Reviews

This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

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  Avis Rent A Car

  28 Newark Airport Newark, NJ 07114

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  Avis Rent A Car

  299 Godfrey Blvd Bangor, ME 04401

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  Avis Rent A Car

  650 Airport Dr Presque Isle, ME 04769

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  Avis Rent A Car

  1200 Airport Dr. South Burlington, VT 05403

Review Details

• Review fromAkshyan S

  Date: 04/01/2024

  1 star
  Back in *********************************************************** rented a car with my stolen drivers license from you guys. I had a ********************** that was paid for back in 2022 from my cruise ship package that I wasnt able to get. Ive given the police report to you guys back in 2019. I replaced my drivers license since then.I've provided a police report and yet they still left me on the "Do Not Rent List" for something that wasn't my fault. It was a fault on their end for hiring staff and not properly checking if it was me. How can I be held responsible for someone impersonating my identity? I have issues now because of that person who impersonated as it's impacting the way I can go and open a phone line or rent a car. It's ridiculous that I'm still on that list. Tell me it's not ridiculous that someone would ban you from using their service for someone else's fault.

  Avis Rent A Car

  Date: 04/02/2024

  Dear Mr./Ms. Slvam, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  Driver's License Number;
  State of Issue;
  
  Thank you for allowing us to assist you, please note you may also call our **************** Team directly at ************ to address your concerns. 
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator 

• Review fromMichael C

  Date: 04/01/2024

  1 star
  The location advertises vehicles online that they do not carry. After arriving for my pre-paid reservation, I was advised the car was not available. I was offered a vehicle type that would not work or I could pay extra to pick up my reservation at another location. It seems Avis is scamming customers with low rates on vehicles that do not exist, then up charging when it is too inconvenient to change rental companies.

  Avis Rent A Car

  Date: 04/02/2024

  Case: 63715292
  
  Dear Mr./******************, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Reservations are booked based on our expected availability, however when vehicles are returned back late or returned damaged it can cause us to not have the availability we had expected. In these cases we will try to find a vehicle from another location, if we are not able to we would have to refer you to rent with a competitor. 
  
  Thank you for allowing us to assist you.
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromJames

  Date: 03/30/2024

  1 star
  Avis has sent me an email claiming that I damaged a rental vehicle and will be getting a charge on my credit card. We did not damage that vehicle and in looking online it seems to be a common scam for them. I have not yet seen a charge and will be taking further action if I do.

  Avis Rent A Car

  Date: 03/31/2024

  Case: 63661999
  
  Dear Mr./****************, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We have checked our records and show that at the time of return the taillight on the vehicle was cracked. As this was not listed as pre-existing damage you as the renter would be responsible for the damage. You may want to check with your personal insurance or your credit/debit card company to see if the damage would be covered with them as our records show that you declined our Loss Damage Waiver (LDW) to waive your responsibility in the event of damage. 
  
  Thank you for allowing us to assist you.
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromAndrew A

  Date: 03/29/2024

  1 star
  Avis Car Rental Rented a vehicle from *********************. Picked it up between 11pm and 11:30pm, so I was tired and it was dark out, I noticed a smell, but dismissed it figuring I was tired , and also saw the low washer fluid light (in ******** on a snowy night, not good). The following day I notice that the outside was filthy (more so than what the snow from the night before wouldve done). When I opened the door the stench of cigarettes (its a non-smoking vehicle) and body odor promptly hit me, then I notice how disgusting the interior is. A white powdery film covered most of the drivers side, trash on the floor, in the door and in the center console consisted of napkins, q-tips, an empty water bottle and an empty disposable contact lens case. I bought close to $40 of cleaning supplies and air fresheners and spent 30 minutes cleaning the interior. Days later, it still smells on the inside. After making it clear to Avis that I wasnt happy with the situation, the gave me a WHOLE $50 coupon to use on my next rental. What next rental? Not happening. They had their chance to correct the situation, but $50 doesnt even make up for what *** had to buy and the unnecessary time Ive had to put into this. So, for my friends or anyone reading this, dont use Avis. They dont care about you, just your money.

  Avis Rent A Car

  Date: 03/30/2024

  BBB Review #*****
  Avis Case 63645253
   
  Dear Mr./************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We are sincerely sorry that you were inconvenienced, and extremely disappointed that we fell short of your expectations.
  
