Business Profile
Auto Rentals and Leasing
Avis Rent A CarThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.08/5 stars
Average of 975 Customer Reviews
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Review fromJoseph R
Date: 02/21/2024
1 starAvis has a terrible name as far as I'm concerned. They always charge me an additional bogus $450 plus tax etc.. fee for no rhyme or reason. they claim the van was brought back "severely soiled" which was definitely not the case. Their customer service reps were quite rude and obnoxious when trying to attempt to "help" me. I was told that a manger would call me with in 24 hours. 1 week later I still haven't heard from any manager. They tried to placate me by offering me 50% off their invalid charge when I told them that I personally vacuumed out the van myself at 11 pm upon returning from a long travel. Definitely would NOT use Avis!!Avis Rent A Car
Date: 02/22/2024
BBB Review #*****
Avis Cases: ******** and 62477957
Dear Mr./******************,
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
If a car is returned to us with trash, dirt or sand, food, and other soilage residue that a customer leaves behind, a location will bill up to $450.00 to clean the car so that it can be rented again. We understand you may not agree with this policy, but this is the expense associated with restoring the car after your use.
We do confirm that these charges were supported by photos taken by the location. Our **************** team has confirmed a 50% reduction to the $450.00 cleaning charge as a one-time courtesy and this will be honored.
Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
Sincerely,
Avis Customer Advocacy Response CoordinatorReview fromShawn W
Date: 02/21/2024
1 starMake sure you get a receipt showing full tank and no damage. I had an attendant recieve the car, he gave me a good to go and 5 weeks later I am getting charges for tire damage.Customer service said nothing they can do.Customer beware and cover all bases.Avis Rent A Car
Date: 02/22/2024
BBB Review #*****
Dear Mr./********************,
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
If no pre-existing damage was reported prior to use and damage is discovered after a renter's use, then that renter is responsible for the damages. Charges for restoration are issued after repair is complete and the service provider has processed the expense of the repair; this can take 4-6 weeks in most cases, but can take longer.
Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
Sincerely,
Avis Customer Advocacy Response CoordinatorReview fromL. S
Date: 02/20/2024
1 starIf you don't want to be lied to, be led on with FALSE promises, and receive only ONE key after putting down $10K for a vehicle, STAY AWAY!Review fromJosh T
Date: 02/18/2024
1 starFirst off, I waited a very long time in a very short line. I paid extra for an upgrade, and when we finally got to the truck we found it had been smoked in, food wrappers and half drank drinks left in the cup holders. I have a 6 month old baby that was ****** exhausted from traveling so we had no choice but to take it. There was no way I could drag the family back through the line. I was extremely embarrassed when I dropped the truck off to the resort valet, as tge commented on how dirty it was. Last resort if you are renting a vehicle for a family vacation!Avis Rent A Car
Date: 02/19/2024
Dear Mr./**************,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note that you may also contact our **************** team directly at ************ to address your concerns.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromCraig B
Date: 02/17/2024
1 starIf I could give Avis zero stars I would. I had a charge of a few thousand dollars randomly a couple weeks ago, that said Avis on my bank statement. Forgetting I rented a car last Sept I canceled my card thinking it was a scam, but my bank proceeded to process the charge. After calling Avis customer service they were unable to find where the charge came from until I remembered I rented almost 6 months ago. Then I was told I was paying for stolen tires and rims, then asked how did I return a car with no tires. **************** put me on hold to "look into it." While on hold, I drove over an hour across town to same shop I dropped the car off to. It wasn't resolved till I had the customer service representative on the phone talk to the front desk of that Avis using my own cell phone. I wonder why he couldn't contact that store without me driving to it. Avis literally stole money from my bank account without a bill or reason prior to the original charge. Charging a customer for damages almost 6 months later for something that happened in the own lot after drop off is inappropriate. Luckily the front desk at the Avis was able to help me if it wasn't for her I'd probably still being dealing with this issue. Everyone watch your bank statements if you rent with Avis, even months or years down the line. I just wonder who originally wanted to charge me for this?Avis Rent A Car
Date: 02/19/2024
