Reviews

This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

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  Avis Rent A Car

  28 Newark Airport Newark, NJ 07114

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  Avis Rent A Car

  55 Ariadne Rd Dedham, MA 02026

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  Avis Rent A Car

  757 Hornby St Vancouver, BC V6Z 1S2

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  Avis Rent A Car

  306 Ray St Whitehorse, YT Y1A 5R3

Review Details

• Review fromHajir M

  Date: 06/12/2024

  1 star
  I couldn't find the ********** location but the location on ***** stole my money, So let start from the beginning, Last year I have gotten a rental from Avis through Uber since I'm an Uber driver. It was electric and it had a bit of scratches on it but it was 350/week, so I wasn't complaining. the way they told me it would work is that i had to have two cards on their my personal debit and my work credit card on file, I obliged. They had told me that since the previous renters has scratches it, I wouldn't be charged for it, it was recorded in their record so I wouldn't be penalized (this is important for later) So a week goes by of my using the car and Uber shuts me down, I can't work. So obviously i go to return the car but they say that it's fine they are partnered with uber so I don't have to return the car i can just keep it until Uber unlocks my account and then start my payment periods again. So i keep it like they told me to and by oct 16 i get my uber account unlock so I go over there, switch car (electric wasn't for me so i got a hybrid) and start my work after 3 weeks i stop using them and on oct 30 i return the car after i had already return the car they continue to charge my PERSONAL DEBIT CARD taking ($1000) and trying to cover it up by paying my credit card which declines because not only did they dip into my personal bank but daily they've been taking toll payments of $15, $13, $20 just because they want to. Naturally I'm heated so i call Uber they tell me if i want a refund I should contact Avis so i do they being so difficult they say they sent me back my money but because of all the fraudulent payments they made my card shut down so that refund didn't go through now we at present day still without the refund and they recently made up a new excuse saying that they took that money because of scratch (THE **** THEY SAID THEY "RECORDED) that they have that I DID on file also saying that they sent me an email which i never received. still no refund yet

  Avis Rent A Car

  Date: 06/12/2024

  BBB Review #*****
   
  Dear Mr./******************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Under the Uber program, renters are billed weekly for their use of the rental vehicle and will continue to be billed while an Avis vehicle is in their possession per our agreement with Uber. If a driver no longer qualifies or is restricted from Uber, they are still responsible for the rental cost until the vehicle is returned to Avis. 
  
  Regarding tolls, all renters are responsible for their toll us. Please understand Avis does not bill you for the toll charges directly. As stated in our terms and conditions, by signing a rental agreement, you do allow Avis to submit your billing information for toll charges and this is carried over for Uber renewals. Any disputes regarding toll billing should be directed to the issuing authority. In other words, if the ************** recognizes unpaid tolls from your rental use, billing information is provided to them for payment. 
   
  Unfortunately, there was not enough information provided, and your rental was unable to be located. At your convenience, please reach out to us directly at ************************************************************** and provide us the following information below, so we can investigate this matter further.
   
  Rental Agreement Number;
  Renter's Name;
  Renter's Profile Number;
  Renter's Driver's License Number;
  ********************** Location;
  Exact Date/Year of Rental;
  
  We await your reply and look forward to assisting you in the future. 
   
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromMichael D

  Date: 06/12/2024

  1 star
  Come on a journey with me. Flew to ******* and rented two SUVs from Budget. One rental was in my Moms name, the other in my sisters familys name. After checking out at the counter, we walked across the airport to the garage and arrived at the spots they told us the cars would be parked. They were the wrong cars. Tried to find an attendant in the garage, however, nobody spoke English so we were unable to get help. Had to walk all the way back to where we started. At that point, the agent mixed up the reservations and gave us the upgraded car my sisters family was supposed to have, but we didnt realize until we left. We were unable to switch cars because the upgraded car was insured on my Moms name, while the other car was in her name. The nightmare doesnt end there. After spending a few days at our resort near *********. We were set to drive to *************** for the remainder of our vacation. However, when leaving the parking lot, my sisters car indicated it had low tire pressure. We filled the tire and made the trip to the beach. When we called Budget to see if someone would drive a replacement car out, they said they dont do that and told us to call road side assistance. Road side assistance referred us back to Budget saying wed have to return the car regardless if they serviced it. So my Mom and sister had to drive 45 minutes to exchange the car. While there, no mangers were available. They first put my sister in a new car that only had 13% oil left. So they turned around again for another car. Then when they got in another new car, as they tried to leave Budget, the agent this time had put that car also in my Moms name. So they had to turn around again to get my sister on the car so she was insured to drive it. S**** up after s**** up cost them a full day of vacation they work their **** off for. Budget is an absolute joke. Their customer service is appalling, and their managers are hard to reach or unavailable. A 1 star rating overall makes sense!