  Avis strives to provide a mechanically ***********-maintained fleet, and your experience is not typical. The *** management team has been alerted of the situation to address with you further when you return the vehicle as they have not previously been given the opportunity to address the vehicle condition from our review of the case notes. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
   
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromNathan L

  Date: 03/29/2024

  1 star
  I usually love AVIS. As a long term Preferred member (# available), I love their customer service, their competitive pricing, and the quality of the cars I rent. That has all changed due to one incident of predatory behavior experienced at the **************. I returned my car on time in a fine condition no different than I ever do (with a ****** tank than I received it) and the return agent and the preferred agent I spoke to said all good to go. The rental number was (# hidden but available) in March 2024. Things started getting weird here. I got an email the day after saying AVIS hadn't received my rental return (note: I watched them scan it in successfully). I figured it would all work out okay, and after another week or so, the rental finally closed out and I my card was charged the expected price on my receipt - so I thought nothing of it. 2-3 weeks later, I received a letter from Avis claiming they wanted to charge me a $250 deep cleaning fee. No explanation aside from 1-2 sentences saying too bad, so sad. The Avis agent I returned the car to told me everything looked all good, so not sure why there would be an additional fee. I suspect Avis re-rented the car during the week my reservation closure was in flux and that rental created the ****** dirty situation and that was applied to my rental which took over a week to close out after I returned it. Either way, some super shady business practices here.Needless to say I won't be returning to Avis as a personal AND a corporate customer (I use them for both) unless this situation is rectified. Even then, I can't imagine I'll be confident this won't happen again given the predatory nature here, so may be time to explore one my company's other corporate contracts like Enterprise.

  Avis Rent A Car

  Date: 03/30/2024

  BBB Review #*****
  Avis Case 63667245
   
  Dear Mr./**************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  If a car is returned to us with pet hair, dirt, or other soilage residue that a customer leaves behind, a location will bill up to $450.00 to clean the car so that it can be rented again. We understand you may not agree with this policy, but this is the expense associated with restoring the car after your use. As we are not able to bill these charges until after the restoration has been completed, these charges typically post within 2 to 6 weeks. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
   
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromLyndsay D

  Date: 03/28/2024

  1 star
  Im a presidents club member and have rented with Avis many times. They were the preferred vendor for my employer until poor service caused them to switch to another provider. Ive had some not so pleasant experiences with Avis due to unclean cars, cars that smelled like weed, generally poor shape, but this week is just the worst. I dropped off my car today at Avis in ***********. I was greeted by a man with horrible profanity complaining how he was being worked while in so much pain. I honestly wanted to get away from that situation as fast as possible. During this exchange, I left my suitcase in the trunk. I realized it a few hours later and called over and over with no response. I went in to the counter and let the associate know I left my suitcase. She called the rental counter and they said they did not have it. I asked her if they cleaned the car and she shrugged her shoulders. She said she was sorry and there was nothing they could do. I asked for a managers info, and she said she didnt have a manager. So I told her I was going to call corporate. She called her manager after that and then said the car would be back on the 31st and they could check the car then. I asked her if she could call the customer and ask if my suit case was in the car and she said it was against policy. I am so disappointed. I know I shouldnt have left my suitcase, but I was tired and trying to get away from the uncomfortable situation the return associate was creating. I tried calling customer service to report this was met with a message that said that due to unforeseen circumstances, they could not take my call. I travel for work weekly by air and rent cars each week. I had important medications in my bag and $1300 worth of possessions. I have 4 days until my next work trip and Avis has basically said wait and see what happens. I am reporting my bag stolen. I do not want my medications to end up in the wrong hands. This will be the last time I rent with Avis.

  Avis Rent A Car

  Date: 03/29/2024

  BBB Review #*****
   
  Dear Mr./****************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  We are fully aware that providing good service is a major factor in separating us from the competition. To learn that we have failed to provide you with the level of service you would expect from us was perhaps as disappointing for us as it was for you. We take great pride in supplying our customers with mechanically sound and well-maintained vehicles. We take this commitment to our customers very seriously and a copy of your comments has been forwarded to the responsible department for review and correction.
  
  So that we can assist with recovery of your belongings, please reach out to us at ************************************************************** with a description of the missing suitcase and any other information that will help with locating it. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
   
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromMarc H

  Date: 03/26/2024

  1 star
  Make sure you check your rental for damage and document it before you leave. Avis will accuse you of damaging the car and send a demand letter for payment without providing any information, pictures, etc. $4,000. They do not respond to request for damage information or return phone calls. They work your insurance company with false information and threats. I was able to obtain the information three months after their investigation and sure enough the damage on the repair bill was dated prior to my rental time. Avis knowingly provided false information and submitted a fraudulent claim to my insurance. Sedgewick the company who represents Avis in this scheme lacks greatly in principles, basic investigation skills and also does not respond. Avis/Sedgewick will take the money and run.Avis/Owner social department will send and display a very nice reply indicating they will help. I responded and sure enough, they blame it on their hired rep ******** and tell you to call them. I would not rent from Avis, they do not care about their customers and will steal your money via a false claim, run and the hide behind their hired rep. ********* Who is yet to return multiple emails and phone calls.