Avis case# ******** Rental # U491548466 Your file referenced above to the BBB has been forwarded to our office for review and reply.We have reviewed your rental and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have refunded the damage charge billed on your rental. The credit issued to your **** card will post to the account within 3-5 days. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions. Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs. Sincerely, Avis Response CoordinatorReview fromBhrandon P
Date: 02/16/2024
1 starTerrible customer service! When arriving for the rental the Manager ****** ****** was rude to me about how the process worked. That I needed insurance and all this extra money I didn’t need to spend. I stated that I was told differently. She went on to tell me oh well. So I was skeptical about taking the rental then. So upon returning the rental I asked for receipt and was told computers are down deal with it! I expressed how I needed for work to get reimbursed, still no care in the world. So gave my email to get receipt. Whole situation was super unprofessional! I will never rent from here again and will let everyone I know not to as wellReview fromSandra R
Date: 02/16/2024
1 starOn February 9, we flew into the ****************************************************************** and went to pick up our rental. We reserved it under the pay ahead to get a discounted amount. When we got there, they said the only car they could give us was an electric car. I told them that, that is not what we ordered, we ordered a Gas *** or similar. I didn't want that. She said, "that's all we have"! We asked if we could upgrade. "No". They said it gets 198 miles per charge and I told them that we were going to drive a lot of miles and we didn't know where to find charging stations. She said, "at gas stations"! WRONG! We did a trial run before our car had no charge and it took us an hour of searching before we found one. The first one was a Tesla charging station and we didn't have the right connection, the second one had the right connection but you had to have a special debit/credit to charge it. One was at a shopping center, the other one was at a private apartment residence. We started out with 198 and ended with 155 charging status just to find one. We had had enough! We went to Avis at *****************, Embassy Suites and got ***** to listen to our complaint. He said that she wouldn't get you to another car or she would lose the sale. ***** upgraded ** to a ****** 4 Runner SUV with no money out of our pocket. The airport needs to have a thoroughly trained person at the helm before the subject us to the stress we went through. No UPGRADE, no correct INFORMATION on charging stations. She told us that she HAD to give out these electric cars, no ifs, ands or buts! She didn't understand that we would be driving around ******* miles and the electric car would not do.Avis Rent A Car
Date: 02/17/2024
BBB Review #*****
Avis Case: 62770127
Dear Mr./****************,
Avis values the relationship that we have with our travelers and always strives to do the right thing. Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused.
Please be assured that your experience was not typical of Avis's usual high standards, and that the responsible manager has been contacted to prevent any recurrence. Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
Sincerely,
Avis Customer Advocacy Response CoordinatorReview fromJohn B
Date: 02/15/2024
1 starDue to traffic, I was late turning in the vehicle , they charged me an hour $53 and change. I will NEVER RENT FROM THEM AGAIN!!!Avis Rent A Car
Date: 02/16/2024
Case: 62732134
Dear Mr./********************,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Avis does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customer within the terms and conditions of the rental. Per the rental terms and conditions, we do bill in 24-hour ******s, however, we do offer a 29-minute grace ****** for customers who maybe running late. Once past the grace ****** additional hour/day charges do apply per the rental agreement provided at the start of the rental. As a gesture of ***************** we have removed the additional hour charge from your rental.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromPolina K
Date: 02/15/2024
1 starCharged me $45 after returning without explanation or notification. All negotiations with customer support ended with 3 promises to return my money. And still no return. More over now they try to cook some story with changing rates during my rental period and late return. Be carefull with this companyAvis Rent A Car
Date: 02/16/2024
Dear Mr./********,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you may also contact our **************** Team directly at ************ to resolve your concerns.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromLori S
Date: 02/14/2024
1 star****% poor customer service, C*** *********************** and a TOTAL rip off!Avis Rent A Car
Date: 02/16/2024
ABG case# ******** Your file referenced above to the BBB has been forwarded to our office for review and reply.We would like to research the issues you had on your rental. Can you provide us with these details along with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, ABG ResponseCoordinator
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