  Avis Rent A Car

  Date: 06/13/2024

  BBB Review #*****
   
  Dear Mr./**********************,
   
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for any troubles that *** have occurred during the recent rentals and for the poor experience.
   
  So that we *** investigate further, at their convenience please have the primary renters reach out to us directly at ********************************************* and provide us the following information below.
   
  Reservation Number;
  Rental Agreement Number;
  Renter's Name;
  Renter's Profile Number;
  ******'s Driver's License Number;
   
  We await their reply and look forward to assisting them in the future. We appreciate you taking the time to contact us to bring these matters to our attention. 
   
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromFloyd U

  Date: 06/12/2024

  1 star
  I've rented cars from Avis and never had an issue. I picked up a chrysler mini-van on June 9th to drive for a week. Everything was perfect until June 12. I went to start the van and it was dead, no lights, no power locks, nothing. I started calling Avis around 9:15 to try to get it fixed. The first problem came calling the location on the rental agreement. I tried dozens of times. None answered. I tried their roadside assistance and got ran around forever. I thought perhaps it was the battery fob. We walked about a mile in the summer heat to find a replacement battery, but that wasn't the problem. We finally took a $46 cab ride to the airport, and after an hour at the counter they decided I could get a replacement, as soon as they had control of the defective van. It will be after 3 PM before I can get back to my vacation. I would have canceled the whole thing and rented a car from some, more reliable company, but Avis collects a $250 deposit and I was afraid of losing that.. I won't rent from them again!

  Avis Rent A Car

  Date: 06/13/2024

  BBB Review #*****
  Avis Case: 65584568
   
  Dear Mr./**********,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. This is certainly not an ideal situation, and we apologize for the inconvenience this matter has caused.
  
  We are not sure why our roadside team was unable to be of more assistance with the towing issue. Some service requests can take several hours depending on the availability of the service provider who accepts the service request. We have submitted a formal complaint with the roadside team to evaluate the interactions so that a better action can be put in place to avoid similar delays in the future.
  
  As for the exchange, we are regretfully unable to complete an exchange unless the original vehicle is accounted for. We do confirm that the vehicle exchange took place on June 12th and the **************** (SAV) location team issued a fuel waiver as compensation for the situation. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromJohn C

  Date: 06/11/2024

  1 star
  Thieves with a customer service team that is offended that you called.I prepaid through the website but when I showed up they asked for a card and charged me a second trip at a higher rate. At this point I now have been charged for two trips. I called them and after an hour where their customer service sounded annoyed at best, as well as short and not understanding, I was able to get a full refund on the first trip (the cheaper one so I still had to keep the greater charge. Fine, I thought. At this point, I was happy to be done with a group that was just offensive. In fact, I was not done. Fast forward 10 business days (today) and I have still not received the refund. Spent 30 minutes on the phone with customer support where they claimed I was wrong and would not listen to my facts, instead only presenting what they thought. I contacted my company to dispute the initial payment. Again, at this point I am just looking to be done dealing with this company.Long story short, I will never use Avis again. Use what you will but know that in the case of car rentals paying the premium to deal with a better company can actually save you hundreds.

  Avis Rent A Car

  Date: 06/12/2024

  BBB Review #*****
  Avis Case: ******** and 65171412 
   
  Dear Mr./****************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  From review of your rental history, we did find a reservation booked through a 3rd party and a reservation booked through Avis.com. We do confirm a website error that processed a Pay Later booking as a Pay Now booking; this is a known issue that is being addressed by our IT team. For this reason, the prepayment was not posted for redemption. However, the prepayment of $217.54 has been refunded in full. The 3rd party reservation was used for your completed rental.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromMichael D

  Date: 06/11/2024

  1 star
  Avis rented me a car they did not have at their location.Avis/ Budget charged me for a car I never received because they were out of cars at that location.

  Avis Rent A Car

  Date: 06/12/2024

  BBB #***** 
  Budget Case: ******** and 65586013
   
  Dear Mr./****************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. 
  