  Avis Rent A Car

  Date: 03/28/2024

  Dear Mr./******************, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you, please note you may also call our **************** Team directly at ************ to discuss your concerns. 
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator 

• Review fromNatalie L

  Date: 03/26/2024

  1 star
  Use with extreme caution. We hired a car with full insurance for 190 GBP and were duped into paying extra insurance on pick up. When we bought the car back, we were slapped with a 470GBP bill, with surcharges (apparently the airport charges you for extra insurance??) and received a patronising and **** response to our complaints. If I knew hiring a car in ****** for 9 days would cost us over 1000GBP, I most defintiely would have turned to a different provider. Nerver again will we use Avis.

  Avis Rent A Car

  Date: 03/27/2024

  BBB Review #*****
  Avis Case: 63524742
   
  Dear Mr./******************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  Rental charges are based on the rental parameters provided in the reservation or based on any changes made by the customer at the time the contract is created at the rental counter. These contracts are signed by the customer at the time of ********************** so that by signing the rental agreement contract, the customer agrees to all of the ********************** charges and any potential costs associated with changes in your rental parameters. The costs associated with any changes in the rental parameters are also outlined on the written contract. If a customer does not agree with the contract details presented at time of rental, it is the due responsibility of the renter to request clarification and correction prior to departing the location with the rental agreement and vehicle.
  
  We are disappointed that you feel you were manipulated into signing for these items. Although we do not doubt your veracity, our decisions are based on the facts at hand. The rental agreement was signed and the additional services were provided by Avis. In the event of an accident, damage to the rental car, third party property, etc., your financial responsibility would have been greatly reduced if not voided completely. Because of this we are unable to remove the cost of these options.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
   
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromDavid C

  Date: 03/24/2024

  1 star
  Beyond terrible. Had a reservation in ****** which I couldn't make due to the airline cancelling the flight at the last minute before departure. Called AVIS right away to cancel. Was told "customer service isn't open until 8am tomorrow" and "you need to call them tomorrow because the contract is open." Called AVIS customer service the next day, first call got handed off to someone trying to sell me a medical device who wouldn't stop when I asked to talk to an AVIS agent. Seemed fraudulent so I hung up. Called again and got to speak to someone who was condescending, rude, and downright unpleasant to deal with. He lambasted me for "not calling them straight away when the flight was cancelled." I told him "I did call, and the line was closed." He then tried to make me prove I had paid them despite having looked up my reservation confirmation number and the system having read back my booking details to me. He was trying to get card statement information off me and screenshots of my card account. When I wouldn't email them back to him directly, he lambasted me again with "I am trying to make it easier for you." He even knew the date and the amount of the charge, so why ask me for the details when you know I've paid? The whole think felt like a scam. I raised a ticket with my card statement on it. I'll be watching my card for fraudulent activity. Horrible. After having lost my vacation too. Just horrible.

  Avis Rent A Car

  Date: 03/26/2024

  Hello Mr./******************
  
  Thank you for taking time to contact us regarding your experience with Avis. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved.
  
  Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused. Please be assured that your experience was not typical of Avis usual high standards, and that the responsible manager has been contacted to prevent any recurrence.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.
  
  Many Thanks,

  Avis Budget Group
  Customer Advocacy Response Coordinator 

• Review fromKelsey F

  Date: 03/24/2024

  1 star
  My recent experience with AVIS was profoundly disappointing. Despite an 8 a.m. pick-up, the store opened late, leaving me waiting. The clerk rushed through paperwork, failing to explain a deposit charge adequately. The car inspection was skipped entirely; it was dirty inside and out, with belongings left by previous renters. When addressed, the clerk's response was dismissive, blaming the car's recent return from the airport. With no alternative, we reluctantly accepted the subpar vehicle, only to find a dried spill or worse inside. We attempted to clean the vehicle to the best of our ability before our trip. Attempts to resolve the issues with AVIS were fruitless. We couldn't get ahold of the rental location, and then were met with unhelpful call center representatives who offered no meaningful solution other than to contest the cleaning fee if we got one?! This experience falls short of AVIS's responsibility to provide cleanliness, customer service, and accountability. I urge AVIS to take proactive measures to address these shortcomings and provide appropriate compensation for this regrettable experience.Reservation Number: 38887649US3 Rental Location: *************************** Exact Date/Year of Rental: March 18th 2024

  Avis Rent A Car

  Date: 03/26/2024

  Case: ********
  
  Dear Mr./**************, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We are incredibly sorry for the experience you had and the stated condition of the vehicle that you received. We have documented the condition of the vehicle under case number ******** for your records. 
  

  We have shared your feedback with ***************** so that this can immediately and appropriately be addressed with the locations staff and Management. 
  

  Thank you for allowing us to assist you.
  

  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator