. I call customer service for three days straight to get no resolution. The truck itself had black tape over the engine light. It took me double the trips (mileage) and an uncompleted project! Customer service finally answered and said it was my fault for not knowingly how to pack my items or move! Worst experience ever I don’t recommend anyone to use this company and if you choose too good luck with the unprofessional customer service.Avis Rent A Car
Date: 12/19/2023
Case: ********
Dear Mr./Ms. ********,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
We have checked our records and show that you did receive a truck to use for your move, we do apologize that the size of truck provided was not the requested size. Please note that per the rental terms and conditions your reservation only ensure the rate not the size of vehicle you will be provided.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response Coordinator
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