  We apologize for not being able to locate a vehicle for you at your arrival time. We forecast vehicle availability based on how vehicles are scheduled to return. Several circumstances could cause inventory issues such as vehicles being extended, not returned on time or as agreed, returned to a different location, or breakdowns. We do our best to accommodate every rental but sometimes if vehicles aren't returned when they are scheduled, it causes us to be short on vehicles.
  
  While we do confirm the one day reservation was refunded successfully, we did not see a refund posted for the three day reservation and have now submitted it. Please allow up to 14 days for processing. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromL M

  Date: 06/11/2024

  1 star
  If I could give a 0, I would. I reserved a compact car for a one-way trip, but when I arrived to pick it up, I was told the only available vehicle was a Dodge Ram. The agent said nothing could be done about it. I returned the vehicle the same day at a different location in ******* (****************) at 6:01 PM, unaware that none of the Georgia locations (except the airport) offer after-hours drop-off. A gentleman at the location explained that the system shuts down at 6 PM. I asked if I could leave the keys to avoid being charged for an additional day. Shortly after, another gentleman told me to return the car tomorrow, then closed and locked the door. I called customer service to speak with a manager (who was unavailable), and the agent insisted I honor the rental agreement. I retrieved the car at 2:00 AM (6/11) and planned to return it by 9:00 AM(6/11) but life happens and plans change. The agent said they are not required to disclose the lack of after-hours drop-off and that I had the car past 9:00 AM and didnt call until now. I pointed out that they didnt inform me about the unavailability of a compact car before giving me a Dodge Ram. Now, Ill be charged for 2 days even though I had the vehicle for less than 24 hours. Horrible customer service. I will never return and wouldnt recommend this service.

  Avis Rent A Car

  Date: 06/12/2024

  BBB Review #***** 
  Avis Case: 65562227 
   
  Dear Mr./**************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Regretfully, while not all locations allow for after hour returns, our Reservation team may not assume location return policies and hours of operation need disclosure at the time of booking unless it is requested or a return is in proximity to a location's close time; as your scheduled return time was 9:00am, it is unlikely that our Reservation team felt it necessary to discuss this information with you. However, we do include such disclosures on our website for each location through the location search. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromKyera L

  Date: 06/10/2024

  1 star
  Ive been in contact with Avis since may 18th and no one has contacted me about the issues that Ive been facing with Avis . Avis supervisor has yet to contact me to rectify the problem. Ive sent numerous of emails and pictures to Avis customer care. Ive literally called every other day since may 18. They have repossession of the car with all my personal belongs also have over charged me and Ive been demanding a supervisor or someone from corporate to reach out to me. I have been renting and in the same vehicle since December and have spent thousands of dollars. Im demanding someone to reach out to me . I have called all numbers associate with Avis . I want all the records as well from me calling . How can a renter be penalized for an employee mistake? Especially when the manager at the location said I wouldnt be penalized for their mistake . But I was and then I was over charged and othe miscellaneous charges which has affected my livelihood and my account. ********************** loss prevention repossession of the vehicle with all my things and wont tell me where the car is located . Avis left me stranded not only to find a ride back 8 hours where Im from . I missed two days of work due to Avis . Now their tacking on extra fees for their mishap and still havent contacted me .

  Avis Rent A Car

  Date: 06/12/2024

  BBB Review #*****
  Avis Case: 65081393
   
  Dear Mr./**********************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  From review of your recent rental, we did find that extended use could not be approved due to frequent card decline. Renters are responsible for ensuring that funds are available for extension holds per our terms of use and as a result of the declines the vehicle was repossessed by our Loss Prevention team. The vehicle was reported to be delivered to the *************/***************** (***) service facility for a vehicle inspection and the rental is on hold pending any necessary repairs or other restorations. 
  
  For recovery of your items, please visit *************************************************** for the *** location and complete a missing item report with descriptions of the items that were still in the vehicle. If any recovered items are matched to the description, you will be contacted for recovery options. 
   
  We appreciate your feedback.  We apologize that there was not a more favorable outcome. 
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromChristy S

  Date: 06/10/2024

  1 star
  I went to pick up a mini van that was reserved a week or 2 before we scheduled to pick up. Get to the counter at the ************, ** location. Only to be told that the reservation had been canceled. The clerk had said they had tried to call multiple times and no answer. The number that showed up on caller ID wasn't showing up as a business. So I didn't answer. They offered us a **** Expedition, which was fine. Until we gort home. We noticed the tags on the vehicle are expired and the seatbeat has a significant rip. Called the ****************** location to see what I need to do. They said go to the ***************** to get the vehicle replaced. Show up at the airport only to be told they had no options for me and that the ************ location shouldn't have sent us to them. So now we are stuck driving a vehicle with expied tags as well as a seat that cannot be used due to a safety concern. Pictures attached. The odometer reading on the rental agreement says *****. When we pulled off the lot in ************, the odometer had *****. I have used several rental car companies, and this experience has been hands down the worst that I have ever had.

  Avis Rent A Car

  Date: 06/11/2024

  BBB #*****
  Avis Case: 65471411
   
  Dear Mr./****************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We sincerely apologize that you received a vehicle in that condition. This is not typical and I will be filing a report with the *********************** senior management of the condition of this vehicle for improvements. Avis strives to provide a mechanically sound, well-maintained fleet, and your experience is not typical. We are sincerely sorry that you were inconvenienced, and extremely disappointed that we fell short of your expectations. We have applied the removal of 2 days off from the rate which will reflect upon the completion of the rental. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromXu K

  Date: 06/10/2024

  1 star
  On May 15, 2024, I rented a car from **************************** and returned it on May 24, 2024, as scheduled.Upon returning the vehicle, I was surprised to find that I had not received a receipt within the expected timeframe. Concerned about this, I promptly contacted Avis at DEN, where I was informed that the car was not marked as picked up in the system. As a result, a new receipt was generated, charging me $902.40 instead of the initially estimated $327.18.This situation has left me deeply dissatisfied and puzzled. Having been a loyal customer of ********************** for over a decade, with countless successful rentals, I find it concerning that such an error occurred, especially without any prior indication or communication.Furthermore, I have opened tickets both over the phone with Avis at DEN and through your online customer service platform. While I was provided with case numbers for these inquiries, I was disheartened to discover that these cases were closed without any resolution or notification.

  Avis Rent A Car

  Date: 06/11/2024

  BBB #*****
  Avis Case: 65286325
   
  Dear Mr./Ms. Ko
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We are sorry that the charges displayed on your finalized rental billing differed from what you were expecting. 
  
  Rental charges are based on the rental parameters provided in the reservation or based on any changes made by the customer at the time the contract is created at the rental counter. These contracts are signed by the customer at the time of ********************** so that by signing the rental agreement contract, the customer agrees to all of the ********************** charges and any potential costs associated with changes in your rental parameters. The costs associated with any changes in the rental parameters are also outlined on the written contract. If a customer does not agree with the contract details presented at time of rental, it is the due responsibility of the renter to request clarification and correction prior to departing the location with the rental agreement and vehicle.
  
  We do confirm that the applied rate defaulted with the later pick up and this has since been corrected to match your reserved rate in an adjustment of $59.61, including tax. An updated receipt has been sent to you for your records. You can also recover the most current receipt information on Avis.com under the Reservations menu by entering your last name and rental agreement number.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
   
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromThomas G

  Date: 06/10/2024

  1 star
  I paid for a car rental in ******* with my credit card in euros at the airport. Normally when doing so my **** exchanges the euros to pay in dollars at a reasonable rate on my monthly bill from them. Avis rental took it upon themselves unnecessarily to exchange the euros to dollars at a much higher rate. When I tried to complain about it all they did was send me the rental agreement with no additional explanation and said everything is in order twice. I can't waste any more time on this. It's obvious they have someone that can't understand the circumstances in how I have been overcharged as they returned the same information as once before. They are not well suited for customer service and ********************** obviously has them in such a position as to create a road block for customer complaints vs. actually helping in the resolution of such matters. I will never be a customer of ********************** or Budget again.

  Avis Rent A Car

  Date: 06/11/2024

  BBB Review #*****
  Avis Case: 64276794
   
  Dear Mr./**************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  As indicated on the rental contract, billing is completed in the currency of the country that the rental takes place in unless otherwise specified. In the case of your rental, the charges were presented and billed in Euros. Any special arrangements must be completed at the time of pick-up and while we do apologize for any oversight at that time, we cannot modify the currency exchange on the completed rental.
  
  We apologize that there was not a more favorable outcome.
   
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator